Meenan Oil Company, Inc.

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Complaint: ***
I am rejecting this response because:
My position remains the same
Regards,
*** ***

Hello
Thank you for reaching out to us
The delivery made on 3/25/for gallons will be removed from the account. The customer will not need to pay for it
Thanks You

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This company has been calling me non-stop and harassing me for no reasonI've made my preferences clear that I don't want to be called multiple times a week, but they would not listenI had to be very insistent for them to finally close my account

Hello and thank you for reaching out to Meenan
We called *** to discuss his concerns today (2/28/14).
*** was not happy that he had service delays due to the lack of available parking in ***. We apologized for the
inconvenience, but advised *** that this might happen again in the future as *** is a very congested location. *** was not satisfied with this response and was very abrasive with us on the phone.
Unfortunately, as Meenan could not seem to meet the performance standards that *** was asking for due to local conditions, Meenan agreed to close ***'s account and issue a $refund for his Service Contract
We wish *** good fortune and hope he has luck finding a company better suited for his specific needs

I am rejecting this response because we were not under contract with MeenanIf their practice is to extend a contract from one year to the next, they are legally obligated to inform us of price changes and continued serviceIf Meenan produces a contract, we would be happy to pay; otherwise we consider this an injusticeWe have paid them a fair price for their mistake

Thank you for reaching out to us
Meenan's position remains the same as the original response

Thank you for reaching out to us. We apologize for the day and we ask for your partience regarding this delay
As you know, the new check has been processed and should be delivered within the time frame specified

Thank you for reaching out to us
Meenan maintains its position as specified previously
The customer's refund of $was processed on 3/26/and the customer should see it shortly if he has not already

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response is insufficient and does not address the serious concerns to which I have written the Attorney General's office and to the Revdex.com Meenan is asked to fully address this issue, provide the information requested in the attached, original complaint letter Simply referring to the delivery receipts is not adequate and in fact, is being directly disputed
Regards,
*** ***

Thank you for reaching out to us
On November 29,*** *** entered into a Ceiling pricing plan which started 1/1/to 12/31/, and agreed to the terms of the agreement to remain on Automatic delivery, if the customer removes themselves from Automatic delivery it
was agreed that the $early termination fee would be billed to their account Mr Mammele refused his delivery on December 1,

Hello and thank you for reaching out to us
-8/30/*** *** joined Meenan Oil as an Automatic Delivery Home Heation Oil customer.
-10/7/*** *** had an account balance of $
-10/8/*** *** received an oil delivery of gallons. The cost of the delivery was
$The account's overall balance was now $
-10/9/*** *** reported that he had a leaking tank to Meenan. A Meenan technician recommended to *** *** that he have his tank pumped out to avoid further contamination of the surrounding area. *** *** was told that if he decided to do a pump out, his oil would be be split between a temporary drum and the remainder would be returned to his new oil tank once installed. *** *** agreed to a pump out of the tank for $200.00. The account's overall balance was now $
-10/16/*** *** was charged $for his annual Service Contract renewal. The account's balance was now $1,
-10/23/*** *** had his Service Contract cancelled and credited back. The account's balance was now $
-Unknown Date---*** *** decided he was going to convert his heating system to gas
-10/29/*** *** told Meenan Service Manager Jim G*** by phone that he wanted a credit for the oil delivery made on 10/8/14. Jim G*** told *** *** that the oil belonged to him, was mixed with any particulates/sludge coming from his old tank, and had no value to Meenan, so Meenan would not execute a credit. Meenan would bring back the oil to *** ***'s new tank or have it disposed of. *** *** was not happyy with this and told Jim G*** that he would not pay the balance on his account. For this reason, Jim G*** told *** *** that his account would be closed effective tomorrow and his outstanding balance would be sent to a third party for collection
We would ask that *** *** pay his outstanding balance of $as soon as possible. As *** *** has refused to take his oil back, we will dispose of it
Thank You

I had Meenan for quite a number of years Every year when it was time to renew my policy it was a battle to get the best pricing If you don't do your due diligence they will definitely charge you more for your service and for your oil This year is the year I finally gave up After I told them I would probably change companies they came out and delivered gallons.I reread their information sheet which says you would get deliveries according to the weather and based on when they decide you needed oilWith over a two hundred gallon tank and this mild November how did they figure I needed oil? gallons,I was obviously not due for delivery I guess they figured they would squeeze every dime out of me they could Would not recommend you going with Meenan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I spoke with Meenan's GM Chris B*** @ 8:AM 10/30/Chris and I agreed that there were disclosure missteps on Meenan's behalfChris and I reached a mutual agreement that I would pay $instead of $due to Meenan's errorChris will have my account adjusted to a final balance of $I will be billed for that balance and I will pay promptly when I receive the adjustment.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note that I have to yet to verify the concession offered to our family ($100) in response to our complaint. We assume that this will all be in order.We are also glad that this complaint is now in writing for others to seeThe first time this happened (in Jan our oil tank ran dry) with Meenan, we could accept that it was a type of oversight, or accidentThe second time this happened with Meenan (in Feb 2015; this complaint) we found to Meenan to be inept and unprofessional in the way this was handledIf this happens again then we will have to judge that Meenan is incompetent and other customers should know of their incompetence so that they can choose more competent service providers
Regards,
*** ***

Thank you for reaching out to us
We are very sorry for the trouble *** *** and his family had to face
On 2/21/*** *** received an emergency oil drop followed by a full oil tank delivery a few hours later
On 2/22/*** ***'s account was adjusted in our computer to account
for his most current oil usuage
On 2/24/*** ***'s account was given a $concession as an apology for his trouble and in appreciation of his patience
If *** *** needs anything at all, we ask that he call ###-###-####
Thank you again

Thank you for following up with us
We welcome you to call in to the discuss the situation (###-###-####). For now, our position remains the same as our original response

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the business has not followed through to resolve the issue. To be clear, I find the suggested resolution acceptable. However, since March 25th, 2014 I have received 3 invoices for this delivery. One with the full delivery amount; the second with the delivery amount plus a late fee, and the third (received just today 4/5/2014) with the delivery credited, then re-billed at a different rate. The business offered to credit the entire delivery, which is what I had requested and which is the only resolution I will accept. However, they do not appear to be following through in good faith.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
Meenan Oil has retaliated to my complaint by cancelling my service and oil delivery contract--this has left me without service or sheduled oil delivery.  Moreover, Meenan's dishonest practices continues:  despite claiming that it has refunded my service contract payment, Meenan has not done so.  In fact, in a call to Meenan on this issue this week, I learned from the General Manager that Meenan had not requested that refund payment be issued to me.  I have neither the service nor the payment. Why?  Because Meenan believes that it need not fulfill its service contracts in the City of [redacted] if parking is not readily available.  Meenan markets itself and seeks business inside the City of [redacted], yet purports to be unable to operate as required under its contract when needed. 
I also received an item of correspondence from the General Manager earlier this month, suggesting that I had cancelld my contract with Meenan (not that Meenan had unilaterally done so), and asking me to contact the General Manager to discuss why I "left" as a customer.  This letter is a fairly transparent effort by Meenan to avoid responsibility for having retaliated in this manner.
All in all, I am glad to be done with Meenan going forward.  Leaving me in the lurch with respect to heat during a very cold winter was, however, reprehensible. 
Regards,[redacted]