Mega Furniture

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologized for the delay in receiving this merchandise from the manufacturer. Mega Furniture makes an effort to inform our customer in writing prior to purchase, that we have no control over delays in merchandise occasioned by...

manufacturer scheduling. Therefor we apologize for any verbal miscommunication. Mega Furniture is extremely apologetic for the damages to our customers home, and will take immediate action in dispatching a repair technician to repair any damages caused by our drivers. I have attempted to call our customer May 26th, 2017 to schedule her technician appointment, as well as schedule the delivery of her ottoman. I will continue to attempt to establish contact with our valued customer, and appreciate her patience while we correct these unfortunate mistakes. Please feel free to contact me if you have any questions or concerns. Best Regards.Mega Furniture Management

To Whom it May Concern: At the time of purchase customer was aware of the sectional being sold as is which was confirmed by signing acknowledgement. We have contacted customer and will try to fix to the limit.For any further questions or information, please contact me directly. Thank you, CS...

Manager Mega Furniture ###-###-#### [email protected]

To whom this may concern/Revdex.com,Customer [redacted] (originally listed as their mother) came and visited our Mesa location on  November 26th, 2011, and purchased the aforementioned furniture. Customer received merchandise in good condition, and signed agreeing. One of the items...

purchased was a 5 year accidental protection plan against accidental damages. This customer's children called our store on 4/17/2015 and said they called [redacted], and there was a problem with their warranty. After investigating, Mega Furniture recognizes and sincerely apologizes that this customer's 5 year extended warranty was accidentally registered incorrectly, and therefor, was not registered. Customer asked about us taking care of her issue, and I agreed we would absolutely do that to the best of our ability. While I spoke to the customer I looked on the manufacturer web page to see how much replacement fabric I could purchase to reupholster her merchandise. However, due to the quantity available by the manufacturer (outside of Mega Furniture control), I informed the customer not enough fabric was available. Customer asked what else we could do, and I offered to refund the monies paid for the [redacted] warranty. This customer's family member said she would be speaking her her husband, and then contact me back by the end of the weekend. After receiving this complaint three days later, I realize the resolutions offered were not to the customer's satisfaction. I contacted Mr. [redacted] on 4/20/2015, and conversed with him over his fabric, and said I would be contacting him shortly with more details about how to rectify the situation. Later that day, I contacted customer's phone number ending in [redacted] and left messages to please call back. I also called [redacted] again on April 26th and did not reach a customer. I finally reached Mrs. [redacted] today, May 1st, 2015, and she stated she is not handling this issue, only her husband is, and she would try to pass on a message, however, she doesn't know when she can because both customers are very busy. I informed Mrs. [redacted] that Mega Furniture is willing to upholsterer as much as possible with the fabric available to us, and definitely take care of the worst areas. In addition, Mega Furniture is willing to refund $200.00 (twice the cost of the [redacted] protection plan) to help rectify the situation. Mrs. [redacted] sad she would pass on the message, but didn't know when they would call back. As of now, we have done everything in or power to communicate with Mr. and Mrs. [redacted], and assume this resolution will rectify the situation; considering both customers have not informed us otherwise, and have not communicated with us in opposition.  Mega Furniture is waiting to hear from Mr. and Mrs. [redacted] to schedule a technician appointment for reupholstering their merchandise and submitting the refund. Please contact me if you have any farther questions. [redacted]Mega Furniture LLC###-###-####

To whom it may concern and the Revdex.com, Mega Furniture and I sincerely apologize that there were unexpected cosmetic damages at the time of our customer's original delivery. Sometimes bumps a bruises are unexpected, and we are glad were got this delivered as soon as possible. In...

addition, we also apologize for not better explaining that at the time of purchase, we explain in writing that special ordered merchandise can take 3-8 weeks to arrive. We anticipated this merchandise in better time, but Mega Furniture has no control over delayed caused by manufacturer scheduling. Our customer signed agreeing we have no control over this at the time of purchase. Of course we did not charge for two deliveries, since the cosmetic damages were not at any fault to our customer. We appreciate her patience and communication while we had this rectified on June 25th, 2016, and the customer then agreed all merchandise was delivered in good condition, and she wouldn't claim delivery damages later. Due to the rock-bottom pricing that our customer received when she purchased, unfortunately management cannot authorize concession on this purchase. However, Management has authorized to extend an in-store gift credit in the amount of $100.00 (the amount paid for her delivery) in which she can use towards her home. We hope these gifts help our customer feels appreciated, as we do care about her merchandise, and her experience with us. Please feel free to contact me if you have any questions or concerns,Mega Furniture Management

To Whom it may concern and the Revdex.com, I have reached out to this customer and spoken to her significant other, and was informed the customer sleeps during the day and was advised not to bother her at this time. The Significant other was informed that Mega is submitting her...

information over to our unbiased third-party inspection company, [redacted] Inspection, and they will be setting her up with an appointment to come inspect her mattress for defects causing her mattress to be uncomfortable and firmer than anticipated. Mega Furniture upholds all manufacturer warranties to the fullest. If this mattress has a defect in manufacturing, Mega Furniture will be replacing at no charge to the customer. However, Simmons does not offer a comfort guarantee. Please feel free to contact me if you have any additional questions or concerns, Mega Furniture Management

Mega Furniture sincerely apologizes for the misunderstanding. We appreciate Ms. [redacted] sending over the purchasing papers for our customer, Ms. **. Ms. ** first contacted Mega Furniture customer service on May 30th, 2016, four days after her delivery, to report that we delivered merchandise that...

was not top grain cow hide. During this phone call, customer service tried very diligently to comfort our customer's suspicions that Delandis Italian Leather was not made from cow hide. In addition, we offered to send our customer by email a copy of all Leather Representation reports under 61 FR 51583 24.2 Which state we cannot represent a non-leather product as genuine leather. Mega Furniture abides by all state and federal representation laws, and we would like very much to comfort our customer. However, our customer declined all proof of Leather product reporting.I have attached a copy of all third party testing done for Delandis Leather, showing all merchandise has tested to be 100% top grain cow hide leather in their products. I have also attached a copy of our customer's warranty if she would like to keep for her records. I have attempted to contact Ms. ** again on July 23rd, 2016 and left a voicemail offering this information by postal mail and by email if she would prefer. I see two items ordered by our customer (occasional table set) has not yet been delivered. Mega Furniture is not looking to charge our customer a rescheduling fee after the delivery was refused. We understand sometimes miscommunication happens over what is purchased. We look forward to scheduling her third delivery at no additional charge, and hope that this helps repair the relationship between Mega Furniture and our valued customer. Please feel free to contact us if you have any questions or concerns,Mega Furniture Management

To Whom it May Concern:This customer has been contacted to inform him of the refund approval which customer agreed to and was very happy to hear of. Mega furniture will also issue an additional $100 in store credit.For any further questions or information, please contact me directly.Thank you,CS...

ManagerMega Furniture###-###-####[redacted]

To whom this may concern, We contacted Mr. [redacted] and processed a full refund on his card on 11th April 2017 as per the customer request. Please feel free to contact me if you have any questions or concerns. Kaycee Y[redacted] Customer Relations Manager Mega Furniture LLC [redacted]...

[redacted]

DEAR CUSTOMER, WE WOULD LIKE TO EXTEND OUR APOLOGIZE, AND WE ARE VERY SORRY ABOUT THE MISUNDERSTANDING BETWEEN US. WE CONFIRMED WITH [redacted] THAT SERVICE ISSUED HAS BEEN TAKEN CARE OFF AND WE ALSO REFUNDED THE CHECK $200 AND WILL BE MAILED OUT PER YOUR INSTRUCTIONS.WE REALLY APPRECIATE YOUR PATIENCETHANKSMEGA

got call from gloria last week she said this going to be delivered Mon march 6 , I called them today kristy said will give me a call back , 1 hour later I called again beacue of no call back I spoke to christina this time, she said we don't have a delivery for you today, after I start yelling she checked and said I missread it it supposed to be today they will call you 30 min prior the delivery,  i am sure they will not deliver it today

To whom it may concern,Mr. [redacted] visited our store on 1/16/16, and purchased the Kian 4700 modular sectional based on his preferences. Mr. [redacted] signed agreeing to the order as advertised, and signed agreeing to our sales policies. Mega Furniture delivered his furniture on 2/1/16 and our customer...

signed that it was delivered in good condition. Mega Furniture called Mr. [redacted] at 4:23 pm on 2/1/16, and he stated "delivery was perfect".Mr. [redacted] first reported 11 days after delivery that the furniture was dropped. He stated he did not like that the back edges do not align perfectly. We reminded Mr. [redacted] about the delivery policy; all delivery damages need to be reported within 48 hours. However, We dispatched a tech to investigate on February 18th. Our tech reported that his complaint cannot be repaired, since this set is modular and is movable. We also verified that our floor models are displayed with the same "misalignment", and modular items come like this. We contacted the Manuf. just to be clear the warranty coverage. [redacted] responded stating that this misalignment can be adjusted since it is modular, however, the  brackets would need to be modified to try and appease the aesthetics for this customer. This means that this is not a defect in manufacturing, it is not considered damaged, but we can try to decrease his complaint. We informed our customer on 4/20/16 that Mega is willing to do this for free, however, we need to pick up the sectional and do so in our warehouse. Mr. [redacted] has declined this offer for assistance. If Mr. [redacted] would like us to assist him, we would be happy to within a reasonable time frame. Mega Furniture has held true to our advertising, our warranty policies, and even offered a free repair for an item not covered as a defect. We feel this is above and beyond for our customer, and look forward to assisting him if he would like to accept. Best Regards,Mega Furniture Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The delay was not due to the holidays because they had given us a guarantee and stated that the furniture was in the warehouse.  As well they did call us and we attempted to call back each tine. I was on the phone while it rang for nearly 20 to 30 minutes before someone would pick up.  During one of the calls they confirm to be delivering our furniture on the day guaranteed I had called the store and the store guaranteed it would be delivered that day and confirmed, but the person who answered at the warehouse stated they could not confirm that day because no one answer, yet yhe confirmed the next day when no one answered. And when the calls were answered it was a automatic system and nobody live was on the other line. This was a delay of delivery even with guarantee and after being paid in full.  It was delivered on the 8th after having to go to the store for the third time and make another trip because no one would answer my calls to speak with a manager and the guarantee to have my furniture there on the 6th after the initial delay was not kept. We do have our furniture now because of the manager at the store no thanks to the manager assistant at the warehouse.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had to reschedule the tech do to medical issues and appointment done last minute, I did call but let them know they were closed. As far as the bag I really DO NOT CARE for it anymore. It is amazing how the story of what happened to it has changed 4 times now. bottom line is I am still waiting for the recorded conversation where I was told I would receive a new recliner and would be allowed to keep the one I have as well as checking it inside by a tech to make sure there was nothing else inside as a curtsey and compasation for the bad experience, lost time, and inconvenience this has been for me.
Regards,
[redacted]

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the delay in our customer's chairs. We make every attempt possible to forewarn our customers by stating in writing that Mega Furniture has no power over delays caused by manufacture scheduling or...

their stock on hand. This customer signed agreeing to this warning on March 7th, 2016 when she purchased, and on March 10th when she first visited our corporate office. Mega Furniture has attempted contact multiple times, but it is our understanding that the customer possibly works graveyard, and is frequently sleeping during the day. We have left two messages with her daughter (who answers her phone) on April 26th, and April 28th. On both messages, we informed her daughter that the chairs she ordered are back-ordered by the manufacturer for two weeks. If she is not able to wait, we would like to show her an upgraded chair that is similar in design, but a little more costly. Mega Furniture would like to offer these chairs at the same price she has paid to resolve her complaint. However, we need her to come in and sign agreeing she accepts the different chairs (which also come with a much longer warranty). Please feel free to contact me if you have any questions or concerns. Best Regards, Mega Furniture Management

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes that this merchandise was delayed by the manufacturer for so long. Mega Furniture makes every attempt possible to estimate time frames for customers, in addition to informing customer's at the time of purchase that Mega...

Furniture has no control over manufacturer scheduling. This customer was informed on March 16th that we had a 10-day estimate (as of that day) from the factory. However, if the Sofa was not in, we would allow her to cancel her contract. Since this merchandise was delayed by the manufacturer again, Mega Furniture has cancelled our customer's purchase, and are awaiting the return of her Loveseat. As long as the loveseat is returned by March 29th, 2017 (as agreed with the customer on March 27th), Mega Furniture will be issuing the refund as requested. Please feel free to contact me if you have any questions or concerns,Mega Furniture Management

The check finally came but for the wrong amount I contacted [redacted] regarding this and she's never returned my call. I was told 98 in august. After the time and work and stress this has caused me I requested a full refund for the amount of the couch.

On September 29, 2016 I accepted the arrangement from Mega Furniture through Revdex.com:  to have a technician come and replace the broken part from the sunk in sofa to have it fixed.  I called Mega Furniture on September 29th at 9:18 am to set up an appointment.  I was sent to voicemail and left a detail message for Christopher M[redacted] about why I was calling (to set up an appointment to have a technician come out and fix my sofa).  I left my phone number where I could be reached.  I had not heard back from Mega Furniture, so I decided to call Revdex.com again.  I spoke to Jasmine on October 5th only to find out that my case was closed.  My issue has not been resolved.  I would like for Revdex.com to speak to Mega Furniture on my behalf, because Mega Furniture never returns my calls and it's a he said she said issue.  At this time I would like my issue to be resolved.  Never since I have had this issue has Mega Furniture called me or left messages for me.  Mega Furniture claims that they have tried to contact me, that is not true.  It's been almost three months now since I've been trying to resolve this issue.  My first phone call to Mega Furniture for this issue was on July 23,2016.  I have called a number of times and left messages and no one has called me back. [redacted]
[redacted]email- [redacted]

To whom it may concern, Mega Furniture and I sincerely apologize our customer's experience has been less than satisfactory. I am having Human Resources look into his descriptions of the conversations. We take customer service very seriously here at the corporate office. I looked into the claims...

we have submitted to the manufacturer, and I think the confusion is that based on the damages, this item is repairable with parts. However, our department requested a replacement from the factory in order to avoid farther damages in the future. The item our customer is reporting does not have a history of these types of damages, therefor, we have been investigating how this happened, and why this is only happening to one customer. It is our hope that replacement will avoid further issues for our valued customer. Once we receive a response on replacement, we will contact our customer again to schedule his resolution. In regards to our customers confusion on what a pilot email is; Mega Furniture sends a claim email to all customers reporting issues with factory warranties. This pilot email explains how the claims process works and has estimated time frames. This is in hopes our customers have a clear idea of what Mega Furniture is able to do, and not able to do in regards to their warranty complaints. If our customer would like this email again, I would be more than happy to send another one over for clarification. We sincerely appreciate our customer's patience waiting for this response. I will be following up with the customer again in another 24 to 48 hours with more information on the Factory's claim, and we look forward to resolving his complaint ASAP. Feel free to contact me if you have any questions. Best Regards, Mega Furniture Management

To whom it may concern and the Revdex.com,Ms [redacted] purchased a selection of furniture based on her needs on September 1st, 2016, and received delivery on 9-15-2016, and a detailed installation on 9-21-2016. Our customer signed agreeing delivery and installation was completed in good condition on...

September 21st, 2016.,After receiving and having her mattress, Miss [redacted] contacted Mega Furniture to return her items. After discussions about her having used her items and them no longer being considered new, Mega Furniture mentioned the possibility of a 20% restocking fee, however, our customer adamantly declined our offer, which is why nothing was ever agreed to in writing or with a signature. With our customer’s adamant denial, our policies legally go based on the contract signed by our customer on September 1st, 2016, since this is the last mutual agreement with signature with our customer. As time has passed, Miss [redacted] continues to use the mattress and base she purchased on September 1st, 2016. Mattresses come with sanitary standards, which is why Mega Furniture does not sell or deliver used Mattresses to our customers. All of our mattresses are new, and come with verified law tags and disclosures. Mega Furniture implements our return” policy for the purpose of full transparency at the time of purchase. Miss [redacted] accepted the delivery of her merchandise, and has since continued to use this mattress, making it unable to be returned at this juncture.Mega Furniture appreciates our customer’s business, and we look forward to assisting our customer if she has any questions of concerns during her warranty period. As she agreed to at the time of purchase, no refund or exchange can be offered on the mattress accepted by our customer on September 15th, 2016.Please feel free to contact me if you have any questions or concerns,Mega Furniture Management