Mega Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied with this action. I contacted the store days after my supposed contract was over when they merchandise they sold me fell apart. They sold me merchandise that fell apart and is no longer usable and they are refusing to contact the manufactor and get the problem resolved. This is unacceptable cutomer service. The merchandise I paid for was crap and they need to do something to resolve it. I would never go back to them and pay for another bed after the one they sold me broke.

DEAR CUSTOMER/Revdex.com, WE HAVE NEVER RECEIVED A COMPLAINT FROM THE Revdex.com UNTIL WE CHECK MANUALLY INTO OUR ACCOUNT DETAILS.WE APOLOGIES THE DELAY OF THE PRODUCT, DUE TO THE THANKS GIVING HOLIDAYS THE SHIPMENT GOT DELAYED AND WE HAVE RECEIVED THE PRODUCT ON THE 12/2 AND WE STARTED CALLING THE CUSTOMER...

TO CONFIRM THE DELIVERY DATE, WE LEFT COUPLE OF VOICE MAILS ON THE PHONE NUMBER ON FILE, BUT WE FINALLY GOT THRU WITH THE CUSTOMER AND DELIVERED THE PRODUCT TO THEM ON THE 12/8. PLEASE FIND ATTACHED COPY OF THE DELIVERY RECEIPT AND ALSO DETAILS OF WE REACHING OUT TO THE CUSTOMER SINCE 12/3. PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS. THANKSMEGA FURNITURE

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the misplaced tags in our store. We are always striving to make any situation right, and make sure that is a small mistake in pricing or labeling is made, we fix the issue as quickly as possible. We...

also understand in this particular case, our snowbird customer is frequently in and out of Arizona. I have spoken to this customer as recently as yesterday, and since the mattress would not be made custom for her prior to her departure, she will contact us once she is coming back in town, and we have agreed to give her primary scheduling to exchange her mattress as soon as she arrives back. Our valued customer has expressed this would be okay with her. We appreciate our customer very much, and look forward to speaking with her when she returns to Arizona! Please feel free to contact me if you have any additional questions ro concerns.Best Regards,Mega Furniture Management

Good day customer, I am pleased to see you read our pilot email. As this states, repairs can take 3-10  days, depending on the level of repair needed, and if parts need to be ordered, it can delay the process, at no control of Mega Furniture's. I have already mentioned we are requesting a replacement for the headboard, which is the item reported with damage. We are at the mercy of the manufacturer, and as stated in your original signed contract at the time of purchase, "Seller cannot be responsible for delays occasioned by the manufacturer". As soon as we have an answer on how your warranty will resolve this issue, Mega Furniture will uphold your warranty at the fullest. This is also outlined in your contract in which we promise, "Seller will assist buyer in exercise of all factory warranties."Again, we appreciate your patience while we pursue the avenues you have requested of us. Best Regards,Mega Furniture Management.

WE APOLOGIZE ABOUT THE DELAY ON THE MEDIA CHEST, THIS IS SOMETHING WHICH WAS SPECIALLY ORDERED AND THE TIME FRAME THAT WAS GIVEN TO THE CUSTOMER IS BASED ON THE REPLY FROM OUR MANUFACTURER.WE UNDERSTAND THAT THE CUSTOMER WAS GIVEN SEVERAL PROMISED DATES THAT THE PRODUCT WILL BE THERE BUT IT DID NOT...

MAKE IT AND WE FINALLY ADVISED THE CUSTOMER THAT WE WOULD BE ABLE TO REFUND THE MEDIA CHEST IF THEY NO LONGER NEEDED THEM, BUT WE HAVE CONTACTED THE CUSTOMER AND ADVISE THAT THE MEDIA CHEST IS HERE AND WE CAN DO A SPECIAL DELIVERY ON MONDAY 4-10-2017,THE DELIVERY IS COMPLETED. WE HOPE CUSTOMER IS HAPPY WITH THEIR DELIVERY AND ONCE AGAIN WE APOLOGIZE ABOUT THIS DELAY AND WE ARE THE FASTEST TURN AROUND TIME ON THE DELIVERIES BUT THERE ARE SOME SCENARIOS THAT ARE OUT OF OUR CONTROLWE TRULY APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU FOR YOUR FUTURE FURNITURE NEEDS.

Revdex.com:
Since this response has been received, we have had further contact with MegaFurniture. They have now picked up the couch and given us a full refund. We consider the matter resolved and appreciate your help in corresponding with this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern and the Revdex.com, I cannot apologize enough for the experience you received as a guest and customer of Meg Furniture. I am going to be investigating the lack of communication to ensure this does not repeat itself. I can see in the account that the...

manufacturer continued to offer repair, however, we can now see you are unsatisfied with the factory's approach. We have submitted a claim asking for a credit that can be used to select a better product, and I can see we have a technician scheduled to come to your residency to take the necessary pictures of the law tag in order to complete this claim. We sincerely appreciate your patience while we complete this claim, and thank you again for giving us another opportunity to serve you better. Please feel free to contact me if you have any additional questions or concerns. Best Regards,Mega Furniture Management

To Whom It May Concern:We had a technician scheduled to go out to this customer's home on Thursday between 3 and 7 but unfortunately the customer was unavailable due to personal reasons. We will get the technician scheduled to go out to the area the customer lives again sometime next week. The...

customer will receive a call 2 days prior to the appointment to confirm someone will be home to receive the technician appointment.For any further questions or concerns, please contact me directly.Thank you,
[redacted]CS ManagerMega Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mega furniture is claiming they have resolved the complaint. Not true. They claimed they'd pay me and fix my couch. I took a day off work when the techs were scheduled, and they never showed. I also didn't get my money from it either. Please call me back [redacted])

To whom it may concern:We understand the problems going on with Mr and Mrs [redacted] and we have the best intentions to help them solve the issues, for this reason we have been working on different options with them. As of today we have come to the resolution of picking up the pieces that have the...

problem to be repaired by our professional technician. Our customer has agreed to this and is also informed that it will take about 3 business days (not including Tuesday's since we are closed) for the pieces to get back to their house. I have also committed to check the pieces myself and make sure they are working and in excellent condition. All this has already been addressed with the customer and they had agreed to this terms.I hope this information demonstrate the good will of Mega Furniture on helping the customer.If you have any questions or concerns, please feel free to contact me.Thanks,Julie P[redacted]

[redacted].]
Revdex.com:
After repeated attempts to get Mega Furniture to even return my calls with no result, I turned to Revdex.com. Very shortly afterwards, Mega Furniture responded and made the repairs they had promised to make within the one year period of time. It is so unfortunate that consumers have to resort to filing complaints with Revdex.com in order to get promises fulfilled. It would have been so much better if they had just done their job. Now there is a bitter taste left in my mouth for Mega Furniture and I will never take my business to them again.Thank you Revdex.com,[redacted]

To whom it may concern: In regards to your Revdex.com complain notification, we have contacted the customer regarding the damage on his bed's footboard, we will be exchanging the piece in 7 to 10 days, we have extended our sincere apologies to the customer and informed him about the action course to...

what he has agreed.Please feel free to contact me for further information or concerns.Sincerely, Kaycee Y[redacted]Customer Service managerMega Furniture[redacted]Phx, AZ 85009###-###-#### ext [redacted]

To whom it may concern and the Revdex.com, Mega Furniture cannot apologize enough for the lack of communication that we have had with this customer. This customer has been informed of the miscommunication regarding the three barstools that were in stock, but "not for him". This was...

due to those barstools being repaired because they came from the manufacturer damaged. Mega Furniture is very apologetic for not explaining this to our customer sooner. I have been in contact with this customer on a semi-daily basis and am currently working with him to replace the table top in his home, or repair his current one for an additional discount on the price he has paid. We look forward to following his lead on the options available, and taking care of this issue. Please feel free to contact me if you have any questions or concerns, Mega Furniture Management

To Whom so ever it may concern.The customer did call the store yesterday and asked the Receptionist that they want to cancel the order, Receptionist asked when did you purchase and customer said she purchased Thursday, but Actually customer Purchased on Saturday as the customer...

was not sure or the Receptionist might misunderstood the Customer.Yes we do stick with no Cancellations after 72 Hours are its in the process of the ordering and there is a chance of the items might be shipping from the vendor. Since this was purchased on Saturday and Can be cancelled by the Customer.When the Customer came this morning to the store 7-18, We have given the Customer 100% Refund on their purchase and the transaction has been voided.Thanks, Please feel free to contact us if the customer has any other questions and we will be looking forward to come and buy with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Karen O[redacted]

when they told us that the chairs were ready for pick up, they told us that they were not the same chairs. The chairs were shorter and a differant color than the ones we purchased. We told them we wanted the same ones. As far as them leaving messeges goes. They told us the same thing, but, we never recieved any messeges. They have been giving us nothing but the run around.

Dear Customer/Revdex.com, We apologize about the delay of the parts that we shipped by the Manufacturer. We have no control on them about shipping the parts, we have rushed them to ship it asap but they were out of them and they were waiting from overseas, We finally show that the Dresser Handle has been...

shipped and received by the Customer. Sorry for the any inconvenience.   Delivered On: Thursday,  09/07/2017 at 8:03 P.M. Proof of Delivery LOCATION DATE LOCAL TIME ACTIVITY SAN ANTONIO, TX, US 09/07/2017 8:03 P.M. Delivered 09/07/2017 10:03 A.M. Out For Delivery Today 09/07/2017 7:49 A.M. Destination Scan 09/07/2017 5:21 A.M. Destination Scan 09/07/2017 1:11 A.M. Arrival Scan Houston, TX, United States 09/06/2017 8:44 P.M. Departure Scan 09/06/2017 6:00 P.M. Due to the impact of the hurricane, deliveries are delayed at this time. Houston, TX, United States 09/05/2017 10:00 P.M. Due to the impact of the hurricane, deliveries are delayed at this time. Houston, TX, United States 09/04/2017 10:36 P.M. Arrival Scan Fort Worth, TX, United States 09/04/2017 6:31 P.M. Departure Scan Fort Worth, TX, United States 09/02/2017 7:26 A.M. Arrival Scan Mesquite, TX, United States 09/02/2017 6:33 A.M. Departure Scan 09/02/2017 2:05 A.M. Arrival Scan Kansas City, KS, United States 09/01/2017 2:57 P.M. Departure Scan 09/01/2017 12:31 P.M. Arrival Scan Eagan, MN, United States 09/01/2017 4:59 A.M. Departure Scan 09/01/2017 12:16 A.M. Arrival Scan La Crosse, WI, United States 08/31/2017 9:50 P.M. Departure Scan 08/31/2017 6:35 P.M. Origin Scan United States 08/31/2017 3:24 P.M. (ET) Order Processed: Ready for UPS

To whom it may concern,To the best of our knowledge, Mrs. [redacted] is not a customer of ours. Based on the information provided, the name we have on file is [redacted]. Mrs. [redacted] visitted our Phoenix Mega Furnture Location on January 4th, 2015...

and purchased a multitude of furniture based on her preferences, including the Simmons Brantford TT PLUSH Queen Mattress BR Recharge. Mrs. [redacted] received delivery on January 7th, 2015 and signed that delivery was in good condition, and gave feedback of 5/5 stars. On January 9th, Mrs. [redacted] contacted the store she purchased from, not the customer service department, and complained her mattress was bothering her back and was "sinking" in the center. The store sent customer service an email. We followed up with Mrs. [redacted] and created a service appointment with a third party associated with Simmons named Precise Mattress Inspection. However, the phone number we had for Mrs. [redacted] was incorrect. We spoke to Mrs. [redacted] again on January 28th, and corrected the phone number and created the appointment for inspection. Precise Mattress Inspection (or P.M.I. for short) set Mrs. [redacted] up with an inspection on Feburary 12th, 2015. On Feburary 12th, the inspection took place. Please see attached inspection report. Based on the PLUSH model Mrs. [redacted] puchased, there is a tolerance of impression into the mattress of up to 1.5 inches. Please see document provided by Simmons Manufacturer. Mrs. [redacted]'s impression did not exceed 7/8ths on an inch. We contacted Mrs. [redacted] and informed her that this mattress impression is within tollerance for a plush mattress. Mrs. [redacted] also spoke with our store manager at the Phoenix Mega Furniture location. At the time of purchase, all customers are informed that mattresses can cause discomfort while your body adjusts from different alignments while sleeping. This period is from 30-60 days. I have discussed this with Mrs. [redacted], and she is unwilling to wait the appropriate amount of days to allow her body to adjust to a new mattress.At this point, based on the only option Mrs. [redacted] is willing to accept, we will be picking up her mattress on March 4th, 2015, and after that point, we will be refunding Mrs. [redacted] the cost for her mattress and box spring. This will complete our business with Mrs. [redacted]. For any farther questions, please contact myself,Kaycee YannuzziCustomer Relationship ManagerMega Furniture LLC602-688-8900 x [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It is clear that Mega Furniture does not value their long term customers nor will they try to compensate for the months of stress this has cause my family. I will no longer use this company nor will I recommend the company to anyone. Since Mega Furniture fails to take any responsibility no action is required. I no longer want to pursue this complaint as it is a waste of my time. 
Regards,
[redacted]