Mega Furniture

To Whom It May Concern:We had a technician scheduled to go out to this customer's home on Thursday between 3 and 7 but unfortunately the customer was unavailable due to personal reasons. We will get the technician scheduled to go out to the area the customer lives again sometime next week. The...

customer will receive a call 2 days prior to the appointment to confirm someone will be home to receive the technician appointment.For any further questions or concerns, please contact me directly.Thank you,
[redacted]CS ManagerMega Furniture

To whom it may concern and the Revdex.com, Mega Furniture sincerely apologizes for the misplaced tags in our store. We are always striving to make any situation right, and make sure that is a small mistake in pricing or labeling is made, we fix the issue as quickly as possible. We...

also understand in this particular case, our snowbird customer is frequently in and out of Arizona. I have spoken to this customer as recently as yesterday, and since the mattress would not be made custom for her prior to her departure, she will contact us once she is coming back in town, and we have agreed to give her primary scheduling to exchange her mattress as soon as she arrives back. Our valued customer has expressed this would be okay with her. We appreciate our customer very much, and look forward to speaking with her when she returns to Arizona! Please feel free to contact me if you have any additional questions ro concerns.Best Regards,Mega Furniture Management

WE APOLOGIZE ABOUT THE DELAY ON THE MEDIA CHEST, THIS IS SOMETHING WHICH WAS SPECIALLY ORDERED AND THE TIME FRAME THAT WAS GIVEN TO THE CUSTOMER IS BASED ON THE REPLY FROM OUR MANUFACTURER.WE UNDERSTAND THAT THE CUSTOMER WAS GIVEN SEVERAL PROMISED DATES THAT THE PRODUCT WILL BE THERE BUT IT DID NOT...

MAKE IT AND WE FINALLY ADVISED THE CUSTOMER THAT WE WOULD BE ABLE TO REFUND THE MEDIA CHEST IF THEY NO LONGER NEEDED THEM, BUT WE HAVE CONTACTED THE CUSTOMER AND ADVISE THAT THE MEDIA CHEST IS HERE AND WE CAN DO A SPECIAL DELIVERY ON MONDAY 4-10-2017,THE DELIVERY IS COMPLETED. WE HOPE CUSTOMER IS HAPPY WITH THEIR DELIVERY AND ONCE AGAIN WE APOLOGIZE ABOUT THIS DELAY AND WE ARE THE FASTEST TURN AROUND TIME ON THE DELIVERIES BUT THERE ARE SOME SCENARIOS THAT ARE OUT OF OUR CONTROLWE TRULY APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU FOR YOUR FUTURE FURNITURE NEEDS.

DEAR CUSTOMER/Revdex.com, WE HAVE NEVER RECEIVED A COMPLAINT FROM THE Revdex.com UNTIL WE CHECK MANUALLY INTO OUR ACCOUNT DETAILS.WE APOLOGIES THE DELAY OF THE PRODUCT, DUE TO THE THANKS GIVING HOLIDAYS THE SHIPMENT GOT DELAYED AND WE HAVE RECEIVED THE PRODUCT ON THE 12/2 AND WE STARTED CALLING THE CUSTOMER...

TO CONFIRM THE DELIVERY DATE, WE LEFT COUPLE OF VOICE MAILS ON THE PHONE NUMBER ON FILE, BUT WE FINALLY GOT THRU WITH THE CUSTOMER AND DELIVERED THE PRODUCT TO THEM ON THE 12/8. PLEASE FIND ATTACHED COPY OF THE DELIVERY RECEIPT AND ALSO DETAILS OF WE REACHING OUT TO THE CUSTOMER SINCE 12/3. PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS. THANKSMEGA FURNITURE

To whom it may concern and the Revdex.com, I cannot apologize enough for the experience you received as a guest and customer of Meg Furniture. I am going to be investigating the lack of communication to ensure this does not repeat itself. I can see in the account that the...

manufacturer continued to offer repair, however, we can now see you are unsatisfied with the factory's approach. We have submitted a claim asking for a credit that can be used to select a better product, and I can see we have a technician scheduled to come to your residency to take the necessary pictures of the law tag in order to complete this claim. We sincerely appreciate your patience while we complete this claim, and thank you again for giving us another opportunity to serve you better. Please feel free to contact me if you have any additional questions or concerns. Best Regards,Mega Furniture Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied with this action. I contacted the store days after my supposed contract was over when they merchandise they sold me fell apart. They sold me merchandise that fell apart and is no longer usable and they are refusing to contact the manufactor and get the problem resolved. This is unacceptable cutomer service. The merchandise I paid for was crap and they need to do something to resolve it. I would never go back to them and pay for another bed after the one they sold me broke.

Good day customer, I am pleased to see you read our pilot email. As this states, repairs can take 3-10  days, depending on the level of repair needed, and if parts need to be ordered, it can delay the process, at no control of Mega Furniture's. I have already mentioned we are requesting a replacement for the headboard, which is the item reported with damage. We are at the mercy of the manufacturer, and as stated in your original signed contract at the time of purchase, "Seller cannot be responsible for delays occasioned by the manufacturer". As soon as we have an answer on how your warranty will resolve this issue, Mega Furniture will uphold your warranty at the fullest. This is also outlined in your contract in which we promise, "Seller will assist buyer in exercise of all factory warranties."Again, we appreciate your patience while we pursue the avenues you have requested of us. Best Regards,Mega Furniture Management.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
Since this response has been received, we have had further contact with MegaFurniture. They have now picked up the couch and given us a full refund. We consider the matter resolved and appreciate your help in corresponding with this company.
Regards,
[redacted]

To whom it may concern:We understand the problems going on with Mr and Mrs [redacted] and we have the best intentions to help them solve the issues, for this reason we have been working on different options with them. As of today we have come to the resolution of picking up the pieces that have the...

problem to be repaired by our professional technician. Our customer has agreed to this and is also informed that it will take about 3 business days (not including Tuesday's since we are closed) for the pieces to get back to their house. I have also committed to check the pieces myself and make sure they are working and in excellent condition. All this has already been addressed with the customer and they had agreed to this terms.I hope this information demonstrate the good will of Mega Furniture on helping the customer.If you have any questions or concerns, please feel free to contact me.Thanks,Julie P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mega furniture is claiming they have resolved the complaint. Not true. They claimed they'd pay me and fix my couch. I took a day off work when the techs were scheduled, and they never showed. I also didn't get my money from it either. Please call me back [redacted])

[redacted].]
Revdex.com:
After repeated attempts to get Mega Furniture to even return my calls with no result, I turned to Revdex.com. Very shortly afterwards, Mega Furniture responded and made the repairs they had promised to make within the one year period of time. It is so unfortunate that consumers have to resort to filing complaints with Revdex.com in order to get promises fulfilled. It would have been so much better if they had just done their job. Now there is a bitter taste left in my mouth for Mega Furniture and I will never take my business to them again.Thank you Revdex.com,[redacted]

To whom it may concern and the Revdex.com, Mega Furniture cannot apologize enough for the lack of communication that we have had with this customer. This customer has been informed of the miscommunication regarding the three barstools that were in stock, but "not for him". This was...

due to those barstools being repaired because they came from the manufacturer damaged. Mega Furniture is very apologetic for not explaining this to our customer sooner. I have been in contact with this customer on a semi-daily basis and am currently working with him to replace the table top in his home, or repair his current one for an additional discount on the price he has paid. We look forward to following his lead on the options available, and taking care of this issue. Please feel free to contact me if you have any questions or concerns, Mega Furniture Management

To whom it may concern: In regards to your Revdex.com complain notification, we have contacted the customer regarding the damage on his bed's footboard, we will be exchanging the piece in 7 to 10 days, we have extended our sincere apologies to the customer and informed him about the action course to...

what he has agreed.Please feel free to contact me for further information or concerns.Sincerely, Kaycee Y[redacted]Customer Service managerMega Furniture[redacted]Phx, AZ 85009###-###-#### ext [redacted]

To Whom so ever it may concern.The customer did call the store yesterday and asked the Receptionist that they want to cancel the order, Receptionist asked when did you purchase and customer said she purchased Thursday, but Actually customer Purchased on Saturday as the customer...

was not sure or the Receptionist might misunderstood the Customer.Yes we do stick with no Cancellations after 72 Hours are its in the process of the ordering and there is a chance of the items might be shipping from the vendor. Since this was purchased on Saturday and Can be cancelled by the Customer.When the Customer came this morning to the store 7-18, We have given the Customer 100% Refund on their purchase and the transaction has been voided.Thanks, Please feel free to contact us if the customer has any other questions and we will be looking forward to come and buy with us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It is clear that Mega Furniture does not value their long term customers nor will they try to compensate for the months of stress this has cause my family. I will no longer use this company nor will I recommend the company to anyone. Since Mega Furniture fails to take any responsibility no action is required. I no longer want to pursue this complaint as it is a waste of my time. 
Regards,
[redacted]

Dear Customer/Revdex.com, We apologize about the delay of the parts that we shipped by the Manufacturer. We have no control on them about shipping the parts, we have rushed them to ship it asap but they were out of them and they were waiting from overseas, We finally show that the Dresser Handle has been...

shipped and received by the Customer. Sorry for the any inconvenience.   Delivered On: Thursday,  09/07/2017 at 8:03 P.M. Proof of Delivery LOCATION DATE LOCAL TIME ACTIVITY SAN ANTONIO, TX, US 09/07/2017 8:03 P.M. Delivered 09/07/2017 10:03 A.M. Out For Delivery Today 09/07/2017 7:49 A.M. Destination Scan 09/07/2017 5:21 A.M. Destination Scan 09/07/2017 1:11 A.M. Arrival Scan Houston, TX, United States 09/06/2017 8:44 P.M. Departure Scan 09/06/2017 6:00 P.M. Due to the impact of the hurricane, deliveries are delayed at this time. Houston, TX, United States 09/05/2017 10:00 P.M. Due to the impact of the hurricane, deliveries are delayed at this time. Houston, TX, United States 09/04/2017 10:36 P.M. Arrival Scan Fort Worth, TX, United States 09/04/2017 6:31 P.M. Departure Scan Fort Worth, TX, United States 09/02/2017 7:26 A.M. Arrival Scan Mesquite, TX, United States 09/02/2017 6:33 A.M. Departure Scan 09/02/2017 2:05 A.M. Arrival Scan Kansas City, KS, United States 09/01/2017 2:57 P.M. Departure Scan 09/01/2017 12:31 P.M. Arrival Scan Eagan, MN, United States 09/01/2017 4:59 A.M. Departure Scan 09/01/2017 12:16 A.M. Arrival Scan La Crosse, WI, United States 08/31/2017 9:50 P.M. Departure Scan 08/31/2017 6:35 P.M. Origin Scan United States 08/31/2017 3:24 P.M. (ET) Order Processed: Ready for UPS

To Whom it may concern, and the Revdex.com, Mega Furniture sincerely apologizes for the delay in parts from the factory of production. Please be assured that these parts were ordered upon receipt of the authorization from [redacted] Protection Plan. Mega Furniture is only reimbursed...

upon customer's receipt of parts, nor do we wish our customers to think we would collect insurance money without caring deeply for our customers foremost! Mega Furniture apologizes for the delay from the factory, and we make every effort to pre-inform customer that we have no control over delays caused by the manufacturer, as stated in our customer's contract signed at the time of purchase. We made multiple phone calls this morning regarding this part order, but still do not have a tracking number. In an act of good faith, Mega Furniture is willing to pull these parts off a brand new whole item we have in stock (ruining our stock item) and make these available to our customer. We hope this shows good faith to help our customer get serviced by [redacted] as fast as possible. We apologize this has been such a long wait for these parts to arrive via shipping container from overseas. Please feel free to contact me if you have any questions or concerns.Best Regards,Mega Furniture Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To whom it may concern,I get confusing of the refund now. They said that they gave the refund of the protection plan. When I was talked to the Customer service and they said that it was non-refundable. They totally lied to everyone now. My original sales is $1124.30The break down issofa         $838.00Deliver      $100.00Protectio    $100.00sales Tax    $86.30if I get the sofa $838.00 +  protection plan $100.00 - pick up charge $100.00 = $838.00 of 60%=502.80+ 8.3% of sales tax=$544.53. It supposed to have the $544.53 refund. Why I just got $474.84 refund? Is that the sales tax are non-refundable also? Why they just pay back 60% of the protection plan for the customer whoever never used their service? I reason I am returning those item that it doesn't as the same as the quality in the show room and I have to pay for $649.46? Totally it is not my fault. the reason I was asked for the refund instead of dis billed the company because I want to be fair to the delivered person that I was received the service from them. Why I was faired to them but they don't do fair to the customer?[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have the audio recording of  3rd party mattress inspector from precise mattress inspectors (at time of 2nd visit) state that the mattress is definitely softer at area of "normal" depression. Again, these inspections are solely based on a physical picture of indentation without a physical body on the mattress. How can you accurately inspect the insides of a mattress for other possible issues? How does a brand new mattress have a 1.25" depression after only 6 months from date of manufacture? This means that  after 6 moths of use the mattress is already only .25" from the manufacturers defective warranty guidelines, and this is suffice enough for the retail store to uphold their customer service? We still have a $1200 mattress that we cannot sleep comfortably on and are not happy with the product or customer service from Mega Furniture. We still would like to have the Simmons Representative to get involved in this matter and further investigate the mattress or give a full refund of the purchase price. 
Regards,
[redacted]