Megabus.com

Complaint: ***
I am rejecting this response because:
I find it very interesting that I’m told I was in the wrong location considering you don’t know where I was, I was there, on the street, with others, the bus left earlyAnd further find it interesting that my reservation that was set for next day as predicated by and dependent upon the days previous reservation cannot be refunded as I detrimentally relied on the on time service that didn’t existJust like the customer Service representatives presumed I was in wrong place when they weren’t even there or asked where I was to begin with, this is comical that for a requested $justifiable refund you will lose business and reputationIt’s just bad business practices
Regards,
*** ***

I do apologize about the delay you encounteredAs compensation we would like to offer you a 50% redemption code for you to use on a future trip with usYou will be receiving a separate email containing the codesUnfortunately we are unable to honor your request of a refund per our internal compensation policy

Great buying experience

This is top notch company with great prices on their products and excellent service in delivering what they sellI can see them having repeat customers because people are looking for a bargain and not being ripped off by over pricingMy only regret I have is I wish I would have bought more when I purchased from them

Complaint: ***
I am rejecting this response because: because of the bus delay I have wait long at night with girls and have a take a hotel and carHow could you just compensate for all what the Megabus have doneThis is not fairWithout intimating prior how could they cancel the bus and we waited for long hours at nightThis should be taken seriously
Regards,
*** *** ***

I'm so sorry to hear thatWe would like to investigate this concern on your behalfPlease provide us with the reservation number or order number so we can further assist you

Complaint: ***
I am rejecting this response because:
The matter has not yet been resolved by msO
Regards,
*** ***

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that
your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesI can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you againPlease allow at least 7-business days for an agent from the escalation department to contact you

Complaint: ***
I am rejecting this response because: This is ridiculous what occurred I will never recommend this business to anyone I am contacting my local news stations and taking this to social media (*** *** ***)if compensation does not occur
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Unless they went to an address different than the one specified on the email, I can promise that those two buses were in fact, not at the bus stopI literally have a picture taken of my girlfriend at exactly 10:01am of us at the correct location as referred to in the email, with no bus there! I am more than willing to show this evidence if askedMy girlfriend and I were at the correct location from 8:15am-11am, where the bus usually comes every time, and neither of the two buses ever cameAnd when I called Megabus at 915am for status of the 830am bus, they told me that with the information I gave them (my name and reservation #) they had no bus on record leaving for *** from ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I am looking forward to seeing your resolution because I have not seen a proper one yet!
Regards,
*** ***

Megabus.com reservations are non refundable per our terms and conditionsAs compensation we are offering passengers a redemptionUnfortunately we are unable to honor your request of a refund

Please be advised we were in contact of the dispatcher who monitored your journeyWe are able to confirm that your bus departed on time and from the appropriate locationNo compensation can be given at this time

Please be advised prior to entering any credit card information our website informs you that any remaining credit not used within the same transaction will be forfeitedAlso the amount you are given to trade in is only the amount you paid for the reservation excluding the booking feeTherefore you
must pay for the fees out of pocketThe money can only be used for the cost of the reservation alone prior to adding the booking and trade in fees

Still waiting on the bus you said that was minutes away...the same bus that was two hours late in DCThe same bus that broke down in NC at 1am...the same bus that you all said were sending an empty bus from Fayetteville in minutes that has turned into HOURS!
Oh and the minutes you said to wait the most recent time? Was an Hour ago
Soooo, yeahLets have a run down
Late to get us...?
Broke down...?
Had to wait outside of a hotel for and a half hours before customer service even opened...?
Lied to multiple times when we did get through...some reps guaranteed we'd be picked up in 60-minutes...others said 3-hours...both being way off...?
Telling us to get our bags together because y'all are mins (then minutes...then 15mins) away...?
Telling the news reporters that y'all were minutes away...?
Still lying and being wrong...?
Still waiting as I type this...?
Waiting to see the story on your negligence on the news from ABC ...?
Now the only thing needed now is a refund...?
I had high hopes for y'all when y'all came to the Carolinas
WelpSo much for thatHuh?

We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you As an apology we would like to offer you a 25% redemption code that can be used towards future booking. You will be
receiving a follow up email which will include information regarding your redemption code. Redemption codes can be applied to your order using the option on the megabus.com website located in the basket section. Please be advised that you can use multiple codes to pay for your orderOnce applied any remaining balance on your order must be paid with another methodRedemption codes are valid for one year from the date of issue.Please note: Each redemption code is only valid for a single transaction and any unused value will be forfeited. The amount you receive in redemption codes can be used towards our booking fee. Unfortunately per our internal compensation policy no refunds are being given for this concern

Complaint: ***
I am rejecting this response because:My mother in-law property was damagedThe
driver of the bus throw her bag's onto infested watersA apology is not sufficient, due to her luggage being destroyedI would like a refund applied to the account, so my mother would be able to replace damage items
Regards,
*** ***

I received my copper rounds today in a heavily damaged box and then the smaller box inside containing the rounds was also damaged and they were exposed and about to fall outThis is the first and last time I will be buying here Was going to buy some silver and possibly gold But Not nowVery disappointed !

Please be advised over passengers boarded our services on this dayPlease verify where you were waiting for our bus