MEI Auto Finance, Inc.

The items referenced in her complaint are not covered under warranty that is referenced in the Buyers Guide signed at the time of purchase of the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
my vehicle had been in the shop since the 25th of August, they called me on September and told me they fixed my dodge journeynot true its doing the same thing it was doing on August the 25, the power steering is bad it is leaking fluid, I have to put bottles of power steering fluid in the cari almost was hit from behind because it would not turn They lied and said they fixed it because they were contacted by Revdex.com so I'm writing again because my matter has not been solved thank you a very *** off cutsomerTranslateRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11396279, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Date: 12/7/ Re: Case Number *** Consumer Name: *** *** To Whom It May Concern: Ms*** *** purchased a vehicle from one of our locations in February Ms*** has been
a valued customer throughout the years; we apologize for the difficult time that she is currently going through and empathize Our goal at MEI is to stay in communication with our customers to ensure their account stays in good standingWe regret that the follcalls from *** have felt like harassment. We assure Ms*** that her concerns have been addressed and action has been taken. *** is no longer her account managerMs *** will not need to discuss her account with any longerShould Ms*** has any other concerns she can reach me *** *** at ###-###-#### and I will be happy to discuss any further concerns and or questions she may haveFor her convince she can also access her account information, make payments, view /print receipts and payoffs via our online website *** Ms*** will need her loan number which appears on the right hand corner of her receipt. Please feel free to contact us with any additional questions Sincerely, *** *** Department Manager MEI Auto Finance, Inc

We are proud to be one of the largest Independent Automobile Dealers in the Metroplex, selling approximately vehicles a monthThe majority of our customers are referred to us by other happy customers.We give all of our customers the opportunity to check out the vehicle they are purchasing
thoroughly and to take it to their mechanicAlso all of our customers sign a delivery and acceptance form that clearly indicates that they fully inspected the vehicle being purchased and are happy with it.Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenance, with some of our customers very unrealistic with their expectations and demands as this particular customer.Additionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations.Ms*** *** has been an MEI customer since 5/27/Her payments are scheduled semi monthly; due on the 7th and 22nd of every monthMs*** has called in every time to schedule her regular payment to be debited from her checking accountWe have no record of Ms*** calling in to dispute a payment and or request a credit on her accountAn attempt was made to contact Ms*** on 10/12/2016, Ms*** then advised me that her last payment made on 10/7/was debited for $which was $over her payment amountWe also addressed her concerns regarding the conversation she had with a representative on Saturday 10/8/Ms*** account has been documented that we will not call her until after the account has becomes days past dueThe extra $that was debited from her account has been applied towards her next payment due on 10/22/Ms, *** was advised that she is a valuable customer and we appreciate her businessWe look forward to continuing our business relationship with her.We apologize for any frustration Ms*** may have encountered when attempting to contact someone in managementMs*** can reach our Department Manager *** *** at ###-###-#### and she will be able to answer any of her questions and or concernsFor her convince she can access her account information, make payments, view /print receipts and payoffs via our online website www.myfexaccount.com Ms*** will need her loan number which appears on the right hand corner of her receiptIf you have any additional questions, do not hesitate to contact me.Sincerely,MEI Auto Finance, Inc*** *** *** ***
*** *** ***Office: ###-###-#### Fax: ###-###-####AUTOMAX

I am rejecting this response because:I paid car payments in mid JuneThose payments are not reflectedI also gave the representative receipts for my car repairsNone of which have been credited to my accountMy account needs to reflect payments and credit for repairsThe representative told me to make a payment before I can be creditedI should be credited regardless. Regards,*** ***

We apologize that Mrs*** is unsatisfied with our response; MEI has followed the DMV rules and regulations regarding title transfer on a repossessed vehicleThe title transfer paper work was effective dated the day the vehicle was resold on May 17, We are attaching a copy of the title registration reflecting the date of transfer MEI apologizes for any inconvenience this situation may have caused during the time the title was being transferred See attached DMV documents Regards, *** *** Department Manager ###-###-####

Please enter your reason(s) for rejecting the business response belowI wish to have nothing to do with you or your company and there was only one time I was able to speak to your service department and as I have stated before I told the the vehicle was unsafe to drive and it needed to be picked up also the recovery agent verified upon picking the vehicle up it was unsafe so therefore it was impossible to bring the vehicle to your service department also when we came to your dealership the salesman did not allow us to test drive the vehicle so the statement before about us being able to test drive it before buying was on your sales department so I will have this stricken from my report like any other lemon I have been sold over the years and also it is impossible for it to have had over a thousand miles added I reset the trip meter when we purchased the vehicle so that is another statement

Above the internal lubricated systems it says engineAt the very top of the listPlease look carefully.
Regards,
*** ***
Read More Customer Complaints:
>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Good afternoon Ms***, my name is *** *** and I'm the Director of Finance with MEI Auto Finance. I just read your compliant with our Company and I'm sorry that you have had this unfortulate experience. Clearing, the only way we stay in business is to work with our customers when
they have problems and from my review of your complaint, you definitely had some mechancial issues with this vehicle. I would like to ask a few questions: Is the vehicle runing at all? What is the vehicle doing or "not doing"? Where is it located ? I would like to assist you if possible.Please reply back to this email or to my company email: *** I look forward to hearing from you, *** ***, *** ** ***MEI Auto Finance

Complaint: ***
I am rejecting this response because: My resolution at this time is for MEI TO REMOVE THE NEGATIVE ON MY CREDIT REPORTThey never sent me any paperwork of any status on the car or negative balance owed after selling
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Until unit is stable I would like this complaint to remain openAs of right now the repair rate is only lasting two weeks on this vehicleIt’s only been a week I will revaluate this complaint when I’m completely satisfied
Regards,
*** ***

Although we understand temporary hardships arise, we must
stress the importance of maintaining open communications regarding arrangements
and your intentions in reference to your auto loan. Mr***, on several occasions we have
attempted to reach out to you with
programs and assistance available, however
our efforts to reach you to resolve this matter, had remained unresolved. If we are unable to make contact with you so
your intentions are known, we are forced to ensure all collection efforts are
exhausted to reach you, which includes getting a message to you by the way of
the personal references whom you listed at the time of purchase
Additionally, the Motor Vehicle Retail Installment
Contract you signed at the time of purchase, states there is no grace period
Payments are due on or before the due dateThe contract does note late fees are
assessed at fifteen (15) days which is 5% of your past due amount We encourage you to refer to the Retail Motor
Vehicle Installment Contract that discusses” HOW LATE OR EARLY PAYMENTS WILL CHANGE WHAT I MUST PAY” and how
this will affect the amount you will pay for finance charges (see page 3)
At this time, we are unable to remove the recent negative
reports to the credit bureau (days), as we must report accurately and
honestly each monthOur records indicate the credit bureau reporting regarding
your account is correct, however, should you feel there is a discrepancy, you
may contact the bureau directly to file a dispute
Mr***, we would like to encourage you to reach out
to your account manager ahead of time, should you foresee a circumstance arise
that will prevent your payment from being received on your scheduled due date
We can be reached at (817)342-0222, Monday through Friday 8am-8pm and Saturdays
8am-5pm. Again, we must reiterate the
importance of maintaining contact regarding your account.
Sincerely,
MEI Auto Finance, Inc

Complaint: ***
I am rejecting this response because:The dates mentioned are incorrect but the vehicle was returned in FebruaryAs for title transfer I received notices from department of treansportations to insure the carThe information giving does not provide any resolution.
Regards,
*** ***

Mr*** *** purchased a vehicle from one of our locations in April 2017. On April 25, Mr*** contacted our service department regarding mechanical issues he was having and an appointment was set for him to
bring the vehicle in on May 2, In which Mr*** did not keep the appointment. On July 7, Mr*** contacted our service department and advised the vehicle was over heating and that he was going to repair the vehicle himself, the service department offered to have him bring in the vehicle and Mr*** declined. On July 11, Mr*** called our service department and advised that the car had been over heating and it was no longer startingAt that time the service department advised him assistance to tow the vehicle in and the customer advised that he had things to do and he would call us back A tow request was submitted on July 11, the water coolant was repaired and the vehicle was returned. On August the vehicle was towed back in for overheating again; they repaired a wiring temp sensorAll of these repairs were completed free of chargeMr*** picked up his vehicle on August 15, and advised MEI that he was happy with how the situation had been handled and agreed to close this case Our goal is to sell quality used vehicles by performing a very detailed inspection and reconditioning process for each vehicle soldUnfortunately these are still used vehicles requiring regular maintenanceAdditionally Mei Auto Finance, Incis a company that finances many of our customer’s loans and is fully compliant with all Federal and State lending regulations Should Ms*** haves any other concerns or questions regarding the service and or credit requested she can reach me directly at ###-###-#### *** ***, and I will be happy to discuss any further concerns and or questions she may haveFor her convince she can also email the copy of the receipts to *** Please feel free to contact us with any additional questions Sincerely, *** *** Department Manager MEI Auto Finance, Inc

We work with each customer for a successfull resolution to thier account. On *** ***'s account, the following activity has been noted:Based upon the customer's broken promises and non payments, this account has been Out for Recovery on three different occasions and finally recovered on
4/10/2018. owever, sometimes, this is the only alternative we have on broken promises and lack of communication on an account.The account had payments extended (to assist the customer on contracted due payments). The absolute last activity we want to do at MEI Auto Finance, is repossess a vehicle. This account was redeemed on 4-11-and is current with the next payment due on 4/20/2018. H

Second ComplaintAs documented with Case Number ***I thought the issue would be resolved and stated with the service departmentThe car is still overheatingFiling another complaint cause this car has been overheating consistently every other week this vehicle has to be towed back to serviceMEI Local Service department even went ahead and outsourced my vehicle to another service provider and still having the same issueThis has resulted in lost wages and lost of employment due to the fact I have not had reliable transportation to get workI would like the vehicle to be exchanged and a word with the management of this companyI keep on getting the runaround and no resolution on this ongoing caseI am a returning customer in good faith looking to have a reliable vehicle from this company

To whom it may concern: Mr*** it is unfortunate that you did not
find our initial response satisfactoryOn 7/31/2015, when you spoke with
Management, we offered once again to have the unit diagnosed by the service
department and you declinedAt that time you were advised of the ramifications
of the voluntary surrender, which included: reporting the repossession to your
credit bureau, the deficiency balance, and a 1099-Cancellation of Debt form
required by the IRS that you will receive in Jan regarding the remaining
balance owed. We invite
you to visit our office and meet with a member of the management team with any
additional questions or concerns regarding your account Sincerely, Mei
Auto Finance

Complaint: ***
I am rejecting this response because:I paid car payments in mid JuneThose payments are not reflectedI also gave the representative receipts for my car repairsNone of which have been credited to my accountMy account needs to reflect payments and credit for repairsThe representative told me to make a payment before I can be creditedI should be credited regardless.
Regards,
*** ***

We, at MEI Auto Finance, Incpride ourselves on
providing quality customer service and work to ensure a good relationship with
our customers. Ms***’s concerns
have been reviewed and addressedWe are happy to report that each of Ms
***’s concerns has been
resolved If
we can be of any additional assistance, please feel free to reach us directly
at ###-###-####
Sincerely,
MEI Auto Finance, Inc