Meineke

On October 29th we did install lower control arms on the customer's carAn alignment is not required after you install control arms as they have no affect on the alignmentThere are no adjustments on control armsAccording to the paperwork from ETD the tires were replaced on 1/14/
We do understand ** *** concern but as I pointed put to her the shop that her daughter went to is literally across the street from oursSince she had our paperwork with her, I asked ** *** why her daughter didn't just call us so that we could have sent one of techs over to inspect her vehicle and return it to our shop if necessary** *** had no answerAs far as the tires are concerned, it sounds as if ** *** daughter possibly hit something in the road as it is unlikely that tires go flat at exactly the same time as *** *** claims they didIf there are any further questions, please feel free to contact us at *** *** ***

*** *** had her catalytic converter repaired at this Meineke location while it was owned by previous ownership We purchased the equipment from that person as an asset sale on Aug 27th and she had her work done on June 30th
*** *** is omitting many
important events that transpired in our dealings First of all when *** first spoke to her he told her that Catalytic Converters are USUALLY covered by year warranties, not that they definitely are As a matter of fact, most parts suppliers require documentation that the root cause of the catalytic converter failure has been repaired as well due to the fact that rarely does a catalytic converter fail it is more often than not damaged by an engine that is not running properly due to an additional part being bad *** *** has claimed that by law a catalytic converter must be warrantied for five years, that is true, according the the EPA a catalytic converter must be warrantied for five years on the casing and end pipes
"New aftermarket converters must have a 5-year or 50,000-mile warranty on the converter shell and end pipes, and they must meet EPA emission standards for 25,miles if the vehicle is maintained properlyUsed converters don't have to have a warranty, but must meet the emission standardsAll aftermarket converters must be labeled."
Notice is says if the vehicle is maintained properly, there is no documentation in our records nor have we been provided documentation showing that the root cause of the catalytic converter failure has been repaired Nor is there any damage to the outer casing or end pipes on her catalytic converter.
When the vehicle came in we did some research on the issue and found a Technical Service Bulletin from *** that stated the vehicles computer needed to be re-flashed with a new program if this code was set by the computer We notified her of this TSB and told her that we would have to get someone out to do this job The programs to do these types of jobs are extremely expensive and it is not common for an independent repair facility to have the software to do this so they are usually performed by an outside source that comes in to perform the re-flash *** *** stated at that time that she worked for a *** and would have that service performed by her dealership
After that service was performed the check engine light was illuminatedWhen she brought the vehicle back to us we had our senior technician, a man who has been repairing cars for forty years, run a full diagnosis on the vehicle It was determined that the air/fuel ratio meter could be the root cause of these issues A POcode does not necessarily mean that the catalytic converter is bad, there are many things that cause a POcode to be set but some shops that are not capable of doing full diagnostics will just replace the catalytic converter and not find out what else could possibly be causing the code or what caused the catalytic converter to go bad in the first place (like the previous owner of the facility) We replaced the air/fuel ratio meter (not the COsensor as she calls it) and performed a full diagnostic scan on the car at no cost to *** *** At that time the computer was reset and she was told that she must drive the vehicle to allow the car to go through a drive cycle for the computer to perform the test necessary to ensure the vehicle is running properly When *** *** brought the car back to our repair facility on Aug 2nd the car had not completed a full drive cycle yet and therefore we could not just replace the catalytic converter because she wanted it done, there was no evidence that the catalytic converter was bad at that time *** notified ** *** of this and he was OK with this
When *** *** got to our facility to pick up the car she demanded to speak with *** despite the fact that he was busy with other vehicles When *** and *** entered the office she immediately started yelling at *** and being very rude and belligerent toward him *** was nothing but professional and respectful when trying to speak with her At one point he tried to answer a question she had asked and she snapped at him that she was speaking and she was going to finish *** let her finish and then when he attempted to speak she would yell or interrupt him, not giving him the courtesy that she demanded After attempting to speak with her for several minutes and her yelling and swearing at him he did finally tell her that we were done with her and looked for her keys to hand them to her but she already had them At that point she started loudly yelling how she was going to make sure our AAA rating at Revdex.com was ruined and go on *** and called Meineke corporate and make sure everyone knows the type of people who run this facility, basically threatening to ruin the reputation of our shop event though we went out of our way to attempt to resolve this issue All of that incident is on video and audio recording and was done with other customers watching in the waiting room
To sum up our position, much of what *** *** wrote in her complaint was a distorted version of the truth She was never told that the part was warrantied and omitted many events that transpired during out interaction She was belligerent and rude while in our facility and we do have the right to refuse service to a customer who is acting like she was, we didn't just hand her the keys and tell her "too bad" We went above and beyond what many repair facilities would have done to attempt to work out a resolution to this problem A catalytic converted does not just go bad, something had to cause it to failHad *** *** gotten the root cause of the failure repaired at the time of her catalytic converter replacement there may not be the issues that are happening today As of this time, the vehicle is running well and there is no check engine light illuminated (she stated as much herself) so her assertion that the vehicle has not been repaired is incorrect and if the light does come back and the catalytic converter is truly bad, it is out of the warranty period and conditions that must be met to get the warranty have not been performed We do not feel as if this should be a valid complaint against our shop and should be dismissed
Thank You

I brought my car in for an oil change which I was told would take an hourI walked next door to *** while I waitedWhen I returned an hour later my oil change was done but the hood on my car was not closed properlyIt looked like the hood was damaged and they never even mentioned it to meI brought it to their attention and they took the car back in to fix itThey brought my car back minutes later and said it was fixedWhen I got home I noticed my hood was looseInstead of repairing the hood, they instead detached it from the frameThe hood is basically just sitting on my car being held by one hingeThey also bent frame of the car near the broken hood hinge

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The Meineke's in my location all have a bad reputation for their service and repairsI did my research following this issue and wish I did ahead of time as I would not have had the location in Aston replace my timing belt It's a big job that they are not able to do as I unfortunately found out hearing the bolt fall off my car on that Friday evening Their warranty is meaningless since I had to have specific parts ordered in order to repair my carIf I had them "fix" anything they would not have used the proper parts, like they didn't the first time, which would have resulted in more issues and more money out of my pocket for repairs The meineke in Aston should have mentioned this or at least said something related to this before they performed the serviceThey simply didn't care enough to do a correct job or be truthful with meIf they stated the job needs specific parts, I would have brought it to *** instead and avoided all of this! I did not want to risk them ruining my car further with them trying to "fix" the issueThe man I spoke with, Dan, claims he was "confused" which is nonsense They screwed up and won't admit fault That bolt is directly related to a timing belt repairI had it fixed by a certified *** dealership, in which they have no reason to create a story in an effort to blame the shop in Aston, PA This is a serious issue that should not be taken lightly or brushed under the rugIt could have resulted in a serious accident.
Regards,
*** ***

February 26, Id*** *** ** *** Dear Ms***, Mr. *** never purchased a
maintenance service package from the aforesaid MeinekeMr*** himself is committing fraud by saying his vehicle was never serviced How is it possible that a Honda vehicle can function with its original filter and oil? That would be years without service I would be grateful to have the address and phone number of the Meineke establishment that Mr*** took his vehicle to be serviced at so that I may speak to the manager to confirm Mr***'s accusations Mr*** has made numerous claims against other business establishments. I feel he is a fraud, and wants something for nothing. He is a habitual complainer If you have any further questions regarding this matter, please do hesitate to call *** at *** Thank you, ***

Complaint: ***
I am rejecting this response because:Several points of note:1. I apologize for getting the name wrong; I thought I had been discussing the issue with the shop manager and I did not realize that I was talking to the owner.2. The fan did not fail after "miles of
driving." The total trip did cover miles, of which occurred before the fan failed. The other miles were driven after the fan replacement. Secondly, the mileage is a secondary consideration, since most of the mileage was on the interstate when airflow over the radiator was sufficient for cooling without activating the fan. The fan is thermostatically activated and runs only when additional airflow over the radiator is needed at low vehicle speeds. The time before full fan failure was only hours of run time, not days or weeks, and not in miles.3. I appreciate Dave's extension of my analogy. In his example of the plumber removing and reinstalling a fifteen-year-old faucet and then having the faucet fail the next day, the plumber would have a very difficult time showing that his manipulation of the 15-year-old faucet during the removal and reinstallation caused no damage, even if the faucet worked immediately after the service and failed the following day.4. I am happy to see that Dave did acknowledge that the problem occurred the day after the radiator service, and acknowledge that I did return the vehicle to his shop as soon as I noticed it. 5. Dave states he told me that the fan contacting the shroud "might not be a problem." His reassurance was significantly stronger than that. I note in his reply that he does not deny telling me that the fan should "wear a groove" into the shroud, causing the noise to go away, and he does not deny that (a) he knew we were planning a cross-country trip, and (b) did not use his professional judgement to recommend against the trip. Had he done so, we might have opted to either take another vehicle or to have the fan replaced (though we would have argued at that time about who should bear the cost). Though I know which end of a screwdriver to hold and worked on my own cars extensively years ago, I do not consider myself an expert mechanic and rely on the professional judgement of service providers. Had I been advised that there was a high probability of system failure, we would have done something differently to avoid being stranded almost exactly halfway between home and our destination.6. Dave's final point about the cost of the repair does not match my memory. He states I paid "$for a $repair." As stated in my original complaint, the repair was actually $769, which included additional work beyond just the fan and shroud (including a new thermostat, temperature sensor, and fan activation switch). Additionally, our memories disagree -- as best as I recall, Dave's original oral estimate (not a formal written one) was in excess of $600, not $385.At this point, it is becoming obvious that we will not be able to reach an agreement, and I am honestly sorry that is the case. Dave and his staff have provided great service to me and my family for many years. We have been very happy with the service and advice they've provided, and have recommended the shop to friends many times. I certainly do not consider a single mistake to be unforgivable, and it was my strong desire to remain a customer of Meineke in the future. It's unfortunate that Dave would rather lose a loyal customer (a family of four with five vehicles) who has provided his business with multiple thousands of dollars of revenue and over a dozen recommendations over the years, instead of simply admitting to even the slightest possibility that some small imperfection in his mechanic's performance could have possibility contributed to the failure of a major component hours after that component was extensively manipulated. The attitude of total denial because "we're perfect and it's impossible for us to ever make a mistake" does not inspire confidence in the future. All I can do is "vote with my feet," though I truly regret the need to change service providers from a business I had come to know, like, trust, and recommend
Regards,
*** ***

On October 29th we did install lower control arms on the customer's carAn alignment is not required after you install control arms as they have no affect on the alignmentThere are no adjustments on control armsAccording to the paperwork from ETD the tires were replaced on 1/14/
We do understand ** *** concern but as I pointed put to her the shop that her daughter went to is literally across the street from oursSince she had our paperwork with her, I asked ** *** why her daughter didn't just call us so that we could have sent one of techs over to inspect her vehicle and return it to our shop if necessary** *** had no answerAs far as the tires are concerned, it sounds as if ** *** daughter possibly hit something in the road as it is unlikely that tires go flat at exactly the same time as *** *** claims they didIf there are any further questions, please feel free to contact us at *** *** ***

Complaint: ***
I am rejecting this response because:
My daughter DID NOT hit anything with tiresAs I told the Manager thatShe pulled into the EDT because she thought she needed Air in the tires The last thing she was thinking was to contact MeinekeHer concern was to get to be with the family due to the death of her GrandmotherI was also told by the owner that when lower control arms were done A Alignment was doneIt is part of the service that is not charged forI have talked to the owner and we came to a compromise of the extra work that was done to the front end of my carI was expecting more of a payment from them but After weeks I just want this over withSo I settled with the owner
Regards,
*** ***

Starks said in need my transmission was no good and need to be fixSo my father paid for them to put a new transmission in my Ford Explorer in the beginning of February He paid extra for a year warranty on the transmissionI was in *** with my girls and the transmission went completely outI have had it at a shop in *** from a month nowStarks has lied about where they bought the transmission from and the Manager *** will not
return my phone calls so I get my car fixed and get back homeI am struck in *** with no transportation with my two daughters
Product_Or_Service: TRANSMISSION
Order_Number: ***
Account_Number: ***

On June 2, 2018, Mrs*** came in to have Meineke look at her A/C system, stating it was not blowing coldOn that day, I, *** ***- General Manager, was not in the officeMy service writer, ***, was the one who initially helped Mrs***Ahead is the information that I have obtained
from Ms***, in regards to Mrs***'s visit that day*** stated that Mrs*** came in and mentioned that she had a coupon from Meineke, referencing a "Free A/C Check"My service writer informed her that the coupon for the free a/c check only entailed the technician looking at the a/c controls to see if the air was blowing out of the vents, which our technician found to be working properly, the air was just not coldMrs*** was then told by our service writer, that for a complete a/c check, it was $79.99, but as a courtesy, we would have our technician go ahead and look further into why her a/c was not blowing coldAfter diagnosing her a/c, our technician confirmed that it needed a new compressor and drier, as well as an evacuate/recharge of the a/c systemMy service writer then prepared an estimate for Mrs***, of all the things that her car would require to have a/c back up ando think about it and figure out if she was going to be able to borrow money to have the repairs made.? he one who initially helped Mrs***Ahead is the information that I have obtained from Ms***, in regards to Mrs***'s visit that day*** stated that Mrs*** came in and mentioned that she had a coupon from Meineke, referencing a "Free A/C Check"My service writer informed her that the coupon for the free a/c check only entailed the technician looking at the a/c controls to see if the air was blowing out of the vents, which our technician found to be working properly, the air was just not coldMrs*** was then told by our service writer, that for a complete a/c check, it was $79.99, but as a courtesy, we would have our technician go ahead and look further into why her a/c was not blowing coldAfter diagnosing her a/c, our technician confirmed that it needed a new compressor, condenser, and orifice tube, and then a evac/recharge of the a/c systemMy service writer then prepared an estimate for Mrs***, of all the things that her car would require to have a/c back up and blowing coldMrs*** then said that she would have to think about it and figure out if she was going to be able to borrow money to have the repairs made.? ? Fast forward to June 5, On this day, I *** ***- General Manager, was workingMrs*** came back into Meineke to move forward with the repairs on her a/c systemI then went over herepair order with her, to confirm the repairs needed, as well as the costsMrs*** agreed to have the work done, so my technician proceeded with repairsThe car was in our possession for two days, while proper repairs were being done to ensure that a/c was blowing cold againWe kept her car one more day to finish the job, but to compensate for the inconvenience, we provided her with a rental car from AvisMrs***? came back on Saturday (6/9/2018), stating her a/c was not blowing air out of the ventsI, *** ***, was not working that day as wellMy service writer, ***, called me from the shopI was told that her a/c was not blowing at all, so I told *** to have the technician check it out againIn the meantime, I received a very unpleasant voicemail from Mrs ***I tried to call her back about numerous times that day, with no answerI then attempted to call her back the following Sunday, twice, with no answer, as well as Monday-TuesdayMrs*** came into Meineke on Thursday (6/14/2018), and I personally checked all of the vehicles fuses, which all tested goodAfter further investigating, I was able to determine that the vehicle's blower motor was actually faulty, resulting in her air not blowingI was able to tap? on the blower motor, and it came onI showed her this was the problem, and she stated everyone has a "STORY"I apologized to Mrs***, and I was able to call the Mercedes's dealership to get a price on a blower motor for herMrs*** began cursing at me, and I felt as though I was being attackedI kept my composure and explained to her that the blower motor was not part of repairs that we made to her vehicle, so it was nothing that my technician tampered withI asked if she would like us to replace the vehicle's blower motor, to which she became upset and angry, stating that "her money is hard to come by"I apologized again for her frustrations, but reiterated that we did not cause the blower motor to go outShe then got in her car and left To fix her a/c issue, she needs to replace the blower motorMeineke will not replace it because it was working when she left, and there is no refund eitherThank you for your timeFor more information or any other questions, please contact me at (228) ***, or email ***.? Thank You,? *** ***- General Manager

February 26, 1016 Id. [redacted]   Dear Ms. [redacted],                          Mr.  [redacted] never purchased a maintenance service package from the aforesaid Meineke....

Mr. [redacted] himself is committing fraud by saying his vehicle was never serviced . How is it possible that a 1996 Honda vehicle can function with its original filter and oil?  That would be 20 years without service.                        I would be grateful to have the address and phone number of the Meineke establishment that Mr. [redacted] took his vehicle to be serviced at so that  I may  speak to the manager to confirm Mr. [redacted]'s accusations.                          Mr. [redacted] has made numerous claims against other business establishments.  I feel he is a fraud, and wants something for nothing.  He is a habitual  complainer.                         If you have any further questions regarding this matter, please do hesitate to call [redacted] at [redacted].                                                 ...⇄               Thank you,                                         ...⇄                                         ...⇄                                         ...⇄

September 23, 2015To whom it may concern;Please allowing this letter to serve as our response to the above-referenced case number.
We have reviewed the details of [redacted]'s complaint, conducting both an internal review/investigation in addition to multiple direct conversations...

with [redacted]. It is our mutual belief the [redacted]'s vehicle needed and received the replacement of his vehicle's catalytic converter.That said, we do acknowledge that our team may have been able to communicate the repairs and process more clearly rather than relying on some information from over one year ago when there was a repair performed to [redacted]'s [redacted].
Today, we offered [redacted] two options, one of which [redacted] suggested himself. Option 1 - replace the exhaust mid-pipe at no charge to client. Option 2- replace the exhaust mid-pipe and muffler at a 50% discount (adjusted total of $700+tax from $1,400+tax). Keep in mind, as of today, both of these parts are intact but aged.
[redacted] has agreed to follow-up in the coming days.
lf any questions remain, please contact me directly.
Very truly yours,William M
Director of Service and Parts

Complaint: [redacted]
I am rejecting this response because:[redacted] never serviced the vehicle and I have proof that I paid and redeemed the maintenance package on Friday, June 19th, 2015 at 9:30 am after purchasing on Wednesday, June 17th. You can see my groupon details here on pc, and also attached with Groupon number: [redacted]It was a 1998 Honda Civic, so he is falsely claiming it was a 1996. I have emails confirming appointments as well as other reviews that state the same issue I had. I also talked to Groupon and his groupon was taken off for similar claims.Here are the emails:If you look at my "habitual complaining" on yelp, he is the only negative review I have EVER had here:https://www.yelp.com/user_details?userid=5rXvZHvCYaDegtaf19GXOgThese are other complaints on yelp: http://www.yelp.com/biz/meineke-car-care-center-san-antonio-18?osq=Meinek...⇄ /> Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[I have no interest in going back to Meineke, to review footage or otherwise. The employees there have been less than forthcoming. When I returned to pick up my car and pay for the oil change, they had an opportunity to tell me that there was an issue with my hood and they did not. I had to go outside I see it for myself. When I called them out to look at my hood improperly closed, they said they would take it back inside and fix the issue. As I waited outside for the next thirty minutes, no one approached me about anything. They bring the car back out to me and tell me its fixed. It's not until I get home that I realize they detached my hood from the car, essentially making it so it is just hinged on one side. They never approached me about whether or not this was ok to do. I hardly consider that fixing the problem.  ]
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by meineke regarding complaint ID...

[redacted].Regards,[redacted]

Customer had her front brakes replaced here in January.  At that time we also recommended replacing her rear brakes but she declined and had us do the fronts only.  We did advise her that without doing the rear brakes her front brakes would wear out prematurely.  That transaction was...

paid with a post dated check and there were no problems.On Monday customer called and said her brakes were grinding and need to be replaced.  She also requested I accept a post dated check for the work, and because we did not have a problem last time, I agreed to look at the vehicle.  Customer arrived around 11AM and because the brakes were grinding we did not test drive the van, but pulled it into the bay and removed the wheels.  Our inspection determined that the front calipers had frozen and the result was the brake pad had worn completely through and the metal back of the pad was grinding into the rotor.  Recommended repair was new calipers, pads and rotors.  On the rear wheels we recommended replacing the wheel cylinders which were leaking (brake fluid), the hardware , shoes and drums which were worn out.  (This was the same recommendation we made in January).  After I agreed to reduce the price nearly $200, AND accept a post dated check for payment, the customer agreed to have us do the work.  This was a verbal agreement.During the repair the customer and I talked about various things including how much money she recently spent on the van.  She volunteered that the dealer just replaced the radiator and water pump, but she had to go back there for a manifold.  When I inquired which manifold she was not sure, but said it had to do with the coolant and oil getting mixed.  I said it sounded like the intake manifold and she agreed that was the problem.  Since she already had an appointment for the repair, and another shop had diagnosed the problem ,I did not offer to provide a diagnosis or estimate of repair.  (Another reason I did not offer was the customer said she had to get her daughter off the bus at 3PM and it was approaching that time.) When the repair was finished we took the van for a test drive and the engine was fine during our 3 mile test drive.  The rotors appeared to be warped so when my tech returned we gave her the option of replacing the rotors now, (about a 45 minute job), or getting her daughter off the bus and returning at 5 for the rotor replacement.  She chose the latter and drove home.

I am rejecting this response because:In returning the care the manager stated that the rotors placed on car were defective they will be in later or can be done at by tomorrow you may drive car.  The other mechanic sid you may hear and feel pulsating noise to breaks because of defective rotors.  I drove away and did hear a noise that iI never heard before and continued the griding sound gone to front wheels but I heard this rhymic noise but I never heard this noise before I called meineke and reported the noise and described it to him and was upset that he gave the car back to me in this condition and I had my disabled daughter with me and also at shop while they repaired the car for the only noise I heard was grinding in the front that is why I only stated that the rear brakes were not needed but told necessary. AGAIN only noise was grinding in the front.  The noise now heard was different and since I am not a mechanic and they stated that the rotors placed were defective that this may be the noise.  Since he stated he was not sure and I was nervous the dealership was closer than the shop since I Had no knowledge of what the noise is and what the problem was. I got a ride from the dealership form who picked my other daughter and myself and my disabled daughter.  I have a bill from Dover DODGE DEALERSHIP for a new engine.  The car was not given in this state there was no noise until the car was given back. I only discussed exhaust problem but no other noises were noted until they returned the car to me.  I was didn't know what was wrong I sought help at the nearest place physically close to me amd my daughter because I NEVER heard noise like that before.  I spoke to coorporate so this does not happen to any one else you do not do this any one.  I am also placing complaint to consumer affairs.  I am not a mechanic but you should not have a car returned in that condition and allow people to drive away.  The dealership was amazed.  I think it was their responsibilty to return the car in the state given.  I gave the check without the job completed and I was told there would be a noise again so I am not a mechanic to tell the diference.  I am grateful the dealership was close and neither of us harmed.  I do not agree with what was stated and this is why I contacted consumer potection NJ so this will not occur to anyone else. I have to file and they also want to fax the dealerships bill and fidings which I have and will file with them also.   Thank you for time and assistance in this matter, [redacted]

[redacted] Has also complained to [redacted], Twice now.  He charged (6 months same as cash) and bill is now due.  I have followed ALL procedures recommended to contact [redacted]. He has not responded.  Not sure what to do if customer wont respond.  [redacted]...

has already dropped this complaint once and will do again with out response from customer.

Initial Business Response /* (1000, 5, 2015/04/27) */
We are aware of customers vehicle and have offered for customer to bring vehicle back in for us to survey. We have heard nothing out of customer yet. Our corporate office has even contacted them on this matter and has offered them to bring...

vehicle back in. We have not received a response yet from customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't offer any help. Customer service or Meineke has not tried to contact my fiance or I.
Final Business Response /* (4000, 9, 2015/05/08) */
We have been in contact with customer. In fact, the vehicle is at our shop. Meineke has found that vehicle needs a transmission and has nothing to do with the oil change that was performed. We have been calling customer to come pick up vehicle, however, the customer does not have voicemail box set up on phone and we cannot leave a message. We are trying to contact customer to inform them that they need to pick up vehicle no later than May 22nd. Meineke is not at fault in this claim.
Final Consumer Response /* (4200, 11, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we brought the car in transmission was shifting fine. As stated before, when we pulled over approximately 5 minutes after leaving Meineke oil was pouring out and engine started smoking. The coupon stated 23 point inspection http://meinekeoilchange.com/23-point-inspection-at-meineke/ but the mechanic only spent 10 min at the most and inspection was incomplete.