Meineke

Complaint: [redacted]
I am rejecting this response because:
My daughter DID NOT hit anything with tires. As I told the Manager that. She pulled into the EDT because she thought she needed Air in the tires . The last thing she was thinking was to contact Meineke. Her concern was to get to be with the family due to the death of her Grandmother. I was also told by the owner that when lower control arms were done A Alignment was done. It is part of the service that is not charged for. I have talked to the owner and we came to a compromise of the extra work that was done to the front end of my car. I was expecting more of a payment from them but After 5 weeks I just want this over with. So I settled with the owner 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] never serviced the vehicle and I have proof that I paid and redeemed the maintenance package on Friday, June 19th, 2015 at 9:30 am after purchasing on Wednesday, June 17th. You can see my groupon details here on pc, and also attached with Groupon number: [redacted]
It was a 1998 Honda Civic, so he is falsely claiming it was a 1996. I have emails confirming appointments as well as other reviews that state the same issue I had. I also talked to Groupon and his groupon was taken off for similar claims.
Here are the emails:
If you look at my "habitual complaining" on yelp, he is the only negative review I have EVER had here:
https://www.yelp.com/user_details?userid=5rXvZHvCYaDegtaf19GXOg
These are other complaints on yelp: 
http://www.yelp.com/biz/meineke-car-care-center-san-antonio-18?osq=Meineke+Car+C...⇄ /> Regards,
[redacted]

September 23, 2015To whom it may concern;Please allowing this letter to serve as our response to the above-referenced case number.We have reviewed the details of [redacted]'s complaint, conducting both an internal review/investigation in addition to multiple direct conversations with [redacted]. It is...

our mutual belief the [redacted]'s vehicle needed and received the replacement of his vehicle's catalytic converter.That said, we do acknowledge that our team may have been able to communicate the repairs and process more clearly rather than relying on some information from over one year ago when there was a repair performed to [redacted]'s [redacted].Today, we offered [redacted] two options, one of which [redacted] suggested himself. Option 1 - replace the exhaust mid-pipe at no charge to client. Option 2- replace the exhaust mid-pipe and muffler at a 50% discount (adjusted total of $700+tax from $1,400+tax). Keep in mind, as of today, both of these parts are intact but aged.[redacted] has agreed to follow-up in the coming days.lf any questions remain, please contact me directly.Very truly yours,William MDirector of Service and Parts

Complaint: [redacted]
I am rejecting this response because:It's interesting that Dave did not dispute or otherwise respond to any of the points I made in my reply other than to state he acknowledges imperfections when they arise.  I'm curious about one hypothetical, though.  He stated they ran the car for 45 minutes after the repair.  That might have translated to 20 minutes or so of intermittent fan run time as the temperature switch cut on and off.  The system malfunctioned the next day after a few hours of driving at speed, with perhaps another 20-30 minutes of intermittent fan run time.  I curious as to what might have happened if they had tested the car for an hour or instead of for 45 minutes, so the that the fan actually ran for an hour, and the fan assembly then failed at the 58-minute mark.  Would they then have released the car to me, saying "it passed our 45-minute test; what happened after that is not our problem"?  Why would it have been their responsibility to fix if it failed during the first 45 minutes after the repair, but not their responsibility when it failed an hour or two of operation later?  My position is still that is simply so highly improbable a coincidence that a major system would fail spontaneously one day after being extensively manipulated that I find it impossible to believe.  I wish Dave and his staff well, but I will be patronizing other repair services from now on.
Regards,
[redacted]

To whom it may copcern,I would like to respond to a complaint that was recently made against Meineke Car Care in Aston, Pa. Complaint ID [redacted].I am confused with this complaint. Meineke offers a nationwide warranty. Any customer can go to any Meineke Center for warranty service. In this...

directarea alone, there are more than 10 other Meineke Centers for warranty services, As stated by the customer, yes we are all independently owned and operated, but (NO) Meineke Corporate has no repair standards that we follow. For the record, our technicians are ASE certified and licensed. One technician has 34 years experience, and the other 23 years experience and both are more than qualified for this type of repalir.The customer claims that she called after we were closed and was frustrated that no one answered. I do apologize for this. The manager and technicians work from 7:30 - 6:00 everyday, That is a very long day and week for them and if they leave at closing time to get home to their families I cannot fault them, I am wondering why she did not call back while we wore open to discuss the situation the following day or leave a message So we could call her?We were notified through Meineke Corporate and the manager called the customer immediately. There was no answer so he left a message. Again not return call from the customer. A week later we received a second notice from Meineke Corporate and Dan called again, this time he was able to talk to the customer. He explained the warranty but the customer refused to allow us or any other Meineke to even look at the vehicle. The repairs were already under way. We have no way of knowing if it was a failed or defective part, human error or something not even connected to the work that was performed by us?If there was a defective part we have the right to return that part to the manufacturer for a refund. If it was human error, which is possible, none of us are perfect, not even the technicians at the other shop that supposedly did these repairs, If this customer had called us the next morning or left a message for us to call her we would have prioritized her vehicle. If this was in any way connected to the previous work performed by us we would have repaired it immediately with no cost to her, not even the cost of the tow. She would have also been given a free future maintenance service for the inconvenience. However, under these circumstances we have only one course of action available, Which is no action. We can not give a refund of any kind. The Meineke warranty states that all warranty work must be performed at a Meineke Center. Any business has the right to discuss such a situation and be offered proof that they were in error. Notjust to take the word of another, after the fact.If there are any further questions please feel free to call at ###-###-####.

The consumer brought the coupon in two days after her vehicle was serviced. The business did issue a refund to the consumer $**.** even though coupon wasn't presented at the time of service.

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regarding the claim for( [redacted]) 18409825  [redacted] we sorry about what happened we going to refund her the 129 for the part and the labor ( on camshalf sensor )  and the 40 dollors diffrent on the tires  mis quoted ) sorry  about the miss understanding and we will get the rims power coated for her and we appolgize about the hole sutition and the mis understanding ... costa mesa ( [redacted] ) general manager mr. [redacted]

[redacted] had her catalytic converter repaired at this Meineke location while it was owned by previous ownership.  We purchased the equipment from that person as an asset sale on Aug 27th 2012 and she had her work done on June 30th 2012.  

[redacted] is omitting many...

important events that transpired in our dealings.  First of all when [redacted] first spoke to her he told her that Catalytic Converters are USUALLY covered by 5 year warranties, not that they definitely are.  As a matter of fact, most parts suppliers require documentation that the root cause of the catalytic converter failure has been repaired as well due to the fact that rarely does a catalytic converter fail it is more often than not damaged by an engine that is not running properly due to an additional part being bad.  [redacted] has claimed that by law a catalytic converter must be warrantied for five years, that is true, according the the EPA a catalytic converter must be warrantied for five years on the casing and end pipes..

"New aftermarket converters must have a 5-year or 50,000-mile warranty on the converter shell and end pipes, and they must meet EPA emission standards for 25,000 miles if the vehicle is maintained properly. Used converters don't have to have a warranty, but must meet the emission standards. All aftermarket converters must be labeled."

Notice is says if the vehicle is maintained properly, there is no documentation in our records nor have we been provided documentation showing that the root cause of the catalytic converter failure has been repaired.  Nor is there any damage to the outer casing or end pipes on her catalytic converter. 

When the vehicle came in we did some research on the issue and found a Technical Service Bulletin from [redacted] that stated the vehicles computer needed to be re-flashed with a new program if this code was set by the computer.  We notified her of this TSB and told her that we would have to get someone out to do this job.  The programs to do these types of jobs are extremely expensive and it is not common for an independent repair facility to have the software to do this so they are usually performed by an outside source that comes in to perform the re-flash.  [redacted] stated at that time that she worked for a [redacted] and would have that service performed by her dealership.

After that service was performed the check engine light was illuminated. When she brought the vehicle back to us we had our senior technician, a man who has been repairing cars for forty years, run a full diagnosis on the vehicle.  It was determined that the air/fuel ratio meter could be the root cause of these issues.  A PO420 code does not necessarily mean that the catalytic converter is bad, there are many things that cause a PO420 code to be set but some shops that are not capable of doing full diagnostics will just replace the catalytic converter and not find out what else could possibly be causing the code or what caused the catalytic converter to go bad in the first place (like the previous owner of the facility).  We replaced the air/fuel ratio meter (not the CO2 sensor as she calls it)  and performed a full diagnostic scan on the car at no cost to [redacted].  At that time the computer was reset and she was told that she must drive the vehicle to allow the car to go through a drive cycle for the computer to perform the test necessary to ensure the vehicle is running properly.  When [redacted] brought the car back to our repair facility on Aug 2nd 2014 the car had not completed a full drive cycle yet and therefore we could not just replace the catalytic converter because she wanted it done, there was no evidence that the catalytic converter was bad at that time.  [redacted] notified [redacted] of this and he was OK with this.  

When [redacted] got to our facility to pick up the car she demanded to speak with [redacted] despite the fact that he was busy with other vehicles.  When [redacted] and [redacted] entered the office she immediately started yelling at [redacted] and being very rude and belligerent toward him.  [redacted] was nothing but professional and respectful when trying to speak with her.  At one point he tried to answer a question she had asked and she snapped at him that she was speaking and she was going to finish.  [redacted] let her finish and then when he attempted to speak she would yell or interrupt him, not giving him the courtesy that she demanded.  After attempting to speak with her for several minutes and her yelling and swearing at him he did finally tell her that we were done with her and looked for her keys to hand them to her but she already had them.  At that point she started loudly yelling how she was going to make sure our AAA rating at Revdex.com was ruined and go on [redacted] and called Meineke corporate and make sure everyone knows the type of people who run this facility, basically threatening to ruin the reputation of our shop event though we went out of our way to attempt to resolve this issue.  All of that incident is on video and audio recording and was done with other customers watching in the waiting room.

To sum up our position, much of what [redacted] wrote in her complaint was a distorted version of the truth.  She was never told that the part was warrantied and omitted many events that transpired during out interaction.  She was belligerent and rude while in our facility and we do have the right to refuse service to a customer who is acting like she was, we didn't just hand her the keys and tell her "too bad"  We went above and beyond what many repair facilities would have done to attempt to work out a resolution to this problem.  A catalytic converted does not just go bad, something had to cause it to fail. Had [redacted] gotten the root cause of the failure repaired at the time of her catalytic converter replacement there may not be the issues that are happening today.  As of this time, the vehicle is running well and there is no check engine light illuminated (she stated as much herself) so her assertion that the vehicle has not been repaired is incorrect and if the light does come back and the catalytic converter is truly bad, it is out of the warranty period and conditions that must be met to get the warranty have not been performed.  We do not feel as if this should be a valid complaint against our shop and should be dismissed.

Thank You

We have a fleet of trucks and were considering moving our business to this shop because they support the [redacted]. Our experience was so poor we will never be going back.
My experience:
We first took van in on Sept 21, 2013 for alignment.
We took the vehicle back 3 more times over 3 months because it wouldn’t drive properly, it was still out of alignment.
After the 3rd visit we finally took it to the [redacted] to see what was going on. They documented it being out of alignment and what they had to do to repair it, one of the things they mentioned is that the Camber kit was not tightened down properly which would explain why the driving would get worse as [redacted] drove it.
I went back to Meineke, outlined the facts, showed them the documentation from [redacted] and asked for the following compensation from the $1500 worth of work they had done:
$63.00 for missbilling of Credit card (looks like someone transposed the numbers and billed the card for $892 instead of $829 on the initial visit)
$271.42 Reimburse of the alignment and the labor associated with the install of the camber bushings.
$391.50 Reimbursement for two new tires
$725.92 TOTAL
To which they reponded with accusations that we abuse our vehicles. No doubt our vehicles get driven hard but we operate a fleet of 9 vehicles 5 of which are identical to this one and we know that 3 attempts at an alignment in 3 months is way out of the ordinary. We will not be taking any of our other vehicles to another Meineke EVER!

Review: On 10/**/13 I brought my car for repair to Meineke Car Center ([redacted]) whereby I received inadequate and improper service to my vehicle. Meineke agreed to fix my car by installing a new catalytic converter for $225 which included parts and labor (which was paid in full by me). However, due to the incompetent service, after 2 weeks, the installed catalytic converter failed. My vehicle constantly shut off and the check engine light showed a catalytic converter code problem. When I bought my car back to Meineke, they acknowledged they installed an incorrect size, faulty, non-qualifying catalytic converter part on my car. Reluctantly, they installed a second catalytic converter and the manager said "see how the new part works out for you, if it breaks again we will replace it again". They said that I have a 1 year guarantee on parts and labor.

Unfortunately shortly after, my car broke down again a third time with the same catalytic converter codes. I went to Meineke on numerous occasions to resolve the issue, but was told by employees the manager was on vacation and only he could authorize repairs. Meineke ignored my numerous telephone calls as well and stated the manager was not available. On my last visit, (2/**/14), they requested additional payments from me to correct their original misrepairs.

The correct car repair services were not performed (verified by an independent mechanic), by Meineke, although obligated and agreed to do so. Currently, my car is still in need of a correct catalytic convertor and is in need of repair. I paid for services which I did not receive. I request reimbursement in full by Meineke in a form of a refund check.Desired Settlement: I request a full refund in the amount of $225.00 by Meineke due to the fact that they did not provide the repair services I paid for.

Consumer

Response:

At this time, I have not been contacted by Meineke regarding complaint ID [redacted].

Sincerely,

Review: Meineke oil change coupon for 3 oil changes within a year not honored. Coupon was honored on first visit but not after, presented coupon on second visit on 3/**/15, oil change was done then was told coupon was no longer honored in that shop. Was made to pay $32.16 or car would not be released. Contacted Meineke headquarters and was told to contact Groupon the seller of the coupon. Groupon sent me an email that I could use [redacted] Meineke shop, the [redacted] there told me they do not honor any other shop coupon.Desired Settlement: I would like to have the $32.16 that I was made to pay for an oil change I had a coupon for refunded. Next I would like to have the coupon, which is in effect until August 2015 to be honored. Thanks,[redacted]

Consumer

Response:

At this time, I have not been contacted by Meineke Car Care Center regarding complaint ID [redacted].Sincerely,

Review: Repairs to my vehicle were not performed according to the contract which caused the vehicle to fail. I had to go to another Meineke to perform repairs since I couldn't drive the vehicle to the original location. The 2nd franchise had to redo much of the work that was supposed to be done originally and we had to pay for it. So we paid twice for the same work. Meineke headquarters was unresponsive.

Dec **, 2012

Took our car for a tune up to Menekie in [redacted] the day after xmas. ($450)

They said they did the work and performed some additional stuff.

They replaced one of three bad coils

When my dad went to pick it up, the owner told him if you have any problems come directly to me don't take it to another shop (Dad didn't think anything about it until the car broke down below)

Jan [redacted], 2012

Appox Jan [redacted] the car breaks down so my wife [redacted] takes it to Meinekie in [redacted], NY ($13.13.60)

They told her the car was misdiagnosed.

They put the wrong spark plugs in the car.

One of the belts was shredded.

They didn't do an oil change.

Three of three coils had to be replaced.

The brooklyn receipt was illegal because it didn't itemize the work done.

They gave my wife the bad parts and the items that should have been taken care of.

They gave her something in writing but I haven't seen it.

What steps should I take? Can I sue. Can I get my $1600 back?Desired Settlement: I would like a refund for all work performed. What steps should I take? Can I sue. Can I get my $1600 back?

First complaint letter in Feb

To whom it may concern,

On December [redacted], I brought my car to your Coney Island facility "shop [redacted] for repairs. As a result of that visit and $450.72 later, my car was:

Improperly diagnosed and analyzed

Incorrect parts were installed "non manufactured dual electrode plugs"

Loosened part, resulting in leaking gas

No detailed receipt was give except "full tune-up, shop labor"

Once I realized that my car was was still inoperable, I took the car to another meineke location in an attempt to resolve the issue. The car was brought to your Newburgh location "shop [redacted]" where it was determined that:

Ignition coils were bad

Serpentine belt was shredded

Incorrect electrode plugs installed

As a result of this visit, an additional $1,313.60 was paid to properly fix the car.

Consumer

Response:

At this time, I have not been contacted by Meineke regarding complaint ID [redacted].

Sincerely,

Review: Meineke Car Care Center was contracted to replace old tires with new, shipped tires, balance tires, front-end alignment, and transmission flush. After mounting and balancing the new tires, tire lug nuts were over torqued and caused the technician's air gun tool to slip off the lug nut and scratched my front passenger rim. The transmission fluid (BG Fluid) was put in the transmission and it is the wrong product for my [redacted] truck. They also under-filled the transmission fluid by three quarts.

After driving my truck for a couple of weeks. I noticed that when I was sitting at a stop light my truck would move while my brake was applied acting as though someone just hit me from the rear. My transmission would intermittently not shift gears correctly. I took my truck to a [redacted] dealer and was told that Meineke used the wrong fluid and that it was three quarts low. I washed my vehicle for the first time since getting the work done at Meineke and noticed several deep scratches on my rims from weight removal and over-tightening the lug nuts causing their air gun to slip off.

I contacted Meineke to make my complaint and requested a refund. The [redacted] said that he doesn't have the authority to give me a refund.Desired Settlement: I want my full refund for the transmission fluid change and a new [redacted] rim put on my front passenger side. I must return to [redacted] after I have driven 500-1000 miles to have my transmission re-checked. If I have damage to my transmission, then I want Meineke to pay in full for a new transmission, plus installation costs performed by a [redacted] Dealer.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Meineke regarding complaint ID[redacted].

Regards,

Review: I took my [redacted] to this business to solve a leaking gas issue. [redacted] at Meineke told me the part(fuel Pump) would cost $763,00 from [redacted]. The price to locate the problem already cost $616.00 so I told him to allow me to locate a less expensive part. At that point he should had told me if I purchased my own part the work would not be warranted. He waited until I had purchased the part and the car was taken apart to tell me that. Of course the first fuel pump was bad so I had to pay the cost of $555.00 this time to have a replacement fuel punp installed. Each time I went to pick up car I discovered something wrong with it. The rear drive shaft was bad and it wasn't bad when I drove my car there. Then it wouldn't take gas even after a second fuel pump was installed so I had the car tolled to [redacted]. That is when I discovered Meineke had lied about the price of the fuel pump from [redacted]. Their fuel pump was only $414.00. When I got my car from Meineke my windshield was cracked and they even denied that. My complaint is Meineke lied to me to either get me to pay a higher price for thr fuel pump or to get me to purchase my own part so they could squeeze more money out of me. At this time I do not for sure if the first fuel pump was bad because I have not heard back from [redacted] where the fuel pumps were purchased. To me Meineke is a phony business and should not be allowed to operate. When I complained at Menieke headquarters the young lady just laughed at me. These people the most heartless, sneaky bunch of people. To me they are criminals. I was promised on 3/17 a manager from Meineke would call me and up to now no one from that store has called.Desired Settlement: I my windshield repaired and all money I paid for the second fuel pump installation including what I paid for a rental car refunded.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]At this time, I have not been contacted by meineke regarding complaint ID [redacted].Regards,[redacted]

Review: Have been getting my car oil change & tires rotated at Meineke car center for months .On June 1st, Went there for that reason the service is not like it was in the past. I took my car somewhere on July 25 for service oil change & tire rotated. My key to the tires were missing. I call back to meineke and ask where did they put my key. The guy was rude stating we not response for your key. That company was the last one service my car in June. The is owned by [redacted]. I would like to have my key replaced.Desired Settlement: Have My key replaced

Business

Response:

I am writting this email in responce to a complaint filed by a [redacted] towards Spotsylvania mall meineke concerning a lost wheel lock key. The customer was in for service on 6/1/2013 for a oil change and tire rotation on a [redacted] The customer had returned some extended time later ( greater then 14 days ) stating that her wheel lock key was lost by our personel at the time of her last service. After speeking with [redacted] and 3 technicians searched the car for the key that day, a phone call was made to her that we would replace the wheel lock key. It was explained to the customer that we would need her to bring in her wheel lock key code ( A manufacture code ) so we could match it to her vehicle. A few days later the customers husband arrived with a [redacted] (which had also been serviced by us on 5/7/2013 for a oil change and tire rotation) and provided us with the key code for that vehicle. After placing a call to purchase a new lock, we contacted [redacted] to confirm which vehicle the key was actually needed for. At this time [redacted] stated that it was for the [redacted] and that she has never had her [redacted] in for service as that was her husbands. At this time, we had informed [redacted] that we would be unable to assit her in replacing her wheel lock key due to the conflicting information and misunderstanding with the vehicles, as we wanted to purchase the correct key for the correct vehicle. [redacted] had contacted us once again ( about 1-2 weeks later ) and stated that she had recieved a phone call from us that we had ordered her wheel lock key and she was checking to see if it had came in. I informed her that we had no knowledge of this and asked if she could provide me with the persons name who called her as she stated that they did leave a name. [redacted] refused to provide a name to us and proceeded to hang up as we were trying to find out who contacted her. We have had no other contact with [redacted] since.

Sinserlly,

Spotsylvania Mall Meineke

(W) [redacted]

(C) [redacted]

Review: Our service was TERRIBLE. In fact, it wasn't just terrible, it was downright dangerous. My husband visited Meineke in Costa Mesa for a routine oil change. After the oil change was finished, my husband drove home (approx 2 miles) and as he pulled up to our house, he noticed an abundance of smoke coming from the engine compartment. He immediately pulled over, opened the hood only to discover a small fire in the engine area. He immediately extinguished the fire with a fire extinguisher he keeps in the car. He then called Meineke to inform them of the situation asking them to send a tow truck so it could be towed back to their shop for inspection. The Assistant Manager, [redacted], refused to call a tow truck and indicated that we needed to pay for the tow truck and that we could possibly get reimbursed. My husband then realized there was still smoke coming from the car. Upon further inspection, we discovered that a shop towel had been left in the engine compartment down near the oil filter which subsequently caught on fire during the drive home. We were able to get under the vehicle and remove the remaining parts of the towel which were still burning. We took video of this as well as kept the remaining bits of the shop towel. We called the Assistant Manager back and informed him of the findings. He told us he could not do anything about the matter and that we needed to call back the next day to speak with the Manager. We told him that all we wanted was a refund however he said that he did not have the authority to process a refund. We then went down to the shop to show him the shop towel that was retrieved from the car. We asked again for a refund to which he declined. We asked him to call the manager so we could speak with him. He called the manager but the manager refused to speak with us. This whole situation is UNACCEPTABLE. Great bodily harm could have resulted as well as extensive damage. Fortunately it didn't happen. A refund, at the least, should be granted.Desired Settlement: Refund at the very least. I would also like to see the Assistant Manager be granted authority to run the business as it should. I would like for the Manager to be replaced and the technician who serviced our vehicle needs further training.

Business

Response:

Mrs. [redacted] is more than satisfied with the resolution and action taken on my part to resolve the issue and written email correspondence is on file as documentation.

Review: Went in for oil change and tire rotation and raditor flush2 hour wait job was completed 11:30On my way home I notice this thumbing sound coming from my truck I did not know if it was the anxle or pipe or the tires. I yelle out the window for someone to help me because I din't noticed what was wrong. And the Man told me to pull over my tire was coming off. he walked down the street and handed me lug nuts that had falled off only had one lugged nut on the wheel. By now I was frantic because I would usually take the highway home to check on my sick Dad. Luckliy I was in the city not the expressway. I instantly called Meineke and called the manager talked to [redacted] on was on duty he said where are you I'l send someone right out. I went back to tthe shop with a liscense mechanic and my husband. Who both explain to the manger the danger he put me in if I didn;t go through the city and how this could have ended badly. [redacted] said he would reburse me for my rim in the amount of $484.00 and I have the signed recepit [redacted] gave me in the amount he would give for the damges he caused from the tire. he said Come back tomorrow and he would have the money to early in the day to give it to me now. I thought this is how you handle business. well the following he changed is mine brought a rim from somewhere and told me he was not giving me any money take the rim and contact my insurance. Now none of this was discuss before he gave me the impression he was a man of his word.Then changed his mind after I could have been killed killed someone or had a tragic accident because of the neligence of meinke mechanic.I just want justice as a woman put in danger.Desired Settlement: cost of the service that was rendered $257.68or the amount for pain and suffering $484.oo that he said he would pay when I left that day of this whole matter.