Revdex.com:At this time, I have not been contacted by Misses Dressy, Incregarding complaint ID [redacted] I have called them several times and I keep being told that my refund is being processed Its been a month and still no refund.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancelThe representative on the phone kept telling me to choose different dresses, I did not agree to thatI later received an email stating that I'm being issued a store credit for one of the dressesI no longer want to deal with this company, a store credit is not the answerI just want my money refunded as this order was not even processed, nor shipped at the time that I have calledI have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not refund my purchase price Rather, they have kept my money and "credited my account" with it I have no wish to purchase anything in the future from this site I have learned my lesson with our first dealing I want my money refunded to my [redacted] account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did call the store to place an order When you order a prom dress or any other dress each dress has a number that will identify it (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number I said I did not have another number I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock But all she kept saying was give me another number So I said let me look at your website and see if I can find the dress When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom She said ok that is the dress you want and then continued to repeat you can't return custom order dresses I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you This was coming from a warehouse already made My other concern I mentioned to her was that I needed the dress by May *** The prom was a week later and I wanted it in time incase it needed alterations She said if I did not get the dress by then I would get a full refund So she sent me the email as my receipt and I sent it to my daughter She got right back to me to say Mom it is the wrong dress I called the store right back and said there was a mistake and the wrong dress was ordered All she said was sorry no returnsI said I just ordered it an hour ago, you can't cancel it It had not been shipped or was probably not even processed yet So I tried to reason with her and asked for a [redacted] No one got back to me so I called about an hour later and she ended up hanging up on me So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do They told me no worries this is crazy you should get your money back When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress But that I gave them the number of the dress I gave her the number because she did not tell me that the number I gave her was out of stock Not keep asking me for another number When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress Their store is in NY and we live in MA The nearest dress store from us is about an hour away Again she had already tried on many dresses and this is the one she wanted She had saved her money all year to purchase the dress she wanted So to have to go and look again is not easy Most of the dresses are picked over and you can't get them in time Also most of their dresses are not around here You can't just pick a dress off the internet and expect it will fit and you like it on you Please ask any year girl how hard it is to find the right prom dressSo we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time We did do that twice and both times they could not get the dress for usYes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out Not give me another number I would have ended the call right then and there I also asked them for the tapes of our conversation and they refused to give them to me So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store According to the credit card company I was to send them a letter telling my side of the story Then they could come back with theirs Which they did, then cc got back to me to say I needed to return the item and rebut my side again Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it Then he said no he could not give me the dress because I could not sell a designer dress This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores They never did call to say the dress was in because he said I was disputing the case After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to [redacted] again said to me he would not tell me anything about the dress until I dropped the case I said I would not drop it until I know the dress came in on the date it was suppose to So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it Then the next day I get an email from the store stating they are sending the dress It is now June So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it That is wher they are saying I refused it After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted They should have said from the beginning that the dress was not in stock Not try and confuse me to order and other dress I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress So my daughter was out $and out a prom dress We had to at the last minute buy another dress off the rack If I was told by the cc that I would have to follow their policy no matter if I was right I would have just taken the dress and had my daughter wear it But this is not what was told to me and the store never called to say the dress was in Yes I do have the dress now, because I can't use a store credit My daughter was a senior in high school no more proms So I said I would take the dress and I will try and sell it if I can But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me I know the response is suppose to be six days and we still will not be home by then So I am sending this letter I will send the other info as soon as I get home.Thank you, [redacted] ***? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,The customer placed an order for a dress over the phone with our sales repAfter placing the order with the designer, the customer called us and requested to cancel the orderIt was explained to the customer, that canceling the order was not possibleThe customer then made the claim that the sales agent ordered the wrong dress for herWe reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering processThe agent ordered the exact dress the customer orderedWe contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with anotherTo keep the customer happy, we decided to issue her a store credit to continue with another dressThe customer later contacted s saying the dress she wanted was sold out in the color and sizeAnd therefore would like to cancel her order and be refundedWe again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designerBut we agreed to allow the customer to continue to use her store credit to make a replacement purchaseafter a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refundLet me preface this by saying missesdressy.com advertises more than 10,dresses from over designersThe customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the chargesWe explained the situation to her credit card company for there review and investigationBefore a decision was made, the customer contacted us requesting us to ship the itemWe told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card companyThe customer contacted us several times after with the same request, without first closing the disputeWe later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favorWe contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchaseThe customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped itemsWe shipped the item, as any delay in shipment could reverse the decision of the chargebackThe item was shipped, and the customer did infact refuse the packageWe contacted the customer and informed her that the dispute has been closed in our favorShe once again stated that she did not wan the dress and had no use for store creditAs per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargebackThe item was reshipped, delivered, and signed for by the customerSee below: [redacted] We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfiedThe dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract
Hello,There seems to be an errorAccording to our records, this customers refund has been processed days agoThe refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted] ) If this is not correct, please contact us immediately and we will have our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refund. They also refused to discuss... the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apart. We bought the gown in good faith, believing that the quality was excellent and that the dress would wear well. We could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dress. I have attached the emails that I received from Missy Dresses after I told them that I would be contacting the RevDex.com because of their lack of response. If you have any further questions please feel free to contact me. I appreciate your help with this matter.I In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is misleading I provided *** with the *** tracking number (***) previously For that matter, Missesdressy, notified me that they received the gown in good condition and wanted to give me store credit for it rather than a refund *** states that they are waiting for them (*** *** *** Missesdressy) to respond I opened a dispute against them through *** *** says that I am entitled to a full refund under their (***'s) customer protection programThey (*** *** *** Missesdressy) are still dragging their feet and have not refunded my money.I wonder how many others, who have not pursued a refund to the extent that I have, have ended up stuck with cheap merchandise at an exorbitant cost? You need to investigate this company's business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** Dear Revdex.com:Thank you so much for taking the time to handle thisissue. But at this point we are just goingback and forth.My point was I really would like to have a copy of theconversation that I had with the women I ordered the dress from. I did not call to say I did not want the dress. I called to say there was a mistake madeI agree with the gentleman regarding the store policy, but Iwas told by the women that they did not do returns on customer orders, (I didsay to her that I thought a custom order was something you get measured for andit is made for you). She never reallycorrected me, but kept saying this over and over again. This dress is manufactured and sold to manyProm stores.I did speak to three other stores regarding the issue ofplacing an order with the designer store. I was told that if I was a customer that had called within 24hrs thenthey could cancel the order from the designer without any issues. The item was not shipped or even processedwhen I call them back hrlater to explain that there was a mistake. The store would not have lost any money. Even if they had to take a credit. They order thousands of dresses each day fromthis designer. They could have used thatcredit. Again the mistake was I called and gave a specific number forthe dress when the women looked up that number she should have seen that thedress was sold out. She then should havesaid to me this dress is no longer in stock. But what she did say to me was I don’t have that number give me anothernumber. On the phone tape you would haveheard me say I don’t have another number all she kept saying was she neededanother number. As I have repeated manytimes and the *** of the store has not once addressed this. Then she kept saying give me anothernumber. I had originally ordered thisdress from another store. They called methe next day to say the dress was out of stock. But I could call other stores because some stores may have the dress instock. So this is where I got the numberfrom. (Each prom dress has a stylenumber that you use no matter where you get the dress from. So if the woman had said to me the number isout of stock I would have said thank you very much and hung up. (I did not know this about the numbers untilI spoke with my daughter and another store. When I gave the number and she said she did not have it I had no ideaabout the number system) But she continued with her give me anothernumber. So on the slip was anothernumber I gave that one to her. But Ilater found out that was the store’s store number). So that is when I went on their website tosee if I could find it. I told her whatthe dress looked like. She should havealso said she was not a sales rep, but a customer service person that just doeson line orders. She would not have anyexperience as to what these dresses are all about. So I looked up the dress on their website Isaid I wanted a mermaid bottom but all I was seeing was a model with half thedress showing. I said I think this is theone, the top looks right but the waist because that is all I was seeing lookeda little different. Again I said doesit have the mermaid bottom. She said isthis the dress you want. This is wherethey continue to insist that I gave them the number came from. I did not call up and give them that numberoriginally. So I again said if it is themermaid style then that is the one I want. So she went and ordered it. It was not that I changed my mind decided not to take thedressIt was the decision that it was not the dress I discussed with her onthe phone. So that was my reason to askthat I not want this dress. Yes I was asked to choose another item. And we did so, but unfortunately the dressesshe picked where not available. Like Ihave mentioned to them (again they are in the business and must see this allthe time) A girl will come in and try onmany many dresses and find the one she wants, that looks good on her andfits. So unfortunately, we did not havethe time to travel an hour away to try on more dresses and then find out theydid not have it Plus they are in NewYork and we are in Massachusetts. Notall the stores carry the same dresses for you to go and try on. And if the policy is you have to keep thedress you order then you have to be darn sure that is the dress you want. So after they refused to cancel the dress, yes I did call mycredit card company and I was told by their reps that this should not be aproblem and to get the paperwork started. Again this is a $dress that my daughter saved her money for. So after the long process of going back andforth with the credit card company I was told in June that even if I had wonthe case then I still had to abide by the store. When I asked the credit card company why Iwas not informed of this policy (I did ask them how the entire process went,and they admitted that they should have told me this) I have also spoke to themdue to the fact that they don’t have anything in their website or have hadanything on any documentation to say that they need to follow the storepolicy. But I was also explained that 9times out of the merchant will just refund the money. The store never informed me that the dress was there, ittook six weeks to get to their store. Soagain it was not processed that day or shipped. Their statement to me was they were not going to tell me anything untilI had dropped my suit. But I did notlearn this until again in June. The promwas May ***. I did not refuse the dress on my own. I received a letter from the credit cardcompany asking if I had the merchandise and if I did I need to return it. I sent them a letter stating that I had neverreceived the merchandise. And was nevernotified that it had come in. So out ofcuriosity I called the store to see if the dress did come in on April ***like they said it would and I was told they could not give me the info until Idropped the case. I wanted from themproof of the date the dress came to their store. The women had said to me if it came in afterMay *** then I would get a refund. So again I was told they could not give meany information. I called the creditcard company and told them this they told me to document it. Then the next day I get an email from the storestating that they are sending out my dress. I told them not to because this was still going on. So I called the credit card company again andthey told me to refuse the dress. Thena few weeks later I was told that no matter the outcome I had to go with thestore policy. As I explained to the creditcard company since they made me refuse the dress I was once again breaking astore policy of refusing the dress. Sothe rep from the credit card company got on the phone and asked if they wouldresend the dress. Because now I waspaying for it and did not have the dress.So in the end, we can continue this, but it is their wordagainst mine unless I can get the taped conversationBut they are not willingto do this. They don’t want to take anyresponsibility for a mistake on their part when they should have right from thestart to say that the dress was out of stock. If they had just used those five words I would not be out $718.00, andmy daughter would have had a dress for the prom. If they think they were being fair, then theyneed to take a better look at their system. Like I mentioned above I had contacted three other stores in my area andthey all said they would have cancelled the order with the designer, especiallysince I called right back after ordering the dress. At this point, they are never going to admit their part inthis and it seems like everyone is going with their policy. I justwant others to be aware that when they do call this store to order somethingthey need to know that this is not a sales rep but a person using a computerthat has no idea what they are ordering for people and that they are not familiarwith the items that they sellThank you, *** *** I am sending you the order slip from the first store I ordered the dress from (this is where I gave her the number for the dress) but they told me they could not get the dress but to try another store. The other slip is the email I got from Missess Dressy on the day of the orderThe third slip is the one I got from the credit card company asking me to return the merchandise, which I did send them back the response that as of 5/*/15 I never did receive my dress. The fourth slip is the resonse I got back from credit card company from my initial despute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,The dress was shipped out on May ***, 2015, via ***, tracking ***The item was delivered and signed for by the customer on May ***, 2015.Additionally, the disputed amount has been refunded as of May ***, Confirmation of refund is as follows:Refund (Unique
Transaction ID # ***) Thank you,- Missesdressy Customer Support Team
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They sent the dress regardless of everything and refuse to take it back for as a return
In order for the
Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request
I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her againShe tolld me that the verification email I sent must have been re written with a different date as she could not find it in her recordsI sent her print screens of the emails sent - but nothing happenedI am honestly shockedI tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress backI cant see that in any confirmation emails that this should have been a special orderI am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: They did not refund my purchase price Rather, they have kept my money and "credited my account" with it I have no wish to purchase anything in the future from this site I have learned my lesson with our first dealing I want my money refunded to my *** account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Incregarding complaint ID [redacted] I have called them several times and I keep being told that my refund is being processed Its been a month and still no refund.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancelThe representative on the phone kept telling me to choose different dresses, I did not agree to thatI later received an email stating that I'm being issued a store credit for one of the dressesI no longer want to deal with this company, a store credit is not the answerI just want my money refunded as this order was not even processed, nor shipped at the time that I have calledI have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not refund my purchase price Rather, they have kept my money and "credited my account" with it I have no wish to purchase anything in the future from this site I have learned my lesson with our first dealing I want my money refunded to my [redacted] account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did call the store to place an order When you order a prom dress or any other dress each dress has a number that will identify it (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number I said I did not have another number I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock But all she kept saying was give me another number So I said let me look at your website and see if I can find the dress When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom She said ok that is the dress you want and then continued to repeat you can't return custom order dresses I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you This was coming from a warehouse already made My other concern I mentioned to her was that I needed the dress by May *** The prom was a week later and I wanted it in time incase it needed alterations She said if I did not get the dress by then I would get a full refund So she sent me the email as my receipt and I sent it to my daughter She got right back to me to say Mom it is the wrong dress I called the store right back and said there was a mistake and the wrong dress was ordered All she said was sorry no returnsI said I just ordered it an hour ago, you can't cancel it It had not been shipped or was probably not even processed yet So I tried to reason with her and asked for a [redacted] No one got back to me so I called about an hour later and she ended up hanging up on me So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do They told me no worries this is crazy you should get your money back When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress But that I gave them the number of the dress I gave her the number because she did not tell me that the number I gave her was out of stock Not keep asking me for another number When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress Their store is in NY and we live in MA The nearest dress store from us is about an hour away Again she had already tried on many dresses and this is the one she wanted She had saved her money all year to purchase the dress she wanted So to have to go and look again is not easy Most of the dresses are picked over and you can't get them in time Also most of their dresses are not around here You can't just pick a dress off the internet and expect it will fit and you like it on you Please ask any year girl how hard it is to find the right prom dressSo we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time We did do that twice and both times they could not get the dress for usYes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out Not give me another number I would have ended the call right then and there I also asked them for the tapes of our conversation and they refused to give them to me So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store According to the credit card company I was to send them a letter telling my side of the story Then they could come back with theirs Which they did, then cc got back to me to say I needed to return the item and rebut my side again Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it Then he said no he could not give me the dress because I could not sell a designer dress This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores They never did call to say the dress was in because he said I was disputing the case After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to [redacted] again said to me he would not tell me anything about the dress until I dropped the case I said I would not drop it until I know the dress came in on the date it was suppose to So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it Then the next day I get an email from the store stating they are sending the dress It is now June So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it That is wher they are saying I refused it After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted They should have said from the beginning that the dress was not in stock Not try and confuse me to order and other dress I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress So my daughter was out $and out a prom dress We had to at the last minute buy another dress off the rack If I was told by the cc that I would have to follow their policy no matter if I was right I would have just taken the dress and had my daughter wear it But this is not what was told to me and the store never called to say the dress was in Yes I do have the dress now, because I can't use a store credit My daughter was a senior in high school no more proms So I said I would take the dress and I will try and sell it if I can But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me I know the response is suppose to be six days and we still will not be home by then So I am sending this letter I will send the other info as soon as I get home.Thank you, [redacted] ***? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,The customer placed an order for a dress over the phone with our sales repAfter placing the order with the designer, the customer called us and requested to cancel the orderIt was explained to the customer, that canceling the order was not possibleThe customer then made the claim that the sales agent ordered the wrong dress for herWe reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering processThe agent ordered the exact dress the customer orderedWe contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with anotherTo keep the customer happy, we decided to issue her a store credit to continue with another dressThe customer later contacted s saying the dress she wanted was sold out in the color and sizeAnd therefore would like to cancel her order and be refundedWe again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designerBut we agreed to allow the customer to continue to use her store credit to make a replacement purchaseafter a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refundLet me preface this by saying missesdressy.com advertises more than 10,dresses from over designersThe customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the chargesWe explained the situation to her credit card company for there review and investigationBefore a decision was made, the customer contacted us requesting us to ship the itemWe told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card companyThe customer contacted us several times after with the same request, without first closing the disputeWe later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favorWe contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchaseThe customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped itemsWe shipped the item, as any delay in shipment could reverse the decision of the chargebackThe item was shipped, and the customer did infact refuse the packageWe contacted the customer and informed her that the dispute has been closed in our favorShe once again stated that she did not wan the dress and had no use for store creditAs per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargebackThe item was reshipped, delivered, and signed for by the customerSee below: [redacted] We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfiedThe dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract
Hello,There seems to be an errorAccording to our records, this customers refund has been processed days agoThe refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted] ) If this is not correct, please contact us immediately and we will have our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
Revdex.com:At this time, I have not been contacted by Misses Dressy, Incregarding complaint ID [redacted] .Sincerely, [redacted]
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refund. They also refused to discuss... the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apart. We bought the gown in good faith, believing that the quality was excellent and that the dress would wear well. We could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dress. I have attached the emails that I received from Missy Dresses after I told them that I would be contacting the RevDex.com because of their lack of response. If you have any further questions please feel free to contact me. I appreciate your help with this matter.I In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
RevDex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is misleading I provided *** with the *** tracking number (***) previously For that matter, Missesdressy, notified me that they received the gown in good condition and wanted to give me store credit for it rather than a refund *** states that they are waiting for them (*** *** *** Missesdressy) to respond I opened a dispute against them through *** *** says that I am entitled to a full refund under their (***'s) customer protection programThey (*** *** *** Missesdressy) are still dragging their feet and have not refunded my money.I wonder how many others, who have not pursued a refund to the extent that I have, have ended up stuck with cheap merchandise at an exorbitant cost? You need to investigate this company's business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** Dear Revdex.com:Thank you so much for taking the time to handle thisissue. But at this point we are just goingback and forth.My point was I really would like to have a copy of theconversation that I had with the women I ordered the dress from. I did not call to say I did not want the dress. I called to say there was a mistake madeI agree with the gentleman regarding the store policy, but Iwas told by the women that they did not do returns on customer orders, (I didsay to her that I thought a custom order was something you get measured for andit is made for you). She never reallycorrected me, but kept saying this over and over again. This dress is manufactured and sold to manyProm stores.I did speak to three other stores regarding the issue ofplacing an order with the designer store. I was told that if I was a customer that had called within 24hrs thenthey could cancel the order from the designer without any issues. The item was not shipped or even processedwhen I call them back hrlater to explain that there was a mistake. The store would not have lost any money. Even if they had to take a credit. They order thousands of dresses each day fromthis designer. They could have used thatcredit. Again the mistake was I called and gave a specific number forthe dress when the women looked up that number she should have seen that thedress was sold out. She then should havesaid to me this dress is no longer in stock. But what she did say to me was I don’t have that number give me anothernumber. On the phone tape you would haveheard me say I don’t have another number all she kept saying was she neededanother number. As I have repeated manytimes and the *** of the store has not once addressed this. Then she kept saying give me anothernumber. I had originally ordered thisdress from another store. They called methe next day to say the dress was out of stock. But I could call other stores because some stores may have the dress instock. So this is where I got the numberfrom. (Each prom dress has a stylenumber that you use no matter where you get the dress from. So if the woman had said to me the number isout of stock I would have said thank you very much and hung up. (I did not know this about the numbers untilI spoke with my daughter and another store. When I gave the number and she said she did not have it I had no ideaabout the number system) But she continued with her give me anothernumber. So on the slip was anothernumber I gave that one to her. But Ilater found out that was the store’s store number). So that is when I went on their website tosee if I could find it. I told her whatthe dress looked like. She should havealso said she was not a sales rep, but a customer service person that just doeson line orders. She would not have anyexperience as to what these dresses are all about. So I looked up the dress on their website Isaid I wanted a mermaid bottom but all I was seeing was a model with half thedress showing. I said I think this is theone, the top looks right but the waist because that is all I was seeing lookeda little different. Again I said doesit have the mermaid bottom. She said isthis the dress you want. This is wherethey continue to insist that I gave them the number came from. I did not call up and give them that numberoriginally. So I again said if it is themermaid style then that is the one I want. So she went and ordered it. It was not that I changed my mind decided not to take thedressIt was the decision that it was not the dress I discussed with her onthe phone. So that was my reason to askthat I not want this dress. Yes I was asked to choose another item. And we did so, but unfortunately the dressesshe picked where not available. Like Ihave mentioned to them (again they are in the business and must see this allthe time) A girl will come in and try onmany many dresses and find the one she wants, that looks good on her andfits. So unfortunately, we did not havethe time to travel an hour away to try on more dresses and then find out theydid not have it Plus they are in NewYork and we are in Massachusetts. Notall the stores carry the same dresses for you to go and try on. And if the policy is you have to keep thedress you order then you have to be darn sure that is the dress you want. So after they refused to cancel the dress, yes I did call mycredit card company and I was told by their reps that this should not be aproblem and to get the paperwork started. Again this is a $dress that my daughter saved her money for. So after the long process of going back andforth with the credit card company I was told in June that even if I had wonthe case then I still had to abide by the store. When I asked the credit card company why Iwas not informed of this policy (I did ask them how the entire process went,and they admitted that they should have told me this) I have also spoke to themdue to the fact that they don’t have anything in their website or have hadanything on any documentation to say that they need to follow the storepolicy. But I was also explained that 9times out of the merchant will just refund the money. The store never informed me that the dress was there, ittook six weeks to get to their store. Soagain it was not processed that day or shipped. Their statement to me was they were not going to tell me anything untilI had dropped my suit. But I did notlearn this until again in June. The promwas May ***. I did not refuse the dress on my own. I received a letter from the credit cardcompany asking if I had the merchandise and if I did I need to return it. I sent them a letter stating that I had neverreceived the merchandise. And was nevernotified that it had come in. So out ofcuriosity I called the store to see if the dress did come in on April ***like they said it would and I was told they could not give me the info until Idropped the case. I wanted from themproof of the date the dress came to their store. The women had said to me if it came in afterMay *** then I would get a refund. So again I was told they could not give meany information. I called the creditcard company and told them this they told me to document it. Then the next day I get an email from the storestating that they are sending out my dress. I told them not to because this was still going on. So I called the credit card company again andthey told me to refuse the dress. Thena few weeks later I was told that no matter the outcome I had to go with thestore policy. As I explained to the creditcard company since they made me refuse the dress I was once again breaking astore policy of refusing the dress. Sothe rep from the credit card company got on the phone and asked if they wouldresend the dress. Because now I waspaying for it and did not have the dress.So in the end, we can continue this, but it is their wordagainst mine unless I can get the taped conversationBut they are not willingto do this. They don’t want to take anyresponsibility for a mistake on their part when they should have right from thestart to say that the dress was out of stock. If they had just used those five words I would not be out $718.00, andmy daughter would have had a dress for the prom. If they think they were being fair, then theyneed to take a better look at their system. Like I mentioned above I had contacted three other stores in my area andthey all said they would have cancelled the order with the designer, especiallysince I called right back after ordering the dress. At this point, they are never going to admit their part inthis and it seems like everyone is going with their policy. I justwant others to be aware that when they do call this store to order somethingthey need to know that this is not a sales rep but a person using a computerthat has no idea what they are ordering for people and that they are not familiarwith the items that they sellThank you, *** *** I am sending you the order slip from the first store I ordered the dress from (this is where I gave her the number for the dress) but they told me they could not get the dress but to try another store. The other slip is the email I got from Missess Dressy on the day of the orderThe third slip is the one I got from the credit card company asking me to return the merchandise, which I did send them back the response that as of 5/*/15 I never did receive my dress. The fourth slip is the resonse I got back from credit card company from my initial despute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Hello,The dress was shipped out on May ***, 2015, via ***, tracking ***The item was delivered and signed for by the customer on May ***, 2015.Additionally, the disputed amount has been refunded as of May ***, Confirmation of refund is as follows:Refund (Unique
Transaction ID # ***) Thank you,- Missesdressy Customer Support Team
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They sent the dress regardless of everything and refuse to take it back for as a return
In order for the
Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request
I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her againShe tolld me that the verification email I sent must have been re written with a different date as she could not find it in her recordsI sent her print screens of the emails sent - but nothing happenedI am honestly shockedI tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress backI cant see that in any confirmation emails that this should have been a special orderI am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: They did not refund my purchase price Rather, they have kept my money and "credited my account" with it I have no wish to purchase anything in the future from this site I have learned my lesson with our first dealing I want my money refunded to my *** account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Misses Dressy, Inchas been resolved
Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,
*** ***