At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They emailed me to say that "because I chose not to upgrade to quicker processing" that they cancelled my order and gave me in store
credit In store credit is not acceptable because they didn't uphold their end of the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,The customer placed an order for a dress over the phone with our sales repAfter placing the order with the designer, the customer called us and requested to cancel the orderIt was explained to the customer, that canceling the order was not possibleThe customer then made the claim that
the sales agent ordered the wrong dress for herWe reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering processThe agent ordered the exact dress the customer orderedWe contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with anotherTo keep the customer happy, we decided to issue her a store credit to continue with another dressThe customer later contacted s saying the dress she wanted was sold out in the color and sizeAnd therefore would like to cancel her order and be refundedWe again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designerBut we agreed to allow the customer to continue to use her store credit to make a replacement purchaseafter a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refundLet me preface this by saying missesdressy.com advertises more than 10,dresses from over designersThe customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the chargesWe explained the situation to her credit card company for there review and investigationBefore a decision was made, the customer contacted us requesting us to ship the itemWe told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card companyThe customer contacted us several times after with the same request, without first closing the disputeWe later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favorWe contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchaseThe customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped itemsWe shipped the item, as any delay in shipment could reverse the decision of the chargebackThe item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favorShe once again stated that she did not wan the dress and had no use for store creditAs per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargebackThe item was reshipped, delivered, and signed for by the customerSee below:***
We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfiedThe dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract
Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchaseBut I fail to see how we are ultimately responsible for the outcome of your situationBefore placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales repsThey do not receive any commission or incentive to push you towards a purchaseThey are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to youIf it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchasesOur policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the systemAs we placed the order for you with the designer, the funds were immediately debited from our accountThis is precisely why we do not allow for cancelations on special order itemsWe then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted itemThe replacement item, in the size and color you required, happened to be sold out and you were asked to choose another itemSo just to clarify, your originally ordered item was available for purchaseyour replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was availableYou refused and proceeded to charegeback the purchase with your bankYour bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchaseWhile banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another itemYou mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargebackAs per your bank, we were required to ship your originally placed itemWe did just that, and you refused the packageAfter refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refundOur policy was explained, the investigation was concluded, and we once again offered you the option of choosing another itemYou once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account)And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have toWe did not have to offer you a replacement item after you placed your order for a special order itemWe did not have to offer you a replacement item after the chargeback was decided in our favorWe did not have to re-ship you your refused item, until you made arrangements to pay for reshipmentBut we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dressBut we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind
The transaction has been refundedIt takes the credit card processor a couple of days to close the case an return the fundsPlease see attached document below:
Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, *** ***, placed an order for dresses:SM$278.00SM$398.00MN61413R $498.00Both SM& MN61413R have been ordered
with the designer, and are scheduled to depart the designers warehouse sometime this weekThe 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another itemI will attach evidence of all above stated claims
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
This company has contacted me, but the emails seem auto generatedThey did tell me that the dress was not even available to order and
offered a store creditI have no interest in thatI requested a refundThey still have not provided a refundI have seen a few online surveys and many-many people have had the same complaint that I have about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,Your return item has been received on 8/**/and has passed inspection for wear or damageYour account has been credited in accordance with your purchaseIf you have any questions or concerns, please feel free to contact us 24/7, as we have agents on call around the clock via
phone,chat, and email.- Missesdressy Returns Dept
Revdex.com:
The business has refunded my moneyI believe the complaint is still relevant as it played a part in my money being refunded but the overall result is that the vendor has satisfactorily refunded the charge.
Sincerely,
*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They emailed me to say that "because I chose not to upgrade to quicker processing" that they cancelled my order and gave me in store
credit In store credit is not acceptable because they didn't uphold their end of the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,The customer placed an order for a dress over the phone with our sales repAfter placing the order with the designer, the customer called us and requested to cancel the orderIt was explained to the customer, that canceling the order was not possibleThe customer then made the claim that
the sales agent ordered the wrong dress for herWe reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering processThe agent ordered the exact dress the customer orderedWe contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with anotherTo keep the customer happy, we decided to issue her a store credit to continue with another dressThe customer later contacted s saying the dress she wanted was sold out in the color and sizeAnd therefore would like to cancel her order and be refundedWe again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designerBut we agreed to allow the customer to continue to use her store credit to make a replacement purchaseafter a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refundLet me preface this by saying missesdressy.com advertises more than 10,dresses from over designersThe customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the chargesWe explained the situation to her credit card company for there review and investigationBefore a decision was made, the customer contacted us requesting us to ship the itemWe told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card companyThe customer contacted us several times after with the same request, without first closing the disputeWe later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favorWe contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchaseThe customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped itemsWe shipped the item, as any delay in shipment could reverse the decision of the chargebackThe item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favorShe once again stated that she did not wan the dress and had no use for store creditAs per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargebackThe item was reshipped, delivered, and signed for by the customerSee below:***
We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfiedThe dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract
Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchaseBut I fail to see how we are ultimately responsible for the outcome of your situationBefore placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales repsThey do not receive any commission or incentive to push you towards a purchaseThey are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to youIf it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchasesOur policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the systemAs we placed the order for you with the designer, the funds were immediately debited from our accountThis is precisely why we do not allow for cancelations on special order itemsWe then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted itemThe replacement item, in the size and color you required, happened to be sold out and you were asked to choose another itemSo just to clarify, your originally ordered item was available for purchaseyour replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was availableYou refused and proceeded to charegeback the purchase with your bankYour bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchaseWhile banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another itemYou mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargebackAs per your bank, we were required to ship your originally placed itemWe did just that, and you refused the packageAfter refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refundOur policy was explained, the investigation was concluded, and we once again offered you the option of choosing another itemYou once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account)And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have toWe did not have to offer you a replacement item after you placed your order for a special order itemWe did not have to offer you a replacement item after the chargeback was decided in our favorWe did not have to re-ship you your refused item, until you made arrangements to pay for reshipmentBut we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dressBut we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind
The transaction has been refundedIt takes the credit card processor a couple of days to close the case an return the fundsPlease see attached document below:
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***Sincerely,
*** ***
Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, *** ***, placed an order for dresses:SM$278.00SM$398.00MN61413R $498.00Both SM& MN61413R have been ordered
with the designer, and are scheduled to depart the designers warehouse sometime this weekThe 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another itemI will attach evidence of all above stated claims
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
This company has contacted me, but the emails seem auto generatedThey did tell me that the dress was not even available to order and
offered a store creditI have no interest in thatI requested a refundThey still have not provided a refundI have seen a few online surveys and many-many people have had the same complaint that I have about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,Your return item has been received on 8/**/and has passed inspection for wear or damageYour account has been credited in accordance with your purchaseIf you have any questions or concerns, please feel free to contact us 24/7, as we have agents on call around the clock via
phone,chat, and email.- Missesdressy Returns Dept
Revdex.com:
The business has refunded my moneyI believe the complaint is still relevant as it played a part in my money being refunded but the overall result is that the vendor has satisfactorily refunded the charge.
Sincerely,
*** ***