Hello,There seems to be an errorAccording to our records, this customers refund has been processed days agoThe refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # ***) If this is not correct, please contact us immediately and we will have
our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called to cancel only a few hours after my order! My order was placed at 1am on the *** & I called at 9am that same day and asked to cancel & they company said they would not cancelThe representative on the phone kept telling me to choose different dresses, I did not agree to thatI later received an email stating that I'm being issued a store credit for one of the dressesI no longer want to deal with this company, a store credit is not the answerI just want my money refunded as this order was not even processed, nor shipped at the time that I have calledI have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***I have called them several times and I keep being told that my refund is being processed. Its been a month and still no refund.Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Misses Dressy, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because Missy Dressyhas now said the dress has been "Sold Out"They originally said it was a "Special Order" and kept postponing the date of
availabilityNow they will only offer to refund half my money because it was a Special Order even though they can't provide the dressThat is unacceptablePlease advise me as to what I can do at this point. Thank you. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refundThey also refused to discuss
the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apartWe bought the gown in good faith, believing that the quality was excellent and that the dress would wear wellWe could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dressI have attached the emails that I received from Missy Dresses after I told them that I would be contacting the Revdex.com because of their lack of responseIf you have any further questions please feel free to contact meI appreciate your help with this matter.i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:At this time, my complaint, ID *** regarding Misses Dressy, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.My dress was shipped the last minute, I got it within working days, its an authentix designer dress, however it was a bit
big, but I suspect this is due to designer size chartThank you.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Some background on this purchase:This customer placed an order for dressesout of the was a special order dress.Our store policy regarding returns is as follows:"You may return your dress to us within business days of receiving the packageWe will issue you a store credit for the cost of the item, which will be valid for yearWe are only able to accept returns on Dresses (excluding Bridal Gowns) and Shoes, and the item must be in original condition, unworn with tags attachedBridal Gowns, Jewelry, Handbags, Undergarments, Swimwear, Bridal Accessories and Sunglasses are not eligible for returnIn addition, Special Order items, Sale items, and items purchased in our Showroom are not eligible for return"Please note our policy clearly states special order items are not available for returnSpecial order items are items that are specifically manufactured by the designer based on customer requestsThe customer was fully aware he could not return the special order item.Regarding the other dresses, which were both returned by the buyer, we did follow our policy and the customer did receive store credit for those returned items.We have not breached our promise with the customer and followed our store policy as it is written on our site
Hello,We sincerely apologize for the delay in your refundYour account was mistakenly put in refunded status, prior to the actual refund.We went ahead and closed the dispute with your credit card company and accepted full responsibility.Once again, we sincerely apologize for any inconvenience this
may have caused
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***This company should be charged criminally for th many consumers they have stolen money fromI have also notified the New York atty general.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May *** The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returnsI said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a ***. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, *** the *** had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any year girl how hard it is to find the right prom dressSo we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for usYes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with *** *** on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to *** the *** that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. *** again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,
*** ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,There seems to be an errorAccording to our records, this customers refund has been processed days agoThe refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # ***) If this is not correct, please contact us immediately and we will have
our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called to cancel only a few hours after my order! My order was placed at 1am on the *** & I called at 9am that same day and asked to cancel & they company said they would not cancelThe representative on the phone kept telling me to choose different dresses, I did not agree to thatI later received an email stating that I'm being issued a store credit for one of the dressesI no longer want to deal with this company, a store credit is not the answerI just want my money refunded as this order was not even processed, nor shipped at the time that I have calledI have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***I have called them several times and I keep being told that my refund is being processed. Its been a month and still no refund.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** *** ***
Revdex.com:At this time, my complaint, ID *** regarding Misses Dressy, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because Missy Dressyhas now said the dress has been "Sold Out"They originally said it was a "Special Order" and kept postponing the date of
availabilityNow they will only offer to refund half my money because it was a Special Order even though they can't provide the dressThat is unacceptablePlease advise me as to what I can do at this point. Thank you. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** *** ***
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refundThey also refused to discuss
the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apartWe bought the gown in good faith, believing that the quality was excellent and that the dress would wear wellWe could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dressI have attached the emails that I received from Missy Dresses after I told them that I would be contacting the Revdex.com because of their lack of responseIf you have any further questions please feel free to contact meI appreciate your help with this matter.i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:At this time, my complaint, ID *** regarding Misses Dressy, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.My dress was shipped the last minute, I got it within working days, its an authentix designer dress, however it was a bit
big, but I suspect this is due to designer size chartThank you.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Some background on this purchase:This customer placed an order for dressesout of the was a special order dress.Our store policy regarding returns is as follows:"You may return your dress to us within business days of receiving the packageWe will issue you a store credit for the cost of the item, which will be valid for yearWe are only able to accept returns on Dresses (excluding Bridal Gowns) and Shoes, and the item must be in original condition, unworn with tags attachedBridal Gowns, Jewelry, Handbags, Undergarments, Swimwear, Bridal Accessories and Sunglasses are not eligible for returnIn addition, Special Order items, Sale items, and items purchased in our Showroom are not eligible for return"Please note our policy clearly states special order items are not available for returnSpecial order items are items that are specifically manufactured by the designer based on customer requestsThe customer was fully aware he could not return the special order item.Regarding the other dresses, which were both returned by the buyer, we did follow our policy and the customer did receive store credit for those returned items.We have not breached our promise with the customer and followed our store policy as it is written on our site
Hello,We sincerely apologize for the delay in your refundYour account was mistakenly put in refunded status, prior to the actual refund.We went ahead and closed the dispute with your credit card company and accepted full responsibility.Once again, we sincerely apologize for any inconvenience this
may have caused
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***This company should be charged criminally for th many consumers they have stolen money fromI have also notified the New York atty general.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May *** The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returnsI said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a ***. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, *** the *** had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any year girl how hard it is to find the right prom dressSo we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for usYes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with *** *** on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to *** the *** that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. *** again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,
*** ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:Since the last time I responded, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***.Sincerely,
*** *** ***