Mercantile Adjustment Bureau LLC

This complaint was investigated and our office spoke to Mr*** on August 2, Mr*** stated that he did not want to talk to us and hung up, never requesting validation or mentioning a disputeMercantile Adjustment Bureau also never received a written request for validationAs a
result of this dispute, Mercantile has submitted a request to remove the credit reporting from the bureausWe apologize for any inconvenience that this may have caused.Sincerely, Daniel *** Chief Compliance Officer

Thank you for bringing this matter to our attention.I investigated this complaint regarding an account placed with Mercantile Adjustment Bureau, LLC forthird party collections by our client [redacted] Savings Bank. This account was resolved for less than the fullbalance on November 28, 2017. Mercantile...

did not report this account to the credit bureaus. Mr. [redacted]would need to contact [redacted] Savings Bank at ###-###-####, ext. [redacted] regarding credit reporting.We apologize for any inconvenience that this may have caused.Sincerely,Daniel F[redacted]Chief Compliance Officer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards, [redacted] Hello, does this mean that it will be removed from my credit? And I would like something in writing stating that this matter has been addressed and that it will be deleted. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted] This company called my co-signer and I daily threatened to take his property. At this point we contacted a bank to get a loan to pay off the account. We made a settlement agreement of $50000. The company then  charged 61,000. After the payment was made they would no longer communicate and said they are only legal required to tell me so much and would not fix the problem. They payed [redacted] the $50000. I was then taxed on the "write off" and payed the IRS even though we didn't  pay the write off amount

We further investigated this complaint and determined that our office processed a payment on 1/31/15 for $183.33. Our bank informed us on 3/12/15 that the payment was returned by Mr. [redacted]'s bank.  According to Mr. [redacted]'s February 2015 bank statement, there appears to have been an issue with an  overdraft on 1/28/15 which may have contributed to the payment being returned by his bank. Mr. [redacted]  might want to follow up with his bank to determine why the payment submitted by Mercantile on 1/31/15  was returned.  Since Mercantile was not notified of the returned transaction until 3/12/15, the payment scheduled for  2/28/15 was processed as scheduled. A total of 5 payments were processed and applied to the balance. The return of the 1/31/15 payment resulted in the settlement not being fulfilled. The account was subsequently recalled by our client, [redacted]g.We have contacted Galaxy and they agreed to return the account to Mercantile. As a courtesy, Mercantile is willing to honor the settlement, despite the 1/31/15 payment not being made. A settled in full letter will be mailed to Mr. [redacted] this month to [redacted]. We apologize for any inconvenience that this may have caused.  Daniel F[redacted]   Chief Compliance Officer

I investigated this complaint and Mercantile Adjustment Bureau, LLC received a notification of a creditreport dispute on March 26, 2018. This dispute was investigated in accordance with the Texas FinanceCode and an itemization of validation of debt was mailed to 6201 WINDHAVEN PKWY 2617PLANO,TX...

75093 on March 30, 2018. On April 16, 2018, Mercantile received a written validation ofdebt request and validation of debt was once again mailed on April l 8, 2018. A credit report dispute wasreceived again on April 30, 2018 and validation documents were mailed for a third time on April 30,2018. Mercantile provided all required documentation when requested and denies any violations. As aresult of this complaint, Mercantile has ceased collection activity on this account, including creditreporting.We apologize for any inconvenience that this may have caused.Sincerely,Daniel [redacted]Chief Compliance Officer

I investigated this complaint and did review all of the call recordings From April 6, 2017 and May 22,2017. Ms. [redacted] may contact Mercantile to set up another payment arrangement if she chooses to do so.We apologize for any inconvenience that this may have caused. Sincerely,  Daniel [redacted]  Chief Compliance Officer

I investigated this complaint regarding an account placed in our office by our client Rochester General Hospital. Our office received permission from Ms. [redacted] on April 3, 2017 to speak to her son [redacted]to arrange payment for her account in the amount of $14.16. The payment was processed on April...

4, 2017 and is paid in full. This was the last communication that Mercantile had with Ms. [redacted] or her son and this is the only account which Mercantile had in our office for Ms. [redacted]. Mercantile did not report this account to the credit bureaus.  We apologize for any inconvenience that this may have caused.  Sincerely,Daniel [redacted] Chief Compliance Officer

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,  [redacted]

This complaint was investigated and as a result of this dispute, Mercantile has submitted a request to delete the reporting from the credit bureaus.  We apologize for any inconvenience that this may have caused.Sincerely,  Daniel [redacted] Chief Compliance 0fficer

I investigated this complaint regarding an account placed with our office for third party collections by our client SUNY Buffalo State College. Mercantile Adjustment Bureau does not purchase debt and all interest is accrued by our clients. Our office spoke to Ms. [redacted] on November 10, 2016 and...

Ms. [redacted] stated that she would be paying the account in full and would look into obtaining a loan to pay the balance within the next two weeks because she was applying to another school. Ms. De Marie then called Mercantile on August 18, 2017 and stated that she that she wanted information on the balance and that she wanted to pay the balance in full and would be calling back within the week. Ms. [redacted] called Mercantile on August 23, 2017 and requested a settlement on the balance. Mercantile advised Ms. [redacted] that our client only authorizes Mercantile to offer a settlement of a 50% reduction of the interest, which our client accrues, which would be a reduction of $90 to a settlement of $1, 752.18. Mercantile offered to submit Ms. [redacted]'s settlement request of$1,450 to our client for approval. On August 24, 2017, Ms. [redacted] called Mercantile and was advised that her settlement request of$1,450 was not accepted by our client. Ms. [redacted] stated that she would need to call back. On August 25, 2017, Ms. [redacted] called Mercantile and was advised that the settlement of$1,452.18 was available until August 31,2017 and Ms. [redacted] stated that she would call back. On September 6, 2017, Ms. [redacted] called Mercantile and was advised again that [redacted] wanted to pay the settlement and was advised that  Mercantile had to verify with our client whether the settlement was still valid since it was not received by August 31, 2017. On September 7, 2017, Ms. [redacted] called Mercantile and stated that she spoke to our client and they advised her that Mercantile owns the account and accrues interest. Ms [redacted] was advised that that is not correct. The current client-approved settlement amount as of today is $1,752.18.We apologize for any inconvenience that this may have caused. Sincerely,  Daniel [redacted]  Chief Compliance Officer Mercantile Adjustment

This complaint was investigated and phone number [redacted] has been removed from our system and placed on our "Do Not Call List".  We apologize for any inconvenience that this may have caused.  Sincerely,   Daniel F[redacted]Chief Compliance Officer

Mercantile did not report any information on this account to the credit bureaus.The client contact information is:[redacted]

We have submitted the dispute and allegation of fraud to [redacted] and placed the account on hold.  We apologize for any inconvenience that this may have caused.  Sincerely,  Daniel F[redacted]  Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you.  You can mark this complaint as closed and satisfied.  The misdirected calls have stopped.

This complaint was investigated and we notified our client of Mr. [redacted]' dispute. We have alsosubmitted a request to delete the credit reporting.We apologize for any inconvenience that this may have caused.Sincerely,Daniel F[redacted]Chief Compliance Officer

I investigated this complaint and our office spoke to Ms. [redacted] on April 21, 2017 regarding this matter. Mercantile has not reported this matter to the credit bureaus and will no longer contact Mr. [redacted]regarding this matter.  We apologize for any inconvenience that this may have caused. ...

Sincerely,   Daniel [redacted]  Chief Compliance Officer  Mercantile

Please see attached response.Dear [redacted]
Mercantile Adjustment Bureau does not report any information to the IRS[redacted] would need toaddress this matter with [redacted].Sincerely, Daniel F[redacted]Chief Compliance Officer

I investigated this complaint and Mercantile received a request for a credit report deletion through-Oscar on April 18, 2016. The deletion was submitted at that time. A second request has also been submitted today. Attached is a copy of the request. We apologize for any inconvenience that this may...

have caused.  Sincerely,  Daniel [redacted] Chief Compliance Officer