Merchant Bankcard

So far everything seems very easy and everyone has been helpful and courteous Hopefully it will continue

I would recommend this company and their product to any business Their fees are less expensive and I had no trouble working with them with any issues that arised

I am sorry to hear your experienceI have looked into the notes and wee that your account utilizes day future billingThis is not something our regular bank channels accept and therefore declined the accountWe tried to get you to another one of our back end channels and needed some additional
info to submit the new request (all back ends require different information) Once the new application was looked over it was identified that the owner of the business (the one who signed on the app) was unable to be verifiedWe reserve the right to approve or decline any and all applications due to the large number of fraudulent accounts that are attempted to be set upUnfortunately at this time we will not be able to approve your account. Thank you and happy Holidays

Very fair pricing while providing the equipment free of charge with absolutely no contracts!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for a response to this matterAlthough it is hard for me to either accept or deline the offer as there was not a dollar amount to the offerMy records do show a total amount that was deducted from my account of $Please let me know if that is the figure that will be credited back to my account.*** *** *** ***###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As a Consultant, operating on both National as well as occasional International levels, MerchantBankcard has been effective and efficient in satisfying any of my company's needs as they arise
Our representative, MrDavid L***, is always very prompt and attentive to any questions or needs that may arise
As CEO of the company, its nice to be able to work with the same person within an organization for an extended period of time rather than a different rep every two weeks as I have experienced with previous vendors
Kudos and hats off Merchant Bankcard!

Hi, First off, I am sorry to hear about your experience with our companyThe reason your account cannot and would not be closed down without returning our equipment is we provided you our equipment free of chargeWe incur the expense for our clients while they process with usWe do not lock
anyone into contracts and always go above and beyond crediting our merchants to keep them satisfiedWe are at a loss on every account for months (due to us paying for your equipment) so we cannot be expected to close an account until you the merchant return our equipmentThe reason you were charged for December is, as you stated in your complaint, you dint return our equipment till mid monthOnce the months starts, the back end banks will always charge the account for the month. We can gladly close down and or refund the months were service was not used but please understand we are taking the loss here even though your agreement lists the monthly fee's and monthly minimum which you were rightfully charged. I will confirm that your equipment has been returned and assuming it has been we can go ahead and issue you a credit and close out the account (if it has not been done so already) If the equipment has not yet been returned/received, we will need to get the unit back or payment for the non returned equipment prior to closure. I hope this satisfies your requests as Id like to rectify this situation to your full expectations Sam S

Jay was awesome! Very helpful and got me set up quickly considering the hurdles we had to overcome I've been up and running for a few months now and everything since day one has been functioning smoothly

Merchant Bankcard offer us a great deal on our credit card processing We accepted their offer and are very pleased with the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I am sorry to hear your experience and know there has been a lot of back and forth between my Customer Service and your business. I want to make sure that we fix this situation for you and at this point am happy to just refund your full requested amount for the missing...

months.  Please reply with your agreement that this will satisfy your issue and I will instruct our finance department to send you an ACH.  Hope this is satisfactory to you and am truly sorry we could not fix this quicker. Sam S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This does not fix anything. Like I said. I returned the product on the [redacted] of December therefore I did my part of the agreement. I want my account closed right now and I want my refund of all the bogus monthly charges that were not agreed on. It's not fault you haven't recieved product back. I did my part. Refund and account closed now. Thank you! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The merchant contacted MBC on [redacted] and was issued a call tag to return the equipment. As the call tag was not used it expired, so the merchant contacted MBC on [redacted] and another call tag was issued on 3/**. The equipment was sent on 3/** arriving on 3/**. The account has been closed and a refund of...

$68.46 has been processed as per merchants request with ticket ID [redacted]. We anticipate this resolves the matter to your expectations.

Hi [redacted],We are always striving to perfect our customer service and satisfaction. As a result, we are pleased to inform you that a full refund of $26.00 has been issued to your bank account. Hopefully this resolves this matter to your fullest expectations and shows you our companies intentions to...

always satisfy our customers. Please feel free to reach out with any questions at any point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again......I STILL have NOT received the full refund. I have received the $349.00, but not the $253.50. I will accept the complaint once the $253.50 has hit my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the enclosed complaint and issued a refund for the disputed amount of $26.82. Please find below written confirmation from the merchant the issue has been resolved.[redacted]
[redacted]...

[redacted]
** [redacted]
*  [redacted]
*
*  [redacted]

PLEASE SEE THE ATTACHED PDF SHOWING THIS MATTER WAS RESOLVED 12/*/2016 AND THE FULL AMOUNT WAS WIRED TO [redacted] ACCOUNT. Please acknowledge that this clears all concerns and issues and that nothing else is needed to be done moving forward. Thank you, Sam S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:per the email I received from the customer service department, I was to receive a credit in the total of $83.31 due to continued charges even after I notified you of cancellation.  We only received a credit of $55.54.Attached is the email from the customer service department indicating the total refund we were due. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
We are always striving to perfect our customer service and satisfaction. As a result, we are pleased to inform you that a full refund of $26.00 has been issued to your bank account. Hopefully this resolves this matter to your fullest expectations and shows you our companies...

intentions to always satisfy our customers. Please feel free to reach out with any questions at any point