Merchant Bankcard

The funds were deposited in the merchants account on 3/**. We have also taken steps to adjust the auto batch time for this merchant to insure all transactions completed by 430pm CST are funded the next business day. It should be noted, although our headquarters were closed on 3/** due to...

the blizzard in NY, as were most business’s in the Tri-State area, the merchant did speak with customer service regarding this matter on 3/** as our customer service is available 24/7. There were no voice mails left by the merchant at headquarters or any emails from the merchant sent to headquarters requesting further assistance. Had the merchant attempted to contact us on 3/** the merchant would’ve been informed the funds had been deposited that day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again......I STILL have NOT received the full refund. I have received the $349.00, but not the $253.50. I will accept the complaint once the $253.50 has hit my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I own a daycare center. Before I was contacted by Merchant Bankcard, I was paying astronomical fees with another company. MB contacted me and I've had nothing but a positive experience with this company. I have recommended them to a couple of other friends who own businesses also.

I cannot say enough positive things about this company. I had been dealing with a different company when I first opened my business. I was charged outrageous startup fees, monthly fees and a high percentage rate for the transactions. The customer service at the other company was the worst I have ever had with any company and getting my funds deposited was always an issue with the other company. I, however, have not had the first issue with this company. There is always someone happy and eager to help me with any questions I may have. My funds are available the next day and I don't have the outrageous fees attached to each transaction. I highly recommend Merchant Bankcard to all companies, especially new companies that are not aware of their options.

Merchant Bankcard Services ,
I am a new Start up business ,And as you know you will receive a million request for your credit card services ( too many calls ) ! Sergio A[redacted] | Senior Account Executive called and asked very professional to review my needs and wants . He showed and explained to me the process and the rates ! No Pressure sales he put a program together , Which I have had review by five other merchant accounts and only one cloud beat the rate, and it would only save me 25 dollars ! How ever please remember , They have excellent customer service! Always available!!! , and will return calls. When he couldn't resolve and issue his supervisor Jay Solved the issue ! Both are professional and look lout for my services . Weather you are a new or looking to have your services review , I would defiantly let them give you a review , You might be surprised ! Again the customer service, and then the rates is why I am there !
Paul

Good Service, Excellent rates, and very easy to process credit card transactions.
I like their service. They will always answer any questions and make it all clear.

Hi [redacted],
First off I apologize on behalf of our company for any frustration this ordeal may have caused you. I have reviewed all charges and notes on your account and although we do have different notes in the system compared to your review/complaint, we always want our merchants to...

feel they have been done right by. Therefor we will be issuing a full credit to your account. We have tried contacting you numerous times the last few days via email and phone and have been unsuccessful. You should see the refund hit your account in 5-7 business days. Please let us know you have received this and are satisfied with our willingness to refund ALL charges. This in fact puts us at a substantial negative $ on your account, but once again our customers and satisfaction does come first. 
Sorry again for any inconvenience and hope you have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for a response to this matter. Although it is hard for me to either accept or deline the offer as there was not a dollar amount to the offer. My records do show a total amount that was deducted from my account of $602.50. Please let me know if that is the figure that will be credited back to my account.
[redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was a great company to work with. Gavi S[redacted] was an awesome person to deal with. He answered all my questions and was very helpful.

Working with Gavi has been such a pleasure. He always gets back to me in a timely manner, and is very patient with myself, and my co-workers when we need an explanation on how things work. He has gone above and beyond in being in touch with us when needed outside of regular work hours.

very helpful company. They were able to get me the best rate for my cc terminal! very easy to work with. Best customer service; always available.