Meridian Laboratory Corporation

Initial Business Response / [redacted] (1000, 8, 2016/01/14) */ Thanks for reaching out! We were able to follwith the user in question within hours of reaching outSuch instances where the Professional fails to properly update their schedule not to charge a client requires our team to interact with both the client and the professional to work towards as amicable a solution as possible Unfortunately, when we receive two different stories from the client and Pro, or when a Pro is not as timely as desired in a follow-up, such instances may take longer than all parties involved would like to resolveNonetheless, we were happy to work with this individual, who was issued a refund on the 28th of December (the holiday delay factored into that) This was resolved via e-mail on the 28th, and if there's ever any other need, just let us know at [redacted] @styleseat.com as we'd be happy to help :) Thanks again! Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hey there, Thanks for reaching out! As a one-time courtesy, we've issued a refund for $ [redacted] (which should arrive in approximately business days), but please note that in, the future and per our Terms of Service, all refunds and cancellations within hours will need to be handled directly with the professional in question: "Professionals, as a separate entity from StyleSeat, are solely responsible for all customer service issues relating to such Professional's goods or services, including without limitation, any Styling Services, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processesAs between Clients and StyleSeat, StyleSeat is solely responsible for customer service issues relating to any Account, payment, Card processing, debiting or crediting." Thank you, and have a great week!

Hello! This issue was handled on Oct 17 at 08:32 am with our team, with a refund being issued to this individual. Thank you!

Hi there! This individual reached out to us about a charge for an appointment, and we noted that, for refunds, reaching out directly to the professional is most often quickest method to obtain a refund (as we cannot issue an immediate refund on their behalf without contacting them), but also that, if she did not hear back from this professional, to let us know as we'd be happy to helpOnce this individual reached back out to us about the lack of a response from the professional in question, our payments team worked to issue an immediate refund, which should have arrived in this user's account by now Thank you so much!

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Hey there, Thank you for reaching out! We've checked our records, and it looks like our team has interacted with you on two separate occasions explain the refund you issued, but we actually haven't heard back from you on either e-mail thread [redacted] E-mail #1: Your initial contact: [redacted] Our last response: [redacted] E-mail #2: Your initial contact: [redacted] Our last response: [redacted] As both of our e-mail explained, you issued a refund to a client for the amount in question, and we can show where those funds were deposited into your account, and thus, to complete the transaction, the refund then withdrew those funds If you have any further questions, please feel free to e-mail us at [redacted] @styleseat.com, or, just respond directly to either of the threads you had active with us Thank you!

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hey there, Thank you for raising this issue here, we'd be happy to help! The only e-mail of record we have from you is from about a month and a half ago over the Thanksgiving Break (when response times may have been longer than usual, due to holiday office closures) requesting your card be removed and your account deleted, which we were able to do for you In the future, if you'd be so kind as to send a quick e-mail to [redacted] @styleseat.com with the details of your needs (if you feel you were charged by a stylist incorrectly, a hold on your account, etc.), we'd be more happy to provide all the help we can, as we do for all of our users You have been issued a refund which you'll see in the next 1-business days, and the unpaid balance (due to your card declining on an attempted charge, most likely when you canceled your card) is now cleared as well Have a great day!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello! As a one-time courtesy, we have issued a refundIn the future, this will need to be handled directly with the professional in question, per out Terms of Service Thank you!

Hi there,Thanks for reaching out! What's happened here is that professional in question did not properly update their appointment for you to ensure that you were not chargedWe'd be happy to issue a one-time courtesy credit for the appointment in question ($**), though, moving forward, such instances will need to be addressed directly with the professional, per the StyleSeat Terms of Service ():"Each Professional, as a separate entity from StyleSeat, is solely responsible for all customer service issues relating to such Professional’s goods or services, including without limitation, any Styling Services, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processes."Thank you so much!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I contacted Stripe and they were not aware and could not provide any information The issue for me is that if there is something fraudulent going on then why is no one making an attempt to verify my identity in order for me to continue using the service and being able to take payment from my clients I believe the issue is actually due to my styleseat premium account not being paid, which was due to the credit card I had on file being expired By the time I realized this information wasn't updated I emailed styleseat.com and updated payment information in the system My issue is that they have made no efforts to retain my business and prove my identity to offset whatever this fraud issue is If it is merely that my payment was declined due to an expired card then that is not fraud, I should merely be able to update the information and they receive their payment and we all continue business as normal If it is not due to that, then I still would like more information to protect my identity I work hard and have not had a problem thus far All of my marketing materials have that people can book my services on this site I provide makeup artistry services and if I were a fraud don't you think the clients I have thus far would have reported something by now Of course they haven't because I am real and I make them look amazing for their events I am highly dissatisfied because there is no phone support, no customer service willing to assist me in resolving this I guess my business is not valued and I will just have to spend the extra money to change my booking site and notify everyone that styleseat does not care about the consumer experience!Sincerely, [redacted]

Hey there, Thanks for reaching out! We received an e-mail from this individual on Sunday, June 12th, and issued a refund on Monday, June 13thDue to the weekend, responses may not be as quick as during business hours during a business work weekThe professional in question failed to show up for their appointment and to appropriately update their calendar to ensure that this individual would not be charged, and though our Terms of Service state that the Professional is to issue the refund, we're happy to help get that issued ourselves Thank you again, and have a great week!

Initial Business Response / [redacted] (1000, 8, 2015/09/14) */ Thank you for leaving your thoughts, and we do regret hearing that you had a less-than-desirable interaction with the barber in questionFor issues such as these, they are to be managed between the client and the professional in question, as the professional is not an entity associated with the StyleSeat organization and we have no influence over their pricing practicesHere's a snippet from our StyleSeat Terms of Use (which you can view here: https://www.styleseat.com/tos-for-professionals) that gives insight into client/professional instances such as these: "Professionals are solely responsible for all customer service issues relating to such Professional's goods or services, including pricing, order fulfillment, order cancellation by you or a Client, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processesIn performing customer service, Professionals must present themselves as a separate entity from StyleSeat." Our best suggestion for an amicable resolution would be to discuss this with the professional in question, and if you happen to have any questions for our team, please don't hesitate to reach out at [redacted] @styleseat.com as we'd be more than happy to provide any insight that we can

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will accept the refund amount from StyleSeat as stated in the response since no service was rendered

Hello, This was resolved directly with the individual in question on ticket # [redacted] in our systemThank you!

Hi there!We did not receive an response from J [redacted] when she initially reached out, but we can confirm that a refund has been issued to her by her professional. This issue was due to a stylist who had not properly updated the appointment on their calendar to ensure the client was not charged.Please... feel free to respond here or on our original e-mail thread with any other questions.Thank you!

Dear Tamon, If a client wants to dispute a charge on their credit card statement, they call their Financial Institution directly. StyleSeat has no control over credit card disputes made by the client. StyleSeat only provides software for Professionals and Clients to connect... and facilitate the provision of Styling Services, we aren't able to contest the dispute on your behalf. When StyleSeat receives a dispute/chargeback notification from the clients Financial Institution, StyleSeat automatically sends an email to both the client and the professional (you) to understand the nature of the dispute and provide you with an opportunity to present any evidence you may have to challenge it. You then have 5 business days to respond with evidence, however, if no response is received, StyleSeat debits your account as we assume you do not wish to contest the dispute. If you send us evidence, StyleSeat will takes the evidence along with any internal information we can gather from our records and send it to the client's bank for review. TIPS: - Sometimes it's as simple as, the client did not recognize the transaction. - Contacting them directly can often help resolve the issue quickly. - If the dispute is the result of a misunderstanding, the client can ask their bank to withdraw the dispute. - Even if your client withdraws, it’s still important to provide evidence in the case. Please refer to StyleSeat's Terms of Service; Terms of Service: [redacted] Read our blog post on how to deal with chargebacks: [redacted] Liability for Chargebacks and Fraudulent Actions The amount of a transaction may be reversed or charged back to your Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Client or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of these Terms of Service. StyleSeat is not liable for any losses relating to Chargebacks, fraudulent charges, or other actions by any User that are deceptive, fraudulent or otherwise invalid as determined in StyleSeat's sole discretion ("Fraudulent Actions"). By using the Services, you hereby release StyleSeat from any liability arising from Fraudulent Actions. You will also use best efforts to promptly notify StyleSeat of any Fraudulent Actions which may affect the Services. StyleSeat reserves the right, in its sole discretion, to terminate the account of any User that engages in or enables any other User to engage in, Fraudulent Actions. StyleSeat Collection Rights for Chargebacks For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under these Terms of Service until such time that: (a) a Chargeback is assessed due to a Client's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Client may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Account deficit balances unpaid by you. Should you have any further questions, please let me know.

Initial Business Response /* (1000, 6, 2015/11/20) */
Originally contacted at 2:40PM PST on 11/18/2015, our team worked closely and responsively with this individual through several e-mails, and had this issue completely resolved as requested as of 6:18PM PST by 11/19/
If any additional
assistance is needed, we can be reached at ***@styleseat.com
Thank you!
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still seeing my name in the credit card information and am unsure of why it still appears, although there's no credit card on fileI would think that all of my information would have been removed and would desire an explanationIf there was a phone contact for Style Seat this could have possibly been resolvedI can't understand why their organization doesn't provide customers to speak with them about important matters such as thisThey only provide an email address and it had taken a couple of days to attempt to have this issue resolvedI will determine if this is resolved if the information provided from the individual who removed my card could offer a logical explanation of why some of my information still appearsI wouldn't want to have a charge appear in the future from Style Seat without my authorization from this prior appointment
Just asking why all information is not removed
Regards,
*** ***
Final Business Response /* (1000, 17, 2015/12/23) */
We followed up with this individual on 11/19/2015, confirming the removal of her credit card information, the balance on her account, and the insight that, to book again in the future, they'd need to re-add that card information
We did not receive any further correspondence since that date, aside from what we have been presented hereIf any additional help is added, we'd love to help get it resolved ASAP at ***@styleseat.com
Thank you!
Final Consumer Response /* (2000, 19, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will close the complaint but, if charges appear on my credit card pertaining to the date of service from the individuals at Style Seat, and additional dates that the individuals attempted to charge my card, for additional fees, that didn't apply, I will pursue this further
Hopefully all has been resolvedThank you Revdex.com for your assistance in corresponding and helping to resolve this unfortunate issue!
Regards,
*** ***

Hi there,Unfortunately, we are not at liberty to issue a refund here on the Professional's behalf, and you will need to be address this directly with the professional, per the StyleSeat Terms of Service ():"Each Professional, as a separate entity from StyleSeat, is solely responsible for all customer service issues relating to such Professional’s goods or services, including without limitation, any Styling Services, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processes."Thank you!