Meridian Laboratory Corporation

Hi ***, we respect and value your feedback and are happy to provide you with more insights on this matterIn certain circumstances we have to conduct investigations into suspected fraudulent activity on our platform, that might lead to suspended accountsYour account was flagged by our risk
management team for a single high payout in the amount of $*** on ***, which was disputed by the cardholder with their banking institution as a fraudulent transactionUnfortunately your account has not been cleared to process credit cards through our platform and we recommend collecting cash going forwardWhen you attempted to charge the $*** no-show fee on ***, the card declined and in turn, was waivedIf you have further questions regarding these transactions or regarding your account, please email [email protected] and we would be more than happy to work on resolving this issue directly with youI’ve also included a link to our Terms of Service for your reference: https://www.styleseat.com/tos-for-professionals

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi there,
Thanks for reaching out! The pending charge you're seeing is due to your professional failing to update their calendar appropriately for your particular appointment, leaving it open, and thus a pending balanceWe can see that your professional has since checked this appointment out
without charge, so you should no longer see this balance
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello!
This issue was resolved on ticket #***, on July 21st:
"
Hey ***,
I'm so sorry you missed that response!
The $charges in question are actually standard authentication charges, which are temporary checks used to verify that the card in question is active and fundedThese
authentication checks will occur when a new card is added, when you book an appointment, and on the dany appointmentThese are usually void immediately, though may take up to hours, depending on the card's issuing bank, creditor, etc
Thanks again, and if you have any other questions, please let us know as we'd be more than happy to answer them
Have a great rest of your day!"
Thank you!

Hello!
This refund was submitted by this individuals professional and processed on 5/(please see screenshot attached)
Thank you so much!

Initial Business Response /* (1000, 5, 2016/02/09) */
Thank you for the contact!
We were able to respond to this individual within the same day of her reaching out to us, and explained that the double-charge and the pending balance was due to her stylist not properly updating her schedule to a)
charge her as cash and b) in not doing so, a pending balance was left on her account
This has been rectified with the user, but, we have also communicated that, moving forward, this user should be sure let her professional know to check her out properly at the completion of her appointment, so as to avoid such a situation in the futureThis stylist is a separate entity from StyleSeat, and is the sole manager/sole individual responsible for the proper scheduling, updating, and charging of their clients
Thank you!
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All charges were voidedHowever, I feel that a contact number for this site should be providedVerbal communication would put a consumer at ease regarding billing concerns instead of waiting for a email responseI also feel that the styleseat is great for scheduling appointments but there needs to be a better system when it comes to paymentsJust as we modify the tip as needed we should be able to select our own check out methodIt's not style seat responsibility to assure Payment to the stylistI don't fault my stylist

Hi there,
Thanks for reaching out! It looks like there was a bit of confusion on both ends here, and we'd be happy to help sort it out
Initially, your client's card was declined, which is why the payment did not process as expectedFrom there, as our support team noted, our payments and
reconciliation team should have followed up to ensure pay out thereThen, there was the mention of the client paying through a different card, which we can confirm that we did not collect payment for this client at all, as their appointment was never successfully checked, which I believe is where both parties began to misunderstand each otherThere is no new client card on file for this individual that matches the last digits of the last shared, and if an alternative method was used yet the appointment was not checked out successfully through StyleSeat, then in such a case we'd encourage the professional to seek payment directly from that individual if multiple attempts to capture through StyleSeat have failed
With that said, we can confirm a manual payout to this individual for this client's appointment for a total of $*** on May 10th; those funds should have arrived within 1-business days
We do apologize for any confusion, as we can assure you, or desire is not take advantage of any of our users, and only to rectify any problems that may arise to the best of our abilities
Thank you, and have a great day!

Hey there,
Thanks for your follow-up! You are absolutely correct--our response made zero sense--and we'd like to offer our sincerest apologies for thatWhile dealing with a different request, we got our wires crossed here, and once again, do sincerely apologize for thatAs you've seen with our support team, we've been able to get you squared away and appreciate your patience
Thanks again, and have a great upcoming weekend!

Thank you for your follow-up!
We've been able to confirm that the Stripe team through *** *** has lifted their fraud flag of your account, and can also confirm that with that our Fraud & Safety team has since done the same, so you should be good to go processing payments moving forwardWe do sincerely apologize for the inconvenience--we've issued a $** credit to your account as a small token of our appreciation--and we hope you have a great weekend!

Complaint: ***I am rejecting this response because:
The response was not acceptableI have proof of our entire conversationShe refused to issue me a refund.
Sincerely,*** ***

Initial Business Response /* (1000, 9, 2015/08/25) */
Thanks for sending this overAfter Ms*** updates her bank account information for the 2nd time, we redeposited her funds into the accountI have attached a screenshot showing the date of both transactions (in July and in August) that
both show that they were successfully funded to her accountI also have attached the screen shot of her communication to us on 7/28/stating that the funds had already been received to her accountPlease see the attachments below
Thanks,
*** ***

Hello!
This user's account was deleted by our team on October 9th* ***
Thank you!

Hey there!
This issue has been resolved directly with the individual via e-mailIf anything further is need, please reach out
Thank you!

Initial Business Response /* (1000, 5, 2016/01/07) */
Hey there,
Thanks for reaching out! We have a few methods to reach out via our website, such as the "Help" tab at the upper right-hand corner of StyleSeat.com, or you can always reach us directly at ***@styleseat.comThough we do not
offer phone support at the moment, we're always happy to help in any way we can
Further and to the point, this charge has been reversed, and you should see the funds in the next 1-business days
Thank you, and have a wonderful rest of your week!
***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Charges were reversedThank you

Hey there, thanks for reaching out; we appreciate the amount of time and detail included in your submissionFrom what you've shared, it sounds like you paid this client in-person, as we do not see any charge through StyleSeat for you, and StyleSeat does not current support deposits within our
productIn such a situation, this issue would need to be resolved directly with the stylist/professional in question, per the StyleSeat Terms of Service (https://www.styleseat.com/tos-for-professionals):
"Each Professional, as a separate entity from StyleSeat, is solely responsible for all customer service issues relating to such Professional’s goods or services, including without limitation, any Styling Services, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processesIn performing customer service, Professionals must present themselves as a separate entity from StyleSeatAs between Professionals and StyleSeat, StyleSeat is solely responsible for customer service issues relating to any Account, payment, Card processing, debiting or crediting."
If you continue to have trouble with the professional in question, please let us know at [email protected] we're not able to force/issued a refund on this professional's behalf, we'd be happy to pass this up to our Trust & Safety team for the proper action
Thank you!

Hi ***,
Our records indicate that your account was under review with our Risk Management team for a high single appointment payout amountOn ***, your account was cleared by our fraud specialist and you were notified by our support agent, EvaI show that $*** was deposited into your
account *** and you are now paid in full
If you have further questions, please email [email protected]

Hello,
This was resolved directly with our support team, as the client initially entered incorrect banking information
Thank you!

Hey there,
Thank you for reaching out, and we're very sorry for the less than ideal experienceWe do our best to try and support both our clients and professionals as best we can, and when that doesn't happen, we do sincerely apologizeWhat happened here is the professional who this user booked with did not properly check their appointment out, leaving a delinquency on their accountThen, without the ability for us to locate the account in question, we weren't able to assist in deleting the account
What we've been able to do is locate the account in question and delete it, which removes all data and any delinquencies in placeUnfortunately, the only method to delete an account is through our system administration, as there is no user-facing methodBut, if you'd like to verify, you can attempt to sito the account in question and you will no longer have access to it, and can even create a new account with that information as it has since been deleted
Once again, we do offer our sincerest apologies, and as of submitting this response, your account has been removed
We hope you have a great rest of your day!

Complaint: ***I am rejecting this response because:
*** isn't the stylist that I booked withStyleseat isn't even referencing the right account for stylist or me as the clientMy email address associated with the account is *** The stylist is named *** and the transactions are no more than $** I don't know where you got *** or $*** dollars from I see why you are holding my account hostage and charging meYou don't even have the right stylist You don't need to mediate between *** and I as we have no disputeI paid her cashStyleseat just won't release my card and stop attempting to charge my credit card The stylist, once again not named ***, but *** says she has tried several times to clear this up for meSo you are the problem not the stylist and IRelease my account *** so that I can delete that cardAnd be rid of Styleseat.
Sincerely,*** ***