Meridian Laboratory Corporation

Hi there!
It looks like you e-mailed in at 9:11AM PST on Monday, August 15th, and our team responded at 10:10AM PST, also on Monday, August 15thWe've yet to receive a reply from you, but, if you'd like to reply to ticket #***, or if you believe this was a fraudulent transaction, contact
[email protected], we'd be happy to provide further assistance
Thank you!

Hi there!
While we're not able to offer phone support, we have several methods to contact us via e-mail and SMS support, available from our website, HelpCenter, and direct communications from our team to our Professionals via SMSWith that said, it looks like we've been able to respond to several
e-mails for this user, and, unfortunately, the original account they added had inaccurate account informationAfter that updated and corrected that, they successfully received the funds in question on 7/It is important to note that, since they've issued a refund for that same amount and, due to insufficient funds in their account to complete the refund, there is a pending balance on their account of $***Until that balance is properly settled by this user, no further deposits will be issued
Thank you!

Initial Business Response /* (1000, 5, 2016/01/07) */
Hey there,
Thanks for reaching out! We're trying to locate your original e-mail, but we're not seeing anything to match your name, or the e-mail address we have on file for youWith that said, we did remove a pending balance from your
account and, in the future, please feel free to reach out to us at ***@styleseat.com as we'd be happy to help in any way that we can
Thank you, and have a wonderful rest of your week!

Hi Niecy,
It looks like our Payments team has reached out requesting more information to verify your account.  
 
"Hi, Niecy - As previously stated, in order to clear your account, the following items are needed. 
A copy of your valid Cosmetology license as...

required by the State of Texas
A copy of your government issued ID (please take a full picture on a flat surface)
A copy of your bank statement that shows your name, address, and the last four of the account you have on file - (We do not need to see your transactions, only the portion of your bank statement that shows your name, address, and the last four of the account. You may block the first portion of your account number in order to only show the last four).
Please be aware that if these items are not provided, I will be issuing a refund to your clients and you may contact them for other payment options. Please respond to this email with the information requested by 4 pm (Mountain Time). If the items are not provided, I will be issuing a refund back to your clients. Thanks for your cooperation.
Thanks,
Ceci [redacted]Fraud Risk InvestigatorStyleSeat, Inc."

Hi there!
This issue was successfully resolved via e-mail on May 10th.
Thank you!

Hello,
This issue has been resolved with the individual in question through our Fraud team. For any further information, please feel free to respond to the desired medium of your choice.
Thank you!

Hello,
In the situation for the user in question, the client's card has unfortunately declined with each attempt to charge, thus no funds have been able to be collected, so there is no pay that we're able to issue. As we noted to this client, while we do our best to allow our technology to do as...

much heavy lifting as possible, we highly encourage our professionals to remain proactive in maintaining/reviewing/etc. their own schedules, as, if there is a payment that isn't checked out, or, is still in "checkout in progress", you can attempt to manually charge that card. In doing so, it'll display a message saying that the card has been declined, in such a case.
As such, we are not able to issue a payment for a declined charged, as covered in our Terms of Service: https://www.styleseat.com/tos
Thank you!

Hi there!
We've worked directly with this client via e-mail, for a situation where their professional did not show-up for the scheduled appointment, and also did not properly update their calendar to cancel the appointment, leading to this client being charged as if the appointment had happened. We...

were able to explain this, and offered to issue a refund, though, the user in question has filed a dispute with Chase. We've let them know that, with a dispute filed, we're not able to offer a refund, but, if that dispute was cancelled, we'd be happy to offer that ASAP. They have chosen to let the dispute with Chase stand, instead of the immediate refund from through StyleSeat. We've also passed this professionals information over to our Trust & Safety team for any necessary action.
Thank you!

Hi [redacted],
 
We hate situations like this. It's inconvenient enough when a client doesn't show up, but it's even worse when they decide to dispute the charge. . We wish we could guarantee stylists get paid for every No-Show, but unfortunately, your client's bank has the final say. We're happy to offer stylists a way to require a credit card during booking, but the truth is, there are some client's out there who don't respect the policy and are willing to go out of their way to fight the charge. No matter what payments system you use, chargebacks can happen. StyleSeat believes in small businesses and we want to see them succeed. We would never deny a professional the No-Show fee they deserve if we had full control.
 
Please let me know if I can help with anything else.

Initial Business Response /* (1000, 5, 2016/01/07) */
Thanks for reaching out!
This issue has been resolved with the client, who reached out on December 31st, while our offices were closed. We were able to respond when we reopened the following Monday, January 4th, issuing a full refund and...

taking the appropriate action against the stylist in question who charged the client.
Thank you!

Hi there,
Thanks for reaching out! In an effort to do our best to mediate the situation at hand for the client and professional, our team contacted the professional in question, who had this to say:
"I did text this client 2 hours prior to the appointment time to let herknow that I was running...

behind, I also gave her an option for us toreschedule, she didn't reply, so I figured she either did not receive thetext or she just planned on showing at the original appointment time 8:30.I waited until 8:45 still no response. I never mentioned cancelation. Nowif she would have responded or showed up we would have started on time at8:30 since I finished my previous client up alot sooner than expected. Isent the text 2 hours earlier to give her a heads up and give her an optionto reschedule since I thought at that time that I would run into aoversight in my schedule once I notice my previous Client at the lastminute scheduled for an additional service. My confusion began when thisclient did not call, text or show up for the appointment so she isconsidered a no show."
Since we were not able to get a mutually agreeable narrative from both client and professional, as per our Terms of Service (https://www.styleseat.com/tos-for-professionals), the client will need to work directly with the professional in question to obtain a refund:
"Each Professional, as a separate entity from StyleSeat, is solely responsible for all customer service issues relating to such Professional’s goods or services, including without limitation, any Styling Services, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processes."
Thank you

Hello!
This issue was handled on Oct 17 at 08:32 am with our team, with a refund being issued to this individual.
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there,
Due to conflicting stories from both the client and professional, we were not able to issue a partial refund on the client's behalf, and issued the following response to the consumer in question:
"Hi,Thanks for your patience and cooperation regarding this matter.I'm sorry, but I will not...

be able to issue a partial refund, as we've received a conflicting story from your professional. [redacted] has informed us that no amount should be deducted from your appointment and that your total appointment cost was intended to be [redacted] She mentioned that she had a client ahead of you whose appointment ran a little behind schedule, and that you would be accommodated in another way. Also, because you arrived to the appointment unprepared, she still serviced you out of courtesy, but also let you know that no money would be refunded as services were still rendered.Unfortunately, StyleSeat will no longer be able to mediate this issue, as we've received conflicting stories from both parties. If you would like to further dispute this case, please reach out to your pro directly and potentially arrange for a solution that will satisfy both parties. You may contact [redacted] at ([redacted] or send her an email at [redacted]Let me know if you have any questions or concerns."
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 8, 2016/01/12) */
Hi there!
I'm not seeing any recent contact from you (there does appear to be one from about two months back matching your name for an issue we responded to and didn't hear back, but it's possible there's a different user with your same...

name), as you can reach a person on our support team by going to StyleSeat.com, clicking the "Help" button, and then clicking "Submit a Request". You can even reach out to us directly via e-mail at [redacted]@styleseat.com with any payments/billing related issues.
If you wouldn't mind doing soemailing [redacted]@styleseat.com with the details of the appointment in questionwe'd be more than happy to help provide whatever solution we can.
Thank you!
Initial Consumer Rebuttal /* (3000, 10, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello there!
I see. Your app would not allow me to move past the "update your payment method" screen to access "help". It is a barrier to use the process you have outlined above. This is further demonstrated by the fact that you do not even see my issue in your system. I am not delighted. Poor customer service styleseat.
Final Business Response /* (4000, 12, 2016/01/14) */
Hey there, thank you for your follow-up!
As I believe was mentioned in our previous follow-up, we're not seeing any recent e-mail contact from anybody by your name, and since we have a few dozen users named "[redacted]" in our system, without any form of further identifiable information (such as an e-mail address, if you had e-mailed in to us), we're unable to clear your account.
If you could please reach out to us directly via e-mail at [redacted]@styleseat.com (as I do not believe the Revdex.com will allow any personal information of that nature to be shared) with your appointment details from the e-mail you used to created your StyleSeat account, as with any matter, we'd be happy to help get you squared away.
Thanks again, and we'll be watching for your contact!
Final Consumer Response /* (4200, 16, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there!
My stylist did everything correctly.
I booked my appointment, paid in cash, and was able to schedule my future appointments.
However, "something" happened within styleseat which prompted styleseat to ask for a payment that had already been collected.
My issue is that I couldn't contact styleseat's customer service support to help because styleseat completely blocked any function besides updating my credit card to charge me for a payment that I had made in cash. I sent an email to [redacted]@styleseat.com on January 14th.
Other options should be available to customers, in addition to email, in order to resolve customer service related matters. This is a barrier to service.

Hi there,
Thanks for reaching out! This individual original wrote in to us via e-mail on May 9th at 7PM PST, and we responded to her e-mail the following morning at 9:24AM PST. Our payout window is 1-2 business days for appointments completed *prior to 4PM PST*. Since this appointment was completed...

on Thursday, May 5th after that 4PM PST cut-off, it was processed with the following day's batch (Friday, May 6th), meaning it will arrive no later than Tuesday, May 10th (the weekends do not count as business days).
We've attached a screenshot of this deposit being issued on Friday, May 6th, and if this individual would still like to stop using our service, we politely ask that they respond to their original e-mail request with confirmation of that, as we did not originally receive a response.
Thank you!

Initial Business Response /* (1000, 6, 2015/10/14) */
Thank you for passing [redacted] our way, and we're very sorry for the trouble you're having; we appreciate the opportunity to make it right here.
First, we apologize for the issue you're seeing in submitting a request. We very recently switched...

e-mail support providers which is why you were seeing the "Account not active" text, and this is an issue we're working to resolve ASAP to avoid any further confusion.
In regards to your e-mail, if you wouldn't mind sharing the e-mail address you've been reaching out to, that, too, would be a great help as we haven't seen any e-mails come through for you within the past 30 days. I can assure you, if you reach out to us via [redacted]@styleseat.com or [redacted]@styleseat.com with your needs, we'll be happy to help you as best we can, as quickly as we can, as you're used to seeing from us!
We'll also be reaching out to you directly to help make sure you're taken care of ASAP.
Thank you again, and we'll get this squared away for you!

Initial Business Response /* (1000, 5, 2015/11/03) */
Hey there,
Thank you for your follow-up here, and we're very sorry for any inconvenience. While we don't offer phone support at the moment, looks like you've been working with a member of our team directly via e-mail, and we were able to...

remove the $36.25 delinquency charged.
As was alluded to in your e-mail exchange with us, this issue is most often due to a Professional you visited not completely checking your appointment out, and thus a balance remains on your account until the amount in question is collected.
Also as mentioned via e-mail, this has been removed from your account and you should be good to go moving forward!
Thank you again, we appreciate your allowing us to provide some clarity and an ultimately resolution in the matter, and we hope you have a wonderful rest of your week!
[redacted]

Complaint: [redacted]I am rejecting this response because:  1.)  NO  SERVICE on [redacted] WAS EVER PROVIDED. Let me state CLEARLY: I refused service to the client on the date she left one star.  If no service was provided then why should I be rated?  I have already explained this MANY times, but you still refuse to UNDERSTAND my position on this matter.  I SHOULD NOT BE RATED ON A SERVICE NEVER PERFORMED.  2.) The problem with opting in my clients is that I can do this from my cell phone, BUT NOT ON THE COMPUTER IN OUR SALON.  This is a problem that needs to be rectified as I am not always the person making my appointments and having to do double duty by canceling and reentering information from my cell phone is very time consuming and counterproductive. You people have turned our business into a nightmare situation and if I cannot send automated reminders to my clients, then I don't need StyleSeat for much else.  [redacted] is another option I am looking into and I've already had discussions about both these matters and I'm happy to say they actually can be reached by phone, they are reasonable and actually listen to me, and can provide the same service if not MORE for less money. 
So NO I'm not satisfied with your responses....not one bit.Sincerely,[redacted]