Meridian Waste Services LLC

I called the customer on 6/9, but did not get an answerWe will have the tote exchanged for the correct size next weekThe customer's trash is picked up day is Monday and the recycling is picked up on FridayAll items should be at out by 6:am

If a customer's trash is missed the customer can leave a message on the voicemail and the dispathcer can send a driver back to pick up the trashOur office hours are Monday - Friday from 8-The Meridian Waste voicemail is on at all timesIt is our goal NOT to miss anyone's trashWe apologize for the miss pick up and will do our very best not to miss the trash pick up again

[redacted] the customer service representative called the customer and aplogized to her The customer was understanding once [redacted] aplolgized to her for her toneIt was never ***'s intenttion to speak rudely to the customer [redacted] has been reprimanded for the tone used with the customer We are also, processing the refund to the landlord for the overpayment to the credit card payment

Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ This customer has what is know as Valet or backdoor serviceWe pickup trash and recycling at the back door or by the garage.The vacuum was setting at the trash therefore our driver thought it was trash,We tried to explain that if they did not intend for it not to be thrown away then it should not be placed at trash containersAnything that is and can be placed in the truck we pickup at the backdoor, if a customer does not want it thrown away Do Not Place IT At The Trash Container

I talked to the customer he said he did not know his account was past dueThe customer stated he did not get a bill from Meridian A new was set to the customer and the paid the bill was paid The customer's account is paid current and the trash was picked upI explained to the customer we return calls and answer phone callsThe customer has the Vice President of Marketing's direct extension I will research the customer's phone number to try to find out why his calls were not returnedThe customer's trash should not be missed and all calls will be returned

We apologize for the yard waste being missed, the customer's account was credited $for one month of yardwasteThank you

As the customer requested, additional was credited to the customer

I have forwarded the complaint to our safety department [redacted] who will contact the customer and resolve the issueThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We apologize for the inconvenienceThe customer's cart was delivered to the customerThe issues with the customer service representatives have been addressed.Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@meridianwaste.com
We talked to Mrs*** on 10/5/she said her trash cans were worth $eachMeridian Waste Services agreed the driver
damaged both of her trash cans
As resolution, Meridian Waste Services will issue a check for $for the replacement of the damaged trash cans and also pick up both of the damaged cans
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife was wrong in pricingthe cheapest I can find for a trash can the similar is between 30-so if you guys can find the same for a piece I will be happy with that as well but I have been unsuccessful
Regarding one more point, why if you guys knew and understood that he damaged the trash cans did it take this much effort and trouble to get a resolution?
Please contact me directly hear on out not my wife

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because 1)they are charging retroactively without any prior notice to me; 2)they stopped in march picking up containers that were put on the curb (which prompted me to cease with the company on march 31) 3) they never responded to multiple phone calls regarding non pickup; 4) they have not scheduled a time for collection of their trash and recycle containers which are still sitting in my garage; 4)I have not received credit of any kind.I need to add here that my legal name is *** ***. My husband *** *** whose name is on the bill is deceased
Sincerely,
*** ***

They are absolutely correct in this should of never happened, our driver made the worst possible decision that dayif the was a miss on the day before for recycle he should have called the office and notified them that was still out and let dispatch handle the matterthe driver has been
written up and put on notice that if he is seen doing this again, it will be cause for termination

I apologized to the customer for the trash being missedWe are sending a driver back to pick up the trash today

Complaint: ***
I am rejecting this response because:A 5+ month delay in response from this company is a joke Nothing was on this business website NOR City of Crestwood when this complaint was filed and when I needed pick up Screenshots from these referenced sites were provided at time of complaint City of Crestwood has since updated their site Basically as a city resident we are stuck with the mediocre service of this company since the city contracts with them
Sincerely,
*** ***

We can have the bed frame picked up for the customer

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***@meridianwaste.com
We apologized to the customer for missing her trash/recyclingThe dispatcher talked to the drivers and the drivers were advised to call the office each time he is at the customers' house,
to confirm the pick up has taken place
Once again, we apologize for missing the customers' trash/recycling

We have talked to the driver on this routeWe do not condone this type of behavior from our employeesOn January the customer paid $We subtracted the weeks of pick up from the paid amountThe amount of the refund would be $The driver has been reprimanded.Thank
you