Merrick Bank Corporation

Complaint: ***
I am rejecting this response because: This additional fee was NOT explained to me or else I would have never used the cash advance I have numerous other credit cards with outstanding credit ratings on each of them I have since making this complaint "cut up" the card from this company Obviously I'll never use Merchant Bank's card again to make any more charges I'll continue to make payments until this card is paid in full but again I reiterate that to be charged a higher rate of interest and fees until there's a balance is highway robbery and I won't do business with them or anyone like them going forwardJust another way for them to rob their clients of their hard earned money It should be illegal for them to subject people to such high interest rates and then on top of that find another way of ripping off the consumer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because: I hoped that we could reach a reasonable agreementBut I see that you all feel you can justify a predatory practice by cutting and pasting statements that dont comply with law How can I be late or default on a debt if I never received a bill? I paid my account in full and had no intention on using this high interest credit card any further. Yes, I have moved over the years but my email address and phone number have remained the sameI have had my mail forwarded each time I moved and have not had trouble getting statements. I regret that I was unaware of the monthly fee or that Norton Anti-virus had authorized a charge on my account. However, you have an obligation to send me a bill for my debtYou have continued to report this credit line to to the credit bureau for many years as a charge off; you have an obligation to send notice of such reportingYou have reported for years without a call, email, or statementI have never heard of a debt going to collection without the creditor calling to collect the debtBut your intentions were not to make me aware of the debt but to ruin my credit quietly until I noticed and then attempt to collect the debt without exerting any effortThis is as predatory and illegalAnd honestly its just unnecessaryI would have been happy to pay the debt. I have made a very reasonable request that in exchange for payment of a bill that I was never supplied that you correct my credit report to reflect no late payments after my account was paid in full. It cost you nothing to do thisI dont have a history of late payments with you all or anyone else for that matter that would be lost if this account was deleted. I have filed complaints with the attorney general for your state, the Consumer Financial Protection Agency, as well as the Utah Department of Financial InstitutionsI have cc'd MsEva Rees who is the Supervisor of Consumer Credit and Compliance for the Utah Department of Financial Institutions because I would like her to see Merrick Banks response I hope you will escalate my complaint to your company leadership
Sincerely,
*** ***

A review of Mr***’s account was conducted. Mr*** opened an account with Merrick in May and has used the account for the purchase of goods and services. The due date on the account is the 18th of each month. Merrick received the June payment on the 19th and Mr*** was
assessed a late fee. A representative who assisted Mr*** when he called on June 22nd, waived that late feeThe statement dated June 23, shows that the fee was waivedA fee waiver does not reduce the minimum payment due for the month in which the fee is assessedIt will reduce the following month’s minimum paymentMr*** made a payment for less than the minimum payment due in JulySubsequently that payment was returned unpaid by Mr***’s bank. An additional late fee was assessed to the account because of the returned payment The retuned payment from July is the reason for the increase in the minimum payment due. The payment due for August is $This amount will need to be remitted by August 18th in order to avoid any additional late fees

Merrick’s records show that Ms*** opened her credit card account with Merrick in April Ms*** used the account to purchase goods and services until it became delinquent in June and was charged off for nonpayment in January 2017. Ms*** submitted her application to
Merrick via the InternetIn accordance with the Electronic Signatures in Global and National Commerce (E-SIGN) Act, an electronically submitted signature, contract or other record relating to such transaction is valid and enforceable and may not be denied legal validity solely because an electronic signature or electronic record was used in its formation The Fair Credit Reporting Act requires that, as a furnisher of information to consumer reporting agencies, we report complete and accurate information regarding a consumer’s account historyWe have reviewed Ms***’s account and determined that the information reported to the consumer reporting agencies is complete and accurate as of the date(s) we furnished itWithout additional facts, we are therefore unable to change the reporting As validation of the debt, I have enclosed copies of statements reviewed, and the application submitted

We appreciate Ms***’s proactive notification that her payment may be late due to fraud on her checking accountAs a courtesy we have waived the late fee assessed to the account as a result of the late payment in February in the amount of $38.00. Ms*** should see this
adjustment on her next statement

Based on the information in this complaint and other
documentation received on February 29, 2016, this account has been forwarded to
our Security Department for further reviewUnfortunately there is no
additional update at the time of this responsePlease watch for
additional
correspondence via mail from the Security Department

Mr*** opened an account with Merrick in July and has used the account for the purchase of goods and services On March 6, Mr*** called Merrick and reported his credit card account had unauthorized charges on itMr*** stated that there were unauthorized charges on
the account but that the card was in his possessionOn April 4, the charges that Mr*** indicated were unauthorized were removed from the account and provisional credits for the amount of the alleged unauthorized charges were made to the account. Merrick sent Mr*** a letter indicating those credits were provisional while it investigated his claimOn April 12, Mr*** called and indicated there were additional unauthorized charges appearing on his accountThose transactions were also removed from the account and provisional credits were applied to the account for the additional amounts On April 13, a letter indicating that the credits were now permanent was sent to Mr***Mr*** will not be responsible for any of the unauthorized charges on the accountIf he has any additional questions, he may call our security department at 877-487-

A review of Mr***’s account was conductedMr*** opened an account in February and has used the account for the purchase of goods and servicesMr***’s account was eligible for a “Double Your Line” increase after the first payments are made on timeMr*** did
have late payment in July 2017, which caused him to fail to qualify for the “Double Your Line” offerWe understand the late payment was due to unfortunate circumstancesMr*** closed his account on September 24, and therefore, we are unable to consider his account for a possible exception to qualify for the offer

Mr*** opened an account with Merrick in October and has used the account for the purchase of goods and services. Mr***’s account would have qualified for a doubled credit line when he made seven on-time payments on the accountIn January a payment made on the account was
returned unpaidMr*** promptly replaced that payment. Because he did so Merrick has made an exception to its policy and granted the credit line increase for Mr***’s account The account now has a credit line of $1200.00. Mr*** should have access to this additional credit as of April 11,

Mr*** opened an account with Merrick in July and has used the account for the purchase of goods and services. The due date on the account is the 13th of each month. The June payment was not received until the 14th of JuneNevertheless, that late fee was waived as Mr***
notes in his complaint. Merrick did not receive the July payment until the 15th of July which caused another late fee to be assessed to the accountA minimum payment is due each month there is a balance owing on the accountA fee waiver does not reduce the minimum payment due in the month the fees were waived, but that waiver does reduce the following month’s minimum payment dueAs of the date of this response Merrick has not received the August payment due on the account. Mr*** account has had the maximum number of late fees waived allowed by Merrick’s policyNo further late fees will be waived for months from the last fee waiver

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I had been mailing in payments but they were getting returned back to meI havent been using that card can some please send me transaction so I can review themAs well as whats dueSomeone keeps using my credit and somehow has gotten access to my cards as I had this same problem with my bankIf you give me a number to call so I can talk to someone I would gladly appreciate it

Complaint: ***
I am rejecting this response because:The last submission from Merrick Bank is not a solutionI did not ask for a release of funds for the credit card from their CSRNor did I ask for a release of funds within my Revdex.com complaint.I stated in my initial message, I want the late fee(s) removed, any derogitory mark(s) with credit reporting bureus and any derogatory notification removed from my account with Merrick Bank Services as the resolve to these issues.The information being given as apart of my conversation with the Merrick Customer Service Rep is not relevant or factual as I did not state or request wanting monies released or holds lifted
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Thank you for your replyI understand you simply doing your job! As stated in my previous reply, I will not pay this bill! I contacted Merrick Bank twice requesting to close the account in There should be several notes on the account stating my callsThe deposit should’ve been applied the day I called instead it took four months to be added. I have filed additional complaint with several agencies regarding this issueI ask that your forward my complaint to an Executive member within Merrick BankA letter disputing the status/account balance was mailed to Merrick Bank (10705S Jordan GTWY STE South Jordan, UT 84095) and the collection agencyI'm requesting full account information from both parties, which I'm entitled to under The FCRA
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was told over the phone negative information would be deletedI am trying to get government housing amd this is pulling my score down and I am legally blindPlease help fix my situation and do a goodwill deletion as was doscussed with meDont be so heartless
Sincerely,
*** ***

Merrick’s records show that Ms*** opened a credit card account with Merrick in July Ms*** used the account to purchase goods and services until it became delinquent in August and was charged off for nonpayment in March 2016. Prior to the account’s delinquent status,
payments were being made via online payment system from a Bank of America accountMerrick did respond to four credit bureau disputes received via the credit reporting agencies between January and March 2017. Merrick responded to those credit bureau disputes by conducting an investigation and sending the response back to the credit reporting agencies as required by the Fair Credit Reporting ActThe date of first delinquency determines how long an account will be reported by the credit reporting agencies. That date for Ms***’s account is August 28, 2015. Derogatory reports can remain on a file for 7-yearsThe status of the account as reported is correct and accurate according to Merrick’s records and will not be deleted or modified. To do so would be a violation of the Fair Credit Reporting ActAs validation of the debt, I have enclosed copies of statements reviewed, and the application submittedIf Ms*** still does not have any knowledge of this debt and feels as though the account may have been opened without her knowledge or consent then she will need to contact our Fraud and Security Department at 1-800-215-

A review of the account was conductedMr*** has had an annual fee on the account since he opened the account in October 2015. The first year the fee is assessed to the account in one lump sum and each following year the fee is assessed monthly. This information is disclosed on the
pricing appendix that was sent to Mr*** when the account was opened. In addition, the billing statements sent to Mr*** include a notice that the monthly portion of the annual fee will be assessed prior to the assessment of that fee. In accordance with the Cardholder Agreement, Mr*** agreed to pay the Annual Fee(s) for each year the account is open and for each year in which there is an outstanding balance on the account. The Cardholder agreement sets forth the terms as follows: If your account is closed but you fail to pay off the full account balance, you agree to pay the amount of the Annual Fee and applicable fees billed to your account for each month there is an outstanding balance. Merrick will not waive the annual fee. If Mr*** does not wish to pay the fee he can close the account and pay the balance of the account in full

Mr*** opened an account with Merrick in August and has used the account for the purchase of goods and servicesAccording to the account history on February 24, Mr*** called Merrick regarding disputed charges on the account. The account notes indicate that he was
disputing a charge from Best Western in the amount of $from February 15, 2017. According to the notes Mr*** accepted a room rate higher than he usually received, but left the hotel after hours in the room without checking out or informing anyone he was leavingMerrick opened a billing dispute claim and began an investigationA request for additional information was sent to Mr*** on March 4, No reply to that request was receivedNevertheless, Merrick credited Mr***’ account for the charge of $on April 26, and closed its investigationA final resolution letter was sent to Mr*** on April 27, for this claim An investigation of the second billing dispute claim is being conducted and Merrick has granted provisional credits to the account while the investigation is pendingThe disputed charges were charged back to the merchantIf the investigation indicates that the disputed charges are unauthorized, the provisional credits will become permanentMerrick will notify Mr*** in writing of the final results of the investigation

Mr*** opened a Visa credit card account with Merrick in September The terms of the cardholder agreement which govern the account, and which were disclosed in marketing materials and again when Merrick sent Mr*** the card, are that an annual fee is charged while the account
is open or has an unpaid balance. I have included a copy of the cardholder agreement applicable to Mr***’s account for your reviewUnder those terms the first year annual fee is assessed at the time the card is issued, and subsequent annual fees are billed 1/monthlyTherefore, even though Mr*** paid the balance on his account, the annual fee continued to accrue monthly, because the account was still open For the months of June, July and August, there were no payments received on the balance owing on the account. This caused negative credit reporting on Mr***’s account. In September Mr*** brought the account current and it has been current since that time The credit reporting for the account is correct and accurate according to the records for the account. Merrick will not delete or modify the reporting

Complaint: ***
I did not not do that it was the company I am working for who did that and my account should not have been close I was a good paying customersI should have gotten my increase
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***