Meshbesher & Associates

***,? We are very sorry for the mistake with our billingThe first quarterly billing does start months after your initial appointment but the second $payment was a mistakeWe did refund that payment on 9/25/If you have not seen that payment back into your account please call us in
the at 208-957-so we can fix thatIf you are having any other problems, please let us knowHave a great day!

?
Complaint: ***
I am rejecting this response because: I do not wish to have anyone from this company come to my propertyAccording to the last statement, your technician could come only times in a year and still meet your contract requirements.? Since I have already missed one visit from your technician, I would like to suggest a compromise.? If you will credit my account with one monthly payment of $29.99, I will authorize a one-time payment of $which would meet your requirement for a $cancellation.? Then my account will be closed with no further communication or charges
Sincerely,
*** ***

The office is open 9-monday thru fridayPlease call *** and we can get everything taken care ofThanks

I'm unable to cancel the account before the year is up without the past due paid and an early cancellation feeWhen you signed up you gave us your billing information including a credit card and signed the contract stating we can charge your account from the card you providedWe are more then
willing to come out and service the home and get the bugs taken care ofPlease call the office and we can schedule a time for the technician to come out to your home208-957-6321.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
After reviewing the response from the business I find myself a little puzzled by their statement regarding their “standard” response.? When I spoke with the two representatives on the phone neither one suggested such a remedyIf that is the company’s “standard” response why was this solution not suggested, or hinted at, by either of the two representatives that I spoke with?? If it had been suggested, I don’t know that I would have agreed since we only have scorpions in the house after one of their “treatments.”? I cannot understand why they think I would be willing to take the chance that we would have even more scorpions in our home after multiple applications their treatment.? I do not wish to do business with a company that does not keep their part of the contract and then assumes that I have lied to them.? They were to have a technician come in December but no one came until January.? They say they return calls but I called twice and left messages with no response, so I stopped callingHowever, when this was mentioned, I was told it was “impossible” for them to have missed a call??"in other words they believe I lied.? I also noticed that two of the three receipts said I was unavailable to sign when I have been home the entire time the technicians were here.I do not know what is going on with this company.? After these experiences, I am asking why it is necessary that I continue to do business with this company or pay for them not to bother me any more.? Why is it they will cancel the account after three more treatments, if unsuccessful, but not before they spend the monies necessary for these treatments? Who will determine the “success” of these treatments?? The account is current and I am simply asking for nothing but a cancellation of the contract with no additional fees and to be left alone by this company
Regards,
*** ***

The process that our office takes in a case like this is if we do or more treatments in a day period and are unable to take care of the pest then the customer receives their last monthly payment backAt that point we continue to treat the home and take care of the problem at no cost to the
customerIf at that point we are still unable to get the scorpions under control then we would move toward a cancellation of the accountPlease call the office and we are more then happy to get a tech sent out to your home.? Thanks

The way the service works is you have a monthly payment of $every month and receive service a minimum of every 60-daysyou can call for free reservices at no additional cost any time you are having a bug problemIf you want to cancel a written letter needs to be sent to the office days
before you want to cancelYou are still liable for the payment due during the day periodSo whether you called yesterday or today the cancel fee and the payment due are still going to be charged the sameI'm sorry for any inconvenience the policy has caused.Thanks

This person is not a customer of ArmorSorry for any inconvenience

In order to make sure all customers know exactly what they're getting into we send an email and a phone call before the initial service that explains the serviceThe customer received this on 7/1/at 3:05pm in their email and over the phoneThis is word for word what is said
"Welcome to Armor
Pest DefenseWe are excited to offer you high quality service for your pest control needs.We like to remind our customers of a few things prior to the first appointment:? This agreement is for 7/1/17, with an early cancellation fee in the amount equal to the discount given off of the regular initial service price of $Once the agreement is fulfilled, your service will continue on a month to month basis.Your account is set up for monthly payments of $Monthly.We will come and service your home every to days and we will notify you by bothphone and email before we come out for your next service.Please let us know if any problems come up before your next spray and we will gladly send a tech out and service your home at no additional charge
We have your initial appointment set up for you, Saturday July between 11:AM and 2:PM.We ask that you please give the the product at least days to fully activate and work before calling for a respray.If you have any questions about this information, please call us at: 208-957-to speak with a customer service representative.Thank you!"
?
That is very straight forward so that customers will know exactly what they are gettingFor that reason Armor will not be able to waive the cancel fee

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePer the directions provided I contacted customer service who assured me a credit of $would be issued and the $cancellation would be taken from the recent payment of $? I consider this matter resolved at this time? I will re-open the complaint if the credit is not received or if any additional charges are taken from my account
Sincerely,
*** ***

This person is not a customer of Armors therefore I ask that their review not be posted on the Revdex.com as they do not know anything about the service that we offer.?

Complaint: ***I am rejecting this response because:
While I am not now, nor have I ever been a customer of Armor, I am aware of City of Aurora, CO law with regard to solicitation? I will agree with the business response that knocking on doors is how business is enabled, but knocking/ringing doorbells repeatedly is a violation of the right to privacy within a private dwelling? In addition, for a salesman to refuse to leave when asked to depart transfers the issue from door-to-door sales into trespassing, a class B Felony within Arapahoe County? Also, the city of Aurora, CO has a permitting process for solicitors which enables them to operate within residential areas and the Armor salesman did not have, nor display, any city-issued credentials? All of this indicates a business with a lack of respect for law, personal privacy and decent business practices.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
You came twice, no difference in the number of pestsYour service does not workI do not want a non-working service
Sincerely,*** ***

I'm sorry you feel the product doesn't workWe have thousands of customers that can attest that it does workSome times we know an extra treatment or two are necessary and that's why we do them for freePlease contact the office and we are more then happy to send a tech out and get everything taken care of for youWe need to be able to send a tech out and address the problem before we move to cancellationThanks

?
Complaint: ***
I am rejecting this response because: Your response is a "non-response."? You continually say the same thing over and over without acknowledging any part of my complaint.? I had the same experience when I tried talking with your two representatives on the phone.? It is very poor customer service and I do not wish to do business with your company.? I can only assume that you are so anxious to get the money that you neglect the customer.? To say that you CANNOT cancel the account without your "additional" services is to say that you WILL NOT cancel the account without your money.? You do not address the fact that YOU BROKE the contract when your technician DID NOT come in December as "scheduled" in the original contract.? You do not address the lack of my signature on a receipt when I was available.? You do not explain why scorpions are found ONLY AFTER you have "treated" our property
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to c*** ** *** and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear? Look, it's as simple as this:Your product doesn't work.You keep saying it is easy to contact you but we tried twice without success.? Even after the second treatment it didn't work.? You have received several months of payments for two treatments.? Your cancellation fee is more than twice the monthly cost.? If your service is so good why do charge so much to let people get away from you?
***
*** ***