MetLife, Inc.

Issues have been addressed directly with the customer and his former employer and resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I called the company (met life) I told them I contacted you about my complaintThe girl who answered the phone this time, was very friendly and helpful and we talked for at least half hour or longer and she seemed that she really wanted to resolve the matter....she checked
her companies records and listened to recorded conversations that *** *** had with her company and she told me that she agreed that I was completely right then she put me on pause and explained the matter to her supervisor who got on the phone and was very friendly and helpful and who also admitted his company had made an error in canceling the home owner policy of *** ***...and he reinstalled it as we were speaking and told me that her credit card was credited with the $that they had charged to her card on 1/*/and that he would prefer if she REPAY with A CHECK and he will mail her a bill and she can pay by checkHe also agreed to mail bills to a safer address *** *** * apartment *** ** ** *** so that they would be promptly seen and dealt withSo everything is fine with met life
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We acknowledge receipt of the complaint and we have contacted [redacted] directly to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your inquiry. A response was given to the client via telephone on March*, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have contacted this customer and this complaint has been resolved

Review: Back in June of last year, I had purchased an auto insurance policy with MetLife. MetLife was highly referred to me by my employer [redacted]. Metlife offers an option where they can automatically deduct the money from my payroll every month for my policy. I work a lot of hours and I am hardly at my residence. In may of this year, I went to renew my car plates and had to take a copy of my insurance policy. I called metlife to get a copy sent over to me. When I called, unknown to me, metlife stated that I did not have coverage. I leased my brand new cadillac cts and I drove it around all winter( Michigan's winters are very bad) without insurance. I explained to the metlife rep that I did not know and I would not be riding around in a brand new cadillac without insurance! are you crazy?. The rep stated that they had been sending me letters to my home to inform me of the cancellation and that they needed more information from me. I advised the rep that I did not get these letters she was speaking of. They then stated that they have all been returned back to them. I asked the rep do you not call your clients or send them emails? I had no idea I did not have coverage as this was supposed to be automatically deducted. In return metlife stated that they can not write my policy because I was uninsured for 6 months and treated me like some bum who wanted to get away with not paying car insurance. If that was the case, I would not have purchased a Cadillac. Based on the fact that Metlife could not write my policy, I needed insurance as soon as possible because I needed to renew my license plates for my birthday. They linked me up with [redacted] who quoted me an insane amount for my insurance of $5,000 for 6 months. I coughed it up and I paid the insurance because I could not drive my car again knowing that I did not have coverage. Now, time to renew my policy and this is taking a really big toll on me because of this lapse in coverage which I do not believe is my fault.Desired Settlement: I would like Metlife to remove the lapse of coverage from my record as this was not my fault and this is preventing me from being able to afford my insurance and improve the way they contact their clients.

Business

Response:

We acknowledge receipt of the complaint and we have contacted [redacted] directly to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have double dental coverage.My primary dental company paid for a procedure.Metlife doesn't cover that procedure but took the money off their payment

On 4-**-2013 my son had 2 teeth extracted. Delta Dental, My primary dental insurance covered nitrous oxide at $25.90. Metlife doesn't cover that procedure at all. They took that $25.90 and applied it to what they were suppose to pay and now they are telling me I have to pay for the Nitrous oxide myself. Metlife file reference number is [redacted] This is insurance fraud, taking money from one procedure and putting it toward another procedure. They need to pay my dentist another $25.90. I shouldn't have to pay for something my primary insurance company already paid for.Desired Settlement: $25.90 is the amount my primary insurance company paid for the nitrous oxide. That amount should never of been deducted from the total Metlife was to pay for the 2 extractions. I want Metlife to pay the dentist the $25.90. Insurance claims need to be done line for line by procedure code. Not just lump all the money together and deduct it from what the secondary insurance company pays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello my f-150 truck was hit on September **,2013 while it was parked in rite aid parking lot me having insurance did what I suppose to do and report the accident so when speaking to alot of the staff namimg a few [redacted], and ** I was told to go get an estimate which I did then I also went to one of your facilty and recieved and estimate. when the estimates were given then thats whne I was told that I need to have to loss prevention team to come out to take pictures the first estimate was ready to go when speaking with [redacted] they were under the impression that theywere going to be doing the work now its to my understanding that the truck is old and they want to total it out. I exaplined to them that this is how me and mty kids get around and also im not able to do my second job which pays me to take care of my kids im having utilies shut off/things are going unpaid I feel as if the truck was to old to reapir why did u all insure me I feel like u all took my money now u all are holdin up my check. this is fraud. ThanksDesired Settlement: My check that they are holding from me!!!!!!!!!!!!

Business

Response:

Dear [redacted]:

I am writing in response to your letter dated October **, 2013.

This loss took place in the state of Ohio. The Ohio state regulation with regards to owner retained total loss vehicles is as follows:

Ohio State Reg 4505.11 "Issuance of Salvage or rebuilt salvage certificate of title" paragraph #3

"If an insurance company declares it economically Impractical to repair a motor vehicle, agrees to pay to the insured or claimant owner an amount In settlement of a claim against a policy of motor vehicle Insurance covering the motor vehicle, and agrees to permit the Insured or claimant owner to retain possession of the motor vehicle, the insurance company shall not pay the insured or claimant owner any amount In settlement of the Insurance claim until the owner obtains a salvage certificate of title to the vehicle and furnishes a copy of the salvage certificate of title to the insurance company".

We agree that this regulation makes It difficult for our insured to satisfy requirements prior to receiving payment. Upon receipt of your letter, we again explained the process to [redacted] and suggested a possible solution. She would agree to give us the payoff information on her personal loan along with the name of the lien holder. We would then advise the lien holder that we would pay off the loan, provided that the payoff amount was less than the settlement amount, with the agreement that the lien holder would then turn over the title to our Insured so she could have the title transferred to a salvage certificate. It would then be [redacted] responsibility to send us a copy of the salvage certificate at which time we would release the balance of the settlement to her. [redacted] was In agreement with this solution. We also advised [redacted] that we would be required to notify the Department of Motor Vehicles If she did not comply.

We believe that this is the only way to resolve this issue since [redacted] Is unable to pay off the loan and secure the title prior to settlement, Again, [redacted] Is in agreement with this solution, All Issues have been resolved.

If you should have any questions regarding this matter, I can be reached at ###-###-#### ext. [redacted]. My fax number is ###-###-####.

Respectfully,

Total Loss Manager

Review: I am a [redacted] Employee with over 16 years of service. MetLife is contracted by [redacted] to handle their short-term disability claims. Dealing with them is unbearable; especially, when you are sick. They intentionally make the process so convoluted that you do not want to file a claim. I do not know if they have been directed by [redacted] to make things difficult or if they are acting on their own accord. Either way they are extremely repetitive, shortly after providing all the pertinent case opening information, another person calls back to ask the same exact questions. They intentionally delay processing claims, calling your doctor to get the pertinent medical information, faxing the information to the doctors, they take their time to do follow-ups, which also causes a delay in treatment, healing, and pay. The customer service is horrible. Today I was on hold for over 35 minutes to speak to my case manage who called me. I got the run around. [redacted] advised that she was only calling on behalf of my case manager [redacted], what? I asked for a unit manager, that never happened, I was hung up on after holding all of that time. Nobody has even bothered to return my call. I am home sick. I am not on vacation and should not be subjected to this type of aggravation Again the added stress has caused a migraine, which I did not have, increased my blood pressure, and excited my existing condition. It is shameful. The deliberate and calculating attempt to make things difficult should be unlawful. . Your case managers are incompetent to say the least. They do not want to do their jobs.Desired Settlement: I would like to be assigned a case manager who is capable of doing their job, who wants to do their job. I do not enjoy sitting on the phone for over 30 minutes while I am out sick to talk with anybody; especially, those who are supposed to help me. The company needs an immediate review of their processes. I have filed multiple claims over the years and my experiences have been overwhelming bad each time. If their purpose is to persuade you from filing a complaint, it works. There is not any indication that they are here to assist me to get back on my feet, only to cause me more stress and pain. I remember being in the hospital for a week having to deal with their incompetence. They do not care. Their service or lack of service is a huge problem.

Business

Response:

Detailed response was sent to [redacted] today (July [redacted]) via U.S. Postal Service.

Review: I called to reset up my payment in February due to my bank card expiring. I then switch my payments so that they could all come out on the [redacted] of the month. They have since drafter 5 payments within a 1 month span. When I called about this issue they stated that they would refund my money and that it would take 2-3 business days. I called 1 1/2 weeks latter and they are saying that they did all of those drafts because I owed them money. They drafted the following

11/**/14: $71.46

12/*/14: $56.16

12/**/14: $71.46

1/**/15: $71.46

2/**/15: $112.32

2/**/15: $71.46

2/**/15: $127.62

3/**/15: $37.71

3/**/15: $93.87Desired Settlement: I would like the overage amount refunded back to me (no less than 75.42) plus all of my drafting to come out on the [redacted] of each month in the total sum of $127.62)

A letter admitting that they made a mistake drafting from my account to which I did not authorize them to draft all of those times.

Business

Response:

Thank you for your inquiry. A response was sent directly to the client on 4/**/2015.

Review: My policy was cancel and revoked I was not told of regulations about the rules of revoked policy.

I opened a policy with Metlife on December of 2013. On January **I received a letter from Metlife that my policy was canceled and revoked. It stated that my home did not passed their inspection. Instead of telling me what is wrong with my home, and giving me a chance to repair it, instead they went ahead and reimbursed me my policy money. I called them and asked if I could have a chance to repair what ever needed to be repair, and they refused my petition. No repair order, nothing, as if they discriminated me. There was no questions asked, no notices, nothing. As if they didn't want to do business with me.Desired Settlement: I want to continue with my policy, I belong to the group my bank group is with, and continue with my bank's benefits.

Business

Response:

We acknowledge receipt of the complaint and have responded directly to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I didn't receive anything from the company. It seems as if they are brushing me off.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the most ridiculous response I've come across. First of all the dead line of March [redacted] is past. I've already acquired a new insurance company.

You are telling me that I had many choices to pick an insurance company?? I don't think so. I belong to The [redacted], and the only insurance company that gives me a discount was Metlife. [redacted] did not give me a choice to pick. I had to go with what they were giving me ([redacted])

I would like to get a list of all those unfit items that you found in my house so I can give it to the contractor so they could fix it. As you know none is this is my fault nor doing. I don't think people go up their roof every day to inspect how their roof is level or not. And if it was not level? how am I suppose to know this, I'm not an expert if roofing, that is not my field.

I don't think three weeks is enough time for a homeowner to go around looking for a contractor to repair what ever needs to repair. We don't have spare change to get things fixed on the fly like you people think. Some of us have to go get money from some where or get a loan to fix this things. The banks don't give you a penny till you go through their loaning process and that takes weeks.

I believe I was discriminated!! Other people have gotten insurances and if something came up, they've been told with adequate time to get the damage repair. I believe someone saw my name and last name and directly acted with malice and prejudice and just kick me out with out a warning and with out reasonable time for me to get things repair. As any other person would've gotten.

I demand that I get reinstated to my policy and give me adequate time to gather estimates and find a way to finance such work.

I don't know where you guys are located but out here in MD. the weather has been horrendous and no one wants to climb that roof until the weather gets better.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We acknowledge receipt of the complaint and will contact [redacted] to resolve.

We have had Metlife for a number of years for our auto insurance and find them to be less than customer oriented. Metlife is all about the money and not at all about you. The claims people are rude and obnoxious, they settle claims unfairly just because it is cheaper than doing what is right and they won't defend you or your claim in spite of the thousands of dollars annually you pay in premiums. At our renewal period we will be leaving Metlife even if it means a few more dollars in premiums. Metlife has been a miserable experience for us. We won't be back.

Review: Yes I have been waiting for a week already for my funds from met life to be deposited into my account and I know it's only 1037.41 but it's money really needed . And I sent in the paperwork for my money to be directly deposited into my account and it has yet been done. I realize that the account number was written incorrect by me so I immediately contacted them and they told me that the they sent the money to my old bank, and they had not returned the first amount back . I called my bank and they said they never received any notice to my or any other account stating that anything from met life was sent. I am the only one with income and I am disabled and I have two kids. This is taking to long I am so desperate I have only 297 in my account and I have been told them that I have very little money and they still have not deposited my money into the account. Metlife is a very dishonest company who plays around with people's money this is not the first time I have had problems with them. I need this fixed and fixed now. Thanks you .Desired Settlement: I want this done and that I get the service I deserve from them.

Business

Response:

Dear [redacted].

This letter is in response to a complaint that MetLife received regarding the above referenced structured

settlement annuity, which was issued in Rhode Lsland.

Metropolitan Property and Liability Company is the owner of the structured settlement referenced above, All right incident of this annuity reside with the owner of the annnuity.

According to our records, [redacted]'s November **, 2013 payment was released on November **, 2013 to her Wachovia bank account on file. This payment was returned to MetLife on November **, 2013 because the account had been closed.

On November *, 2013 we received a completed direct deposit enrollment form requesting that MetLife update [redacted]'s banking information to a Regions bank account. We processed her request on November **, 2013 and reissued the payment to the new bank account provided. This payment was returned to MetLife on November **, 2013 due to an invalid account number.

MetLife received [redacted]'s corrected direct deposit form on November **, 2013. We processed this request on November ** 2013 and reissued the payment to the corrected Regions bank account.

Please send any subsequent correspondence regarding this complaint to the: following address:

[redacted], Director

If you have further questions regarding this matter. please feel free to contact me directly at

[redacted].

Review: Im off work on [redacted]. Met Life is my Short Term disability insurance provider. I cant get though to the person handling my claim, ([redacted]) have tried calling her for 4 days, get a fast busy signal at her extension ([redacted]) . Met Life does not provide me with updates regarding my claim. Im not getting updated payment information from them, or any payments for weeks, which is causing a financial hardship for me, since they are my primary source of income at this point. Its very difficult to get any defined answer/information from the customer service representatives at Met Life's ([redacted]) number.Desired Settlement: Updated information regarding my claim on a regular basis, if my claim representative should change (which it has), give me the new contact information as soon as possible.

Business

Response:

I contacted the claimant on 8/**/13 by phone to discuss his complaint. I advised that the case manager that was handling his claim is no longer with the company and advised that his claim has been re-assigned. I provided him with the name and contact information for the case manager that is now assigned to the claim. I also provided him with my direct contact information, should there be any questions or concerns that he needs my assistance with.

I provided him with the claim decision and payment information also.

This information was also sent to the claimant in an email, which has been attached

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I NEVER received an email, from Met Life with the contact information of my NEW case representative as promised.

I have no idea who to contact regarding my claim at Met Life or their phone/email.

[redacted] ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An email was initially sent to this customer with the information requested on 8/**/13. I did not receive any notification that there was an issue with delivery of this email.

I received the re-opened complaint on 9/**/13 and immediately resent the email to the customer with my contact information, as well as the contact information for his case manager, as requested. I have contacted the claimant by phone twice to verify the receipt of this email and to verify that all of his questions and concerns may be addressed. I left a message on 9/**at 1:53pm EST and on 9/**/13 at 1:24 pm EST. At this time, I have not received a return call from this customer.