MetLife, Inc.

Review: Unauthorized charge to my bank account after I cancelled my service with them.

I had called Metlife on 2/**/15 to cancel my life insurance as I had decided to go thru another company. I spoke with [redacted] and was informed that not only will my service will be cancel that day but that I would no longer be charged my monthly premium. I would also be receiving a letter in the mail as they did not provide email confirmation of such.

I checked my bank account today and noticed that I was once again charged for the monthly premium of $24.44 from Metlife. I immediately called them and spoke with (I believe his name was) [redacted], I explained to him the situation. He informed me that my account was a under an "Automated Debit Withdrawal" and that I needed to call and cancel that service, I told him that I had already done that on the[redacted] of February and informed him of my conversation with [redacted]. He then said "Oh excuse [redacted], let me check your account". He then informed me that it does show that it's pending and he will be putting me on hold to see if he can reverse it. After a long wait he then comes back on the line and tells me there is nothing he can do and that I would be cover until April *. I told him that I did not want that! I had never authorized that and I wanted my money back! He continue to say that I would be cover for another month and I requested to speak to either a supervisor or a manager since I was not getting anywhere with him! He then told me "I can assist you with starting a refund, is there anything else I can help you?" I couldn't believe he was getting ready to hang up on me! I said "Yes you can! You can have my money back into my account in the next 48 hours otherwise I will be filling a complaint on you guys!" He said "Ok [redacted] this will be done" I asked when will I expect my money to be refunded back to me, [redacted] said it takes 30 days to fully be refunded. I said to him "Are you kidding me?! You mean to tell me that I have to wait 30 days but it takes you 24 hours to take my money! He just said "Yes [redacted]" I told him "So let me clarify this....my account will be fully refunded in the next 30 days, correct?! Because if it is not I will be filling a complaint, is that understood?!" [redacted] said yes and then I hung up on him but not before informing him that I would be filling a complaint with Revdex.com.Desired Settlement: I want it be know the kind of business they are running. Not only is it impossible to speak to a customer service who actually speaks proper english (I ALWAYS spoke with a [redacted] and would have to repeat myself numerous times for them to understand me) but now they are running transactions without customers approval!

Business

Response:

Thank you for your inquiry. A response was given to the client via telephone on March*, 2015.

Review: There wasn't a correct nature of complaint. But the nature of my complaint is they TERMINATED my mother's life insurance policies without contacting me and the person that I am speaking to (who speaks choppy English at best-[redacted]) keeps telling me they sent things to my OLD address and ONE thing to my other old address NONE of which I received because if I would have received them I would have made some sort of contact or payment to them for the policy, which I was under the understanding was paid off to begin with because my mother had told me that she had finally paid them off. Which I believe that was the time that MetLife was changing their way of doing things to make people have to pay for their life insurance policies till they actually die. But I NEVER EVER received anything from them at any of my addresses, but yet they still decided to terminate the policies and take all the money that she had already paid into them with a smile on their faces and thought NOTHING of terminating them!! In the meantime my cell phone number has NEVER changed...hhhmmm maybe pick up the phone and actually call and talk to someone and explain things. Usually you don't think of a life insurance policy until you actually need it so of course with moving and my failing health they weren't thought of until now when I'm faced with putting my mother in a nursing home and having to pre-plan a funeral for her which is a difficult enough time to begin with and now this "company" is making it even more stressful and harder to deal with and basically doing NOTHING to help with or rectify the matter as well as being UNEMPATHETIC to the situation. When I tell this "person" that I NEVER received anything from them I NEVER received anything from them!!!Desired Settlement: My desired outcome especially with them telling me that they can't reinstate the policies in question because to much time has lapsed, is that at the VERY least they REFUND all of the money (that they took with a smile on their faces) that was paid into the policies all of those years PRIOR to THEM terminating them along with a letter of apology that they didn't use due diligence to make sure that EVERYTHING was done to make contact with me (including calling (which apparently they don't like to do) my cell phone which has been the same number for years) in order to make sure that the policies were not terminated!!!! Also this "person" all she gave for a name was [redacted] had suggested that I speak with a local rep to write new policies...REALLY?! After what I experienced with this and I use the term VERY loosely "reputable" company I wouldn't do business with them if my life depended on it and I will tell everyone that I know and put it on my ** page to NEVER do business with MetLife because they are not a reputable business that they like to take people's money but then because of something that was not the fault of the consumer but the company itself basically say that we can just because we mailed something to you that means that you received it and we can terminate your policy whenever we want!! No wonder this place can stay in business, when you can legally steal from people. I may even let my local television stations consumer protection people know so that they can alert people to the practices that this "company" uses to rip people off. Because people have the right to know about companies like this.

Business

Response:

Thank you for your inquiry. A response was sent directly to the client on 08/**/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I just received their response and NO I DO NOT accept it!!! First of all they totally rely on the MAIL which everyone knows isn't all that reliable!! So again pick up a phone to call someone ESPECIALLY when they have PAID ALL of their premiums up until that point!! Not rocket science, any other REPUTABLE business would have!! I think I would remember getting a bill telling me I owe over $700 for a premium!!! So when I say I NEVER received it I NEVER received it!!! The "woman" that wrote the letter says that they were first notified of my address change in February of 2009, I moved from that particular address in October of 2008. Also the address they sent their response to was [redacted]...that was also the WRONG address (thankfully I've been in this apartment complex long enough that the mail lady knows me and as a courtesy she brings my mail when people not smart enough to put my current address something, which if it weren't for her I wouldn't have gotten THIS letter either...so maybe MetLife Remittance Reconciliation "people" shouldn't put ALL of the confidence in the mail system...just a thought) which when I talked to the FIRST person (who AGAIN I might add spoke choppy English at best) I gave my NEW address to clearly couldn't UNDERSTAND enough English to actually put the CORRECT address down...maybe MetLife should also rethink who they hire next time instead of worrying about a quota!!!

I still want and expect all the money that my mother paid (or in this case GAVE) to them over the years which they TOOK (or in this case it seems legally stole) from her with a smile on their faces!! They COULD reinstate the policies IF they chose to because sometimes there ARE extenuating circumstances!! But again when you're dealing with a LESS than reputable company I guess you shouldn't expect that they'll do the RIGHT thing especially when THEY dropped the ball and didn't do THEIR due diligence in trying to take care of this years ago especially when my phone number HASN'T changed in years!!! Then they close the letter with "we value our association with you as a MetLife policyholder and thank you for your business" REALLY??!! They DON'T value any customer they have they just want their money, because IF they valued your business they would TRY to make this situation RIGHT but their lack of business ethics is more important to them then customer satisfaction!! "They regret that a more favorable outcome could not be reached" give me a break yes the more favorable outcome would be for this "company" to TRY to make this situation RIGHT in the FIRST place since it was THEIR lack of ETHICS to remedy the situation when it should have been!!!!

I'm not asking for the face values of the policies, I'm only asking for what she paid into them which given the situation and how the "company" operates is the LEAST they could do to make the situation right!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a life insurance from Metlife insurance company. Then I stopped receiving bills from them. I have contacted their customer service 3 times already and complained about the issue. No actions were taken. I was trying to see the policy information online, the system responded that the policy number was not found. I keep paying payments regularly but have no prove that my payments were applied. No documentation, no statements were sent. I cant even track the information online. I hope this complain will help and my issue will be resolved. Thank you. [redacted] . Policy # [redacted].Desired Settlement: I would like to receive documents tating that my life insurance policy is active and all the payments were applied. I would like someone frome the up menegement to give me a call with explanation on what happened to my policy.

Business

Response:

Thank you for your inquiry. A response was discussed directly with the client on June **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I wrote Metlife earlier in summer 2014 to exercise the Free Look provision of a Variable Annuity contract that I had been signed up for by [redacted] and [redacted] of Metlife, without my explicit permission. The refund was granted, and I requested no future contributions to be made from my paycheck to the annuity. Further contributions were taken from my paycheck and were deposited into the annuity account, and not refunded. Several attempts to contact [redacted] have not been responded to.Desired Settlement: A full refund of the funds in the account, per the Free Look Provision and letter that were sent and honored during summer 2014.

Business

Response:

Issues have been addressed directly with the customer and his former employer and resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am recently incarcerated in the [redacted] unit in [redacted]. I have an annuity agreement or contract with Met Life Insurance company of Connecticut. I recently wrote them and said I had misplaced or lost the contract and that I would like for them to send me another copy of the contract agreement. But they are not answering my letters. I have a letter from Met-Life dated 10/*/10 saying that my records had been updated accordingly. Well I would like a copy of those records as well. But they never sent it to me.Desired Settlement: Send me a copy of my contract agreement and updated information.

Business

Response:

Dear Mr [redacted],

This letter is in response to a complaint that Metlife received regarding the above referenced structured settlement annuity, which was issued in Connecticut.

MetLife Insurance Company of Connecticut is the owner of the Structured Settlement referenced above. All rights incident of this annuity reside with the owner of the annuity.

On June **, 2013, we received the enclosed request from [redacted] for a copy of the contract and information regarding the current direction of payments. This is a Joint and Survivor structured settlement annuity, and therefore all requests must be signed by both annuitants. Since this request was signed only by Mr. [redacted], MetLife sent him a denial letter to the address of record dated July *, 2013 requesting that he resubmit his request with both signatures.

Enclosed please find a copy of the correspondence mailed to Mr. [redacted] explaining this information. As an exception, we have provided him with the requested information, and copied the joint annuitant on our response.

Please send any subsequent correspondence regarding this complaint to the following address:

If you have further questions regarding this matter, please feel free to contact me directly at [redacted].

Review: On 3/**/2014, I faxed forms to Met Life requesting a withdrawal of my funds from my [redacted]. I faxed forms to my plan administrator for her to sign and fax to Met Life. She did this the same day. On 4/**/2014, I called Met Life ([redacted]) to ask about the status of my request and was told that a signature was needed from the plan administrator. When I asked why no one called me to tell me this was needed, I was told that his phone did not allow outgoing calls. I asked to speak to a [redacted] ([redacted]) who apologized and assured me that he would handle my account personally. I refaxed all the necessary forms, I called the plan [redacted]who also faxed the forms to Met Life as well as to me personally. On 4/**/2014 I called Met Life ([redacted]) and asked her if she had all the necessary forms and was assured that they did. I asked her to expedite the sending of my funds and I faxed a voided check so that funds could be deposited directly into my account. On 4/**/2014 I called Met Life ([redacted]) and asked about the status of my funds. She apologized and said that no action had been taken on my account and she would ask a [redacted] to call me. [redacted] called me later that evening (no [redacted] ever called) and said that my funds had been sent to me via overnight delivery. On 4/**/2014, I called Met Life to ask for a tracking number for the delivery (per [redacted]'s advice) and was told that my contract number and/or social security number were no longer valid and I would need to speak to the general operator. My wait time was 20 minutes, I hung up after that. No package or notice of overnight delivery was at my home when I returned.Desired Settlement: I want the funds that I have requested delivered to me as quickly as possible. I want some sort of acknowledgement from Met Life that their customer service is deplorable.

Consumer

Response:

?In reference to complaint ID [redacted], Met Life has sent me the check and I have received it.

Sincerely,

Review: On October [redacted]2013 my vehicle was towed by A-1 Discount Towing. Before my vehicle was towed to R&S Auto from my place of employment which is where the car was picked from there were no stracthes on my rear bumper at all. The scratches are sitting to the to the left rear of bumper going towards the middle. After I file three claim company with metlife towing department named [redacted] had me send statement, estimate and pictures as well of my vehicle. I called and called left several messages and did not get a timely response and the company did not follow up with me promptly. When I did finally speak with someone the person name was [redacted]which letter he sent shows him being Damage vehicle Coordinator. His email on letter is [redacted]. [redacted] typed in letter the results in investigation and information available that he could not confirm that the damage to rear bumper results of service performed by tow company. Letter started that we must respectfully decline to render payment for this claim. CASE/Incident Number:[redacted]. [redacted] also stated in letter paragraph that we take great pride in our compatibility to render high quality roadside service to the customers and clients through there network of independent service providers. This statement should have not been provided to me for what my claim was about as if he's trying to say towing trucks don't make mistakes. The vehicle was watched being put onto the tow truck. The tow guy had to take the vehicle off the truck lowering the back rear bumper area of my vehicle. There should have been no reason [redacted] and [redacted] denied my claim. The letter also stated that they decision is Not in denial of any claim that's filed with insurance carrier. If you haven't notified your insurance carrier of these damages you may want to contact them directly to understand if these damages are covered under your insurance policy. I brought this again to metlife attention and spoke with adjuster [redacted] left her several messages she still has not called me back or returned any of my voicemails. I also sent her the pictures of the vehicle as well as she requested and this was a month ago she still has not contacted me. I have never had this problem or issue with any other insurance company and they have resolved my issues in timely manner and have responded to my voicemails and stayed in Contact to get the issue resolved. I should have not had to write the Revdex.com very unacceptable.Desired Settlement: My resolution to this issue is that I want my rear bumper repaired as I stated originally the scratches was not on my rear bumper wheny vehicle was towed on 10/**/2013. And I should have not had to write the Revdex.com as I never have had this issue with any other insurance company as long as I been driving. And they have responded and resolved my issues in a timely manner.

Business

Response:

[redacted]’s vehicle was damaged by a tow truck provider during a recent roadside assistance event. He attempted to resolve this complaint with the company directly without success. We were made aware of his concerns and have addressed them. We have issued a check to [redacted] in the amount of $582.77 for the damage caused as a result of this incident. We will also be seeking reimbursement from A-1 Discount Towing.

We have contacted [redacted] and apologized for any inconvenience has experienced and advised of payment. All of his concerns have been addressed at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I worked for [redacted] in a Director capacity. They offered Life insurance for all director positions as a benefit based on our salary. I received numerous MetLife letters for more business opportunities (additional home, auto and life), which I did not need or want. I ended my job with [redacted] on June *, 2015 after finding out the Department of Justice indicted the company for [redacted] fraud in April, 2015.

On June **, 2015, I was sent a letter with a bill for $79.64 for $62,000 for continuation of life insurance for amount I had with [redacted]. I called with the number provided and was told that I needed to send back the letter with all information. I sent it back without all information (SS#, DOB and with holding info). If they do not have that private information, then I am NOT furnishing it to them! I do not need nor want their life insurance. I received another letter today, 8/*/2015 saying that they need my SS#, DOB and with holding election. There is NO WAY they are getting this information from me.

How do I proceed to rid myself of this horrible company and their services? How many complaints do I need to send out and where to get rid of them?Desired Settlement: I do not want them to ever contact me again for life insurance, nor charge me for any insurance. I also want to be taken off their mailing list that was provided by my previous employer for life, home and auto insurance. I also require a FORMAL LETTER stating that I am free of any/all charges for this $62,000 life policy they are trying to make me purchase and using deceptive mailing/billing tactics.

Business

Response:

Consumer: [redacted] TO WHOM IT MAY CONCERN, We have completed our review of the complainant’s issues raised in your letter dated August **, 2015. Thank you for your patience during the review process. What you need to know We have reviewed the concerns raised by [redacted] and have responded directly to them. A letter was mailed to [redacted] on August **, 2015 via [redacted]. Please be advised that due to privacy concerns relating to confidential information, we are unable to provide you with a copy of our response to [redacted]. Thank you for bringing [redacted]’s concerns to our attention. What you need to do If you do not agree with this determination or have additional information you would like us to consider, please send your request to: Steven K[redacted], Lead Compliance Specialist MetLife

Review: Life Insurance Policy was cancelled despite payment being made on time and verified 3/**/14

3/**/14 Payment was made to Metlife on behalf of [redacted] in order to continue his benefits through May **, 2014 (his retirement date). Payment was verified via phone on 3/**/14 with [redacted] who also confirmed the policy being in effect through the end of April at which time we have 30 days to "port" the policy. Paperwork for Portability was never sent as it was said to, Instead they refunded my money 4/**/14 and cancelled the policy which my dad (who now has terminal brain cancer) paid monthly for 19 YEARS.Desired Settlement: We need the policy reinstated ASAP since it was [redacted] cancelled. Alcoa and Metlife state my father has 31 days from his retirement date to continue coverage through Portable Term Election Form. My dad's retirement date is May **, 2014. We paid the policy premiums on time since they were no longer being deducted from his pay due to my dads recent disability. MetLife is not adhering to the terms of their own agreement. I have written email and paperwork to correspond with my complaint. T

Business

Response:

Per email received from [redacted] on 4/**/14 11:02pm regarding the March payment made to [redacted] (third party benefit record-keeper) it was explained confirmation had been received from [redacted] life benefits were paid up until 4/**/14. [redacted] also explained that her mother had received a refund for that very premium that was paid to secure the policy.

I followed up with a phone call on 4/**upon seeing [redacted]'s email message. We had an extensive conversation and I explained that when an employee has any status other than Retiree their premiums are paid directly to [redacted] the third party administrator. It was [redacted] at [redacted] that she had spoken to on 3/**/14, not MetLife. The third party administrator receives information from the employee’s work location that drives the end date of coverage based upon the employee's leave status. That information is then received by MetLife via an eligibility tape, which then generates conversion and portability notices. Those notices are driven by the end date received on the eligibility tape. MetLife did not cancel [redacted]’s optional life policy. When I spoke to Alcoa directly they explained to me the benefit end date was in fact 3/**/14, not 4/**/14 which is why the refund was generated. Alcoa also confirmed the retirement date has nothing to do with the benefits end date. All leave of absence rules regarding end dates of coverage are driven by the plan participant’s employer, not MetLife.

To my knowledge this issue has been resolved. Conversion & portability forms were sent to the participant and I believe received approximately 4/**. As of yesterday 4/**the conversion paperwork has been approved. MetLife has complied with all terms of the Alcoa group insurance policy.

Review: Met Life has not paid on a disability claim that they themselves have approved. I have been told many statements found to be not true.

Met Life has approved a disability claim I submitted back in the week of November [redacted]. My first submittal was not acted upon so after a week and no response I contacted them. I was informed I needed to file a new claim. The first person I filed with put it on an old claim number so if I had not contacted them again my claim would have never been processed. This is not the first time the persons answering the phone cause issues from there lack of knowledge as to the rules. There seems to be a real training problem. I worked to get them all the documentation for the claim and it was still not approved until December ** 2014. I was told a check was sent on that day. It never arrived. I tried multiple times to call and find out why. Several times I was told it would arrive. It never did. Then I was told it would be direct deposited in my checking account. by 1/*/2015 and it did not get deposited. Now I am told it will be direct deposited the week of 1/*/2014. I have no confidence this will happen either. I have had to contact the human resource dept. were I work and they are trying to get them to pay what they owe. Now we are going into the first full week of January 2015 with no pay on an approved claim that was submitted back in November of 2014. The claim number for this is [redacted]. I find all my conversations with Met Life associates are evasive and have told me many things found to be untrue. I have tried to go up the chain of command and the individual that is the boss of my case worker has never contacted me. All conversations are recorded and I have asked that upper management review all the untruths I have been told. I personally will never purchase a personal policy with this company as they do not pay out even on claims they have approved. If asked they will come up with every excuse in the book as to why you have not received your payment. In the end they put you off and during your disability you have to deal with pain and recovery while fighting to get pay you have paid premiums for. There is no excuse for what they have done and believe there practices should be investigated. I have to be out of work for another month and if they do not pay what they are suppose to it will cause my entire family great heartache and despair in a already difficult time.Desired Settlement: I want them to pay my disability payments per the Short Term Disability policy I have paid for. This is 66 2/3% my normal pay. As of 2/*/2015 I am owed approximately $2600.00 This amount will increase every day until they are forced to honor there policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was denied a valid disability claim and as a result I am not receiving a paycheck for two weeks that I am entitled to. I filled the necessary paperwork from me and my physician so I validated my disability claim. I have been out of work for three weeks due to a foot injury and have not been paid for 2 weeks.Desired Settlement: Receiving a paycheck for $600.00 for the two weeks that I have not been paid and I am entitled to this amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An old crown on a back molar came out, leaving the remains of the tooth with jagged edges that cuts the inside of my cheek. The dentist submitted a pre-treatment estimate as early as March **, 2014. Metlife continually turned down the request for various reasons, such as licensing issues for my dentist (even though they had paid for cleaning work in February), claiming that the tooth did not need a crown, and that the tooth still had an existing crown. After many calls by my dentist and myself, I finally called again on April **with the intention of canceling the insurance. I was told that they would give the issue the highest priority and resolve it. By April **, I still had not heard from them, so I called again only to find it was still not resolved. I was told that if I canceled the insurance, it would not be effective until the end of April, even thouogh the issue had been going on since March **. At that point, I canceled the insurance.

Product_Or_Service: BP retiree dental insurance

Account_Number: Cust# [redacted], GroupDesired Settlement: DesiredSettlementID: Refund

I would like Metlife to refund any premiums that have been directly billed on my checking account effective March [redacted], 2014, when the first pre-treatment estimate was submitted.

Business

Response:

In response to complaint number [redacted]we have cancelled the dental insurance policy effective March **, 2014. A refund was issued to the participant on April **, 2014. Claims related issues will be addressed in a separate letter to the participant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a whole life policy from MetLife to replace an American General Life policy based on the trustworthiness of the representative and the faith in MetLife as a stalwart company. The original disclosure statement for the MetLife policy shows the “[redacted]. Payable to year” as “12”. Per the payment history report sent to me last year, I have already paid 16 years ($24,912). The amount I have paid into the MetLife policy exceeds the balance I would have paid ($22,721) to American General had I continued the keep policy in force. Clearly, the information provided by the MetLife representative in the initial disclosure statement was misleading and duplicitous. The most recent statement I received for the due date June **, 2014, shows that the AP arrangement will pay only until the year 2015.Desired Settlement: They have not provided me a reasonable alternative or remedy for this situation. I would not like to lose this policy but would prefer not to continue to pay $1,557 per year for nominal coverage.

Business

Response:

We have responded to the issues addressed by [redacted]. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The MetLife representative did not address the misleading and duplicitous information originally supplied by the representative in the initial disclosure and the representatives in subsequent requests.

Sincerely,

Business

Response:

Please note a response to [redacted] is being sent today.

Review: WE HAD ASKED THE COMPANY TO NOTIFY THE DAUGHTER ([redacted] VIA MAIL AND PHONECALLS) IF ANY PROBLEMS EVER DEVELOPED BUT THE COMPANY FAILED TO NOTIFY US. [redacted] IS 94 AND STARTING TO GET FORGETFUL AND SHE GETS ALOT OF MAIL AND ITS OVERWHELMING FOR HER TO LOOK THROUGH ALL HER MAIL AND REPLY IN A TIMELY FASHION (THAT'S WHY WE REQUESTED THE COMPANY TO ALSO CONTACT HER DAUGHTER).[redacted] EVENTUALLY NOTICED A LATE NOTICE FOR HER INSURANCE PAYMENT AND CALLED UP AND WAS TOLD BY A FRIENDLY OLDER WOMAN WHO SPENT A LONG TIME TALKING ON THE PHONE ABOUT THINGS THEY HAD IN COMMON...SO A VERY FRIENDLY CONVERSATION....AND THE METLIFE LADY ACCEPTED A PAID IN FULL CREDIT CARD/DEBIT CARD PAYMENT FROM [redacted] FOR THE FULL $2389 POSSIBLY ON 1/**/2015 (SAW A NOTATION ON [redacted]'S BILL FOR THAT DATE I ASSUME THAT WAS THE DATE SHE PAID IN FULL WITH CREDIT/DEBIT CARD)...........THERE WAS ALSO A NOTATION: "HOME INSURANCE RESTARTS IMMEDIATELY 1/*/2015 SO I ASSUME THE NICE LADY FROM METLIFE WHOM SHE PAID THE FULL PAYMENT TO ARRANGED AND PROMISED TO [redacted] THAT THE INSURANCE WOULD BE INFORCE IN FULL THAT VERY DAY OF THE FULL PAYMENT (1/*/2015). SO EVERYTHING WAS FINE.I HAPPENED TO SEE THE BILL ON THE TABLE AND I CALLED THE COMPANY TO ASK A QUESTION....SHE HAS A TREE IN THE BACK YARD THAT IS TOO BIG AND WE WANTED TO KNOW IF THE INSURANCE WOULD COVER CUTTING IT DOWN...AND TO MY SHOCK....THEY TOLD ME HER COVERAGE WAS CANCELED....I WAS SHOCKED AND THE COMPANY SAID THEY DID NOT CARE THAT SHE HAD PAID IN FULL...THEY WILL JUST SEND HER A REFUND....AND IF SHE WANTS TO HAVE HER POLICY BACK SHE WOULD HAVE TO REAPPLY AND PAY ALOT MORE MONEY FOR A NEW POLICY SINCE RATES GO UP WHEN YOU START A NEW POLICY. I WAS VERY UPSET WITH THEM AND CONTACTED YOU TO FILE A COMPLAINT....THEY DID NOT CARE THAT SHE WAS 94 AND THEY DID NOT CARE THAT SHE PAID IN FULL AND HER PAYMENT WAS ACCEPTED AND DID NOT CARE THAT SHE WAS PROMISED THAT HER COVERAGE WOULD START IMMEDIATELY THAT VERY DAY 1/*/2015. SO I NEED THE Revdex.com'S HELPDesired Settlement: WE WANT HER COVERAGE TO CONTINUE WITHOUT A BREAK, SINCE SHE PAID IN FULL AND SHE IS 94 AND THE COMPANY FAILED TO CONTACT HER DAUGHTER....WE WANT THE COMPANY TO SEND EITHER ORIGINAL OR DUPLICATE BILLS TO THE DAUGHTER [redacted] APARTMENT [redacted]AND TO CALL IF [redacted] AT [redacted]

Consumer

Response:

I called the company (met life) I told them I contacted you about my complaint. The girl who answered the phone this time, was very friendly and helpful and we talked for at least half hour or longer and she seemed that she really wanted to resolve the matter....she checked her companies records and listened to recorded conversations that [redacted] had with her company and she told me that she agreed that I was completely right then she put me on pause and explained the matter to her supervisor who got on the phone and was very friendly and helpful and who also admitted his company had made an error in canceling the home owner policy of [redacted]...and he reinstalled it as we were speaking and told me that her credit card was credited with the $2300 that they had charged to her card on 1/*/2015 and that he would prefer if she REPAY with A CHECK and he will mail her a bill and she can pay by check. He also agreed to mail bills to a safer address [redacted] apartment [redacted] so that they would be promptly seen and dealt with. So everything is fine with met life.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Metlife has continuously overcharged me with my monthly premium. For the past 4 months, I had to called Metlife over and over again to straighten it up. Their 'advisor' and 'consultant' did recognize the billing errors, but they all fail to make a permanent correction. It is very frustrating and time wasting.Desired Settlement: A long term correction/fix.

Consumer

Response:

(By clicking "OK", your complaint will be closed as Resolved.)

After filing complaint to Revdex.com, I called Metlife again. And they promised me to resolve the issue. So, I don't know if it is the direct result from Revdex.com's intervene.

In addition, I have to wait and see if the problem is resolved on next billing period.

Sincerely,

Review: This complaint is against the process of MetLife possibly thinking that I had a secondary insurance and I do not. The charges in question where for dental service that was performed on April **, 2013; & May **, 2013 for two dependents. There was a total of five dental cost submitted. The billing process that was done by the dentist office ([redacted]) may or may not have been the cause of the detal insurance company to think that I had a secondary insurance company that will pay the dental cost. The dental insurance company (MetLife)did not pay the dentist what should have been paid to the dentist office. I try to resolve the issue by calling MetLife. I called the company several times over a period four months and I called the dentist office as well. During this period of time, MetLife would tell me that the checks where sent and I did call the dentist office to confirm it but I was told that no payment was received. The payment total was $1116.80. I initially paid $479.40. MetLife was to pay $637.40. Since MetLife was becoming delinquent in paying I went ahead and paid the $637.40 in which it was paid on June **, 2013. Since this payment, I feel nothing was really done to resolve the issue of payment and me getting back what I paid by both parties.Desired Settlement: For MetLife to pay [redacted] $637.40 in order for [redacted] to pay me back $637.40 that I should not had to pay.

Business

Response:

[redacted]:

We have received your letter of complaint, concerning dependent claims of [redacted], a claimant under the DC.

As you may be aware, Federal law requires a HIPAA authorization from a participant, in order to release claim details to a third-party. At this time, MetLife does not have an authorization on file from the participant to release information to your office. As such, we have reviewed the concerns brought forth and have issued a written response directly to the complainant, explaining our position, which he should expect to receive within the next five to seven business days.

Please address any subsequent correspondence regarding this complaint to the following address:

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

###-###-#### fax

We hope this clarifies our position in this matter and will enable you to close your file.

Sincerely,

TRICARE Grievance Coordinator

MetLife Grievance Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

But I would like more information on the HIPAA. Please send documentation concerning this.

Sincerely,

Review: My wife and I had life insurance policies primarily for the security of our children. She expired almost a year ago and Met Life refuses to honor the policy?

Product_Or_Service: life insurance

Account_Number: contract # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Honor the life insurance policy.

Business

Response:

Spoke to the client on June **, 2014 at 7:45pm EST provided the client with the information he was requesting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Metlife has not honored the life insurance policy we had with them and they have not provided a legitimate explanation why.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A letter was mailed to [redacted] on January **, 2014 explaining the reason the claim would not be paid out to him. A follow up phone call was made to [redacted] on June **, 2014, advising that based on our review, we maintain our position as explained in our previous correspondence. As such, MetLife is not able to take any further action with respect to this matter. A follow up letter was mailed to [redacted] on July **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Metlife has not provided a valid reason for not honoring the policy we bought for the security of our children in the event of this exact scenario.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have had car insurance through MetLife for the past 7 years and have never filed a claim. About a month ago I was hit by a deer and upon calling in to the company to file a claim I was told that I do not have any coverage anymore on my car and it has actually been suspended, removed, or changed, they were never able to give me an exact answer as to what had happened to my original coverage. Upon calling in and transferring around to more and more people, I found out that their underwriting department sent out information when I got my new car, and since I never received it, nor did I get any e-mail stating that they need more information at that time, (also when changing my insurance to my new car I was told that there wouldn't be anything more that they would need from me either) that they proactively pretty much closed down my account without my knowledge. I have continued to pay in full my coverage and the only refund I got from them was when I changed my address. They were saying that on their end, since they have that they sent out the information, regardless of their customer getting that information, that’s all they have to do. I have since changed over my insurance to [redacted], and upon researching [redacted] as well as other insurance company’s, they have all said that they mail as well as email any changes, updates, or suspensions to accounts so that their customers get that information. Metlife stated that that procedure is not available due to government policies, even though shortly after I got an e-mail asking for my next payment. Metlife has told me that if I had gotten these letters from them and completed the process that they were asking for I would have been completely covered for all the damages. Having been a loyal customer of theirs for many years, and always paying in full beginning of each year and having never had a claim before this, to find out that they had proactively closed down my account, except continued to take my money for the past two years, and refused to offer any type of assistance since they sent out letters on their end, I find that to be incredibly unacceptable and unethical for any business to treat their customers as well as stating that they do not send out any type of e-mails, except for when they want more money. I have every conversation documented as to who I spoke to, when, and what was discussed, as well as paperwork for work done to my car if needed.Desired Settlement: After being told that I do not have coverage, and upon their investigation them finding out and telling me that I did have complete coverage that would have covered the damages but due to them not getting information and the account being changed proactively, I had to pay just under $4000.00 for coverage that I had but was proactively changed without my knowledge or letting it be known that there was a change occurring. Due to this occurrence, I have since closed down my account with Metlife and opened an account with [redacted] and just want to be fully reimbursed for all the payments that they should have made for my car due to it being covered until they decided they wanted to change it.

Business

Response:

Dear [redacted]:

Your correspondence dated January *, 2014, regarding [redacted]'s Auto policy, has been forwarded to my attention for research and response.

On January *, 2014, after [redacted] posted a [redacted] comment on the MetLife Service Account about this matter, I responded to [redacted]'s inquiry, specifically concerning the denial of his Comprehensive claim on November 12, 2013.

I attached a copy of my January *, 2014 email response, along with the documents that were sent to [redacted], for your review. The pre-insurance inspection requirement in the state of Massachusetts is similar to the Regulation 79 requirement we have in New York State. The pre-insurance inspection letters were sent Certificate of Mailing as you will see. [redacted] did not comply with the Massachusetts Regulation and his coverage was removed.

The Coverage Selection Pages (Declarations Pages) and billing statements that were forwarded to the complainant were not sent Certificate of Mailing. [redacted] was apparently receiving the billing statements because he was paying his premium as he indicated in his complaint. He was billed for and paying for Massachusetts compulsory coverages only. We were not charging him for the Comprehensive Coverage because it was removed in June of 2012 with proper notice as required by the state of Massachusetts.

If you require any additional information, feel free to call me at ###-###-#### Ext [redacted], or for your convenience my e-mail address [redacted].

Review: Last year, I made multiple requests to MetLife Insurance via emails, phone calls and [redacted] to stop sending me spam. I had thought it had stopped, but today, I received another spam advertising their company. I made an attempt to contact their headquarters in NYC with 2 phone calls prior to this complaint. However, I was hung up on by the switchboard operator both times.Desired Settlement: I have 2 requests for my desired outcome.

1. Stop contacting me. Period. Ever. Regardless if it's a 3rd party marketing firm, or whomever. Stop sending me advertising for MetLife Insurance.

2. $1000 per instance charge, made payable to me, every time MetLife sends me advertising via email again for illegal spamming.

Consumer

Response:

At this time, I have not been contacted by MetLife, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

We have received Revdex.com complaint #[redacted]

and have reviewed the concerns raised by

[redacted]. We have responded directly

to [redacted] with the results of our research and have taken action to address his concerns.

A response was emailed to [redacted] on 9/**, immediately after his last contact with MetLife,

prior to his submission to the Revdex.com on 9/**.

If you have additional questions or concerns, please don't hesitate to contact me.

Sincerely

Review: This company has continually given me and my doctor the running around trying to avoid a claim I have talked to a lest 15 people and left many voice mails to get no return. The supervisor even told me he had found the information they been waiting for in there files and told me he would call me back by the end of the day and did not. My doctor has sent all information required and still they say they need more. I was standing in the doctors office when there fax came over to make sure it was recieved and the doctor sent it back. Know they say they still need more. Why did they not send the info need at the sametime I was there. They just like to avoid any kind of payout. They should not aloud to use the [redacted] as there advertizing. It should be bozo instead.

Product_Or_Service: Disability insuranceDesired Settlement: DesiredSettlementID: Other (requires explanation)

Do the job they were paid to do.

Business

Response:

A letter was mailed today via [redacted] to [redacted] in response to his complaint to the Revdex.com.