Michael's Air Conditioning & Heating Systems

Greetings,As explained to the customer, we have a no reprint/refund policy in regards to Lost/Stolen ticketsThis is clearly listed in our Brochure that is attachedIn the brochure we state "Please keep your ticket on you at all timesIf you lose your ticket, you lose your ride" and "No refunds or exchanges for lost or stolen tickets"Also, we do list this policy on the attached Ticket which states "No refunds or exchanges for lost or stolen tickets".In reference to not calling the customer back, we did place a call and spoke to a Steve at ###-###-#### and explained our no reprint/refund policy for lost/stolen ticketsSince the customer does not feel that we met his expectations for his experience, we would be happy to provide complimentary tickets to our Liberty Boat CruiseIf interested, please contact us at [email protected],GO NY ToursCustomer Service Manager [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They should give me a full 100% refund They did not provide ANY of the services they promised in exchange for the money I paid them I can't use the reboot tickets because I won't be back in New York City again.I want a Full 100% refund That is the right and correct thing for them to do under these circumstances In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi,Thanks for your reply, please see the attachment for the scanned copy of the tickets we brought from Newyork toursAlso here is my address, I can accept your offer of 50% refund [redacted] Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Greetings,Go New York Tours would like to to offer you a full reboot of the tickets that you have purchasedThis allows you use of our services again and you can contact us at our customer service email, to set up your tickets for a future dateThe company has a strict NO REFUND policy, however we have decided to grant you a 50% refund on the total amount spent with on your purchasePlease send us a copy of your sales ticket so we may go forth with the 50% refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.***I am still awaiting a response from my last reply to [redacted] If I do not hear back by the end of this week I will file another complaint about the lack of customer service with topview/go tours I have copied and pasted their reply below, which did NOT include information as to how I can "contact [them] directly" and has as of this time not received any response when I followed up asking for more information[redacted] Sincerely, [redacted] ---------------------------------------------------------------- [redacted]

Denise, Thank you for taking the time to reach out to us regarding this experienceWe have been trying ton reach you regarding thisYes, we do have it on record that you came into the office and have agreed to a refundWe tried to email you regarding your refund but it seems as if we have taken down your email incorrectlyPlease contact us at ###-###-#### so that we can process the refund for youThank you

Greetings,We regret to hear that you had an unpleasant experience on our busesWe aim to provide an enjoyable time for each passenger on the bus and we apologize if we have failed to do so.Please be advised that our hours of operation are printed on each ticket you purchase, on our brochure and online siteAs I see that you have purchased a ticket on at 5:PM, you would be able to use them until at 5:PM and be able to take advantage of our morning bus schedule.Our company has a strict NO REFUND policy which is also printed on our sales receipt and tickets, website, as well as under the Terms and Conditions section of our brochuresWe aim to provide the best possible service for our customers, therefore, we will grant you a full reboot of the ticket/package you have purchasedThis allows you to use our services in the exact same format you originally purchasedYou have months to use the service again and you can contact me directly hereAll reboots are transferable and can be used by family and friends.Please let us know if you have any further questionsThank you!Best Regards,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at onceI am not looking for a reschedule as they were travelling from another countryDo you have a way of proving the buses showed up on time and there was no lagAs we are the customers and telling you this happened to usIt was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as wellRather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fineBut others need to know and maybe you should do more so people do not feel they are ripped offPeople are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we brought we were never informed about the time, I repeat, we were denied the service after PM on the day we purchased the tourI am attaching one of the receipt, I dont see the timings on this receiptIts unfortunate that the business denied the service that they promised usplease see the receipt and comment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not have the actual receipt, but I have printed out my statementI have highlighted all the purchases and you can see I have spent over $The only reason there are several transaction its because all the salemen work in pairSo if you can please help me solve this issue I would appreciate itI appreciate your response and please let me know if you need anythingIt was after the issue I am reading the reviews over the internet and they aren't great eitherPlease help me find a solution Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I want a full refundThe channel was on You did not give what you had promisedIt's illegalI want a full refundI will find and contact others who have had issues in the past and go to the news over this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Firstly, thank you for choosing GO NY Tours as your touring company and we are saddened that you had the experience you stated in your email. During our correspondence via phone and email, before you requested for us not to contact you again but after I already sent you complimentary
tickets to use at a later date, I explained in great detail that we had no record of you calling as frequently as you statedI also explained that our Visitors Center is central to several of our bus stops and that we would have been more than happy to assist you in printing your ticketsWhen we spoke on the phone, I also explained the company's strict no refund policy but that I would gladly sent you tickets to accommodate ridersYou agreed to the tickets, I sent them, and then asked us not to contact you againPlease let me know if there is anything else that we can do for you, ***?

Greetings,As explained to the customer, we have a no reprint/refund policy in regards to Lost/Stolen ticketsThis is clearly listed in our Brochure that is attachedIn the brochure we state "Please keep your ticket on you at all timesIf you lose your ticket, you lose your ride" and "No refunds
or exchanges for lost or stolen tickets"Also, we do list this policy on the attached Ticket which states "No refunds or exchanges for lost or stolen tickets".In reference to not calling the customer back, we did place a call and spoke to a Steve at ###-###-#### and explained our no reprint/refund policy for lost/stolen tickets. Since the customer does not feel that we met his expectations for his experience, we would be happy to provide complimentary tickets to our Liberty Boat CruiseIf interested, please contact us at [email protected],GO NY ToursCustomer Service Manager*** ***

There was not a bus at 10:33pmI know because we were there waiting and your employees told us that a bus had broken down
We live in Texas and may not ever visit NY again so your offer to give us tickets won't help in this case
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Greetings,We have given the best offers availableWe have a strict no refund policy found on every customer's sales receiptA 100% reboot was offered, and after rejection a 50% refund along with a rebootThank you

Greetings, Thank you for accepting our offerPlease email *** with the last of your credit card number to be reimbursed the 50%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are offering me to take another tour of NYCI had out of town visitors who have already left for home and we have no use for further tours at this timeIt was an outright lie that they used to sell us tickets and they need to give us our money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for taking the time to share this experience with usWe understand how this may have effected your touring experience and we apologize for thatWhen you came into the office, it was explained that the boat is first come first servedThis means that simply having tickets for the service
does not guarantee that you will be able to boardFor this reason alone, each ticket is valid for daysWe understand that your time is valuable and we want to make it up to youWhile you were here, we offered you complimentary tickets for you and your family to tour when ever you choose for the next yearsUnfortunately, you turned that offer downWe are still willing to offer you the complimentary passesPlease reach out to our customer service team at ***, so that we can further discuss this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not have the actual receipt, but I have printed out my statementI have highlighted all the purchases and you can see I have spent over $The only reason there are several transaction its because all the salemen work in pairSo if you can please help me solve this issue I would appreciate itI appreciate your response and please let me know if you need anythingIt was after the issue I am reading the reviews over the internet and they aren't great eitherPlease help me find a solution
Sincerely,
*** ***

Diane,Thank you for taking the time to share this experience with usWe certainly value our customer feedbackWe are very sorry that you found yourself unhappy with your tourIt is our goal to leave all of our customers feeling satisfied and with new knowledge of New York City by providing a
positive touring experienceSo you can imagine our surprise to see that you had a negative experienceUnfortunately, we do have a strict no refund policyBeing that we are at the whim of New York City traffic, we cannot provide a refund for any delay that we may havePlease accept our apology and complimentary tickets for you and your family to useYou can gift them to various friends and family so that we can rectify your experience with themPlease contact us at customerservice@gonytours to retrieve those passesThank you