Michael's Air Conditioning & Heating Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Offer no clear sollution for my problemThe link they provide directs to their website which I visited before so many times to contact with them for my refundNo contact information from them to the third party sellerAnd in the previous contaction about the issue, the custmor
service manager suggested me go back to New York and find the man who
sold us the ticket to have the problem solvedIt sounds like I have a
problem eatting "POP TARTS", but the "Kellog's" put itself away by
"Walmart"'s fault.No information on anywhere we can find says the ticket we bought is from a third party, NOR any claims about the responsiblity of the third party and "** *** ***s" . They cheat the customers so much!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Basically, they have a no refund policy so I simply accepted their apology and called it a
day.
Sincerely,
*** ***

Greetings,We sincerely apologize for the experience that Beverly Harden had on a recent Bus TourAs the customer received incorrect information and was unable to take our Boat Cruise, we offered to refund 50% of the total costAs we have a strict no refund policy, we took into consideration that
the customer was inconvenienced(we did offer to mail a check so the customer did not have to return to our office) and received the incorrect information and provided a partial refundAlso, the customers were able to take our Downtown Bus Tour so we did not refund 100%. As for the need for the additional ticket, we asked for it as proof of purchase as we only had proof of purchase for individualsWe did provide a refund of 50% even without the additional receipt.We also would like to provide the customer with the same ticket package that was purchased which is transferable and is good for years

Tell us why here...There was not a bus at 10:33pmI know because we were there waiting and your employees told us that a bus had broken downWe live in Texas and may not ever visit NY again so your offer to give us tickets won't help in this caseI do feel like you should provide a refund to my family
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We have the panfletos that states buses run every 15min and also the sales people sold tickets under the same pretensesI doIt agree or accept your offerYou compare to the other companies but you are not even close to them as their buses showed up every 15minThis was Fraud and I purchase something that wasn't given to meI will continue to fight the charges and continue to inform everyone and online about the fraudulent company you run.w *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Thank you for taking the time to share this experience with usWe are deeply sorry that you did not enjoy your touring experience while here in New York CityWe have multiple languages available on our buses and often find that sometimes, of no fault of your own, our patrons do not have the
station on the correct channelNonetheless, we want to give you and your family the opportunity to tour with us again in the near futureYou can email us at *** so that we can send you complimentary passesAgain, thank you for taking the time to share thisWe are looking forward to touring with you again in the future

***, Thank you for reaching out to us regarding your dissatisfaction with your tourAs discussed in the email we sent to you, we are deeply saddened that you found yourself unhappy with the tourWe can understand how frustrating it is to have any extended type of waitHowever, according to
our records, we had buses leaving almost every minutesAttached is out internal files from our dispatcher showing our frequent departure timesWe are still willing to send you complimentary tickets for the buses and boatIf you need anything else, please do not hesitate to reach out to us

Greetings,We regret to hear that you had an unpleasant experience on our busesWe aim to provide an enjoyable time for each passenger on the bus and we apologize if we have failed to do so.Please be advised that our hours of operation are printed on each ticket you purchase, on our brochure and
online siteAs I see that you have purchased a ticket on 7/**, please find below our summer schedule:*** *** ** ** *** **
*** *** ** ** *** **
*** *** * *** *** ** *** *** **
*** *** ** *** *** ** Each "hour ticket" is hop-on/hop-off service and valid for hoursThis means, for example if you purchased your tickets on 7/**/at 5:PM, you would be able to use them until 7/**/at 5:PM and be able to take advantage of our morning bus schedule.Our company has a strict NO REFUND policy which is also printed on our sales receipt and tickets, website, as well as under the Terms and Conditions section of our brochuresWe aim to provide the best possible service for our customers, therefore, we will grant you a full reboot of the ticket/package you have purchasedThis allows you to use our services in the exact same format you originally purchasedYou have months to use the service again and you can contact me directly hereAll reboots are transferable and can be used by family and friends.Please let us know if you have any further questionsThank you!Best Regards,Customer Service

We appreciate you taking the time to email us via our customer service departmentUnfortunately, as we've stated, the sellers where you purchased the tickets are third party sellersWe will not be able to refund you money being that there was no transaction done with usOur offer of complimentary tickets are still availablePlease let us know if there is anything else that I can assist you with

***,Unfortunately, what was provided in the attachment sent with my previous response was completely accurateIf you were standing in the correct bus stop, there is no reason why you were not on the busThe bus was running and availableWe cannot provide a refund when the services were operationalPlease let me know, other than a refund, if there is anything else that we can do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They should give me a full 100% refund They did not provide ANY of the services they promised in exchange for the money I paid them I can't use the reboot tickets because I won't be back in New York City again.I want a Full 100% refund That is the right and correct thing for them to do under these circumstances
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Denise, Thank you for taking the time to reach out to us regarding this experienceWe have been trying ton reach you regarding thisYes, we do have it on record that you came into the office and have agreed to a refundWe tried to email you regarding your refund but it seems as if we have
taken down your email incorrectlyPlease contact us at ###-###-#### so that we can process the refund for youThank you

Dear *** ***, Our records have shown our ads on our website does not show a covered busOur buses are only covered during winter season Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we
have decided to grant you a reboot for your tour tickets for your next trip to NYCAlso we can offer you 50% refund of your ticketsPlease note: in order for refund to get processed, please send us scan of your tickets by email to *** or mail the original tickets to Go New York Tours, * * *** ** ** ** ***, redeeming your tickets is quite easyJust save this letter and present it at our officeYour "reboot" is valid for months from the date of this responseThank you.Thank you for your time.Sincerely, Customer Service Team

Greetings,We are deeply concerned about your complaint and would like to investigate the matter furtherFor that purpose, please send us copies of your receipts as a proof of purchase to ***. This is the first time we hear about this situation, our records do not show
any filed complaints regarding this issueTherefore, please allow 3-business days for us to send you a reply after we have received the required informationPlease send a copy of the sales receipt of your trip to our customer service and we will investigate this further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at onceI am not looking for a reschedule as they were travelling from another countryDo you have a way of proving the buses showed up on time and there was no lagAs we are the customers and telling you this happened to usIt was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as wellRather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fineBut others need to know and maybe you should do more so people do not feel they are ripped offPeople are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Greetings,Go New York Tours would like to to offer you a full reboot of the tickets that you have purchasedThis allows you use of our services again and you can contact us at our customer service email, to set up your tickets for a future dateThe company has a strict NO REFUND policy, however we
have decided to grant you a 50% refund on the total amount spent with on your purchasePlease send us a copy of your sales ticket so we may go forth with the 50% refund

Greetings, As requested you will find the following:Dispatch log for all bus tours included in packageDowntown (Major Stops: *** * *** *** * *** *** ** ***, Battery Park)UptownBrooklynNightPlease contact us if there is any further information neededThank you

***,Thank you for taking the time to share this experience with usWe are saddened to hear that you were not able to enjoy your touring experience while here in New York CityWe can understand how frustrating it must have been to have an extended wait at any of our bus stopsThe Downtown runs
roughly every minutes and the Uptown, every minutesThis does not allow any time for any impromptu traffic patternsUnfortunately due to the company's strict no refund policy, we would not be able to offer a refundThe services were operational and availiableHowever, we can provide ticket extensions to you and your family so that you can use it at a later timeThe tickets will be valid for the next yearsYou would simply have to contact *** to receive your ticketsPlease do not hesitate to reach out and let is know via customer service if there is anything else that we can assist you withWe look forward to serving your future touring needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved.***I am still awaiting a response from my last reply to *** If I do not hear back by the end of this week I will file another complaint about the lack of customer service with topview/go tours I have copied and pasted their reply below, which did NOT include information as to how I can "contact [them] directly" and has as of this time not received any response when I followed up asking for more information.***
Sincerely,
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Thank you for taking the time to share this with usWe are saddened that you were not able to have a pleasurable experience while touringWe have it here on record that you called in regarding your experience boarding the boatWe do in fact have third party sellers located in Battery Park
Unfortunately, if you had any dispute, you would have to contact them regarding receiving any sort of compensationAgain, we are certainly disappointed that you did not enjoy your tourPlease reach out to us at *** if you need any further assistance