Michael's Air Conditioning & Heating Systems

***, thank you for taking the time to bring this incident to our attentionWe do apologize for the experience you had while using our servicesPlease be aware that the actions of the guide, do not in any way represent the behavior this company strives to promoteWe would like to extend
tickets for your and your family to use for your future visit to New York CityWe value customer feedback such as this, as we often use it as a tool for growthWe encourage you to tour with us in the near future so that you can see out improvements first handIf you have any further questions, please email us at ***Thank you, AllisonHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,Thanks for your reply, please see the attachment for the scanned copy of the tickets we brought from Newyork toursAlso here is my address, I can accept your offer of 50% refund*** *** *** ***
*** ** ***
Thanks***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Thank you for taking the time to share this with usWe are unhappy that you did not find your tour enjoyableWe have your complaint here on file that you did come down to the office with a suggestion about enhancing our audio on tour busWhen you came to the office, it was also
explained to you that we do have a strict no refund policyBut we were more than happy to offer you complimentary tickets so that you can use the tour anytime within the next yearsAlthough you refused that, we are still willing to offer you this extensionUnfortunately ***, we have a heavily enforced no refund policyWe are more than happy to take in your feedback and utilize itWe encourage you to join us for a renewed touring experience in the futurePlease let us know if there is anything else that we could do for you by reaching out to us at ***

Dear ***,I’m concerned about the problems you experienced on our bus tour during your recent visitI am returning your email to thank you for taking the time to bring this matter to my attentionYour situation is very important to us here at GO New York Tours. We want our customers to
enjoy their experience, so your report of a disturbing event is a serious concern for usI want you to know that the comments and suggestions we receive from our guests are taken seriouslyThey tell us what we’re doing right, what we’re doing wrong and how we can improveYour willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying oneThe principal goal of our company is to provide dependable service to all of our guests at reasonable pricesConsequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticket. Go New York Tours would like to grant you a full reboot of the package you have purchasedWe are offering you our service again so you may experience our tours at a different perspective from your first experienceThis allows you to use our services in the exact same format you originally purchased. You have months to use the service again and you can contact me directly here.Once again, please accept our apologiesWe look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that if GO NY Tours provides me with a 50% refund, this resolution is somewhat satisfactory to me and the matter has been resolved I still think they should provide a full refund, but if 50% refund is all that I will get, I will take it.When and how will I receive my refund?Thank you,
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company and the ticket agent worked together not to provide better service but do harm to customers' benifit(No any information from the agent, if the tickects were sold by them, then they should be at least partly responsible in the customer service, but the customer service was provided only by *** *** *** ***)They take advantage of the information asymmetry and conceal a lot of important information, I think it's unfair to customers in this transactionI do not think the complimentary tickets work, for the transaction was not supposed to happen in a right wayI still think I should get my refund in this case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ** *** ***All of our employees are well trained to assist to a customer who has injured themselves on one of our busesWe have no records indicating that there was an incident on a bus that had to be medically checkedAlso records do not show there has been a visitor by the name of
*** *** at our visiting center and especially with a medical issueWhich if you were to have gone they also would have had you file a statement and noted on our log.But furthermore, Go New York Tours has a standing No Refund policy on Unused or Partially used servicesWe still require a scanned image of your tickets by email to *** or mail the original tickets to Go New York Tours, * * *** ** ** ** ***.Thank you for your time.Sincerely, Customer Service Team

Greetings,I’m concerned about the problems you experienced on our bus tour during your recent visitI am returning your email to thank you for taking the time to bring this matter to my attentionYour situation is very important to us here at GO New York Tours We want our customers to enjoy their experience, so your report of a disturbing event is a serious concern for usI want you to know that the comments and suggestions we receive from our guests are taken seriouslyThey tell us what we’re doing right, what we’re doing wrong and how we can improveYour willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying oneThe principal goal of our company is to provide dependable service to all of our guests at reasonable pricesConsequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticketGo New York Tours would like to grant you a full reboot of the package you have purchasedWe are offering you our service again so you may experience our tours at a different perspective from your first experienceThis allows you to use our services in the exact same format you originally purchased You have months to use the service again and you can contact us directly here.Once again, please accept our apologiesWe look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends

Thank you for choosing our Liberty CruiseWe are disappointed that you did not enjoy your water tourWe can understand how frustrating it can be to board the wrong boat and end up in New Jersey. I completely understand that you stated you were not given complete instructions by the young man
at the pierThere are several boats that use that port, so we can understand how that can be confusing to our guestI want to point however, that our Liberty Cruise is first come first servedThis is why arriving at the Slip "minutes to get on the boat" was not sufficientThe boat was deemed full, although there were guest exiting, simply because the boat was already at capacity with the guest who were patiently waiting for the 6:35pm departureWe can understand how this effected your touring experience and we want to make this up to youPlease reach out to *** so that one of our trained customer service members can further assist youWe are looking forward to your email!

To whom it may concern,We would like to sincerely apologize for the misinformation that you received about the location of our Night TourSince you were unable to enjoy our Night Tour, we would like to offer you the opportunity to take the tour as well as many of our other tours at a date in the
futurePlease contact us directly at *** to access the complimentary passes.Also, if you were double charged for your purchase, please contact us and we will rectify the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are offering me to take another tour of NYCI had out of town visitors who have already left for home and we have no use for further tours at this timeIt was an outright lie that they used to sell us tickets and they need to give us our money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When we brought we were never informed about the time, I repeat, we were denied the service after PM on the day we purchased the tourI am attaching one of the receipt, I dont see the timings on this receiptIts unfortunate that the business denied the service that they promised usplease see the receipt and comment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,I am sorry that we were not able to reach an agreementPlease reach out to *** should you change your mind about accepting the complimentary tickets for you and your family