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Microsoft Corporation Reviews (367)

Review: We canceled the sharepoint portion of our plan because it was not working right or doing what we were told it would do for over 6 months. I spoke with [redacted] and she told us a credit of $133.86 would be credited to our account. After waiting and waiting she now wants us to wait until another invoice generates on our account (and they take more money from our account) before they will cancel or credit our account. I told her no and they are no longer authorized to access our account for the sharepoint plan we cancelled and to credit us for the $133.86 promised.Desired Settlement: The credit of $133.86 as promised by their representative when we cancelled the sharepoint portion of our plan.

Review: I called, Miscroft XP and it crashed and I installed Miscroft 7 Premium.On my Miscroft XP I had Office Home and Student 2007 and I wanted them to send me a disk to so I could install it on Miscroft 7 Premium. I had the information when I purchased it and I talked with a J Hay who was going to install my Office Home and Student 2007. There was other problems with my Miscroft 7 Premium so he transferred the call to Miscroft support[redacted]. and he was trying to fix the issues with my desk top computer but was having some problems with it so I said I have a laptop and he said for me to get the laptop computer and try and hook up the [redacted] box to it I tried and couldn't he tried another way and he was trying to get on the lap top computer but he was unable to but then my lap top computer was messed up and I told him and he said not to worry right now lets get the Miscroft Premium fixed. So it was really late when he got through with it. Somehow connection was lost and it was late and I went to bed.The issue that I was having with the Miscroft 7 Premium was never fixed so I called them back to let them know that they had never fixed the Miscroft 7 Premium issue and that when [redacted] was trying to fix the Miscroft 7 Premium that he messed up my lap top but no one would listen to me about the lap top not working at all. They switched me to [redacted] who I told her about the lap top not working and also I was having the same issue with the Miscroft 7 Premium ( Internet explorer has stopped working. A problem caused the program to stop working will close the program and notify you if a solution is available) she also tried to fix it. So she told me if it came up any more in two hours to call back. So once again I called Miscroft to ask them about my lap top and it not working at all they switched me to a another technician and I told them about my lap top computer not working after [redacted]had tried to get on to it. They told me that they were not giving any more support to Miscroft XP

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I have still not finished everything with my Complaint I still have issue with my Miscroft 7 Premium that needs to be fixed and also my lap top computer it is not working at all I can't get on any web pages at all and it is totally messed up and needs to be fixed. The Office Home and Student 2007 has never been down loaded. So I am just angry with Miscroft.I hope that someone will help me get everything fixed that is wrong with my computer's.

Review: When a [redacted] laptop with the [redacted] Media Direct button on the laptop upgrades to Windows 7 Microsoft PC operating system the consumer takes a great risk that they will have serious problems if the [redacted] Media Direct is pushed. Over half of all PCs are using Windows 7. The likelihood us great and it has never been fixed. I may be losing thousands of pictures and documents. 64 gigabytes of data just because I have the popular dell computer and exstremely commom Windows 7 operating system. The [redacted] was made prior to the Software or [redacted] would be the subject of this complaint. Customers are sharing problems and no warnings or remedies are written to windows 7.Desired Settlement: I need a trained technician to recover my data and rid me of future problem and the fix offered to the masses as well. We paid for these alot for these products and trusted valuable data bto be stored and manipulated by them. They need to be creditable.

Review: While I was discussing my computer hacking with the technical service personnel at MIcrosoft, I was steered to a person whom would fix the problem. I was connected to a company I never heard of and did not call.

As a result I was invoiced for $299.99 by [redacted] which I would not have used.

This is unfair business practice since I was dealing with one company and unknowingly transfered to another without being told that I would be chaged $2999,99 Desired Settlement: My $ 299.99 plus any additional cost such as fees.

Business

Response:

Business' Initial Response /* (1000, 6, 2013/06/07) */

June 7, 2013

Isiador [redacted]

Revdex.com Case #XXXXXXXX

Dear Mr. [redacted],

Microsoft received your response to your complaint from the Revdex.com regarding a request for reimbursement for a charge incurred from a 3rd party company, [redacted]

Unfortunately, Microsoft has not been able to locate record of our technicians speaking with you, and without a case number we cannot proceed with an investigation. Microsoft is not liable for charges incurred through 3rd party companies, and we regret that we are not able to refund the support fee you paid to [redacted] You will need to follow up with [redacted] to obtain a refund.

I've included a link to our Support site for your reference, should you require assistance with a Microsoft product in the future. Please choose the option that best suits your needs. I also encourage you to Online Privacy site to learn more about how to void phone scams.

As you have not been able to provide a support case number in our records, we have no choice with to move this case to closure. Please let me know if you have any other questions.

I'm sorry I couldn't help more. Thank you for your patience and understanding,

Sincerely,

Senior Advocacy Specialist

Microsoft Corporation

Review: In December of 2012, I initiated a repair for my surface tablet. I sent it in as instructed by Microsoft and patiently waited for my repaired device. However, after a month had passed and I still had not received my device, I proceeded to contact MS to inquire about the status of my repair. I was escalated to a Mr. [redacted], who is apparently part of some "MS Escalation Team." He told me that basically, Microsoft had lost my surface. Not only this, but that they were not going to replace my device. This is such a load of BS on Microsoft's part. I followed all the instructions and got a lost device. All I wanted was a repaired surface. Well, now it is months later and I still have nothing to show for it. I am extremely ticked off at Microsoft for being so apathetic about this situation. It is baffling to me that it has been MONTHS and still nothing has happened. Desired Settlement: Replacement of my Surface RT 64GB as promised.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/04/10) */

Dear Sir,

My name is [redacted] and I am a member of the [redacted] and Partner Advocacy Team at Microsoft. From your letter I understand that you have reached out to the Revdex.com, as in December 2012 your sent your Surface to Microsoft for repair. After waiting for one month, you contacted Microsoft inquiring on the status of your Surface and were informed that your Surface had been lost and that it would not be replaced.

I have reached out to you at your Hotmail.com address on two separate occasions, and have yet to receive a response. I would like to investigate this issue further. In order to pinpoint the best next steps I can take to assist you, please provide the following information:

* Any/All support case numbers you were given when working with Microsoft Support

* Proof of Purchase or Receipt for your Surface

* Any/All tracking numbers associated with this

* Telephone number(s) where you can be reached

Once this information is received, you can expect to receive an update within 2 business days. Please respond either to the emails sent to your personal address or through the Revdex.com tool.

Thank you,

Advocacy Specialist

[redacted] and Partner Advocacy - North America

Microsoft Corporation

Review: The service I utilize through Microsoft is Office 365 home premium. As I pay for this service it has not worrked properly for the last month. I have spoken with 3 reps. and 1 supervisor to get the issue corrected. This issue is that this service is locked up. There is 3 services on this service skype, skydrive and Office 365 home premium. The skydrive and skyp work fine and I am able to use. Office 365 home premium on the other hand does not. First rep I spoke with only told me basic known possible fixes (ie: clear browser history, restore defaults and such) only for them to tell me that there is nothing that can be done and to wait see if it corrects itself. Second rep I spoke with was with accounts as the error message says "It seems your account is not quite ready yet. Close this window and come back to your account page later." This rep took quite a bit of information and put me on hold numerous times. After taking quite a bit of info. credit card, phone #, username, and so on said everything was fixed and there is no issues. She then directed me to uninstall Office completely and to reinstall. I proceeded with the uninstall restarted my computer only to find that the issue with my service still exists and am not able to install Office 365 home premium. I then proceeded to call tech. help. I was connected to a rep. that all she did was connect to my computer and attempt to do all basic troubleshooting. When watching all she did was repeatedly flip through my account and reset settings, cleared cache numerous times. Then she said that there was nothing she could do for me. Said that she could give me a temporary remedy (trial version). I then spoke with supervisor only to not get any help there either. So I am not able to use a service I pay for and have to stop my work. If this was a business account I would suspect that this issue would have been fixed right away (ie: the first time). Desired Settlement: I pay for a service and it should work. I should not have to be given a run around to get something this simple to fix. As I pay for a service all I am looking to get is a working service that I will not get a run around with and to be at minimum reimbursed for the month of service that I have had this issue with.

Review: On approximately 13 December 2013 I ordered the Acer Aspire laptop V5 573P-6896 from Microsoftstore.com for $499 that included a $25 gift card; my order # XXXXXXXXXXX. The transaction was authorized by my bank and posted to my credit card but I never received a confirmation email from Microsoft. I contacted the Microsoft store by phone to ascertain the status of my order. The Microsoft Store representative said that my order was never processed and that the product was now out of stock and that the transaction was cancelled. I never received a email from Microsoft store stating such but I did verify the order was indeed cancelled by them. The representative said that she would escalate the matter to a higher level to determine why my order wasn't processed and to resubmit original request for the product for $499 and the gift card once the product back in stock. I was informed to call back the next day; I did and was told that the matter was still being mitigated. I've called the Microsoft store more than 5 times concerning this matter over a 5 day timeframe and have not received an answer. I'm always being asked to explain the situation over and over and that the matter will be escalated to higher authority for the resolution that I requested which is: when the Acer Aspire laptop V5 573P-6896 and gift card ($25) is back in stock I want it for the price of my original order $499. The laptop is back in stock on their website. I called the Microsoft Store day and given the same run-around. The last escalation number I received was

XXXXXXXXXX.Desired Settlement: I desire the Acer Aspire Laptop for price that my original order was placed ($499)was placed along with the $25 gift card.

Microsoft is the worst company EVER!! Because they will not change the Windows XP End of Support Date to 12/30/2022

Review: A letter to Microsoft shows my great experience!

Hello Microsoft,

I have a situation I'd like to share with you after I have exhausted all of my resources.

I have been watching the Surface Pro 2 - 256 GB closely for about a month and when the surface was available on November 26, 2013, I immediately placed an order (I've the order #) with 2nd day delivery option. So, I waited patiently for it, but unfortunately, the surface didn't arrive. So on the 3rd day, I called Customer Service and acquired about my order. The rep said that we are sorry item will not arrive tell next Monday Dec 2nd and for that we will refund you the shipping option ($9.99). I replied that's alright but I want you to change the shipping address because next week I will go to a different city. He said ok and took the new address and then gave me a case number which I still have and everything was normal.

Following the UPS website, I saw the intercept of my shipment and was happy; however again, another disappointment from Microsoft occurred, instead of shipping the item to my new address the surface was sent back to the warehouse. What made things even worse my surface that I already bought was resold to another person!!!!

I knew that after I made a second call to CS and the rep. frankly said that sorry your surface was sold and we don't have it anymore in the warehouse. Of course, I got mad and asked to talk to the supervisor but the rep said that the previous rep already raised my case to the higher level managers and they should have contacted me which, yet again, another let down because nobody has bothered to call me till today. I kept asking her to transfer me to her manager but she said that she cannot!!! That call was the worst customer service experience I had in the whole year!

What hurt me the most and frustrated is the next day email that I received for the refund of the whole purchase!! There I was literally amazed of how great my experience was with Microsoft the leading company of the world, or is not?! I really grabbed my head and said to myself what the heck is going on??!!

But to be honest, although after all these let downs, I still didn't give up on you and tried one more time which was today but this time through chatting, so guess what happened?

Of course, another disappointment!

The rep said we apology but we can do nothing to you anymore!! Can you believe it?? He really said that. hahahaha. And when I asked him that I want to talk to his supervisor, he literally disappeared. Hahahahahaha. You know sometime moments come when you cannot help but laugh. I really could not believe all this is happening from such a big name like Microsoft!

WOW, way to go Microsoft...By the way till this moment I am still waiting for the call from the manager.Desired Settlement: I need my surface pro 2 256 GB back!

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/13) */

December 13, 2013

[redacted] WXXXXX [redacted]

Waukesha, WI XXXXX

RE: Revdex.com Case # XXXXXXXX

Hi [redacted],

Your complaint filed with the Revdex.com, regarding your recent support experience with the purchase of our Surface 2 Pro was forwarded to Microsoft and assigned to me on Friday, December 6.

I immediately engaged our Microsoft Store escalation team on this request and [redacted] was assigned to this case. He was able to work with you and address your less than satisfactory experience with support. As you were interested in placing another order for the Surface 2 Pro, but not have to purchase online, [redacted] was able to have the Microsoft Store near you, set aside a unit and was able to offer you a discount as an offer of goodwill. I understand that you were able to go to the Microsoft Store to purchase your Surface 2 Pro and the Microsoft Store honored the discount that you discussed with [redacted].

I am glad to hear that you were able to receive your Surface 2 Pro at a discounted price. As this resolves the issues addressed in this case, we will be moving to archive your case today.

This concludes my report.

Thank you very much.

Sincerely,

Advocacy Manager

Microsoft Corporation

Review: I had spoken to a representative from [redacted] where I had purchased my Microsoft Office product over the phone the same day I purchased the product. I got home and the barcode needed to be scratched off in order to enter the information on my computer, half of my barcode came off with the tape that it was attached to and was not legible. I called the store and they assured me that I was able to return the product in store [redacted] Cn Rapids) and that this problem was very frequent with their Microsoft products and they've had many complaints. I went into the store a couple weeks later and was told I was unable to return the product at the store and would have to mail the product into Microsoft. I called the help center for product returns and they had explained the process. After mailing in my product with a letter regarding the issue, I never received any response. They kept my product with no return or exchange. I am a college student that has gone an entire semester without the ability to use my computer for typing up documents. Desired Settlement: I would like the product exchanged for a new access code that I am able to use for my computer.

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/05) */

5 Dec 2013

[redacted]@hotmail.com

[redacted]/Revdex.com,

The request for assistance with the Microsoft Office product purchased from a 3rd party has been resolved. The Microsoft returns team has confirmed a refund check for $129.46 was issued on 11/25/2013 and sent via [redacted] to [redacted], XXXXX [redacted] Cn Rapids, MN 55433.

I will be archiving the case involved with the request today. Case number XXXXXXXX.

Sincerely,

Advocacy Manager

Customer and Field Advocacy

Microsoft Corporation

Review: At the microsoft store website I was researching products and when I clicked on the surface 2 they advertised the product's price as 449.00. There were no disclaimers that the product was for sale at the price for today only "cyber monday" or while supplies lasted. I tried to order the product at that price and due to it being out of stock I could not complete the order. I then called and spoke with two people at the number provided to call to order the products.

At which time, I was told that the price advertised was for cyber monday only and only while supplies lasted. After careful reading the ad and product description I did not find any disclaimers on the ad I was looking at.

http://www.microsoft.com/surface/en-us/products/surface-2

Once you click into the buy now section, you can then either choose a 32 or 64GB version and disclaimers can be found there.

However, the initial ad and price does not have those disclaimers. Either this is bait and switch or it is false advertisement.

I did not find the price and original ad by clicking on cyber monday deals, ad or web address that would have indicated to me that I was going into a "Cyber Monday" sale area.

The $449.00 price is listed on the page that provides the description of the product and I believe that Microsoft should have honored that price for me. Even if out of stock, they should have allowed me to order the product at the price listed and shipped me the product when it came back in stock.

The website address above is where I viewed the product description and the price of the product. It is not in a special section and can be found when clicking on their products, surface 2 and to the area that provides the description of the surface 2.

Desired Settlement: I am going to purchase a competitors product and want Microsoft to pay the difference between the cost of the competitors product and the advertised price of $449.00 for the Surface 2 that I would have paid if they had sold me the surface 2 at the price they have advertised. I would not but the surface 2 at the advertised price even if they offered it to me now after the fact.

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/04) */

December 4, 2013

Revdex.com Case: XXXXXXXX

Hello [redacted],

My name is [redacted] and I am with the Customer and Field Advocacy Team at Microsoft. Our offices received a request on your behalf regarding the report you filed with the Revdex.com. According to your report, you attempted to purchase a Surface 2 for the advertised price of $449, however the product was out of stock and Microsoft did not offer a backorder option. You have communicated that you will be purchasing a competitor's product, and have requested that Microsoft price match to the purchased product. I was able to confirm from the Microsoft Store site that the Surface 2 is still being offered at the $449 price point, however, unfortunately, the product is currently out of stock.

Per the Microsoft Payment + Pricing site, Microsoft prices, product selection, and promotions offered on the Microsoft Store website may vary at any given time, and Microsoft does not guarantee price match. We regret that you were unable to purchase the Surface 2 and instead have purchased an alternative product, however we decline your request for price match per Microsoft policy.

We consider this matter closed, and this is the final communication you will receive on this matter.

Sincerely,

[redacted] Advocacy Manager

Customer and Field Advocacy

Review: Prior to purchasing a product from A certified Microsoft partner I contacted the Microsoft store and had a representative verify the product was a legit sale. I purchased the product and it turned out to be counterfeit and the Microsoft partner is no longer available. Microsoft guaranteed the purchase and now they will not stand behind it Desired Settlement: I would like them to provide me with product keys for the 7 windows 7 pro workstations since we have 7 machines that are not activated

Business

Response:

Initial Business Response /* (1000, 5, 2013/10/31) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in obtaining product keys for the Windows 7 PCs that you had purchased. Once I received your request, I reached out to you to gather additional detail to allow me to investigate your issue. As I haven't received a response after reaching out to you on 10/25 and 10/29, I am presuming you do not need assistance at this time and consider this case closed.

Thank you,

Advocacy Manager

Microsoft Corporation

Review: Microsoft windows 8 is incompatible with my large amounts of software and websites and has been locked on my computer and will not allow rollback to windows 7 or Linux and I am un able to find any way of voicing my frustration to Microsoft or getting a solution to my problem

it appears they do not care about keeping their customers happyDesired Settlement: to have it fixed free of charge and to let them know I am not happy

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/19) */

September 19, 2013

Longmont, CO 80503

RE: Revdex.com Case # XXXXXXXX

Hi [redacted],

Your complaint filed with the Revdex.com, regarding compatibility issues with various software applications and web sites with your Windows 8 computer was forwarded to Microsoft and assigned to me on Monday, September 9.

Per the Revdex.com process, I am submitting a response through the web site, to provide an update by the September 19 deadline.

I have been attempting to contact you on 9/9, 9/11, and 9/16 as I need to better understand which software application and web sites you are having compatibility issues with Windows 8, along with the best phone number to reach you. Although, I did not receive this information, I engaged our global escalation team to assist, and I see that [redacted] has tried to contact you. Please work with [redacted] as he is the best resource to assist you with your issues.

I will follow up with you again on Monday, September 23 to check on the status of this case. I will provide my final report to the Revdex.com once we have provided closure to your case.

Thank you.

Sincerely,

Senior Advocacy Specialist

Microsoft Corporation

Review: I purchased a brand new/unused Microsoft Surface Pro that has a Microsoft Global warranty, and received it on or about February 5, 2015. I specifically asked if the unit was new and unused, because I cannot have a remanufactured unit. I have the emails assuring me that the unit was 100% new, unused, and under Microsofts factory warranty. I would not have bought this device if I had not had this guarantee. I verified the warranty with Microsoft, purchased the unit, and registered it with Microsoft. The serial number is xxxxxxxxxxx. I needed a keyboard to type with, so I ordered a Microsoft Power/Type cover before using the device. After it arrived the instructions said to upgrade the operating system first, which I tried to do. On March 5, 2015, after having trouble upgrading the system, I contacted Microsoft support, because I have purchased their full service support program and the unit is under warranty. The woman tried to resolve the issues, but the after getting some warning codes; she told me that the unit would need to be replaced as it had a defective operating system. She said I would get either a new surface pro 2 or a new surface pro 3 as a replacement because my unit was no longer being made, however was still brand new. I had not had this unit even 30 days before discovering it was defective, so I followed her instructions and returned the unit to Microsoft on March 4, 2015. This conversation is reference #xxxxxxxx. I was happy however, the next day called to see if instead of sending me a i5 processor with 128 gb, if I could upgrade to a i5 processor with 256 gb unit, and I would pay the difference. The person I spoke with said I could not and informed me that I would be getting a rebuilt unit back, not a new unit as promised. I explained that I had not bought a refurbished unit; I had bought a brand new, never used unit, with a Microsoft warranty. I had not even had the unit 30 days and never got to use it because I had to order a key board. He would not discuss the issue, and insisted I would be receiving a rebuilt unit, but said they would buy back the replacement unit they send me for $200, or something like that, credited to a new unit. I explained how insulting that was because I had just purchased the unit new and paid 3 times that and never even used it, but now it was only worth pennies. I asked to speak to a supervisor and he hung up on me. This happened on 2/5/15 at 1022 reference code xxxxxxxxxxxxxx.I called back but was told to call back in the morning. On 3/6/15 I again spoke with the surface return department and was again told that I would get a refurbished unit. I asked the representative why would I buy a new device and then accept a rebuilt one when I had not even used the computer I bought, and he said in a condescending tone, why would you is right. He continued telling me how great the rebuilt units were but refused to listen that my unit was less than 30 days old when it was returned it, at the instructions of Microsoft agent. I spoke with a supervisor who said he was the head boss of Microsoft returns (no one had more authority than he had, and he had no supervisor) and said that I would get a rebuilt unit, and that was all he could tell me. I am very unhappy with the customer service I am receiving. I want to reiterate the fact that I cannot have a remanufactured unit, for several reasons, one being that I bought a brand new one and paid good money for it and had it less than 30 days before discovering it was defective, and was told to return in to Microsoft. Additionally, because the Microsoft representative said to send it back to them, the time past to return it to the company I purchased it from. Other reasons that prevent me from purchasing a remanufactured unit is personal, however these reasons are equally important to me.Microsoft records calls so the first call was recorded. She promised a new unit and I would have not sent it to Microsoft if she had said I would receive a remanufactured unit, and would have instead returned it to the company where I purchased it.Desired Settlement: I want a new unit to replace my new unit, not a remanufacture unit. I should get a product that is of equal or greater value, not a rebuilt that is a lesser value. I was told by the Microsoft Representative that I would get a new surface pro 2 or surface pro 3.

Review: On 1/21/15 I attempted to contact Microsoft for assistance in resolving an issue with one of there products. I went online and found no help on any of there websites. In searching for a phone number, which they do not give, I was routed to support.microsoft.com. Once there I went through the motions to "chat" online with an adviser. After waiting for an hour with no response I tried again. Another 1:15 and still no adviser. I called 2 different phone numbers that lead me through several ques and finally disconnected the calls. However, you can easily reach someone if call the sales line and want to buy a product. When I did reach someone in sales she said she couldn't help but would connect me by phone to support. I gave her my name and number - she called me - said she would connect me and put me on hold. After waiting on hold for 28 minutes the call suddenly disconnected. I spent over 3 and a half hours trying to reach someone with microsoft and never did. I still have not been able to get the onedrive to work which as a result is holding my personal and business files hostage due to my inability to access them. It is criminal that microsoft is allowed to take over 80% of the market share and as a result they don't have to provide adequate support. As further proof of their unwillingness to do so, they now have their product agreements include a clause banning any class action suits against them. Now they really have no motivation to do whats right.Desired Settlement: I need immediate help in restoring my files and for Microsoft to make a legitimate and measurable change in how they provide service to their clients.

Review: We received two separate sales call from the number XXX-XXX-XXXX, once on September 4th, and the other August 27th from an individual, claiming to be [redacted] from Micro Soft. The first call from his center claimed that they need to get access into our home computer to do some repairs. We did not allow or inquire about this service. He insisted on getting access to our computer via telephone instruction, and we continuously refused and asked questions. He ended the call calling my wife bad name. Today's call claimed to be from Micro Soft Windows Refund Department (same individual). They wanted to issue a refund for a reason which we did not understand or even look into. This same person claiming to be [redacted] used abusive language to my wife. I called this number to inquire why they are calling our home, and pressing hard to sell something we do not need, and why they are calling my wife bad names. This person then used profanity against me on several occasions during my conversation with him. We do not believe this individual's name is actually [redacted] but from east Indian descent as noted by his accent.

Product_Or_Service: Computer Technical Support - None PurchasedDesired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)

We would want for Micro Soft Corporate to look into this call center, and prohibit this abusive and likely fraudulent business practice. This call center should be shut down for business, and the individual should be reprimanded. He expressed significant professionalism, disrespect to me and my wife, and should be terminated from his position.

Review: I am at my wits end here as I have spenT hours calling, telling my story, and then being unceremoniously disconnected from the [redacted] customer support number. I have been put on hold at least four times in the last hour and have been disconnected each time. I have asked customer service representatives to give me their names, id #'s, or anything else that I can use to identify (and hold accountable) the person to whom I am speaking after they put me on hold for half an hour, but no one would give me any information today (except one woman who said her name was "[redacted]" and then hung up on me.)

On November 12, 2013 I called xbox and set up a repair order for my son's xbox 360. His xbox would not allow him to set up xbox live and I wanted to have it repaired for him before Christmas. On November 12, 2013 Microsoft debited my checking account $96.77. I went to [redacted] within a few days and sent the xbox off to be fixed. On or about November 30, 2013, the xbox was returned to me without being fixed. The letter that came back with the device stated that the xbox was "tampered with" and that the service department would not even look at it to see what needed repair. OKAY, FINE. I called to find out how I was going to be reimbursed for the repair fee minus the shipping and handling and was told that my account would be credited within the next four to six weeks. That was three and a half months ago! I have called repeatedly to check on the status of my refund, but each time I call, I am disconnected or put on hold for so long that I have to hang up and start the process all over again. My feeling is that this company is trying to make it so difficult for me to get my refund that I will finally give up! I find that really disheartening... especially since I went out and bought my son a new xbox for Christmas when this one could not be repaired. I would like to know how I should proceed from here, since calling the customer support number is futile. I eagerly await your response. Thank you for your time and have a good day.Desired Settlement: I want the money I paid to have my xbox repaired credited to my account asap

Review: About a year ago I purchased a Word 365 (downloadable) program subscription from Microsoft's web pages. The subscription was only for a year, and I was told it would auto-renew if I did not cancel the subscription. I received and email from Microsoft a few weeks ago reminding me.

I no longer need or want this subscription, so I went to the Microsoft web pages several times yesterday and today. However, there is no method for "canceling" your subscription. I filled out the information (about a dozen times) in their support screen; you can request to be contacted by email or phone. I requested both, but each time I hit the "submit" button I was given a message saying "there was a problem processing this request, please try again in a few minutes."

I even tried to remove my credit card information, but they would not let me. If there are any charges made to my account on 2/14/14 I will consider this "theft".

Why do they make it so difficult for someone to simply cancel a service. I feel like my credit card is being held hostage my Microsoft!! They are crooks. Desired Settlement: I would like my subscription cancelled. I would also like Microsoft to make changes to their web pages. I cannot imagine how many other people they have trapped in this way.

I can't afford the lawyers Microsoft can...or I would sue.

Review: I need to deactivate 2 hotmail accounts due to them having been compromised. Their online isntructions don't work, the links are invalid and their customer support staff says they are not trained to support the product because it's free. I explained ad nauseum I followed their instructions and clearly their site gives me an error that THEIR server is not available. My privacy is being breached and I need to deactivate my accounts please. Desired Settlement: I just want my 2 accounts closed permanently so no identity theft can be committed. Please. Thank you.

Business

Response:

Initial Business Response /* (1000, 5, 2013/08/28) */

August 28, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Friday, August 23, 2012 regarding your two Hotmail email accounts. You filed this complaint to obtain assistance in closing these accounts because they had been compromised and you were concerned with identity theft.

[redacted], a Hotmail Escalations Engineer, reached out to you on Monday, August 26th and he was able to assist you with closing each account per your request.

At this point, it appears that your concerns have been addressed now that both of your Hotmail accounts have been deactivated. We hope you will continue to be a valued customer.

Sincerely,

[redacted] Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Final Consumer Response /* (2000, 7, 2013/09/04) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I accept their response. They have made the necessary fixes in order for me to close out my accounts. Thank you.

Review: I have many issues involving this incident. My Microsoft Surface RT (computer) began malfunctioning and it was still under warranty. I called and was told by a represenative to ship the laptop back and I would receive a replacement within 5 to 7 business days after they received it. I was given a email receipt that the item was received on 9/9/14. I received an email 3 days later saying a new computer would be shipped in 2 business days. One week went by and I never heard anything or received anything. On 9/19/14 I received an email from Microsoft with a tracking number saying they had shipped my computer, but when I tried to track it,[redacted] told me nothing had been shipped. To date, 9/24/14, nothing has been shipped. I have called over 10 times and are continuously given the run-around and put on hold for 30 - 45 minutes at a time. I am switched to many people who know nothing about my case. After calling numerous times, one of the reps told me my computer was missing parts and another one told me the screen was broke??? None of these things were like this when it was shipped! The supervisors at Microsoft tell me they do not have a direct number (so I get a different person everytime I call) to reach them, they refuse to give me their last name and they will not tell me what city and state they are located in. They also tell me they can not tell me where my computer is or when I can expect it??? What kind of business is this???

Product_Or_Service: 8/1/2013

Order_Number: XXXXXXXXXXDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to honor the warranty and replace my Surface RT!

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Description: Computers Hardware, Software & Services

Address: 6278 N. Federal Hwy. Ste 294, Baltimore, Maryland, United States, 21230-4017

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