Microsoft Corporation

Review: I purchased Microsoft Windows 8.1 to update Windows XP on my Vostro 1500 laptop. Before anyone says anything, I know this is possible as I have seen it done...yes, to Windows XP. I put the installation disk into the drive (I know it works as the XP Operation System installation disk works) and it ran for hours with no set up information showing. Instead, I got the below errors:

The procedure entry point_CxxFrameHandler3 could not be located in the dynamic link library msvcrt.dll.

and

the file 'autorun.dll' could not be loaded or is corrupt. Setup cannot continue. error code is 0x7F

I researched the trouble shooting methods and tried them all. They not only didn't work, but I was prompted to buy various 'solve your msvcrt.dll problems' software.

I find this appalling. I bought this product for over $250.00 with the hopes I would not have any issues installing it. It appears this is a common problem.Desired Settlement: Microsoft is not remotely hurting financially. I think it is very reasonable to request they call me, FREE OF CHARGE and walk me step by step by step until the problem is resolved, and/or, send me whatever software needed to fix the problem at their expense. This is their product (so is Windows XP). It is their responsibility to make sure it functions. Why should I pay more money for a flawed product? How do I know buying more software will solve the problem? I don't. They do. Pure and simple.

Review: I just used my warranty to receive a replacement for my Microsoft Surface Pro that had a manufacturer defect. It took 2 weeks to receive my replacement (a week after promised). It did not include all the accessories that I was instructed to return with the device. When I received the replacement, the support site informed me that my tablet no longer qualifies for [redacted]. I was informed before my request that warranty would continue until the normal expiration date.Desired Settlement: Either honor the warranty or an option to recieve a full refund for the product so I can purchase a similar product from a different manufacturer.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/04/10) */

Hello [redacted],

A fix was issued last night that should resolve the incorrect warranty messaging that was displayed. Please let me know if it is not resolved.

Since, the messaging has been addressed and the FedEx delivery arrived last Friday at 12:35, that should resolve the Revdex.com complaint.

Please let me know if you have any additional questions or concerns. If not, I will archive the case at this time.

Best regards,

Review: I bought a word processing program at a cost of $107.34 from [redacted] on Oct 10th 2013. I was told if it didn't work I could return it. I was unable to download it and tried to get refund the next morning. They informed me it could only be refunded by Microsoft Returns [redacted] San Leandro, CA XXXXX (XXX-XXX-XXXX). I mailed it to them the same day, Oct 11th 2013. After a month I called and was told (rather rudely) they don't do refunds in less than six weeks, and they haven't yet verified if I downloaded the program or not. After another six weeks I called and was told they mailed a refund check Nov 25th and quickly added it may be lost in the mail if I have not received it. I was told I could request a replacement check if I called back after Dec 26th 2013. I called back today, Dec 27th and am told they will let me know if I can receive a refund within four weeks of now. The answer to every question is always call back in a month and maybe we will do our job then. Very frustrating.

Product_Or_Service: Office 365

Desired Settlement: DesiredSettlementID: Refund

Refund my $107.24 that they promise to do.

Business

Response:

Final Consumer Response /* (2000, 12, 2014/01/28) */

From: [redacted] [mailto:[redacted]@gmail.com]

Sent: Tuesday, January 28, 2014 7:14 AM

To: Revdex.com

Subject: [SPAM] Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)

Importance: Low

Complaint settled, thank you

Review: Bought three games through the window store on line for windows 8 and Microsoft downloaded Windows 8.1 and now these games error out. The error states to go to the Window store for information. I went to the windows store and it states I can download the games for 1.39. I already paid once for the full game. Microsoft Tec. stated I would have to pay 149.00 for them to fix the problem. These games were installed in 2013 and only cost 15.00. Desired Settlement: All I want is the games to be re-installed without paying for the full price of the game again or my money back.

Microsoft corporation practicing fraud, charging me (and probably many others) real $$ for not actually provided services (without my authorization and after my Microsoft account was already closed (on August 8th, 2014)their system put the new monthly charge $19.95 (for September, 2014) on my Discover credit card - and I NEVER gave them any authorization to charge my card automatically - period - I used to do it myself, manually banking online month by month) And its FRAUD. That's how Microsoft corporation makes billions of $$ stealing money of honest loyal unexpected customers and ex-customers??!! And I was a customer of microsoft for at least 15 years. Now I request to dismiss immediately Microsoft fraudulent bill of 19.95 because who knows for how long they going to continue sending me their monthly bills for not existing services...and I would like to share my bad experience with everybody in the USA, especially with Revdex.com. And BTW all my attempts to solve this problem dealing with their (very unprofessional & unhelpful) representatives by phone (800)386-5550 just resulted in a bad disappointment. Also I was unable to remove my credit card information from my Microsoft account after closing that very account...

Review: I bought a surface rt on the website on black friday (11/29/13) and after putting in my credit card information it said that microsoft was having technical difficulties and to call them at the provided number. I spoke to [redacted] and he said that he had one in the warehouse and would call me back. My case # is XXXXXXXXX) I never received and call back. I was sent a feedback email where I explained my dilemma [redacted] had asked me not to attempt to buy on line that day as the website was overwhelmed). Microsoft attempted to call me after they received the feedback. I called Microsoft support and was told by [redacted] (id# XXXXXXX) that while it was their fault and they had the Surface RT 32 gb in stock, they would now charge me 349.00. I asked to speak to her supervisor [redacted] id#XXXXXXX)who also looked at the documentation of my original call and said not only would she charge me 349.00 but that I could not talk to anybody else. [redacted] kept saying that she didn't have it documented that I was promised a call back but I was not sent a copy of the original documentation to verify that it was as compliant with what we spoke about. I asked to be refereed to someone else but [redacted] said that she was the only one I could ever talk to and that she would not help me. I could have bought the surface at Best Buy or somewhere else but I took their customer service at their word and now have no ability to get the surface rt at 199.99.Desired Settlement: I would like the Surface RT 32gb at the promised price of 199.99. That is all I ask.

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/23) */

December 23, 2013

Revdex.com Case: XXXXXXXX

Dear [redacted],

My name is [redacted], and I am with the Customer and Field Advocacy Team at Microsoft. Our office received correspondence from the Revdex.com detailing your recent Microsoft Store experience. I understand you attempted to purchase a Surface RT on Black Friday, but were unable to complete your purchase because of a site error. You are now looking to purchase the Surface RT at the Black Friday price of $199. Thank you for taking the time to detail your feedback, I regret this has been a frustrating experience.

We appreciate your enthusiasm for our products, but unfortunately are unable to match sale prices and promotional offers after the sale has concluded. Microsoft Store offers product specific deals for our customers during various holiday and release promotions. These deals are available for a pre-established length of time and are also based on merchandise availability. All applicable sales and promotion information is available on the Microsoft Store Site at http://www.microsoftstore.com.

Thank you,

Advocacy Manager

Microsoft Corporation

Review: I have been a member of [redacted] since 1976 and yesterday they told me if I did not upgrade my computer to Microsoft Windows 7 or 8 they

would no longer recognize my computer and I could not get on their website.

Micro Soft is forcing everyone to upgrade their computers to their newest version of windows and for me or other people in my case cannot afford to do that.

Micro Soft is making it harder to use the internet and they just want everyone to buy their newest product. To me this a sales pitch for Micro Soft to get people to buy their product and it is notfair to the public.

Iknow people who have Windows 7 or 8 and they say it is not computer friendly and hard to work with.

I upgrades one of my computers and within two hours I was hacked into and received a virus and it cost me $250,00 to get my computer fixed.

If you download Windows 7 or 8 it opens up the system so hackers can get into your computer and cotrol what you do on the computer so I am afraid to do this as I feel I am opening up for identity Theft or virus and I cannot afford to do that.

What can we do about this problem.

Thank youDesired Settlement: To be able to keep the windows I have or have them replace my computers and I have three of them.

Review: I have been locked out of my hotmail account and am unable to answer the necessary security questions as they are not applicable. For example it says what was the address of latest e-mail sent. I haven't sent any recent emails. It also asks what my x-box live account details are, I dont have one as I own a playstation. The other information I can provide has been declared insufficient (despite the fact that I have been able to send information of the last 6 emails that I had received the last time I was able to log on). There is a picture of my late father on my emails along with other information I would like to recover. I have contacted microsoft support and despite receiving several replies they are of no help. As all they suggest is to answer the questions that I have mentioned above. The email address in question here is [redacted]@hotmail.comDesired Settlement: I wish for my email address and all stored information to be returned to me ASAP. I have done all I can to unlock this myself and have become desperate now and have seeked advice from the british CAB. Who have pointed me in your direction.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/08) */

[redacted] Road [redacted] UK, ENG

+XXXXXXXXXXXX

Revdex.com#XXXXXXXX

A copy of your report filed with the Revdex.com has been forward to Microsoft.

I apologize for the customer support experience that you have had when attempting to recover your blocked Hotmail Account.

Microsoft received your request filed with the Revdex.com. After review we tasked our Windows Live Mail with making contact and working to resolve your issue.

I communicated with you via email during the process. May 8, 2013 you advised by email that the case has been resolved to your satisfaction and you have been able to recover your blocked Hotmail account.

Microsoft thanks you for the opportunity to assist in resolving your issue. If you have any questions please feel free to respond to my email or to this letter directly thru the Revdex.com.

Sincerely,

Customer and Partner Advocacy

Microsoft Corporation

1 [redacted] WA 98052

Review: Purchased Microsoft Word software that is not available for use.Desired Settlement: Refund of the money charged for the product not delivered

Business

Response:

Business' Initial Response /* (1000, 5, 2013/04/12) */

From: Microsoft Customer Advocacy - United States

Sent: Friday, April 12, 2013 11:05 AM

To: '[redacted]@nperspectives.com'

Cc: Microsoft GetHelp; Microsoft [redacted] Advocacy - United States

Subject: Revdex.com - [redacted] - Word 2013 - Request for Refund - XXXXXXXX SY

Hello Ms. [redacted],

My name is [redacted] and I am a Member of the US [redacted] and Partner Advocacy Team at Microsoft. I am contacting you regarding your Word 2013 issue that was submitted to the Revdex.com. To provide you with the best assistance, can you explain what type of help you need and problems you are having with the Word application? Please send any additional information that you think would be helpful.

I look forward to your response and to ensure proper routing of your email, please "REPLY ALL" when you respond.

Advocacy Specialist

Customer and Partner Advocacy - North America

Microsoft Corporation

Case Tracking Information - DO NOT DELETE

________________________________________

Review: I registered with my name and email address the office 365 and tonight the product has a problem so I have to uninstall it and reinstall it but when I try to find a way to reinstall it I cannot it says that my account has not been create, when I create it. Now I cannot reinstall office 365, this is ridiculous. microsoft has a lack or professionalism and the agents does not know how to treat their customers. I just pass * hour talking non sense with an it. This is unacceptable. Now I do not have office anymore. I am going to sue Microsoft if they do not fix the issue right away. They should be out of business. I have the product key and the box.Desired Settlement: To give me this [redacted] link so I can reinstall my product office 365.

Review: I currently pay money for Xbox live service. For unknown reasons my account was suspended. I Contacted Xbox support and they said I could not talk to anyone reguarding this issue and they could suspend my account at any time with out contacting me first to discuss the issues. I don't believe that it is fair to customers to pay for a service but the company can just suspend an account without any way to dispute the claim. I had just recently left Sony PS for this system but now believe that it was a bad choice because Microsoft clearly has poor policies and customer service. Desired Settlement: I would like to speak to a human customer service agent to resolve this issue. I do not want to spend the time and energy taking this corporation to small claims court to resolve this issue for damages due to poor policies, but will have to if this is not resolved swiftly.

Review: For this kind of information, what I can do is to refer you to our main Microsoft customer service to provide you information about your queries. Please call this number, X-XXX-XXX-XXXX.This complaint deals with the on line store for Microsoft. I could never find out where this operation worked out of and the best I could find is the address utilized. However, the online store website and customer service numbers are the ones I have used.My journey into this issue was when I purchased a laptop online from the store. The order was for a Samsung ATIV Smart PC Pro 700T Tablet for $799.00. Here is the URL to get to the product:http://www.microsoftstore.com/store?Action=DisplayPage&Env=BASE&Locale=e...⇄ never received confirmation of my online purchase, so I called the customer service department. They told me that the order did not go through and we could do another one over the phone. I went ahead and did that and after giving my credit card number, found that I had been overcharged for this unit. I asked the customer service person to go ahead and cancel this order since he could not get it right. He said he could not do so for 48 to 72 hours as it was already in process. Today, I receive notice that I apparently purchased 2 computers, one with the right amount, the other not. I called the customer service department again and was told they would process on cancellation, but were uncertain if it would go through and to just call them when I get both computers and go from there. The order numbers are:Your order number: [redacted] (the correct order)Your order number: [redacted] (The incorrect one)I cannot get anyone with this company to take care of the issues. I can dispute the charges on the computers, but appears I am going to have to deal with reshipping and hopefully someone can correct. However I have no confidence in a company that cannot clear up an immediate purchase and ask for your help.

Product_Or_Service: Laptop Computer

Order_Number: MSXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I need confirmation that order number MSXXXXXXXXXXX is cancelled, and my credit card not charged for an order that I have attempted to get canceled for 2 days.

Business

Response:

Initial Business Response /* (1000, 7, 2013/10/14) */

October 14, 2013

Revdex.com Case: XXXXXXXX

Dear [redacted],

My name is [redacted], and I am with the [redacted] and Field Advocacy Team at Microsoft. Our office received correspondence detailing your recent experience with the Microsoft Store. I understand you had placed an online order for the Samsung ATIV Smart PC Pro 700T Tablet for $799, but was told that your order had not gone through. At this time, you reached out and placed another order with Microsoft over the phone, but you found that not only had your original order gone through, you now had a second tablet order placed, and the second tablet was for a more expensive, incorrect tablet.

After receiving your correspondence, a Support Engineer reached out to you on October 1st to discuss this issue in further detail. At which time, you were asked to reject the order for the incorrect tablet when it was delivered by [redacted] Microsoft received the incorrect order into our warehouse on October 7th, and credited your account for the amount charged. As a good faith gesture from Microsoft, we also offered you the newly discounted price for the original tablet ordered.

Thank you for taking the time to detail your feedback, [redacted]. Microsoft takes this feedback very seriously, and I am happy we had the opportunity to make this right for you.

At this time, I will proceed with archiving your case as "resolved".

Thank you,

Advocacy Specialist

Microsoft Corporation

Final Consumer Response /* (2000, 9, 2013/10/15) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Resolved, thank you for your assistance in this matter.

Review: I received an email that indicated if Windows 8 and computer as purchased between 05/19/2013 and 09/07/2013 as a student of professor of higher education ( with proper ID) that office 365 would be provided at not cost. The email identifies eligibility requirements:

*Valid 5/19/2013 until 9/7/2013, or while supplies last. Available in select Microsoft retail stores and online stores in US (including Puerto Rico). Available to students and faculty of post-secondary college or university with (1) a verifiable school photo identification card, (2) high school students with an original copy of an acceptance letter to a post-secondary school with matching photo identification, or (3) a verifiable school email address (i.e., .edu). Eligible with purchase of select notebook, personal computer, or all-in-one, with a multi-touch screen that is pre-installed with Windows 8 or Windows 8 Pro, and qualifying Office products. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards. May be combined with select PC offers. Limit 1 per customer

There is no restriction that the product must be purchase at a Microsoft store, I purchased my product at staples. I was on the phone for two hours attempting to resolve this, after number transfers I was given a reference number and told that I would be contacted with 24 hours. when that did not occur I called, using the reference number I was told that was an invalid number. I was again talking with their support, who after 30 minutes refered me to the general support number to start the process over again. Desired Settlement: Purchasing the windows surface pro and having a valid .edu identification card I wish to have the product ( I year fee 356 university) as described and that they change the ad to clearly specify eligibility if they are not going to honor what it reads.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/20) */

June 20, 2013

Revdex.com Case #XXXXXXXX

Dear Mr. [redacted],

This is [redacted] and I am with the Customer and Partner Advocacy Team at Microsoft. I received your complaint filed with the Revdex.com regarding a promotion offer you attempted to take advantage of, but have been unsuccessful. You received an email outlining a promotional deal for students and faculty of universities which granted access to Office 365 for one year, at no cost, with the purchase of a Windows 8 computer.

After researching your request, we determined that unfortunately you do not qualify for this promotion. Your purchase was made at Staples, not at the Microsoft Online Store or one of our retail locations; this is a requirement to be eligible for this promotion, per the terms & conditions. In addition, Surface is not part of this promotion. A list of qualifying PC's can be found here: List of Qualifying PC's.

I regret that we were not able to be of more assistance with your request. At this time, we will proceed with archiving your case. We hope you will continue to be a valued Microsoft Customer.

Sincerely,

Senior Advocacy Specialist

Microsoft Corporation

Consumer's Final Response /* (2000, 10, 2013/06/24) */

This case can be closed.

Thank you [redacted]

Very disappointed with Microsoft customer service. Having a hard time getting a replacement Surface Pro 3. The wi-fi adapter is no longer working and I have called Microsoft 4 times to get this resolved. No one has ever called me back with update information as to why this replacement has been processed or sent. At times it appears they don't care and continue to push the issue to another department. I am using this device for my daughter home schooling and now she cannot get to the internet due to the wi-fi adapter not working. Ticket # is 1273394707. This type of service has given us such a bad experience we have decided not to purchase anymore Microsoft products and will also pass this on to my friends, family members, and business associates.

Review: Over the past 5 weeks, I have received more than 2 calls from a Microsoft phone number: XXX-XXX-XXX-XXXX. Today, I made the mistake of answering the call.

The content of this conversation has been outlined by others who say someone with a heavy Indian ([redacted]) accent says my computer has generated a number of errors, turn it on so they can show me or else it will crash.

Clearly this is a scam and after talking with [redacted] (at the same number), it seems clear that Microsoft is aware of the scam. She did not forward me to a manager or supervisor as I requested leaving a strong suspicion that Microsoft might actually be behind this scheme.Desired Settlement: What I would like is this:

1. For these calls to cease and desist immediately.

2. For Microsoft to acknowledge the use of one of their corporate numbers for this scheme.

3. For Microsoft to take action to stop, prevent and take appropriate disciplinary action against whoever at this number is being allowed to perpetuate this scam.

4. I would like to be notified of the company's actions toward these ends.

Review: Ordered a computer, never received it. Other customers ordered same computer 4 days later and received their's. Now it is apparently discontinued.

I ordered the Acer Aspire V5-572P-6858 Touchscrren Laptop (Order Number: XXXXXXXXXXX) on Wednesday 9/25/13 and paid for the next day shipping. On Thursday 9/26/13 I noticed the price drop on the Acer Aspire V7-582PG-6421 Touchscreen Ultrabook. I talked to a Mircrosoft employee/rep via chat and on the phone and she assured me that if I paid the next day shipping I would have it on Friday 9/27/13. Again, I wanted/needed it for my trip the following week. So I placed the order with her (Order Number: XXXXXXXXXXX) and again got the Next Day Shipping.

When I checked online I noticed that she did not include the warranty like I had specified. Monday came around and I still did not have either computer that I had ordered for my trip. I didn't receive the V5 until Monday 9/30/13 after 5pm, so I did not have it for my business trip that week. I also was unable to complete my homework assignments for the week and had to drive two hours to take an exam for school because I did not have my computer. After not receiving either machine before my trip, I called on Tuesday 10/1/13 and talked to a rep and was informed that, even though I was talking to customer service, this was not his area and it would have to be elevated to another level and I would hear back in two days. A week passed and I still did not hear anything.

I did some searching online to find out that someone else ordered the Acer Aspire V7 Ultra book on Monday 9.30.13 and less than 6 hours later had a shipping confirmation. My order status then showed backordered so I called again to find out what was going on and I was told that it was backordered with no estimated date of when I could expect to see the computer. This representative informed me that he would refund my next day shipment payments since I did not receive the computers when I was supposed to and I was told again I would be contacted in the next few days.

Finally on the next Friday (over a full two weeks from my order) a Microsoft representative left me a voice-mail that my order was being cancelled because they V7 would not be coming back in stock. But he wanted to give me a $50 promo code to use on a future order for my inconvenience. $50 does not even begin to cover the gas I was forced to use for not having the machine, or in inconveniences I faced not getting my computer prior to my trip.

I have called the Customer Service number many times and have also did the Live Chat with reps as well. I was hung up on twice and also a rep started laughing as I was explaining what happened. She said someone next to her made a funny comment. I also had a rep and manager both tell me that they couldn't do anything and I should cancel my order and go to a third party retailer to get the computer. And whenever I was told that they would call me back or someone would contact me soon, I never received a call. When I asked to speak to a manager one time they refused to let me. One rep said I don't need the V7 computer because I ordered a V5 so because I have a computer they don't have to give me the one I ordered. Another rep told me the reason the other customer who ordered 4 days after me received his computer was because he lived closer than me, and I explained that I paid for next day shipping and I should have had my computer before the other person had a chance to order.Desired Settlement: I want the V7 for the price I paid. I do not think it is fair to me that I have to go buy it somewhere else for about $300 more just because Mircosoft screwed up and didn't send my order before they ran out of stock.

The US Microsoft Store website does not have this computer listed anymore, but the Canadian Microsoft Store has the exact same computer model in stock and available for purchase. I brought this up to many of the different reps and they said there is absolutely no way to get the computer from Canada to the US. I do not buy this. We put a man on the moon over 50 years ago, but Mircosoft, one of the leading technology companies in the world, cannot figure out how to get a computer across 500 miles of land?

Microsoft refused to offer me anything other than a $50 off code for my next purchase. At this point I never want to purchase from Microsoft again, so what good is $50 going to do? Especially when the computer was marked down $400 and will cost me over $300 to get what I ordered elsewhere.

At the least I figured Microsoft would offer me a similar/comparable computer as the same cost. They have not even done that, though I do not think there is another computer they offer that compares to the specs/features of this particular unit.

Business

Response:

Initial Business Response /* (1000, 12, 2013/11/06) */

Hello [redacted],

Let me begin by apologizing that your issue could not be fully resolved as you expected, however, the computer you ordered had gone end of life and no more will be produced. The Store Escalations Team informed me that they have been in contact with you to assist with this matter. In an effort to help you with another purchase, the team provided you with a $50 promo code that can be applied towards any other purchase at the online store.

The team has also monitored the return of your other computer. They have confirmed the receipt of the computer and that the refund has been processed. You should see the refund as soon as it clears your bank.

If you have any further questions or concerns, please "reply all" to the email to ensure your message is routed correctly.

Best regards,

Review: at 12:09 am [redacted] from Microsoft online tech support used remote access to control my computer. She was fixing the new Microsoft 365 program that I bought 2 3 days ago from [redacted]. The Word program kept closing. At 12:27 am, She asked me "can we remove your office 2010 because it is one of the reason why word 2013 is not working" (copied quote exactly, pictures taken of our conversation), I said "yes". [redacted] responded with "alright". [redacted] began working on my computer again, she clicked "restart"again. This time at 12:40 am it says "remote control by [redacted] stopped". Not only did she NOT fix word, but she deleted my Internet from my computer. She also deleted my recovery. Under [redacted]'s stopped entry, it says, "12:41 AM Connecting..." under that, "12:41 Checking configuration..." under that "1:01 am connecting..." under that "1:01 checking configuration...". This kept going so I called the Microsoft support phone number XXX-XXX-XXXX, I was connected to a female, I explained that [redacted] deleted my Internet and I am unable to connect to the internet, she stated they are a different office and I need to connect to the internet before they can help. I told her the Microsoft employee deleted my Internet, how do I get it back? She stating "call your internet provider". I called[redacted]. The man had me go into a place that should have listed my Internet connection. He stated there should be 2 listings, one is a "Landline". But it was blank. He confirmed she deleted my Internet connection from my computer. I used my laptop and went back to Microsoft technical supportI was connected with "[redacted]". He wasnt able to fix the damage caused by [redacted] At 2:43:07 AM, gave me a link that didnt help, and I told him that didnt help. at 2:48:04 AM, [redacted] gave me link to uninstall and reinstall drivers, [redacted] typed in "please click the link". Then "Thank you for contacting Microsoft", then "Have a great day" and was gone. I filled out the Microsoft survey, rated everything 1(the Worst Rating) and explained what happened in the comment boxDesired Settlement: I need to take my computer to [redacted] and see if their computer guys can fix what [redacted] deleted and fix Word that I originally contacted Microsoft for. Microsoft can pay the bill for fixing my computer and for Office, which I cant use.

Review: Broken promises, assaults on my character, unhelpful staff, 3 days of calling with no resolution and even less help. I pre-ordered the Halo: Masterchief collection game for Xbox one on the Microsoft store website on 11/7/14. There was a promotional bonus that was supposed to come with the game of $10 in Microsoft points, a bonus code usable for downloadable content in game of a special "skull" that gives bonus abilities, as well as a license plate frame for your car and window decal sticker. According to the website, if you ordered the game by 2pm pdt on 11/7 it had guaranteed release date delivery. I placed my order seconds before 2pm on 11/7 and expected to receive all promises made on the site. on 11/10/14 I decided to check my order status expecting to receive a tracking number I could follow. When looking, I noticed that the site had shown my package to not have been shipped yet, so I contacted customer service via the chat now option on the website. My husband and I spoke to a woman on the chat who promised me that my game would arrive on 11/11/07 (the release date) because it was being shipped out that moment and assured me I had nothing to worry about. She gave me the following case number: [redacted]. On 11/11/14 I decided to again check the website expecting to see my tracking number because the previous customer service rep had promised me that my item was again shipped out. Upon looking I noticed that yet again my package had not even shipped, so my husband and I once again contacted customer service. When asking for help I was hung up on. Irritated, I called back speaking to another rep whom I informed I was recording our phone call. He had no issues with this. That rep told me the package hadn't been sent, he could offer no information, and insisted that their site had never had a release date guarantee of any sort despite the fact that I saw it and that multiple other sites were advertising this "great deal" from Microsoft. After an hour of arguing and him asking me to prove that they ever had such a deal, I asked for a supervisor. I told the supervisor what had happened and received no apology or help. She insisted that while they did have the guarantee (despite the previous rep's insistence it had never existed) that I did not qualify for it because although I ordered the product by 2pm in my time zone, it would have been around 4pm in her time zone. I informed her that the site said by 2pm PDT which is 2pm in my time zone. She argued that I was wrong, she could do nothing, but she would escalate the case and someone would eventually help me maybe. I asked to speak to her supervisor. When he finally got on the phone, 2 hours into my arguing with reps over what their website promised, he informed me he didn't want to be recorded, said that despite everyone else giving me the ok to record them that I was not allowed to record the conversation, and hung up on me. Because I was hung up on I do not have a case number for that 2 hour+ phone call. I called back, asked to speak to a supervisor because at this point the way I had been being treated was really appalling especially when considering that I had previously been promised my game would arrive as expected on 11/11/14. I spoke to a woman named [redacted] whom could do nothing for me including cancel my orders. After about an hour of talking, she agreed to give me a code for a free downloadable game of my choice, but that it would take 24 hours. I had her send me an email because at this point I no longer believe anything this company says. She promised to get back to me and gave me a case # [redacted]. 24 hours later, no code or call back, though I still have the email promising to give me a code. Day 3 I log on to the site and see they have canceled my game order, I now will not receive the bonuses and it is too late to order and receive them from another company. I call back, case # [redacted], am told I may not receive what [redacted] promDesired Settlement: At this point because of all the trouble I have been put through, I would like to receive the code for a downloadable game of my choice that [redacted] had promised me, as well as the pre-order bonuses that I can no longer get from any other source since Microsoft and their team had made me believe I could "trust them" and their promises. I would also like a sincere apology for putting me through all the trouble, being called a liar when quoting their site, and broken promises made by customer servic

Review: I called customer service to retrieve my log in information, and to cancel my subscription, and they said with out my "username" they are unable to help me. It's a subscription from Office 365, so they are charging my card per month, and Im' not even using it anymore. Like any other company they could just search it by my billing, or social security number. I'm upset that they have my personal information, and they refuse to help me further.Desired Settlement: I want a refund of the services for time of usage, or at least the last payment they charged on August 2nd, 2013, and to cancel the subscription.

Business

Response:

Initial Business Response /* (1000, 5, 2013/08/12) */

August 12, 2013

[redacted] XXXXX

New York, NY

RE: Revdex.com case # XXXXXXXX

Dear [redacted],

Microsoft has received your complaint to the Revdex.com regarding your request for assistance in cancelling your Office 365 subscription, and to obtain a refund.

A case was opened with Microsoft's Customer and Field Advocacy Team on 8/2/2013 regarding this request. Once that case was opened, a support ticket was created (#XXXXXXXXXX), under which an escalation engineer attempted to connect with you over the phone to authenticate your subscription cancellation.

As of 8/8/2013, you informed the escalation engineer that you were able to resolve your request with another Microsoft representative, and Microsoft now considers this complaint closed.

Sincerely,

Customer and Field Advocacy

Microsoft Corporation

Review: Microsoft you guys are getting sloppy with IE 10

The program will not close after a few days of use the window will close not the process

it will keep opening processes in background iexplorer.exe elporer.exe explorer.exe like this in task manger Desired Settlement: fix this now who wants ie stuck open do your jobs don't force bug on customers fix them before you release a product

Business

Response:

Initial Business Response /* (1000, 7, 2013/08/05) */

August 5, 2013

203 [redacted]

Benton, LA 71006

RE: Revdex.com Case# XXXXXXXX

Dear [redacted],

A copy of your report with the Revdex.com of Alaska, Oregon, and Western Washington regarding your Internet Explorer (IE) 10 issues has been forwarded to my team for review and response.

In reading your letter, I cannot help but regret your experience thus far and any dissatisfaction it has caused you. My goal is to correct your experience by addressing your IE 10 concerns and ensuring this case moves towards a viable solution.

With that in mind, I have engaged our Top Tier Consumer Technical Escalation Team to investigate this matter to help work towards a resolution. I understand that you are working with [redacted] to troubleshoot this issue and are testing a potential fix. Please continue to work with [redacted], as he is happy to address your concerns throughout this process. I will continue to partner with the Escalation team to ensure that this case moves towards a viable resolution.

Please write to me through the Revdex.com Online Site if you have any further questions or concerns on this case.

Sincerely,

Microsoft Customer Advocacy - United States

Microsoft Corporation

1 [redacted]

Redmond, WA 98052

cc: [redacted] Revdex.com of Alaska, Oregon, and Western Washington