Microsoft Corporation

Review: First of all I want to state very clear that I know I might not received a response from this since Microsoft is a huge Corporation, but I think I had enough and that at least my complaint should be recorded with the Revdex.com.

I started a Microsoft Community post regarding a problem that I have with my Microsoft account, and Microsoft community is the only way to get a human to listen to you. I posted my question on December 17th, 2012, and as of Today I have not received an answer yet. The people that is in charge of that Microsoft Community just answered me that they had to escalate my issue to a Higher level of support, and that they Have to wait for a response. I absolutely don't believe that it takes more than 4 MONTHS. I think this is very disrespectful. Desired Settlement: I want the Hotmail team to provide me a definitive answer to my problem, as simple as that. Please find below the URL address of my Microsoft Community Post. Thank you

http://[redacted]

Business

Response:

Business' Initial Response /* (1000, 6, 2013/05/12) */

May 12, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Mr. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, May 1st regarding the communications from Hotmail that were sent to you in Spanish instead of English.

[redacted], a Global Escalation Engineer, contacted you on Tuesday, May 7th regarding this issue. At this time, I believe that he is still working with you to resolve this. He has been out of the office for a few days, so I was unable to confirm for sure.

I will continue to keep a close eye on this case until it is resolved completely. Please let me know if you have any questions or concerns in the meantime.

Sincerely,

[redacted] Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Consumer's Final Response /* (-5, 2, 2013/04/26) */

I mistakenly typed wrong my email address, the correct one is [redacted]@hotmail.com Thank you

Business' Final Response /* (-10, 8, 2013/05/20) */

May 20, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Mr. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, May 1st regarding the communications from Hotmail that were sent to you in Spanish instead of English.

[redacted], a Global Escalation Engineer, contacted you on Tuesday, May 7th regarding this issue and was able to make some changes to your inbox settings to help resolve the issue late last week.

At this point, it appears that your concerns have been addressed now that your email account settings have been corrected. We hope you will continue to be a valued customer.

Sincerely,

[redacted] - Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Review: I recently repaired my PC. It is now requiring reactivation of Microsoft Office 2003 even though it was not reinstalled. When I called to reactivate I was told there was a technical problem and the installation ID was locked. After being transferred from person to person I was put back into a voice response system with no satisfaction. I just want to use a product that has been installed for a # of years. The product key is [redacted]Desired Settlement: Give me an activation code for my Office 2003 product.

Review: I started a free trial with my info to use a subscritpion service they cant cancel the service on their website like most normal websites allow say for example when you cancel[redacted], even after a chat with their support rep he said to call. I dont have aphone as im a student and can barely afford rent and am waiting on finacial aid, they require me to call in order toc ancel, this is unfair and sets them up so people cant easily cancel their service which is horrible buisness practiceDesired Settlement: cancellation of my subscription

Review: I purchased a new computer and installed Office 2010 on June 11, 2013. Using Outlook, I started to receive an error message (0x8004102A). I contacted the Microsoft Chat and was given the MS Technical Support number which connected me to a call center in the Phillipines on 8/14/13 and set-up a second profile. I was told MS was aware of the problem and It would have a fix within a week. Since I never received that fix, I called back on 9/4/13 and was told that my warranty was outdated and I would have to pay to fix the problem by [redacted]. My MS Case number is XXXXXXXXXX and the problem needs to be fixed. Desired Settlement: I want MS to stand behind their product and fix the problem without charge as the software is new and it took me a month to get in touch with them.

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/11) */

On 9/6 Microsoft Support called the customer to provide assistance and the customer requested a call back. On 9/8 Microsoft Support and customer were able to resolve the issue. The customer provided confirmation that the issue is resolved and the Support Case has closed. Microsoft considers this issue fully resolved in the customer favor.

Final Consumer Response /* (2000, 7, 2013/09/19) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: Microsoft Online Store was advertising an online deal for a Dell Venue Pro 8 32G tablet at a price of $99 starting from 7:00AM 12/9/2013 Monday PST. However, I have been observing a price at $199 even starting at 6:59AM. i.e. never seen a price for this product offered at $99. And even at $199, I wasn't able to checkout as the website kept on giving out errors. It looks more like a marketing scam. Cannot believe it happened with Microsoft. Desired Settlement: Buy the product at the advertised price $99.

Review: I purchased office small business 2007,I had to replace my computer and now I can not install it.

I am not able to install the complete software on my new computer and have used up all of my licenses trying to do so. (With microsofts help)

I keep getting referred to different departments and no final resolution is in sight. Desired Settlement: Fix the problem without charges.

Review: My outlook calendar on my Nokia phone creates calendar reminders for every 30 minutes - seven, eight or nine of them - all day long. I get the reminders all day and cannot use my phone until I individually dismiss every single reminder. I can't anticipate when they will appear. I have not shared my calendar with anyone.

This is obstructing my ability to use my Windows phone. Desired Settlement: Microsoft needs to either fix the issue or replace the Microsoft Outlook product with a new one and have a tech go over this on the phone with me and help me ensure it's properly uploaded to my phone.

I just replaced my cell phone - this is not a cell phone issue. If I cannot use this cell phone with Microsoft Office then they should pay for an Iphone for me. I previously had an I-phone and converted specifically to Nokia because of Windows but this phone does not function with Outlook corrupting it.

I have called on numerous occasions - right now i've been on the phone for 32 minutes. I have been transferred to five different people. Everyone says they don't fix phones but they will transfer me to the right department. When the last person tried to transfer me I asked him to stay on the phone to ensure I was transferred to a person that could help me. He stayed on, the second person answered, I asked him if he could fix my phone and he said yes. Then when I explained the issue he said he had to transfer me to someone else. I asked him why he said he could fix my phone - I get the same answers from everyone "I cannot fix phones, but I will transfer you." It's like a script, no one ever answers a question they just rattle off words.

This is insane. This is worse than dealing with the government. Microsoft should be ashamed.