Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerIf you would like to receive more information regarding an out of warranty replacement or go ahead and place the order, we can create a new case for you and an agent will contact you directly and discuss the cost with youPlease let us know in your reply if this is what you would like to do Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows download We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this information and at that ***e we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows download Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I don't have the service number but there was one established under email [redacted] @gmail.com and gamer tag [redacted] ***

Hello ***, We apologize for the delay in responding to your Revdex.com complaint As you no longer have your laptop, we unfortunately are unable to assist you further For any future issues, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I forgot a case # [redacted] and I am not sure what office I spoke toI think the case # will help.Sincerely, [redacted]

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.comUpon reviewing your account history and conversations with our agents it appears an answer to your bandwidth question has already been providedIf you have any further questions please visit support.microsoft.comMicrosoft now considers this case closed and will not be responding in the future.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response, as the complaint has not been addressed by Microsoft Supplementary data regarding their call and subsequent email to me are attached.Not amused, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is precisely the nature of the rigmarole of my original complaint It is unclear just how I am supposed to contact "***" I just want to cut off all associations! (I had one more monthly unauthorized $"recurring charge" to my credit card this morning.) I wasn't even able to find an account history because their website said I had no history Sincerely, [redacted]

Dear Mr [redacted] ,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further.To protect our customers from fraud, we set limits for the purchase of Skype Credit and subscriptionsThese are simply protections Skype puts in place to watch out for out-of-the-ordinary purchase activity.If your payment is declined, your best option is to try again laterCheck out our ways to pay.The Order # [redacted] was created but not Delivered, this means that the voucher credit was not applied to the accountThe order status Created usually means that your order hasn't been finished yetYou have most likely initiated your purchase using a selected payment method but haven't continuedTherefore, your order had been stopped before your payment actually reached the payment service providerYou can try againYou can find the full list of order statuses with explanations on our support page and in the FAQ: https://support.skype.com/en/faq/FA288/Skype provides different methods of assistance if you wish to resolve the issues with the product:Skype FAQ's https://support.skype.com/en/ Skype Community: http://community.skype.com/In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

I have not been email the transcript of the chat I can, however, provide my gamertag that's associated to this dispute The gamertag is [redacted] *** Hopefully there will be come record of the transcript

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live serviceYour comments have been recorded and Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The Microsoft Case Number is Case # [redacted] , from my call to them on September 26, I spoke to Microsoft multiple times and they basically just referred me to Dell But I did not buy the computer from Dell, I bought it from Microsoft [redacted] Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your internet connection on Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] still have not heard back from Microsoft on issues at all, NO calls emails or other attempts to contact me in any way How in the World can this company get away with support staff that clearly is based in India and you cannot understand 1/of what they say I will not close this complaint until I get an English speaking technician to talk to about the problems A script letter is the best they can do???? I paid fees for TechNet for over years, now that they are threating to drop windows support as well as JUNE 29th you can no longer get the free update, really I have a computer here that will not install the OS and I have yet since windows gotten any help or support that actually FIXED anything, their report bugs program is a joke, the let us know what you think is even a bigger jokeHas anyone from your depteven looked at these issues????

(The consumer indicated he/she DID NOT accept the response from the business.) Thank you for offering the help but sadly this is not the answer I want to getYour CS has been saying the same since the very beginning and I've never seen any actual action from them to really solve the issueMy skype account name is [redacted] and please refund my skype credits plus the two subscriptions (since both of them can't provide the promised service) Also, I would like to file a complaint to the CS who hanged up my phone call when I called in to ask for helpHe refused to give me his name so if you could track it down, then it will be the bestI understand this might not be possible because how slowly skype handles this issue and it's been so long

Complaint: [redacted] I am rejecting this response because: I have nor violated any terms of use I stole nothing and it's not a temporary ban it's a permanent account ban I have never been banned or tried to defraud you guys on any level I have emails proof of purchase I have not stolen anything from you guys so u would like my account backSincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox's advertisingWe appreciate the honest feedback you have provided regarding this matter and do take this very seriouslyYour comments have been recorded and forwarded to the appropriate department for review Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band warranty replacement issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and explained that you will need to request a refund from the retailer at which you purchased the prepaid code Unfortunately, Microsoft is unable to replace the repaid code without a token key Sincerely, Microsoft Corporation