Microsoft

Complaint: [redacted]
I am rejecting this response because:Purchased this phone in July 2016. The first repair issue was a couple weeks after I received the device. There were 4 other times where it had to be replaced. I contacted B2X which is the company Microsoft choose to handle issues with the Lumia 950. It's been months and the only communication I've received is 5 requested for the same information about the replacement ( I sent the email instantly, called B2X to verify receipt, which they verified each time), and each time someone will call to give an update. The updates are vague and frustrating (an email has been sent to the higher department we will contact you but there is no commit timeframe).  Desired Outcome: FULL REFUND WITHIN THE WEEK
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: A record of Microsoft's false advertising is written.
They have decided, after advertising the Lumia 635 at their store is upgradable to Windows 10 Mobile, that the Lumia 635 is not upgradable after they delayed release of said operating system.
It is very unfair business practice to lie to me about the purchase that I cannot afford to replace now.
Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution well there is nothing I can do or say. They closed this complaint I didn't. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I don't have the case number but I still have the Office Professional 2013 that I was using before I tried Windows 10. The Product Key is [redacted]. I see why people are moving away from Microsoft it is so unpleasant have everything link to an email and then not getting help when you call.
Sincerely,[redacted]

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Again, the only avenue for further information is through the enforcement link below.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.  If you wish to discuss this further, use the enforcement team link below.
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Downloadable Content. With the information you provided in your claim, we were able to locate your account and order history. Our records indicate that on 12/13/16 a purchase...

was made for Resident Evil 2 Extra Episode: The Struggle, which you have mentioned in your original claim. We also see that on 1/1/17 a purchase was made for Resident Evil 2 Episode Four: Metamorphosis, and therefore it appears this issue has been resolved. If not, please clarify in your reply.
Otherwise, Microsoft will be closing this case as resolved. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/14) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with...

the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I have no idea what service ticket you are talking about, if this is a ticket opened by Xbox I have none because they said there is nothing they can do for me. I have included both conformation order numbers that I never received. Now I do have a ticket number from 2k support which is #[redacted] which theu never resolved. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
My credit card company has been fighting unwanted charges from this company. I had to cancel my card and get a new one because the unwanted charges kept happening. This company should be reprimanded for their hassle to people. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
  As previously stated, I will not hold for 30 minutes on your "help" line, nor will I pay extra to receive faster service.
All you have to do is remove me from  your spam mail  [redacted]@netzero.net.  Sorry that is so hard for a computer expert!Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have no obligation to provide reasons for banning Xbox Live accounts. Microsoft considers this matter closed and we will no longer be responding. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: you have wronged me of my money, account and allowed my personal information to be outed. Instead of making this right and choosing to find out the person who stole my account and did whatever you're alleging me of, you chose to punish me and close this situation. I have provided proof to you. I have called you and I have been nothing but kind up until recently. You have now became the same criminal that stole my account. You have done worse. You have stolen my money and allowed my personal information to be leaked. I am very dissatisfied to say the least.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm currently waiting on the replacement item to be sent. Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
I don't want an automated response.  I was never given a specific reason as to why I was banned and as I have said, I can provide proof that I did nothing wrong.  I want a detailed reason why I was banned and from there you will get detailed proof from me but if I don't know why I was banned then I don't know how to proceed.  I haven't done anything wrong.  If this matter doesn't get resolved then you will be receiving a certified letter from my attorney.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Microsoft signed the response to Revdex.com as "Microsoft Corporation".  They continue in arrogance.  They never even read my complaint.  My complaint indicates there is no Customer Service, they have (Virtual Chat) which is a "Cartoon Character" or "Cartoon Customer Service" where one asks questions, and a database of responses comes up.  Microsoft insults the Customer by trying to make them believe this Cartoon Picture is a Human Being.  There is no way to get a Microsoft Customer Service Number as one first has to give there Charge card Information to be charged $40 per response, etc.  Microsoft has the nerve to attempt to mock all involved by signing a complaint response "Microsoft Corporation" instead of taking the complaint seriously and assigning a Human Being.  I later got a Human Being Chat person named "[redacted]".  I had 3 Chat sessions going on as [redacted] kept ignoring me on the Chat Session as she kept sending me back to "Microsoft Cartoon Customer Service" where I had been and found no answers.  [redacted] kept opening up later Chat Sessions without going back to the Open Unresolved Chat Sessions leaving them in limbo.  I told [redacted] I was putting in a Revdex.com Complaint, and she disconnected me from all the Microsoft Chat Sessions.  There is no assigned Service Ticket Number, the Complaint to Revdex.com states all the facts.  With no help from Microsoft I was able to find some Windows 10 drivers on the internet where my USB Speakers now work.  But I am still unable to use my all-in-one Copier/Printer/fax/scanner as Microsoft has no updated drivers for Windows 10.  
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I stated, no service ticket was created, because Samsung refused to offer any help on the matter. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Son's Xbox account and game. We are happy to know that the account has been recovered for you, and would like to further assist in resolving your issue with a game. Please provide the Gamertag connected to the account on which the game was purchased, and once we have that, we will be happy to assist you from there.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I did not resolve my issue. I had to shell out $500 to repair my surface and now I have a blue screen of death and my computer is dead after upgrading to Windows 10