Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account’s Skype access.  Thank you for providing your feedback about the functionality of your Microsoft account.  We will share this information with the appropriate...

developers.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I know full well you have everything I was on the phone for over an hour with your peopleSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox purchase. We sincerely apologize for the inconvenience you have experienced. With the information you provided in your claim, we were able to locate your account and...

a service request for this issue. Our records indicate that your refund for a total of #369.94 was successfully processed today (12/9). We hope this resolution finds you well.
Please let us know if there is anything else we can assist you with. Otherwise, Microsoft will be closing this case as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  Microsoft signed the response to Revdex.com as "Microsoft Corporation".  They continue in arrogance.  They never even read my complaint.  My complaint indicates there is no Customer Service, they have (Virtual Chat) which is a "Cartoon Character" or "Cartoon Customer Service" where one asks questions, and a database of responses comes up.  Microsoft insults the Customer by trying to make them believe this Cartoon Picture is a Human Being.  There is no way to get a Microsoft Customer Service Number as one first has to give there Charge card Information to be charged $40 per response, etc.  Microsoft has the nerve to attempt to mock all involved by signing a complaint response "Microsoft Corporation" instead of taking the complaint seriously and assigning a Human Being.  I later got a Human Being Chat person named "[redacted]".  I had 3 Chat sessions going on as [redacted] kept ignoring me on the Chat Session as she kept sending me back to "Microsoft Cartoon Customer Service" where I had been and found no answers.  [redacted] kept opening up later Chat Sessions without going back to the Open Unresolved Chat Sessions leaving them in limbo.  I told [redacted] I was putting in a Revdex.com Complaint, and she disconnected me from all the Microsoft Chat Sessions.  There is no assigned Service Ticket Number, the Complaint to Revdex.com states all the facts.  With no help from Microsoft I was able to find some Windows 10 drivers on the internet where my USB Speakers now work.  But I am still unable to use my all-in-one Copier/Printer/fax/scanner as Microsoft has no updated drivers for Windows 10.  
[redacted]

Complaint: [redacted]I received a call from them last week, they said they would have it fixed within 2 days and I would receive an email notify me. Still not fixed and haventertainment heard back from them.
I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I...

am rejecting this response because: Nothing has been done yet and I got a generic email message saying an enginner would be reaching out within 48 hours. I'm not sure what an engineer will be able to do when I need a refund issued for product that was never delivered. This Revdex.com ticket will remain open until my requested resolution is reached.Attached are screenshots of the transactions spoken of in my complaint.  No charges should have finalized from Microsoft if the UFC app said "unable to complete, try again later", yet here are the charges.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Son's Xbox account and game. We are happy to know that the account has been recovered for you, and would like to further assist in resolving your issue with a game. Please provide the Gamertag connected to the account on which the game was purchased, and once we have that, we will be happy to assist you from there.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue with lost and misnamed folders. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Again, the only avenue for further information is through the enforcement link below.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.  If you wish to discuss this further, use the enforcement team link below.
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
 
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with fraudulent charges.  We have created a service request for your issue, logged under the service request number [redacted].  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Microsoft already has my account information on file. Please have Microsoft look up my account information and contact the following parties to resolve this issue:Refer to Service Request # [redacted]:Organization: [redacted]Order Number: [redacted]Office 365 Enterprise E5 1 LicensesAdmin: [redacted]User name: [redacted].onmicrosoft.comService: Office 365 Enterprise E5Subscription Start Date: 9/10/2016 The following parties have additional information about my account if needed.Vinayak S[redacted]Team ManagerOffice SubscriptionCustomer Service & Support (CSS)Microsoft ServicesUS: 425.635.2998 (Ext # [redacted])UK & IRE: 44 808.234.3180 (Ext. [redacted]@microsoft.com[redacted]@mssupport.microsoft.comAkbar [redacted]Office Subscription Support EngineerCustomer Service & Support (CSS) Americas - BusinessCustomer Service & Support (CSS) UK & IRE - BusinessOffice: US 425.635.2998 Ext. [redacted]Office: UK & IRE: +44 808-234-3180 Ext.[redacted]@microsoft.com¹ Mon - Fri 05:00 PM - 03:00 AM PST.Aniket S[redacted]Office Subscription Technical LeadCustomer Service & Support (CSS) Americas - BusinessCustomer Service & Support (CSS) UK & IRE - BusinessOffice: US 425.635.2998 Ext. [redacted]Office: UK & IRE: +44 808-234-3180 Ext. [redacted]@microsoft.comArun Y[redacted]Office Subscription Team ManagerCustomer Service & Support (CSS) Americas - BusinessCustomer Service & Support (CSS) UK & IRE - BusinessOffice: US 425.635.2998 Ext. [redacted]Office: UK & IRE: +44 808-234-3180 Ext. [redacted]@microsoft.comSincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your exchange issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent purchase.  We would like to investigate this issue further but were unable to locate a service request number within your claim or with the information you...

have provided.   If you have a service request number, please update your claim with this number, and with that we can check the status of this request and take further action if necessary.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  The compensation offered by Microsoft was not appropriate given the time and resources I was forced to invest to resolve this matter. While I understand that it's likely I will not get compensated with what my time is actually worth, I do believe that we can come to a mutually agreeable accommodation.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I was not expectibng from a big national company like Microsoft to just get copy of their own response and not even looking to my case or my pictures. I won't do the same.
I sent proof that my device was not broken before the shipment, Microsoft didn't report the broken device when they received it. The technical support broke my screen and I think that they should compensate for their own mistakes.
Sincerely,[redacted]

Dear [redacted],   Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox...

Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as we now consider this matter to be closed.    You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely, Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with...

the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation