Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will work with the Global Escalation Service team to resolve this issue When can I expect them to contact me?Sincerely, [redacted]

Hi I tried to send you a message back from your site but I did not see where I could do that I hope you get this message I contacted Microsoft Corporate and told them I was going to sue them for defective product They downloaded the software and then refunded me my $for the hours their call center spun me around and offered no help The Rep was very kind and helpful We did get it resolved You can put that on your site if you want to

Complaint: [redacted] I am rejecting this response because: I would very much accept this response but I think that something else should be doneWhy is it that I am the one they are asking these questions? You dont make the victim prove their ownership you make the theif prove their ownershipI dont find it Right that an account that is rightfully mine is being taken from me because I cant prove my ownership over an emailI may not know 100% of the information but I know for a fact the person who stole it knows none of itWhat about my credit card records? What about the profile saves and games on my system? What about the emails in my inboxes that prove everything was changed??? This is like putting a person in jail for being stolen from?? How does it make sense for me to get punished and them to get everything I payed for!? Because I dont know the overflow of information I'm expected to remember!? I do not even want a refund I want MY account backThis is wrongThey should be proving their ownershipI have nothing to fear if someone actually investigatedIt is mine and I know without a doubt that would be proven if time and effort were actually put inSomeone do something! Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your upgrade to Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not have a service number I talked to one of your support agents via chatI believe you keep a record of the chat logs Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PCWith the information you provided in your claim, we were able to locate your service request for this matter on your account Our records indicate that your case was escalated and is still open and being investigated by the Global Escalation Services teamThey are working hard to find a resolution to this issueFor further requests and questions, please feel free to reach out to the agent you have been in contact with and they will be happy to provide further assistance We appreciate your patience with this matter and your feedback has been recorded Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding an issue with Hotmail We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com and a number will be provided when a case is created for youSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that we are unable to verify your account nor a valid service request with the information provided, and therefore cannot move forward with your claimAs previously stated, the Global Escalation Services team would like to assist you, but is unable to do until a valid service request number is provided Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:we are still resolving the problem, however they have made no offer beyond a simple reinstallationAlso they have not offered even temporary services to facilitate the processFurthermore they have made no offer of compensation for the money spent getting a temporary solutionFinally instead ofSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:please see previous response Sincerely, [redacted] ***

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox content We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you do not have one or are unable to get one, please provide the Gamertags of your old and new accounts, and once we can locate your account we will be happy to help.If you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I don't have the case number but I still have the Office Professional that I was using before I tried Windows The Product Key is [redacted] I see why people are moving away from Microsoft it is so unpleasant have everything link to an email and then not getting help when you call Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding login and hacking issues The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear Christina H***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: No the issue wasn't resolved after hours, and the main issue was the rude customer service agent who refused to help or connect me with any supervisors, but now after I see your responses I'm not surprised at all for the level of customer service I been getting, Instead of a senior management to make a simple phone call to handle the issue I been getting a message here every week ignoring the whole thing and pretend like everything never happened.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your console was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your console banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your console ban.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Why will it take days for the agent to get back with me? Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live payment/account The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation