[redacted] was at Adventureland on Sunday July [redacted] when she signed up to receive 7-day delivery of Newsday In doing so she received a promotional premium of AdventureLand passes from the rep right on the spot which has a value of $29/per pass totaling $in value We charged the customers’ credit card $upfront which would cover the first weeks of delivery of Newsday Upon turning in the order, our distribution department informed us it would be impossible to secure the paper Our field representative had no way of knowing we couldn't delivery the paper to this building In situations where we can’t deliver the paper, we charge back the customer for the value of the premium they received on site and void out the contract MsCuomo received a total of passes to Adventureland, valued at $ Since we charged her the $for the initial delivery on the day of the sale, and we charged her an additional $a few days later to make up the $for the passesRoughly a week later [redacted] called in to dispute the charge and several of the Newsday customer service reps explained the situation to her In doing so they told her if she still had the AdventureLand passes she could return them and receive a refund for any of the unused passes She never returned the passes so the $charge remained on her accountIn her phone call to Newsday she initially claimed the sales rep misled her by stating it was only a month commitment as she was moving to Florida in September Furthermore, she hung up the phone on our Newsday representative on at least one occasion The offer to return the unused passes for a refund still stands, She will receive a $refund for each pass she returns The only cost to [redacted] is the value of the passes she received the day she signed up for delivery We did not charge her for any papers she never received, not did the field representative intentionally mislead herThank you[redacted]
We understand the point of this complaint.Newsday has communicated this policy in a way that we determined would reach as many of our customer base as possible by posting our terms and conditions in the Sunday edition of Newsday which has our largest number of readers We also clearly state the dates and costs for these extra publications four times each year in the index of the paper daily,on our website, and on the back of our invoices We have made every effort to notify our subscribers in a way that will be most visible We take the opinion of our subscribers very seriously and will pass on the complaint to upper management In the meantime, this account has been placed on an opt out list and will not be receiving any premium day editions Any charges incurred will be credited back to her account.Thank you.Kathy G [redacted]
The representative failed to inform the customer that the Premium Day policy has been in effect for two years The policy is clearly stated in the index of the daily paper It states delivery dates and charges We also listed the policy in our subscriber terms and conditions and on the back of the invoice.He also neglected to inform her that she can opt out of receiving these products and there would be no charge to her account.I have credited her account in the amount of $for Premium Day charges from and We will issue a refund check She should receive it within two weeks.Thank you [redacted]
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
After looking at the customers account it appears that Victor Deallarossa initially signed up at Nassau Coliseum on February ***, He received a $ [redacted] Gift Card at the time of acquisition and was charged $for his first weeks of delivery at a rate of $4.99/week His first paper was delivered on March ***, 2015The contract he signed was our 52-week commitment contract which requires the customer to stay on service for an entire year Per the contract, failure to do so, reserves Newsday’s right to charge the customer back for the full value of the gift card, which in this case was $ Contract reads as follows, ‘I understand that if I am receiving a gift card or premium, I will be responsible for an early termination fee equal to the giftcard/premium value ’The paper was delivered to [redacted] from March [redacted] through July ***, roughly weeks of service After the initial $payment taken on 2/ [redacted] his credit card declined thereafter He was sent a letter in the email to inform him of the declining credit card [redacted] contacted us on May [redacted] in response of the letter and at that time we switched his account from credit card payment to an invoice payment However, he never made a single payment thereafter Thus, we stopped his account on July [redacted] for non-payment and charged him back for the $gift card as was agreed to under the contractual obligationsHe disputed the charge with his bank but lost as we provided the necessary documentation to back up our claim In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth [redacted] received $gift card on the spot We in turn received $($initial payment and $reimbursement for the gift card) back in total from [redacted] Then consider the fact that [redacted] got weeks’ worth of papers for which we never received payment Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses,we actually will take a loss on his account and all others which fail to make payments for their entire year of service.We feel the credit card company was correct in its finding and we do not owe [redacted] a refund.Thank you.Kathy G [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:1.) In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract As a young boy, years old, with a newspaper route, it was my job to deliver papers, and collect money once a month for my service, and deliver this money to the newspaper At years old, now, the world has become a lot more complicated My idea in signing up for delivery service of the Newsday was this: a) to pay $to begin service $pays for weeks of service, so there are weeks outstanding It would be my guess that my total balance due is $for the outstanding balance dueEvidently, my math and small business skills are way, way, way, way, off.2.) He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth Just because she refutes my explanation of how Newsday is making their money does not alter the facts of the circumstances of my case Furthermore, it is an insult to any intelligent research into my case to accept her denial of the truth of my claim.3.) [redacted] received $gift card on the spot We in turn received $($initial payment and $reimbursement for the gift card) back in total from [redacted] Then consider the fact that [redacted] got weeks’ worth of papers for which we never received payment If you do the math in this case, weeks at a cost of $per weeks adds up to $100, of which $was admittedly paid, for which $was outstanding, without any notice from me to Newsday of cancellingNow, her insistence that she never received payment is entirely a statementThe second statement in her denial of the truth.4.) Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses, we actually will take a loss on his account and all others which fail to make payments for their entire year of service.Newsday is not a charity, and there was no mention of this in the original agreementThis is not the reason for my signing the agreementMy only reason for signing the agreement was to pay for delivery of the Newsday paper to my place of business for the purpose of receiving interesting and up-to-date reporting on issues that are deemed relevant to consumers from a competent reporting serviceThat Newsday assumes natural business expenses in the delivery of their product to their customers is an entirely mute issue, and a pretense, especially in this case.Once again, this explanation is the exact definition of the fraudulent scheme attributed by my original account of their unscrupulous practiceIn the first place, there was no intention or request of mine to change automatic EFT debit from my account to an invoice payment, since every single charge of mine is made electronically from my bank for every service, including all magazines, vitamins, telephone service, storage, and utilitiesThat Newsday changed the invoice system is not my fault.It further validates my point that Newsday intentionally defrauded me for there purpose of financial gain at my personal expense and degradation If Newsday were intent upon delivering the paper for the full year, then they would have debited my account for the $outstanding, and retained me as their customer There was no request of mine at any time to cancel the service.5.) The original admittance of her explanation that the terms of service were not for the delivery of the paper is fraudulent in it's default mission, which is to mislead and misrepresent the mission of Newsday as a product, and as a service.My entire complaint is summed up in her argument and her explanation, which, in fact, both validates my complaint, and proves that my complaint is absolutely true You don't have to have an MBA to see past her fraudulent excuse for collecting credit cards from corporations, and then misappropriating the benefits of those cards through advertisement of Newsday service agreement.Newsday should be prosecuted for committing rampant fraud against unsuspecting consumers, in a bait and switch advertisement and egregiously unscrupulous customer retention model that damages consumers for no reason other than committing fraud for the sole purpose of the most expedient gain at the least cost to Newsday, irrespective the damage they cause their customers.Make no mistake: the activity outlined in my complaint against Newsday is an outrageous action, and Newsday should be sued for damages they have intentionally caused their customers!In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Newsday stated : times a year an extra insert is included with the newspaper How would I know there is also an extra charge for these inserts unless I am notified before hand ? Newsday also stated the notice is published daily-- the print is so small it is very difficult to see This is a cop out !! Why would I even look for these charges, unaware they are there??Newsday also stated I can opt out of these charges= again how would I know I had to do this when I'm charged for something I did not ask for and have no idea I'm charged extra? It is totally unacceptable to send something that has a charge connected to it without notifing the customer first and seeing if they want it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
When [redacted] called on When [redacted] called on 217, stating that she still did not receive the affidavit When we reviewed the address that the affidavit was sent to, it was noted by [redacted] that the address was incorrect The affidavit was sent to [redacted] ***, which is the address that was provided by [redacted] in her original email requestFollowing the phone conversation on with her updated affidavit with the correct address -A copy of the affidavit that [redacted] received in the email -A copy of the ad that [redacted] published Thank you for your timeChris L [redacted] Manager - Legal Advertising [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not accept the fact that any business would send something to a customer with a charge attached to it without first notifing and getting an OK from the customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] cancelled her subscription on March **, She called Newsday Customer Service on April [redacted] stating that she was getting telemarketing calls and asked to be added to a DNC list.We contacted the telemarketing complany on April [redacted] and instructed them to remove ###-###-#### from their files.Since the date of this complaint is April ***, this matter should have been taken care of.Please inform [redacted] that if she has additional phone numbers she would like added to the DNC list, please call 1-800-Newsday and we will be happy to comply with her request.Thank you.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add though that as you can see in photo of statement attached, that I was led to believe I was paying for the period up to and including 1215, not Also, the rep did not fail to tell me I could opt out, he actually told me I had no choiceAnd while it does state that on back of invoice, why, when this practice was instituted was a notice of change not sentThank you Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for assisting me with this matterI appreciate the time you took to correct an issue that should have been taken care of at the first phone call to Newsdays customer service I will watch out for their credit statement so I can put this behind me Sincerely, [redacted]
This account was noted on April **, to add this customer's phone number ###-###-#### to our Do Not Call List We have contacted the outside telemarketing company that this is a second request and they must comply with our request not to call this customer again If the customer has any other phone numbers associated with this address that they would like added to the DNC List, please let us know.I apologize for the inconvenience these calls have caused.Thank you.Kathy G [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
According to our records, delivery was stopped back in March. The solicitation calls are coming from an outside telemarketing company. I have placed the phone number ###-###-#### on the DO NOT CALL list so these calls should stop immediately.Please have *** *** contact me
directly if she receives any calls in the future. Also, if she would like to provide us with any additional phone numbers she would like to add to the DNC list, please let me know.I apologize for the inconvenience these calls have caused.Thank you.*** ***Director Customer Service###-###-####
This number was not previously added to the DNC list. We added in the number ***. Please ask *** *** if there are any other numbers associated with him, such as a cell number that he would like to add.We have contacted the outside agency to let them know of *** ***
experience. We have asked them to send us the call (all calls are recorded) so we can ensure that calls such as these are never made on behalf of Newsday. Please extend our apologies to *** ***Thank you.Kathy G***
Please be advised that our subscriptions automatically roll to a new promo upon expiration. This is clearly stated in the legal notices at the bottom of each subscription offer, and is also stated in our terms and conditions.As a courtesy we have adjusted this account in the amount of
$19.51.Please accept my apologies for any inconvenience.Thank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. thank you!
Sincerely,
*** ***
It was clearly stated on the contract that the agreement was for weeks, not weeks.*** *** *** paid for the first weeks of delivery and never made any subsequent payments thereafter, yet he received roughly weeks of papers. When we attempted to charge the card on file, it declined on several occasions. We had no choice but to move him to a paper bill. Once again, the reason for $chargeback was because he didn't fullfill his week commitment, which was clearly stated at the time of purchase.I regret the fact that the customer is upset, but we do not agree with this complaint. He disputed the charges for the gift card with his credit card company and they did not find in his favor either.Our decision stands.Thank you.Kathy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
[redacted] was at Adventureland on Sunday July [redacted] when she signed up to receive 7-day delivery of Newsday In doing so she received a promotional premium of AdventureLand passes from the rep right on the spot which has a value of $29/per pass totaling $in value We charged the customers’ credit card $upfront which would cover the first weeks of delivery of Newsday Upon turning in the order, our distribution department informed us it would be impossible to secure the paper Our field representative had no way of knowing we couldn't delivery the paper to this building In situations where we can’t deliver the paper, we charge back the customer for the value of the premium they received on site and void out the contract MsCuomo received a total of passes to Adventureland, valued at $ Since we charged her the $for the initial delivery on the day of the sale, and we charged her an additional $a few days later to make up the $for the passesRoughly a week later [redacted] called in to dispute the charge and several of the Newsday customer service reps explained the situation to her In doing so they told her if she still had the AdventureLand passes she could return them and receive a refund for any of the unused passes She never returned the passes so the $charge remained on her accountIn her phone call to Newsday she initially claimed the sales rep misled her by stating it was only a month commitment as she was moving to Florida in September Furthermore, she hung up the phone on our Newsday representative on at least one occasion The offer to return the unused passes for a refund still stands, She will receive a $refund for each pass she returns The only cost to [redacted] is the value of the passes she received the day she signed up for delivery We did not charge her for any papers she never received, not did the field representative intentionally mislead herThank you[redacted]
We understand the point of this complaint.Newsday has communicated this policy in a way that we determined would reach as many of our customer base as possible by posting our terms and conditions in the Sunday edition of Newsday which has our largest number of readers We also clearly state the dates and costs for these extra publications four times each year in the index of the paper daily,on our website, and on the back of our invoices We have made every effort to notify our subscribers in a way that will be most visible We take the opinion of our subscribers very seriously and will pass on the complaint to upper management In the meantime, this account has been placed on an opt out list and will not be receiving any premium day editions Any charges incurred will be credited back to her account.Thank you.Kathy G [redacted]
The representative failed to inform the customer that the Premium Day policy has been in effect for two years The policy is clearly stated in the index of the daily paper It states delivery dates and charges We also listed the policy in our subscriber terms and conditions and on the back of the invoice.He also neglected to inform her that she can opt out of receiving these products and there would be no charge to her account.I have credited her account in the amount of $for Premium Day charges from and We will issue a refund check She should receive it within two weeks.Thank you [redacted]
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
After looking at the customers account it appears that Victor Deallarossa initially signed up at Nassau Coliseum on February ***, He received a $ [redacted] Gift Card at the time of acquisition and was charged $for his first weeks of delivery at a rate of $4.99/week His first paper was delivered on March ***, 2015The contract he signed was our 52-week commitment contract which requires the customer to stay on service for an entire year Per the contract, failure to do so, reserves Newsday’s right to charge the customer back for the full value of the gift card, which in this case was $ Contract reads as follows, ‘I understand that if I am receiving a gift card or premium, I will be responsible for an early termination fee equal to the giftcard/premium value ’The paper was delivered to [redacted] from March [redacted] through July ***, roughly weeks of service After the initial $payment taken on 2/ [redacted] his credit card declined thereafter He was sent a letter in the email to inform him of the declining credit card [redacted] contacted us on May [redacted] in response of the letter and at that time we switched his account from credit card payment to an invoice payment However, he never made a single payment thereafter Thus, we stopped his account on July [redacted] for non-payment and charged him back for the $gift card as was agreed to under the contractual obligationsHe disputed the charge with his bank but lost as we provided the necessary documentation to back up our claim In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth [redacted] received $gift card on the spot We in turn received $($initial payment and $reimbursement for the gift card) back in total from [redacted] Then consider the fact that [redacted] got weeks’ worth of papers for which we never received payment Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses,we actually will take a loss on his account and all others which fail to make payments for their entire year of service.We feel the credit card company was correct in its finding and we do not owe [redacted] a refund.Thank you.Kathy G [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:1.) In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract As a young boy, years old, with a newspaper route, it was my job to deliver papers, and collect money once a month for my service, and deliver this money to the newspaper At years old, now, the world has become a lot more complicated My idea in signing up for delivery service of the Newsday was this: a) to pay $to begin service $pays for weeks of service, so there are weeks outstanding It would be my guess that my total balance due is $for the outstanding balance dueEvidently, my math and small business skills are way, way, way, way, off.2.) He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth Just because she refutes my explanation of how Newsday is making their money does not alter the facts of the circumstances of my case Furthermore, it is an insult to any intelligent research into my case to accept her denial of the truth of my claim.3.) [redacted] received $gift card on the spot We in turn received $($initial payment and $reimbursement for the gift card) back in total from [redacted] Then consider the fact that [redacted] got weeks’ worth of papers for which we never received payment If you do the math in this case, weeks at a cost of $per weeks adds up to $100, of which $was admittedly paid, for which $was outstanding, without any notice from me to Newsday of cancellingNow, her insistence that she never received payment is entirely a statementThe second statement in her denial of the truth.4.) Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses, we actually will take a loss on his account and all others which fail to make payments for their entire year of service.Newsday is not a charity, and there was no mention of this in the original agreementThis is not the reason for my signing the agreementMy only reason for signing the agreement was to pay for delivery of the Newsday paper to my place of business for the purpose of receiving interesting and up-to-date reporting on issues that are deemed relevant to consumers from a competent reporting serviceThat Newsday assumes natural business expenses in the delivery of their product to their customers is an entirely mute issue, and a pretense, especially in this case.Once again, this explanation is the exact definition of the fraudulent scheme attributed by my original account of their unscrupulous practiceIn the first place, there was no intention or request of mine to change automatic EFT debit from my account to an invoice payment, since every single charge of mine is made electronically from my bank for every service, including all magazines, vitamins, telephone service, storage, and utilitiesThat Newsday changed the invoice system is not my fault.It further validates my point that Newsday intentionally defrauded me for there purpose of financial gain at my personal expense and degradation If Newsday were intent upon delivering the paper for the full year, then they would have debited my account for the $outstanding, and retained me as their customer There was no request of mine at any time to cancel the service.5.) The original admittance of her explanation that the terms of service were not for the delivery of the paper is fraudulent in it's default mission, which is to mislead and misrepresent the mission of Newsday as a product, and as a service.My entire complaint is summed up in her argument and her explanation, which, in fact, both validates my complaint, and proves that my complaint is absolutely true You don't have to have an MBA to see past her fraudulent excuse for collecting credit cards from corporations, and then misappropriating the benefits of those cards through advertisement of Newsday service agreement.Newsday should be prosecuted for committing rampant fraud against unsuspecting consumers, in a bait and switch advertisement and egregiously unscrupulous customer retention model that damages consumers for no reason other than committing fraud for the sole purpose of the most expedient gain at the least cost to Newsday, irrespective the damage they cause their customers.Make no mistake: the activity outlined in my complaint against Newsday is an outrageous action, and Newsday should be sued for damages they have intentionally caused their customers!In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Newsday stated : times a year an extra insert is included with the newspaper How would I know there is also an extra charge for these inserts unless I am notified before hand ? Newsday also stated the notice is published daily-- the print is so small it is very difficult to see This is a cop out !! Why would I even look for these charges, unaware they are there??Newsday also stated I can opt out of these charges= again how would I know I had to do this when I'm charged for something I did not ask for and have no idea I'm charged extra? It is totally unacceptable to send something that has a charge connected to it without notifing the customer first and seeing if they want it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
When [redacted] called on When [redacted] called on 217, stating that she still did not receive the affidavit When we reviewed the address that the affidavit was sent to, it was noted by [redacted] that the address was incorrect The affidavit was sent to [redacted] ***, which is the address that was provided by [redacted] in her original email requestFollowing the phone conversation on with her updated affidavit with the correct address -A copy of the affidavit that [redacted] received in the email -A copy of the ad that [redacted] published Thank you for your timeChris L [redacted] Manager - Legal Advertising [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not accept the fact that any business would send something to a customer with a charge attached to it without first notifing and getting an OK from the customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] cancelled her subscription on March **, She called Newsday Customer Service on April [redacted] stating that she was getting telemarketing calls and asked to be added to a DNC list.We contacted the telemarketing complany on April [redacted] and instructed them to remove ###-###-#### from their files.Since the date of this complaint is April ***, this matter should have been taken care of.Please inform [redacted] that if she has additional phone numbers she would like added to the DNC list, please call 1-800-Newsday and we will be happy to comply with her request.Thank you.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add though that as you can see in photo of statement attached, that I was led to believe I was paying for the period up to and including 1215, not Also, the rep did not fail to tell me I could opt out, he actually told me I had no choiceAnd while it does state that on back of invoice, why, when this practice was instituted was a notice of change not sentThank you Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for assisting me with this matterI appreciate the time you took to correct an issue that should have been taken care of at the first phone call to Newsdays customer service I will watch out for their credit statement so I can put this behind me Sincerely, [redacted]
This account was noted on April **, to add this customer's phone number ###-###-#### to our Do Not Call List We have contacted the outside telemarketing company that this is a second request and they must comply with our request not to call this customer again If the customer has any other phone numbers associated with this address that they would like added to the DNC List, please let us know.I apologize for the inconvenience these calls have caused.Thank you.Kathy G [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
According to our records, delivery was stopped back in March. The solicitation calls are coming from an outside telemarketing company. I have placed the phone number ###-###-#### on the DO NOT CALL list so these calls should stop immediately.Please have *** *** contact me
directly if she receives any calls in the future. Also, if she would like to provide us with any additional phone numbers she would like to add to the DNC list, please let me know.I apologize for the inconvenience these calls have caused.Thank you.*** ***Director Customer Service###-###-####
This number was not previously added to the DNC list. We added in the number ***. Please ask *** *** if there are any other numbers associated with him, such as a cell number that he would like to add.We have contacted the outside agency to let them know of *** ***
experience. We have asked them to send us the call (all calls are recorded) so we can ensure that calls such as these are never made on behalf of Newsday. Please extend our apologies to *** ***Thank you.Kathy G***
Please be advised that our subscriptions automatically roll to a new promo upon expiration. This is clearly stated in the legal notices at the bottom of each subscription offer, and is also stated in our terms and conditions.As a courtesy we have adjusted this account in the amount of
$19.51.Please accept my apologies for any inconvenience.Thank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. thank you!
Sincerely,
*** ***
It was clearly stated on the contract that the agreement was for weeks, not weeks.*** *** *** paid for the first weeks of delivery and never made any subsequent payments thereafter, yet he received roughly weeks of papers. When we attempted to charge the card on file, it declined on several occasions. We had no choice but to move him to a paper bill. Once again, the reason for $chargeback was because he didn't fullfill his week commitment, which was clearly stated at the time of purchase.I regret the fact that the customer is upset, but we do not agree with this complaint. He disputed the charges for the gift card with his credit card company and they did not find in his favor either.Our decision stands.Thank you.Kathy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***