[redacted] cancelled her subscription on March **, 2015. She called Newsday Customer Service on April [redacted] stating that she was getting telemarketing calls and asked to be added to a DNC list.We contacted the telemarketing complany on April [redacted] and instructed them to remove...
###-###-#### from their files.Since the date of this complaint is April [redacted], this matter should have been taken care of.Please inform [redacted] that if she has additional phone numbers she would like added to the DNC list, please call 1-800-Newsday and we will be happy to comply with her request.Thank you.?
Notification of Premium Day delivery dates and charges are clearly printed daily in the index of Newsday.[redacted] notified us in May of 2016 that he wanted to opt out of receiving Premium Day Editions. He has not received any additional charges since then.His current 8 week bill...
reflects a price increase of $.70 per week. His bill went from $34.32 to $39.92. This bill does not include any Premium Day Editions or charges.I would like to offer [redacted] a full refund for all Premium Day editions he received in 2015 and February of 2016 in the amount of $16.75.I hope that this will satisfy this complaint.Thank you.Kathy G[redacted]
We have informed our outside telemarketing company to remove 516-661-9464 from their calling list. If there are any other numbers your would like added to the DNC list, please contact us directly and we will be happy to comply.I apologize for the inconvenience. Sincerely,Kathy G[redacted]
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The representative failed to inform the customer that the Premium Day policy has been in effect for two years. The policy is clearly stated in the index of the daily paper. It states delivery dates and charges. We also listed the policy in our subscriber terms and...
conditions and on the back of the invoice.He also neglected to inform her that she can opt out of receiving these products and there would be no charge to her account.I have credited her account in the amount of $18.28 for Premium Day charges from 2014 and 2015. We will issue a refund check. She should receive it within two weeks.Thank you[redacted]
[redacted] signed up for a subscription to Newsday on Feb.*, 2015 at [redacted] in [redacted]. The terms of the promotion included a 7 day delivery at a rate of $4.99 for a 52 week period. The promotion also included two $50.00 gift cards. [redacted] agreed to the terms of the...
contract which clearly stated that if he cancelled prior to the 52 week term, he would be charged back for the gift cards. He signed the contract.His first paper was delivered on February *, 2015. On May **, 2015 he called to cancel his subscription. He was advised at that time that if he cancelled his delivery, we would charge him back for the $100 in gift cards.He stated that his paper was wet. A note was put on his account and the depot was informed that they should deliver the paper to his porch.He never called to complain about wet papers prior to May [redacted]. We guarantee a dry readable paper everyday. If he had called when his paper was damamged we would have either replaced his paper or credited his account. That is our policy.We delivered papers from Feb.[redacted] as agreed and stated in the contract he signed. If he cancels delivery prior to the contract terms, we will charge his account for the $100 he received in promotional gift cards.No refund is warrented at this time.Thank you.
This account was noted on April **, 2017 to add this customer's phone number ###-###-#### to our Do Not Call List. We have contacted the outside telemarketing company that this is a second request and they must comply with our request not to call this customer again. If the customer...
has any other phone numbers associated with this address that they would like added to the DNC List, please let us know.I apologize for the inconvenience these calls have caused.Thank you.Kathy G[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:1.) In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract. As a young boy, 11 years old, with a newspaper route, it was my job to deliver papers, and collect money once a month for my service, and deliver this money to the newspaper. At 50 years old, now, the world has become a lot more complicated. My idea in signing up for delivery service of the Newsday was this: a) to pay $40 to begin service. $40 pays for 5 weeks of service, so there are 15 weeks outstanding. It would be my guess that my total balance due is $75 for the outstanding balance due. Evidently, my math and small business skills are way, way, way, way, off.2.) He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth. Just because she refutes my explanation of how Newsday is making their money does not alter the facts of the circumstances of my case. Furthermore, it is an insult to any intelligent research into my case to accept her denial of the truth of my claim.3.) [redacted] received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total from [redacted]. Then consider the fact that [redacted] got 20 weeks’ worth of papers for which we never received payment. If you do the math in this case, 20 weeks at a cost of $5 per weeks adds up to $100, of which $40 was admittedly paid, for which $60 was outstanding, without any notice from me to Newsday of cancelling. Now, her insistence that she never received payment is entirely a false statement. The second false statement in her denial of the truth.4.) Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses, we actually will take a loss on his account and all others which fail to make payments for their entire year of service.Newsday is not a charity, and there was no mention of this in the original agreement. This is not the reason for my signing the agreement. My only reason for signing the agreement was to pay for delivery of the Newsday paper to my place of business for the purpose of receiving interesting and up-to-date reporting on issues that are deemed relevant to consumers from a competent reporting service. That Newsday assumes natural business expenses in the delivery of their product to their customers is an entirely mute issue, and a false pretense, especially in this case.Once again, this explanation is the exact definition of the fraudulent scheme attributed by my original account of their unscrupulous practice. In the first place, there was no intention or request of mine to change automatic EFT debit from my account to an invoice payment, since every single charge of mine is made electronically from my bank for every service, including all magazines, vitamins, telephone service, storage, and utilities. That Newsday changed the invoice system is not my fault.It further validates my point that Newsday intentionally defrauded me for there purpose of financial gain at my personal expense and degradation. If Newsday were intent upon delivering the paper for the full year, then they would have debited my account for the $60 outstanding, and retained me as their customer. There was no request of mine at any time to cancel the service.5.) The original admittance of her explanation that the terms of service were not for the delivery of the paper is fraudulent in it's default mission, which is to mislead and misrepresent the mission of Newsday as a product, and as a service.My entire complaint is summed up in her argument and her explanation, which, in fact, both validates my complaint, and proves that my complaint is absolutely true. You don't have to have an MBA to see past her fraudulent excuse for collecting credit cards from corporations, and then misappropriating the benefits of those cards through false advertisement of Newsday service agreement.Newsday should be prosecuted for committing rampant fraud against unsuspecting consumers, in a bait and switch false advertisement and egregiously unscrupulous customer retention model that damages consumers for no reason other than committing fraud for the sole purpose of the most expedient gain at the least cost to Newsday, irrespective the damage they cause their customers.Make no mistake: the activity outlined in my complaint against Newsday is an outrageous action, and Newsday should be sued for damages they have intentionally caused their customers!In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
I reviewed this complaint with the Director of Classified Advertising and it has been determined that the obituary ad that ran in the paper was 100% correct.The online version had printed with the wrong location and was corrected as soon as we were notified.The decision was made to issue an adjustment for the full amount of $438.00 as a courtesy to the customer.Thank you.Kathy G[redacted]Director of Customer Service
We understand the point of this complaint.Newsday has communicated this policy in a way that we determined would reach as many of our customer base as possible by posting our terms and conditions in the Sunday edition of Newsday which has our largest number of readers. We also clearly state the dates and costs for these extra publications four times each year in the index of the paper daily,on our website, and on the back of our invoices. We have made every effort to notify our subscribers in a way that will be most visible. We take the opinion of our subscribers very seriously and will pass on the complaint to upper management. In the meantime, this account has been placed on an opt out list and will not be receiving any premium day editions. Any charges incurred will be credited back to her account.Thank you.Kathy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I also need the newspaper delivery to stop. I will not accept any charges for delivered papers after my discontinue date.Regarding the phone calls... it has only been one business day. I will contact not only Newsday but the Attorney General if I receive any further contact from Newsday regarding solicitation. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In accordance with Newsday's terms and conditions, subscriptions include access to Newsday's content in both print and digital versions. While on vacation, subscribers still have access to Newsday's content on their mobile device or on a desktop computer.We understand that some subscribers do...
not use the internet or may be traveling out of the country and are unable to access the website. If that is the case, a subscribers can call us at [redacted] and we will gladly adjust the account for the duration of the temp stop.Since [redacted] put a permanent stop on his Newsday subscription yesterday, we have credited his account for vacations taken from the following dates:June ** thru July **- $12.35September ** thru October [redacted] - $5.36Total of $17.71.Please disregard the bill that was generated yesterday. A new bill will be sent reflecting this adjustment.Thank you.
[redacted] cancelled her subscription on March **, 2015. She called Newsday Customer Service on April [redacted] stating that she was getting telemarketing calls and asked to be added to a DNC list.We contacted the telemarketing complany on April [redacted] and instructed them to remove...
###-###-#### from their files.Since the date of this complaint is April [redacted], this matter should have been taken care of.Please inform [redacted] that if she has additional phone numbers she would like added to the DNC list, please call 1-800-Newsday and we will be happy to comply with her request.Thank you.?
Notification of Premium Day delivery dates and charges are clearly printed daily in the index of Newsday.[redacted] notified us in May of 2016 that he wanted to opt out of receiving Premium Day Editions. He has not received any additional charges since then.His current 8 week bill...
reflects a price increase of $.70 per week. His bill went from $34.32 to $39.92. This bill does not include any Premium Day Editions or charges.I would like to offer [redacted] a full refund for all Premium Day editions he received in 2015 and February of 2016 in the amount of $16.75.I hope that this will satisfy this complaint.Thank you.Kathy G[redacted]
We have informed our outside telemarketing company to remove 516-661-9464 from their calling list. If there are any other numbers your would like added to the DNC list, please contact us directly and we will be happy to comply.I apologize for the inconvenience. Sincerely,Kathy G[redacted]
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The representative failed to inform the customer that the Premium Day policy has been in effect for two years. The policy is clearly stated in the index of the daily paper. It states delivery dates and charges. We also listed the policy in our subscriber terms and...
conditions and on the back of the invoice.He also neglected to inform her that she can opt out of receiving these products and there would be no charge to her account.I have credited her account in the amount of $18.28 for Premium Day charges from 2014 and 2015. We will issue a refund check. She should receive it within two weeks.Thank you[redacted]
[redacted] signed up for a subscription to Newsday on Feb.*, 2015 at [redacted] in [redacted]. The terms of the promotion included a 7 day delivery at a rate of $4.99 for a 52 week period. The promotion also included two $50.00 gift cards. [redacted] agreed to the terms of the...
contract which clearly stated that if he cancelled prior to the 52 week term, he would be charged back for the gift cards. He signed the contract.His first paper was delivered on February *, 2015. On May **, 2015 he called to cancel his subscription. He was advised at that time that if he cancelled his delivery, we would charge him back for the $100 in gift cards.He stated that his paper was wet. A note was put on his account and the depot was informed that they should deliver the paper to his porch.He never called to complain about wet papers prior to May [redacted]. We guarantee a dry readable paper everyday. If he had called when his paper was damamged we would have either replaced his paper or credited his account. That is our policy.We delivered papers from Feb.[redacted] as agreed and stated in the contract he signed. If he cancels delivery prior to the contract terms, we will charge his account for the $100 he received in promotional gift cards.No refund is warrented at this time.Thank you.
This account was noted on April **, 2017 to add this customer's phone number ###-###-#### to our Do Not Call List. We have contacted the outside telemarketing company that this is a second request and they must comply with our request not to call this customer again. If the customer...
has any other phone numbers associated with this address that they would like added to the DNC List, please let us know.I apologize for the inconvenience these calls have caused.Thank you.Kathy G[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:1.) In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract. As a young boy, 11 years old, with a newspaper route, it was my job to deliver papers, and collect money once a month for my service, and deliver this money to the newspaper. At 50 years old, now, the world has become a lot more complicated. My idea in signing up for delivery service of the Newsday was this: a) to pay $40 to begin service. $40 pays for 5 weeks of service, so there are 15 weeks outstanding. It would be my guess that my total balance due is $75 for the outstanding balance due. Evidently, my math and small business skills are way, way, way, way, off.2.) He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth. Just because she refutes my explanation of how Newsday is making their money does not alter the facts of the circumstances of my case. Furthermore, it is an insult to any intelligent research into my case to accept her denial of the truth of my claim.3.) [redacted] received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total from [redacted]. Then consider the fact that [redacted] got 20 weeks’ worth of papers for which we never received payment. If you do the math in this case, 20 weeks at a cost of $5 per weeks adds up to $100, of which $40 was admittedly paid, for which $60 was outstanding, without any notice from me to Newsday of cancelling. Now, her insistence that she never received payment is entirely a false statement. The second false statement in her denial of the truth.4.) Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses, we actually will take a loss on his account and all others which fail to make payments for their entire year of service.Newsday is not a charity, and there was no mention of this in the original agreement. This is not the reason for my signing the agreement. My only reason for signing the agreement was to pay for delivery of the Newsday paper to my place of business for the purpose of receiving interesting and up-to-date reporting on issues that are deemed relevant to consumers from a competent reporting service. That Newsday assumes natural business expenses in the delivery of their product to their customers is an entirely mute issue, and a false pretense, especially in this case.Once again, this explanation is the exact definition of the fraudulent scheme attributed by my original account of their unscrupulous practice. In the first place, there was no intention or request of mine to change automatic EFT debit from my account to an invoice payment, since every single charge of mine is made electronically from my bank for every service, including all magazines, vitamins, telephone service, storage, and utilities. That Newsday changed the invoice system is not my fault.It further validates my point that Newsday intentionally defrauded me for there purpose of financial gain at my personal expense and degradation. If Newsday were intent upon delivering the paper for the full year, then they would have debited my account for the $60 outstanding, and retained me as their customer. There was no request of mine at any time to cancel the service.5.) The original admittance of her explanation that the terms of service were not for the delivery of the paper is fraudulent in it's default mission, which is to mislead and misrepresent the mission of Newsday as a product, and as a service.My entire complaint is summed up in her argument and her explanation, which, in fact, both validates my complaint, and proves that my complaint is absolutely true. You don't have to have an MBA to see past her fraudulent excuse for collecting credit cards from corporations, and then misappropriating the benefits of those cards through false advertisement of Newsday service agreement.Newsday should be prosecuted for committing rampant fraud against unsuspecting consumers, in a bait and switch false advertisement and egregiously unscrupulous customer retention model that damages consumers for no reason other than committing fraud for the sole purpose of the most expedient gain at the least cost to Newsday, irrespective the damage they cause their customers.Make no mistake: the activity outlined in my complaint against Newsday is an outrageous action, and Newsday should be sued for damages they have intentionally caused their customers!In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
I reviewed this complaint with the Director of Classified Advertising and it has been determined that the obituary ad that ran in the paper was 100% correct.The online version had printed with the wrong location and was corrected as soon as we were notified.The decision was made to issue an adjustment for the full amount of $438.00 as a courtesy to the customer.Thank you.Kathy G[redacted]Director of Customer Service
We understand the point of this complaint.Newsday has communicated this policy in a way that we determined would reach as many of our customer base as possible by posting our terms and conditions in the Sunday edition of Newsday which has our largest number of readers. We also clearly state the dates and costs for these extra publications four times each year in the index of the paper daily,on our website, and on the back of our invoices. We have made every effort to notify our subscribers in a way that will be most visible. We take the opinion of our subscribers very seriously and will pass on the complaint to upper management. In the meantime, this account has been placed on an opt out list and will not be receiving any premium day editions. Any charges incurred will be credited back to her account.Thank you.Kathy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I also need the newspaper delivery to stop. I will not accept any charges for delivered papers after my discontinue date.Regarding the phone calls... it has only been one business day. I will contact not only Newsday but the Attorney General if I receive any further contact from Newsday regarding solicitation. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In accordance with Newsday's terms and conditions, subscriptions include access to Newsday's content in both print and digital versions. While on vacation, subscribers still have access to Newsday's content on their mobile device or on a desktop computer.We understand that some subscribers do...
not use the internet or may be traveling out of the country and are unable to access the website. If that is the case, a subscribers can call us at [redacted] and we will gladly adjust the account for the duration of the temp stop.Since [redacted] put a permanent stop on his Newsday subscription yesterday, we have credited his account for vacations taken from the following dates:June ** thru July **- $12.35September ** thru October [redacted] - $5.36Total of $17.71.Please disregard the bill that was generated yesterday. A new bill will be sent reflecting this adjustment.Thank you.