This complaint was resolved to *** ***'s satisfaction on March *, 2016.The customer was given a credit and her name was removed from all future marketing efforts.Thank you.Kathy G***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
response is inaccurate Please read the details provided in original complaint and emails to Newsday before you respond
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Four times a year, Newsday sends out Premium Editions of the Newspaper with special inserts such as the Fun Book, two editions of the Brain Benders Puzzle Book and an enhanced edition of Newsday on Black Friday with hundreds of dollars in coupons and value added features.This practice
is well into its second year and notification is published daily in the index of the paper. The policy is also printed on the back of our invoice and in our terms and condition which is published in the paper on Sunday. We also publish our terms and conditions on our website.Subscribers are given the option to permanently opt out of receiving any extra premium productsThey can call us at *** to opt out of any extra products we offer and we will gladly remove them from our distribution list and remove any additional charges to their bill.Thank youKathy G***
We have sent two notices to the outside telemarketing company that is making these calls on our behalf. We also called them yesterday to confirm.Please accept our apologies for the inconvenience and let us know if you receive another call.Thank you.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is impossible for Kathy to claim that an appropriate effort was made to charge my debit card according to contract.Kathy was able to charge my card for $100, instead of the logical, services agreement, of $per month.Her explanation defies simple, business procedure, in addition to basic, consumer, accounting practice.This action of Newsday causes personal damage to my reputation through no fault of mine.Kathy's fraudulent billing is suspicious, since she benefits from unsuspecting consumers.She cancelled my service, and caused me financial damage, without provocation.My complaint is valid, as the charge-back is unauthorized, and fraudulent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
We have an email approval as well as a follow up phone call on August [redacted] to confirm all information.The ad appeared as approved. I have attached a copy.Please provide additional detail as we are not sure what the actual complaint is.Thank you.Kathy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a call yesterday April [redacted] and today April [redacted] and was told I would be taken off of the list AGAIN and still have not been taken of!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for assisting me with this matter. I appreciate the time you took to correct an issue that should have been taken care of at the first phone call to Newsdays customer service. I will watch out for their credit statement so I can put this behind me.
Sincerely,
[redacted]
[redacted] is using the wrong billing terms to calculate her bill. We do not bill on a monthly basis. She is billed every 5 weeks for delivery. not monthly.Her history is as follows:Prior to June **, 2014 her rate was $4.99 per weeks - her 5 week bill amount was $24.95 June [redacted],...
2014 her promotional rate ended and we increased her price to $6.09 per week - her 5 week bill amount was $30.45June *, 2015 we raised her rate to $8.39 per week - her 5 week bill amount was $41.95.She called us today to cancel her home delivery service. We issued a refund to her account in the amount of $27.49 for papers not yet delivered.We will issues an additional refund of $11.50 for the difference of her last bill of $41.95, bring her last bill amount to the $30.45 she has beeing paying since June of last year.Just to clarify, our rate for a daily and Sunday delivery is $11.49 per week, as published in the newspaper. The promotional rate of $5.99 on our website is for a limited time only and would bring a 5 week bill to $29.95 per week..not $23.95 as stated in the complaint.Both refund amounts will appear on her credit card in the next few days.Thank you.Kathy G[redacted]
Our records show that no delivery stop order was placed from January * to April * so the account continued to amortize. [redacted] called us in May to say the papers were never delivered and we were billing her even though she put a stop on the service. We verified with the...
carrier that the papers were being delivered so apparently someone was picking up the papers.The $25.52 charge was disputed by the credit card company so the customer received a credit in that amount. The four months of billing at $3.19 per week came to $44.66.We credited the account in this amount as a courtesy to a long time subscriber.Thank you.Kathy G[redacted]Director, Customer Service
When [redacted] called on 1/*/17, we stated we were unable to send an affidavit until the ad has completed its publication, and her ad was scheduled to conclude on 1/*/17. When [redacted] called on 2/*/17, she stated that she did not receive the affidavit and requested that we send another...
one, which we did at no cost. [redacted] then called again on 4/*/17, stating that she still did not receive the affidavit. When we reviewed the address that the affidavit was sent to, it was noted by [redacted] that the address was incorrect. The affidavit was sent to [redacted], which is the address that was provided by [redacted] in her original email request. Following the phone conversation on 4/*/17, my employee emailed a copy of the affidavit to [redacted] and sent her another hard copy, again at no cost, to the correct address, which was [redacted] requested we send another affidavit via [redacted], but [redacted] will not deliver to a PO Box. If [redacted] can provide me with an address that is not a PO Box, I will be more than happy to [redacted] her a hard copy and supply a tracking number for her convenience. Because the address that was originally provided by [redacted] was incorrect, and this was not an error made by Newsday, there will not be a credit or refund applied. I attached the following documents: -A copy of the original email from [redacted] which shows she gave the incorrect address -A copy of the email that was sent to [redacted] on 4/*/17 with her updated affidavit with the correct address -A copy of the affidavit that [redacted] received in the email -A copy of the ad that [redacted] published Thank you for your time. Chris L[redacted] Manager - Legal Advertising [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Newsday stated : 4 times a year an extra insert is included with the newspaper. How would I know there is also an extra charge for these inserts unless I am notified before hand ? Newsday also stated the notice is published daily-- the print is so small it is very difficult to see. This is a cop out !! Why would I even look for these charges, unaware they are there??Newsday also stated I can opt out of these charges= again how would I know I had to do this when I'm charged for something I did not ask for and have no idea I'm charged extra? It is totally unacceptable to send something that has a charge connected to it without notifing the customer first and seeing if they want it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
After looking at the customers account it appears
that Victor Deallarossa initially signed up at Nassau Coliseum on February [redacted],
2015. He received a $100 [redacted] Gift Card at the time of
acquisition and was charged $40 for his first 8 weeks of delivery at a rate...
of
$4.99/week. His first paper was delivered on March [redacted], 2015The contract he signed was our 52-week commitment contract
which requires the customer to stay on service for an entire year. Per
the contract, failure to do so, reserves Newsday’s right to charge the customer
back for the full value of the gift card, which in this case was $100.
Contract reads as follows, ‘I understand that if I am
receiving a gift card or premium, I will be responsible for an early termination
fee equal to the giftcard/premium value…’The paper was delivered to [redacted] from March [redacted] through July [redacted], roughly 20 weeks of service. After the
initial $40 payment taken on 2/** his credit card declined thereafter. He
was sent a letter in the email to inform him of the declining credit
card. [redacted] contacted us on May [redacted] in response of
the letter and at that time we switched his account from credit card payment to
an invoice payment. However, he never made a single payment thereafter.
Thus, we stopped his account on July [redacted] for non-payment and charged him back for the $100 gift card
as was agreed to under the contractual obligations. He disputed the charge with his bank but lost as we provided
the necessary documentation to back up our claim. In his letter it appears they he wanted to only be charged
for the delivery of papers to his house, however that is not the terms of the
contract. He goes onto to state how we are making money on every such
transaction and that couldn’t be further from the truth. [redacted]
received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total
from [redacted]. Then consider the fact that [redacted] got 20
weeks’ worth of papers for which we never received payment. Also, Take intoaccount editorial and staff costs, packaging
labor, delivery expenses, newspaper and printing costs, commission for rep on
site and host of other ancillary expenses,we actually will take a
loss on his account and all others which fail to make payments for their entire
year of service.We feel the credit card company was correct in its finding and we do not owe [redacted] a refund.Thank you.Kathy G[redacted]
[redacted] was at Adventureland on Sunday July [redacted] when she signed up to receive 7-day delivery of Newsday. In doing so she received a promotional premium of 4 AdventureLand passes from the rep right on the spot which has a value of $29/per pass totaling $116.00 in value. We charged...
the customers’ credit card $45 upfront which would cover the first 8 weeks of delivery of Newsday. Upon turning in the order, our distribution department informed us it would be impossible to secure the paper. Our field representative had no way of knowing we couldn't delivery the paper to this building. In situations where we can’t deliver the paper, we charge back the customer for the value of the premium they received on site and void out the contract. Ms.. Cuomo received a total of 4 passes to Adventureland, valued at $116.00. Since we charged her the $45 for the initial delivery on the day of the sale, and we charged her an additional $71 a few days later to make up the $116.00 for the passes. Roughly a week later [redacted] called in to dispute the charge and several of the Newsday customer service reps explained the situation to her. In doing so they told her if she still had the AdventureLand passes she could return them and receive a refund for any of the unused passes. She never returned the passes so the $116.00 charge remained on her account. In her phone call to Newsday she initially claimed the sales rep misled her by stating it was only a 2 month commitment as she was moving to Florida in September. Furthermore, she hung up the phone on our Newsday representative on at least one occasion. The offer to return the unused passes for a refund still stands, She will receive a $29.00 refund for each pass she returns. The only cost to [redacted] is the value of the passes she received the day she signed up for delivery. We did not charge her for any papers she never received, not did the field representative intentionally mislead her. Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not accept the fact that any business would send something to a customer with a charge attached to it without first notifing and getting an OK from the customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would like to add though that as you can see in photo of statement attached, that I was led to believe I was paying for the period up to and including 12/**/15, not 11/**/15. Also, the rep did not fail to tell me I could opt out, he actually told me I had no choice. And while it does state that on back of invoice, why, when this practice was instituted was a notice of change not sent. Thank you
Sincerely,
[redacted]
[redacted] has called us numerous times to request that we do not deliver the Hometown Shopper to his home. According to our records, he was entered on the DO NOT DELIVER list in November of 2014. Apparently the carrier delivered to his address this week by mistake.We sent a notice to the...
distributor in his area to remind him not to deliver the Hometown Shopper to this address.Please extend our apologies to [redacted].Thank you.Kathy G[redacted]
Our account records indicate that this address is already listed as DO NOT DELIVER. Our usual method of delivery for the Hometown Shopper to non-subscribers is mail. However, whenever there is a holiday, the post office will not deliver. Therefore, we have to hand deliver these...
publications. Unfortunately, the carriers are not always diligent in following the route lists so [redacted] probably received the Hometown Shopper in error.We sent a note to the distributor to ensure that this does not happen again. Please extend our apologies to [redacted] for any inconvenience this may have caused.Thank you.Kathy G[redacted]
According to our records, delivery stopped on March *, 2016. No charges have been applied to this account since then. I called [redacted] to confirm that delivery stopped. We also put a message out to the distributor in case the papers are being delivered in error.She did not receive a paper today. I advised her to call me directly if she has any further issues with solicitation calls or delivery. Kathy G[redacted]
This complaint was resolved to *** ***'s satisfaction on March *, 2016.The customer was given a credit and her name was removed from all future marketing efforts.Thank you.Kathy G***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
response is inaccurate Please read the details provided in original complaint and emails to Newsday before you respond
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Four times a year, Newsday sends out Premium Editions of the Newspaper with special inserts such as the Fun Book, two editions of the Brain Benders Puzzle Book and an enhanced edition of Newsday on Black Friday with hundreds of dollars in coupons and value added features.This practice
is well into its second year and notification is published daily in the index of the paper. The policy is also printed on the back of our invoice and in our terms and condition which is published in the paper on Sunday. We also publish our terms and conditions on our website.Subscribers are given the option to permanently opt out of receiving any extra premium productsThey can call us at *** to opt out of any extra products we offer and we will gladly remove them from our distribution list and remove any additional charges to their bill.Thank youKathy G***
We have sent two notices to the outside telemarketing company that is making these calls on our behalf. We also called them yesterday to confirm.Please accept our apologies for the inconvenience and let us know if you receive another call.Thank you.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is impossible for Kathy to claim that an appropriate effort was made to charge my debit card according to contract.Kathy was able to charge my card for $100, instead of the logical, services agreement, of $per month.Her explanation defies simple, business procedure, in addition to basic, consumer, accounting practice.This action of Newsday causes personal damage to my reputation through no fault of mine.Kathy's fraudulent billing is suspicious, since she benefits from unsuspecting consumers.She cancelled my service, and caused me financial damage, without provocation.My complaint is valid, as the charge-back is unauthorized, and fraudulent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
We have an email approval as well as a follow up phone call on August [redacted] to confirm all information.The ad appeared as approved. I have attached a copy.Please provide additional detail as we are not sure what the actual complaint is.Thank you.Kathy G[redacted]
Revdex.com:
!
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a call yesterday April [redacted] and today April [redacted] and was told I would be taken off of the list AGAIN and still have not been taken of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for assisting me with this matter. I appreciate the time you took to correct an issue that should have been taken care of at the first phone call to Newsdays customer service. I will watch out for their credit statement so I can put this behind me.
Sincerely,
[redacted]
[redacted] is using the wrong billing terms to calculate her bill. We do not bill on a monthly basis. She is billed every 5 weeks for delivery. not monthly.Her history is as follows:Prior to June **, 2014 her rate was $4.99 per weeks - her 5 week bill amount was $24.95 June [redacted],...
2014 her promotional rate ended and we increased her price to $6.09 per week - her 5 week bill amount was $30.45June *, 2015 we raised her rate to $8.39 per week - her 5 week bill amount was $41.95.She called us today to cancel her home delivery service. We issued a refund to her account in the amount of $27.49 for papers not yet delivered.We will issues an additional refund of $11.50 for the difference of her last bill of $41.95, bring her last bill amount to the $30.45 she has beeing paying since June of last year.Just to clarify, our rate for a daily and Sunday delivery is $11.49 per week, as published in the newspaper. The promotional rate of $5.99 on our website is for a limited time only and would bring a 5 week bill to $29.95 per week..not $23.95 as stated in the complaint.Both refund amounts will appear on her credit card in the next few days.Thank you.Kathy G[redacted]
Our records show that no delivery stop order was placed from January * to April * so the account continued to amortize. [redacted] called us in May to say the papers were never delivered and we were billing her even though she put a stop on the service. We verified with the...
carrier that the papers were being delivered so apparently someone was picking up the papers.The $25.52 charge was disputed by the credit card company so the customer received a credit in that amount. The four months of billing at $3.19 per week came to $44.66.We credited the account in this amount as a courtesy to a long time subscriber.Thank you.Kathy G[redacted]Director, Customer Service
When [redacted] called on 1/*/17, we stated we were unable to send an affidavit until the ad has completed its publication, and her ad was scheduled to conclude on 1/*/17. When [redacted] called on 2/*/17, she stated that she did not receive the affidavit and requested that we send another...
one, which we did at no cost. [redacted] then called again on 4/*/17, stating that she still did not receive the affidavit. When we reviewed the address that the affidavit was sent to, it was noted by [redacted] that the address was incorrect. The affidavit was sent to [redacted], which is the address that was provided by [redacted] in her original email request. Following the phone conversation on 4/*/17, my employee emailed a copy of the affidavit to [redacted] and sent her another hard copy, again at no cost, to the correct address, which was [redacted] requested we send another affidavit via [redacted], but [redacted] will not deliver to a PO Box. If [redacted] can provide me with an address that is not a PO Box, I will be more than happy to [redacted] her a hard copy and supply a tracking number for her convenience. Because the address that was originally provided by [redacted] was incorrect, and this was not an error made by Newsday, there will not be a credit or refund applied. I attached the following documents: -A copy of the original email from [redacted] which shows she gave the incorrect address -A copy of the email that was sent to [redacted] on 4/*/17 with her updated affidavit with the correct address -A copy of the affidavit that [redacted] received in the email -A copy of the ad that [redacted] published Thank you for your time. Chris L[redacted] Manager - Legal Advertising [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Newsday stated : 4 times a year an extra insert is included with the newspaper. How would I know there is also an extra charge for these inserts unless I am notified before hand ? Newsday also stated the notice is published daily-- the print is so small it is very difficult to see. This is a cop out !! Why would I even look for these charges, unaware they are there??Newsday also stated I can opt out of these charges= again how would I know I had to do this when I'm charged for something I did not ask for and have no idea I'm charged extra? It is totally unacceptable to send something that has a charge connected to it without notifing the customer first and seeing if they want it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
After looking at the customers account it appears
that Victor Deallarossa initially signed up at Nassau Coliseum on February [redacted],
2015. He received a $100 [redacted] Gift Card at the time of
acquisition and was charged $40 for his first 8 weeks of delivery at a rate...
of
$4.99/week. His first paper was delivered on March [redacted], 2015The contract he signed was our 52-week commitment contract
which requires the customer to stay on service for an entire year. Per
the contract, failure to do so, reserves Newsday’s right to charge the customer
back for the full value of the gift card, which in this case was $100.
Contract reads as follows, ‘I understand that if I am
receiving a gift card or premium, I will be responsible for an early termination
fee equal to the giftcard/premium value…’The paper was delivered to [redacted] from March [redacted] through July [redacted], roughly 20 weeks of service. After the
initial $40 payment taken on 2/** his credit card declined thereafter. He
was sent a letter in the email to inform him of the declining credit
card. [redacted] contacted us on May [redacted] in response of
the letter and at that time we switched his account from credit card payment to
an invoice payment. However, he never made a single payment thereafter.
Thus, we stopped his account on July [redacted] for non-payment and charged him back for the $100 gift card
as was agreed to under the contractual obligations. He disputed the charge with his bank but lost as we provided
the necessary documentation to back up our claim. In his letter it appears they he wanted to only be charged
for the delivery of papers to his house, however that is not the terms of the
contract. He goes onto to state how we are making money on every such
transaction and that couldn’t be further from the truth. [redacted]
received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total
from [redacted]. Then consider the fact that [redacted] got 20
weeks’ worth of papers for which we never received payment. Also, Take intoaccount editorial and staff costs, packaging
labor, delivery expenses, newspaper and printing costs, commission for rep on
site and host of other ancillary expenses,we actually will take a
loss on his account and all others which fail to make payments for their entire
year of service.We feel the credit card company was correct in its finding and we do not owe [redacted] a refund.Thank you.Kathy G[redacted]
[redacted] was at Adventureland on Sunday July [redacted] when she signed up to receive 7-day delivery of Newsday. In doing so she received a promotional premium of 4 AdventureLand passes from the rep right on the spot which has a value of $29/per pass totaling $116.00 in value. We charged...
the customers’ credit card $45 upfront which would cover the first 8 weeks of delivery of Newsday. Upon turning in the order, our distribution department informed us it would be impossible to secure the paper. Our field representative had no way of knowing we couldn't delivery the paper to this building. In situations where we can’t deliver the paper, we charge back the customer for the value of the premium they received on site and void out the contract. Ms.. Cuomo received a total of 4 passes to Adventureland, valued at $116.00. Since we charged her the $45 for the initial delivery on the day of the sale, and we charged her an additional $71 a few days later to make up the $116.00 for the passes. Roughly a week later [redacted] called in to dispute the charge and several of the Newsday customer service reps explained the situation to her. In doing so they told her if she still had the AdventureLand passes she could return them and receive a refund for any of the unused passes. She never returned the passes so the $116.00 charge remained on her account. In her phone call to Newsday she initially claimed the sales rep misled her by stating it was only a 2 month commitment as she was moving to Florida in September. Furthermore, she hung up the phone on our Newsday representative on at least one occasion. The offer to return the unused passes for a refund still stands, She will receive a $29.00 refund for each pass she returns. The only cost to [redacted] is the value of the passes she received the day she signed up for delivery. We did not charge her for any papers she never received, not did the field representative intentionally mislead her. Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not accept the fact that any business would send something to a customer with a charge attached to it without first notifing and getting an OK from the customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would like to add though that as you can see in photo of statement attached, that I was led to believe I was paying for the period up to and including 12/**/15, not 11/**/15. Also, the rep did not fail to tell me I could opt out, he actually told me I had no choice. And while it does state that on back of invoice, why, when this practice was instituted was a notice of change not sent. Thank you
Sincerely,
[redacted]
[redacted] has called us numerous times to request that we do not deliver the Hometown Shopper to his home. According to our records, he was entered on the DO NOT DELIVER list in November of 2014. Apparently the carrier delivered to his address this week by mistake.We sent a notice to the...
distributor in his area to remind him not to deliver the Hometown Shopper to this address.Please extend our apologies to [redacted].Thank you.Kathy G[redacted]
Our account records indicate that this address is already listed as DO NOT DELIVER. Our usual method of delivery for the Hometown Shopper to non-subscribers is mail. However, whenever there is a holiday, the post office will not deliver. Therefore, we have to hand deliver these...
publications. Unfortunately, the carriers are not always diligent in following the route lists so [redacted] probably received the Hometown Shopper in error.We sent a note to the distributor to ensure that this does not happen again. Please extend our apologies to [redacted] for any inconvenience this may have caused.Thank you.Kathy G[redacted]
According to our records, delivery stopped on March *, 2016. No charges have been applied to this account since then. I called [redacted] to confirm that delivery stopped. We also put a message out to the distributor in case the papers are being delivered in error.She did not receive a paper today. I advised her to call me directly if she has any further issues with solicitation calls or delivery. Kathy G[redacted]