Mid-Island Hyundai

My name is Anthony N[redacted]; I am the General Manager of Mid Island Hyundai. I am aware of the intent to purchase a 2017 Ioniq Hybrid Package 3 N0542F4S - IONIQ in summit gray with the ultimate package, fist I want to take this opportunity to apologize for the frustration you are currently...

experiencing, buying a vehicle is hard enough with the finical decision alone.  Obviously our plan would be to sell and deliver you this car when we receive one, however after searching for this unit within a 100 mile range (as the crow fly’s) there were none in the color package and equipment you desire. We have reached out to give you your deposit back as we cannot locate the specific vehicle you desire, and will only accept. I would love to sit down with you and discuss different packages or models that are currently available or incoming. My  goal is to help you in your purchase, either way I would like to give you your deposit back , as previously explained in several phone conversations with my management team and LaJunne L[redacted] ( sales Consultant) , and we will continue to search for your desired vehicles if this continues to be your only choice Feel free to please speak with me directly at ###-###-#### Thank you and I look forward to earning your business Anthony C N[redacted] General Manager Mid Island Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I stated in my previous letter the salesman assured me I had nothing to worry about with my old vehicle that and I quote " I will take care of everything with your old vehicle"  I was treated with disrespect by several employees and threatened by another and all of this was seen and permitted by the [redacted]. This is not good business practice and the fact the this behavior is permitted by management is appalling I hope that mid island will see the error in their ways and correct this issue so we can move past this 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After reviewing the Customer’s ([redacted]) complaint, we have concluded that Mid-Island Hyundai (the “Dealership”) has done no wrong. As indicated in the complaint, the Dealership did receive a deposit from the Customer for a 2014 Hyundai – VIN#-[redacted] (“VEHICLE A”). However, due to an...

internal miscommunication VEHICLE A was sold to a different customer. The advertised price of VEHICLE A was $13,997, which was a typo or mistake. VEHICLE A had under 5,500 miles and should have been advertised at a much higher sales price. The dealership sold the vehicle at the advertised price. After informing the Customers that VEHICLE A was sold, the Dealership had offered the customer a 2014 Hyundai – VIN# [redacted] (“VEHICLE B”) at the sale price of $13,997. The Dealership had only offered this sale price for VEHICLE B because of its mistake of selling VEHICLE A. This offer was only available to the Customer. The advertised sale price of VEHICLE B is $16,885. The customer did not want to purchase VEHICLE B. The Dealership offered another vehicle for the same price of $13,997 which the customer refused as well. The Dealership had tried to offer the customer two different vehicles to the customer, both below their advertised price but the customer refused. The Dealership has already refunded the deposit to the customer. By virtue of the foregoing, the Dealership does not believe that they have done anything wrong and is not in a position to offer any form of settlement. This complaint should not reflect badly on Mid-Island Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Mid-Island Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for your message and your assistance, it was greatly appreciated. Although I did get some resolution to my complaint, I still feel that this company was not truthful with their disclosure of the facts with regard to their advertisements, contracts and overall descriptions of the sale and trade in of my vehicle. While renegotiating the sale of the vehicle, I pointed out to the sales manager that the salesperson had assured my wife that the small crack in the windshield would be fixed and someone would come to our home to fix it. This however was never done nor was the missing front floor mat ever replaced as promised. I have come to the conclusion that this dealership is extremely dishonest and management knows and allows their staff to lie to potential customers in order to sell cars. I have since discovered that a CD from the last owner is stuck in the CD Player but I know that contacting the dealership to have it removed would be a waste of time. I will never do business with Mid Island Hyundai again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'm not sure why the counsel brought up the window sticker, as the $300 worth of accessories were included in the negotiated price, and are besides the point. However, I already realized and accepted that I have no proof that Mid-Island Hyundai is trying to back out of its (verbal) promise of $200 worth of accessories as part of the deal. I merely want others to read this exchange on the Revdex.com website and make up their own mind.As for the towing hook, I don't understand why counsel brings up another page of the manual that covers emergency towing, and not the storage location of the towing hook.Counsel is distracting us from the simple fact: the page 6-23 (picture is attached) that covers the storage location of the towing hook clearly lists "Removable towing hook". Period. It does not list the towing hook as an optional accessory. If the towing hook was an optional accessory, the page 6-23 that goes over the storage location of the towing hook would list "Removable towing hook (if equipped)". But that page doesn't list that.On the contrary, page 6-24 does not cover the towing hook. It covers the emergency towing, and the title of that page is 6-24 is: "Emergency towing (if equipped)" (picture is attached). Again, this page is irrelevant to us. We are only interested in the towing hook, not in the emergency towing. The towing hook is not an optional accessory. It is part of the essential safety equipment that might be vital to me and my passengers if I were to become stranded in an area with sparse access to professional towing services. Why is Mid-Island Hyundai trying to deny me what's rightfully part of the vehicle that I purchased?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

in November, [redacted] purchased a new hyundai from us. at that time we agreed to make the last 8 payments on his leased nissan.  we made 8 payments of 255.00 for TOTAL OF 2040.00.  it is commen practice for us to return the leased car to the manufacturer, in this case nissan. later **...

[redacted] received a bill for 1800.00 from nissan.  this bill was for excess wear and tear on the leased vehicle.  [redacted] agreed to those terms when he leased the nissan. we would have no knowlege or responsibility for any damage or excess wear and tear on the car. addditionally, we checked all he paperwork on his new hyundai. everything is signed correctly and no where is it stated we woud be responsible for charges we did not even know existed or how much they would be.  [redacted] did cause a disturbance in our showroom and was asked to leave.  as an act of goodwill, the following day the [redacted]er, [redacted] called [redacted] and asked if would like us to contact nissan on his behalf to see if we could help him and he refused his offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had received a call from the dealer on Wednesday 7/** that they finally found the car.  I had them send me the VIN# and when they did I noticed the car color was summit grey - I had be requesting SILVER the entire 4 months.  I responded that the color was wrong.  The manager called me the next day to tell me that they will not be able to get this car for me at all.  Their are no Silver with black interior in the entire US.  I find it so hard to believe that upset that hyundai is willing to sell this car to me but never produce it.  I can honestly say we will never be buying a Hyundai again.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I leased a new 2012 leftover Hyundai Tucson GLS from Mid Island Hyundai in August, 2012. The vehicle had a multi colony carpenter ant infestation. There were ants present from the onset but I thought they would disappear over the winter. They returned with a vengeance in the spring of 2013 and I had a swarm of winged carpenter ants coming from the belly of the auto beneath the carpet, as well as from inside the door panels. A Master's prepared entomologist confirmed the type/severity of the infestation.

After much ado, and with the assistance of the Hyundai Corporate office, the dealer took back the car on May **, 2013. They kept me at the dealership for 6.5 hours, trying to get me to put down yet another $3000.00 for the same vehicle in the 2013 model (this, after I was told they would take the car back and give me a new one). I was forced to struggle with various members of their sales dept. for all these hours, finally walking out after explaining that I'd already put down several thousands of dollars and was forced to give the car back due to infestation - I had no more money to put down, nor was it fair to ask that of me. They came outside after I walked out and I finally got a new 2013 Tucson for an additional $100 down plus plates, etc. The car costs an $40 per month than the 2012, and they forced me into a 42 month lease instead of the 36 month that I had with the 2012.

I had purchased an Extended Wear and Tear Policy on the 2012 vehicle that was paid for in full and covered the vehicle for the 36 month lease period. Since I was forced to get a new vehicle 9 months into that policy, I asked the [redacted] at Mid Island Hyundai ([redacted]) to please apply the remaining months to the new vehicle and I would pay the difference (because I was forced into a longer lease period). He told me that the bank was closed and that he would call me. He never did. I have since made many unsuccessful attempts to speak with him. The one time I spoke with him, he placed me on hold while he "called the guy at the bank." He then got back on the line with me and told me "the guy was unavailable." I have also spoken with Hyundai MotorCorp, but have still not heard back from the dealership.

I paid in full for a 36 month Extended Wear and Tear Policy for a vehicle that, through no fault of my own, I had for about 9 months. I have no Extended Wear and Tear Policy on the new vehicle, which I've been driving since May **, 2013. It is only right that they prorate a new policy for the new vehicle. If not, I want a refund for the unused (26.5) months of the policy I purchased for a car that I no longer have. I would then apply that money to a policy for the new lease.Desired Settlement: Fist, I insist that Hyundai stop ignoring my calls. I want a phone call and want information.

I paid in full for a 36 month Extended Wear and Tear Policy for a vehicle that, through no fault of my own, I had for about 9 months. I have no Extended Wear and Tear Policy on my new vehicle, which I've been driving since May **, 2013.

It is only right that they prorate a new policy for the new vehicle. If not, I want a refund for the unused (26.5) months of the policy I purchased for a car that I no longer have. I would then apply that money to a policy for the new car.

Business

Response:

[redacted] was finally able to get in contact with [redacted] today. (she was on

vacation). He states she is coming in this afternoon to sit with him. They

came to an agreement that she will receive a Wear and Tear contract for the new

vehicle. The old contract unfortunately is not able to be cancelled. He is

still wanting to talk to her in regards to her stating that she was "forced"

into a 42 month lease.

Review: I had leased a vehicle from this dealership back in November. at the time I was moving out of a Nissan and into and Hyundai. the sales person at the dealership ensured me that there were to be no worries with my old vehicle and that he would take care of everything. two months after leasing my vehicle I received a bill totaling roughly $1800 when I call to ask the salesperson why this was not taken care of he informed me that since he never wrote it down he never agreed to it. he went on to be rude and smug and informed me that the customer survey that he attempted to persuade me in his favor on how I should rate his service was of no concern to him anymore now that the deal was over I didn't matter to him any more. I than proceeded to speak with his supervisor who also informed me that he would not honor anything his salesperson said if it wasn't in writing. I than call the corporate offices of Hyundai while at the dealership and was continuously interrupted by several other employees who threatened physical harm to my self if I didn't leave the building. it is this kind of unethical sales practices that wont be tolerated and I feel the public deserves to know this is how they run their operation.Desired Settlement: my bill of $1800 will be resolved and taken care of as promised by either the dealership or the salesperson who agreed to take care of my old vehicle

Business

Response:

in November, [redacted] purchased a new hyundai from us. at that time we agreed to make the last 8 payments on his leased nissan. we made 8 payments of 255.00 for TOTAL OF 2040.00. it is commen practice for us to return the leased car to the manufacturer, in this case nissan. later [redacted] received a bill for 1800.00 from nissan. this bill was for excess wear and tear on the leased vehicle. [redacted] agreed to those terms when he leased the nissan. we would have no knowlege or responsibility for any damage or excess wear and tear on the car. addditionally, we checked all he paperwork on his new hyundai. everything is signed correctly and no where is it stated we woud be responsible for charges we did not even know existed or how much they would be. [redacted] did cause a disturbance in our showroom and was asked to leave. as an act of goodwill, the following day the [redacted]er, [redacted] called [redacted] and asked if would like us to contact nissan on his behalf to see if we could help him and he refused his offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated in my previous letter the salesman assured me I had nothing to worry about with my old vehicle that and I quote " I will take care of everything with your old vehicle" I was treated with disrespect by several employees and threatened by another and all of this was seen and permitted by the [redacted]. This is not good business practice and the fact the this behavior is permitted by management is appalling I hope that mid island will see the error in their ways and correct this issue so we can move past this

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Spoke to salesman , [redacted] HYUNDAI MID-ISLAND , advised looking for used car. looked at 1993 Subaru Forester X, he offered $8888.. Offered $7200.00. he declined, advised at this time would only be paying by DISCOVER for full amt. I would offer a $100.00 deposit to hold the car then have balance on same CC. Never mentioned there would be a problem with this payment. On, 8/*, speak to [redacted], I Would take car for $7500.00 plus taxes and fees. He said he would call me back, he calls me back, states its set at $7500.00. I said ok offered to give CC as deposit,going to get my cc he says he gets another call,never calls back or anything still 8/*. On 8/* I go to HYUNDAI MID ISLAND, [redacted] apologizes wasnt able to call me . I had called Hartford to get ball rolling with insurance. He ([redacted]) advised insurance broker, that I was not trading in a vehicle or financing vehicle. Insurance cards were issued. waited 45minutes, [redacted]- financial adviser- HYUNDAI ADVISED I CANNOT PUT $7500 + FEES on my cc. I told him thats not acceptable, his reply was that it cost them too much in service fees from the cc company. I said thats not my problem, . They new I wanted this car. Then they had to call insurance co back and chg it again , that its now being financed said thats not my problem, . Bottom line, I was only able put $3000 on cc with a $6000+ loan for 36mths at 5.9%.. This does not make sense, buy a 10yr old car then finance for 3yrs, I am just furious. I have a 2011 SONATA WILL NEVER BUY A CAR FROM SONATA AS I , have spoken to there corporate headquarters as it is not a SONATA LOAN, its trough CHASE.Desired Settlement: Refund credit card.

Business

Response:

I spoke to [redacted] today. He would like the full amount of finance

charges returned to him. I told him there is no prepayment penalty on any auto

loan in New York State. he plans on paying it off with a home equity check. I

think we ended on good terms. I told him if he pays it off in two months I

would work something out for him with the finance charges for the first two

months. Thanks

Review: On 7/**/13 I brought my Hyundai Tucson to the dealer for what I believed to be warranty work. The car would not go in to park or be able to be taken out of park intermittently. That was the only complaint made when presented to the service department. I left the care at 8AM and got a ride to work. Around 10AM the service man called and said he was not sure of the cause of the problem and recommended an electrical test to better diagnose the problem. He subsequently called again and stated that he was still unsure of the problem but felt that this other treatment "premium fuel injection process" would definitely correct the problem. He said it was something to do with the oxygen sensor that would not allow the car in/out of park. It made no sense but they had my car and I needed it fixed so I agreed. I picked the car up later and paid $647.34 to get my car back. I recently got a recall notice to the car regarding the car not going in/out of park due to a stop light problem. Nothing to do with the work requested and authorized at the time. When I called the dealership they state that I authorized the work separate from the sensor work. This is a fraudulent practice as when the service rep called me he represented that the work was needed to resolve the park problem - at no time did he state that the break light is the issue nor that it was covered under recall, and that the work that he presented was required to resolve my original complaint . I NEVER WOULD HAVE AUTHORIZED ANY WORK IF IT WAS UNRELATED TO THE PARK PROBLEM. They state I signed the document which was presented after the car was repaired under false pretense.Desired Settlement: I want my money back for work that was not needed nor properly/legitimately authorized.

Business

Response:

[redacted] brought his 2011 Hyundai Tucson with 54674 miles in to our facility on 07/**/13. [redacted] did an "after hours" vehicle drop off and filled out a "drop off" envelope. He stated on the envelope that: "Car will not get out of park or out of neutral into park at times, happened 2x on Friday". He signed the afterhour's envelope that authorizes repair work to be done to the vehicle. An original customer estimate on work order # [redacted] was given to [redacted] of $199.00. [redacted] agreed to the terms of repair and estimate and signed the work order # [redacted]. The vehicle was worked on in the shop and [redacted]'s concerns were addressed. The shifter stuck was diagnosed as a manufacturers failure of the brake switch and the repair was completed under warranty at no cost to [redacted]. [redacted] was contacted on 07/**/13 at 8:45 a.m. by our service consultant and recommended to perform a throttle body and injector service on the vehicle as regular maintenance that is due on a vehicle with this mileage. [redacted] agreed to the recommended service and authorized said service to be performed. A revised estimate was presented to [redacted] of $595.95 + tax. [redacted] verbally authorized the service. This contact and authorization was documented on the work order by the service consultant. [redacted] picked up the vehicle on 07/**/13 and paid the invoice # [redacted] balance of $647.34. The invoice was for the items agreed and approved by [redacted], the throttle body and fuel injection services. [redacted]'s other concerns were under factory warranty and no monies were due from [redacted]. [redacted] signed the invoice agreeing that all work was performed and estimates for the work were approved as requested. He paid the invoice by a Visa card. Since the repair on 07/**/13 and [redacted] picking his vehicle up after repair, he has not contacted us regarding any further concerns with the vehicle. On Tuesday, 12/**/13, [redacted] did contact the [redacted] and spoke on the phone regarding the above. Again he assured us the vehicle was performing as intended and no further repairs have been necessary since his repair visit on 07/**/13. [redacted] - [redacted] - Mid Island Hyundai

Review: 2012 Mazda 3 Hatchback purchased used, I was given a We-Owe stating that the dealership would Paint the Rear bumper. I was told to bring the Vehicle in on March [redacted] 2014 for that work to be performed. When I received a call stating it was done, I then complained again stating that over 100 miles was driven on my car and my gas was used AS WELL AS the paint job was done horribly, they barely fixed the scratches, the paint was never sanded and the paint was also runny with a poor clear coat. The job was done horrible. I then was told to bring the vehicle in again on April [redacted] to have it fixed again... I then received the vehicle and they put another 40 or more miles on it and used my gas and the job still was done terrible. I have left my vehicle for over 48 hours and was never even offered a loaner. This dealership has no people skills and does not care about the customer. I still have yet to have my vehicle fixed and all they say is "We did all we could". I had told them to bring it to a GOOD body shop not a mobile place. They told me Touch of Color LI did it in the mobile command center. Well the vehicle came out horrible and I am unable to get in contact with the paint people as well.

I want my REAR bumper REPAINTED 100% PERFECTLY like I WAS PROMISED on the WE OWE!Desired Settlement: I want the REAR BUMPER either REPAINTED or REPLACED @ THE SHOP OF MY CHOICE @ THE EXPENSE OF Mid-Island HYUNDAI.

Business

Response:

I have already spoken with the consumer Saturday 4/*/2014. They are

supposed to bring the car in to me today 4/*/2014 so I can look at the paint

work on the rear bumper. From there we can move forward with a plan of action.

Any questions or concerns please call or email me. [redacted]

below.

Review: On July [redacted] I purchased a 2008 kia Sportage lax. I put down a substantial amount of money on this vehicle! I test drove this vehicle and at the time the tpms light was on on the dash! Which they promised to take care of this problem at the time of sale! Tire pressure was checked and adjusted twice and this matter still has not been addressed! I have made six more calls to the dealership in regards to this matter with no returned phone calls! They have repeatedly blown me off! Today I went down there directly to have the matter dealt with! I was told by the used car sales manager [redacted].that this Sensor was not covered by the warranty! What the hell I took this vehicle with the understanding this would be fixed! [redacted] also said he could cut a check for 100.00 dollars or fix the problem! Which should have already been done? Promise anything to sell the car and then re-neg on this? I don't think so! Then the manager proceeded to tell me this may not fix the problem and these sensors will always go on ! I could just put a piece of tape over that spot on the dash board! Who would make a remark like that? Especially as a sales person? I'm not a happy camper at all! If this problem is not resolved! There is a page called [redacted]?????? There is a lemon law right!Desired Settlement: I would like this matter addressed! If not fixed correctly a replacement! Also I would like a manual and an extra set of keys and some touch up paint! Since none of these things were supplied to me upon the sale! I think its the least they can do for me at no cost to me! I have paid enough money out of pocket!

Business

Response:

ON BEHALF OF MID ISLAND HYUNDAI I WOULD LIKE TO APOLOGIZE FOR ANY INCONVENIENCE TO [redacted].WE HAVE A SERVICE APPOINTMENT SET FOR JULY [redacted]. THERE SEEMS TO BE A PROBLEM WITH THE TIRE PRESSURE SENSOR AND WE WILL FIX THIS EVEN THOUGH IT IS NOT COVERED BY THE WARRANTY. PLEASE FEEL FREE TO CALL ME, [redacted] AT [redacted] AND WE WILL SEE YOU JULY [redacted]. THANK YOU

Consumer

Response:

I reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

OK so here I go again? I have spoken to the [redacted] . I am going back to the dealership again on Tuesday! I was just there on the [redacted] and put two new sensors in the tires and the light stayed off for a Day! [redacted] asked me to come in next tuesday he's going to keep my car and loan me his I guess! I will let you know about the follow up as soon as possible! Think ,[redacted] for you time and patients! I am by no means finished with this issue! I will keep you posted? [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The issue with the TPMS has not been resolved! I have been contacted by the ** and finally spoke to him about this issue! I told him I spoke to the original owner who new all the things that were wrong with the car! I also explained how I did not trust anything on this vehicle being fixed now! All the belts were supposed to be changed and I am supposed to trust them that this was all done! I purchased this vehicle on 7/*/13 since then I have been back on 7/*/13 for the tail light assembly and the tire pressure sensors which at that time was a band aid! If the light came back on they would order the parts for it??????????? OK soooooooo the light came on again!!!!!! I took it back in on July [redacted] that was the earliest they could get me in!!!!!!! There all day for this tpms. Now I am going back to meet with [redacted] the GM of the facility. I will speak with him further about the issue! He is giving me his car to use for the day! He seems to be very understanding about all this! Which I do appreciate at the same time dont patronize me either! I am at my witts end ! I really do not trust the Kia now at all! I was also there the week of the [redacted].of July in regards to this problem which at that time [redacted] told me to put a piece of tape over the light????????? What the [redacted] Kind of an answer is that! When I test drove it the light was on!!!!!!!! I only purchased this vehicle with the understanding this would be addressed! When I brought it back he tells me its not under warranty?????? How stupid do I look??????? [redacted] was [redacted] Which by the way she was excellent! She knew of all this too! I took the car to the kia dealership only to find out the car is only worth 4 thousand dollars!!!!!! For the money I am Paying for this I could have a BRAND NEW CAR ! Thats why I said I just want my 7188.00 Back or put me in a new vehicle! You cannot tell me That there is not a car on the lot that comes out to the price I am paying for this used one! I really would like my money Back or a new Car! Thank you [redacted] for all your help and guidance as a consumer I truly appreciate it!

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The General Manager of the Dealership has scheduled an appointment

for the consumer to bring the vehicle to the dealership tomorrow, August [redacted].

The dealership will give the consumer the use of the General Manager's own

vehicle while the consumer's car is in for repair. The dealership will take all

steps necessary to repair the consumer's vehicle free of charge.

Review: I purchased a 2011 Hyundai Sonata on January [redacted], 2011. When I paid my deposit and signed the paperwork, the very person I was dealing with offered an additional tire protection plan. Since the tires on the car are expensive, I added the additional plan to my purchase. Being a naive consumer, I assumed this plan was from Hyundai, and not a third party. The booklet I received for the tire protection plan even has the Hyundai logo on the cover.

In June of 2013 I brought my car in for routine service. I was informed that there was a bubble in one of my tires and that it should be replaced. I trusted them and gave the go ahead. When it was time for me to check out, I noticed that they charged me $245 for the tire. I questioned the charge, saying that I thought I had the tire protection plan. I was told there is nothing in the computer, and was asked if I was sure. Since it was 2 1/2 years later, I wondered. I said "I'm pretty sure, but can't be positive." I was told "No problem, if/when you find your contract, just bring it in and we will reimburse you."

Just to give you a sense of their character, when I was on my way home, I noticed that a large amount of change was missing from my console. It probably added up to be $4 or $5. When I got home, I called to complain. I wasn't trying to get the money back. I just wanted to let them know I was upset that someone would do that, and it made me question whether or not I could trust them. I was told that a supervisor would get back to me. That never happened, and I never pursued it.

Back to the tire. Not given a sense of any urgency, I didn't look for my contract right away. Then when I did look, I couldn't find it. I'm a very busy person, and did not have the time to really go digging for it, since there didn't seem to be any hurry. I admit, I should have been more tenacious. I just trusted that they would keep their word and reimburse me when I found it. It wasn't until about six months later that I actually came across all of my paperwork from the purchase, along with the additional tire protection plan. I immediately called and explained to the [redacted] in the service department. She too looked in the computer and said there wasn't anything there, but to come on down with the paperwork and they would be happy to take care of it.

I remember it was a very rainy Friday afternoon, and close to rush hour. But I wanted to get this settled, so I started on my journey. It's about 8 miles and usually takes about 15 - 20 minutes. That day it took 45 minutes. Frustrated, I explained my situation and gave them my paperwork. The gentleman looked in the computer and miraculously, the information was there for the tire protection plan. However, he told me that they don't reimburse you for the tire. I had to submit a claim to [redacted] of Florida. That is the company that carries the plan. I said "I bought the plan in this office, from the same Hyundai sales person that took my down payment and processed the purchase of my car. I did not deal with a third party contractor." I was told "Sorry, that's what the contract says." So I went home and called [redacted] of Florida, answered a lot of questions, and was emailed a claim form, that I completed and faxed back. My claim was denied because it was not submitted within 60 days of the incident.

I went back to Hyundai and asked to speak to a Supervisor. I spoke to a very nice gentleman, [redacted]. I explained that I took full responsibility for not being familiar with the contract. However, I feel that I was very much misled to believe that it was no big deal. That I would be reimbursed BY HYUNDAI when I brought in my contract. Also, had the information been in the computer system in the beginning, they probably could have told me then that I would have to submit a claim, and I would have done so in a timely fashion. He agreed and sympathized. He made copies of everything I had, including the denial letter from [redacted], and said he would have a sales manager call me. And if I didn't hear by the following week to call him.

I never received a call. I called [redacted]. He seemed very surprised and dismayed that no one contacted me. He said he would talk to them again. This went on two or three times. Finally, I got to speak to someone. I don't even know his name, but he was not very friendly. He said he looked over everything and they did nothing wrong. I told him due to the fact that I purchased the plan from Hyundai, and that I was misled, more than once, that they should, in good faith, reimburse me for the tire. He flat out said, "You should have read your contract." I asked, "so you're not going to reimburse me anything?" He said, "No." I said, "Well, you have just lost me as a customer, and I will be filing a complaint with the Revdex.com." He laughed and and said "Fine."

Again, I am not completely blameless. But given the circumstances, and the way this whole thing was handled, I feel that Hyundai should be held responsible.Desired Settlement: Hyundai should reimburse me $245 for the tire.

Business

Response:

The above

mentioned vehicle was dropped off on 6/**/13 for repairs. During the repairs a

bubble was found in the rear tire sidewall. The consumer authorized the

replacement of the rear tire. The customer paid the invoice and left. In

December of 2013, a claim was submited to the warranty company “NIU of Florida”.

As per NIU of Florida’s claim number [redacted], they

were informed the claim was denied due to all claims are limited to 60 days from

invoice date. Given the relationship of the consumer we will pay the $245 for

the tire. Questions or concerns please feel free to contact me. Contact

info below. [redacted]

Mid-Island Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved when I receive the $245. However, I would like it noted that the only reason I "paid and left," as mentioned in the business' response, is because I was told that when I brought in my contract I would be reimbursed.

Sincerely,

Business

Response:

we are very sorry the customer did not receive the check we sent. we are stopping that check today and issuing a new check. we are going to overnight to the customers address for tomorrow delivery. if they do not receive it for any reason please have the customer call me at [redacted]. thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had leased a Hyundai Vera Cruz a few years back from Mid-Island Hyundai. Towards the end of the lease my wife & I decided that we wanted to purchase when it came time to turn in the car. I visited Hyundai and began working with [redacted]s to select a new vehicle. Since most new vehicles were more money than we could afford, I decided to look at used vehicles. The used car manager, [redacted] showed me a used 2011 Sante Fe with low mileage. I was interested since it was within budget. I wanted a test drive, and [redacted] had me drive with their newest salesperson, [redacted] to my home in Nesconset to show my wife the car. She liked it as well and we agreed we would purchase the car and returned to the dealership at that time to sign the papers and put down a deposit. At that time, [redacted] assured me that I could drop my lease return at his dealership, pay my last lease payment directly to Hyundai Motor Finance, and be free and clear of any other charges related to the Vera Cruz. My wife and daughter witnessed me ask [redacted] a number of times if I was "square" and paid in full as far as the Vera Cruz was concerned. He assured me I was all paid up and grounded the Vera Cruz at his dealership the day I picked up my new certfied used car. My total bill was $27,421 included extended warranty, taxes, charges, etc. It was financed through the dealership on 1/**/13. A few months later I received a bill from Hyundai Motor Finance for a "disposition fee" of $434.50. I returned to the dealership and spoke with [redacted], reminding him that he promised me that I was free of any further charges related to the Vera Cruz. He told me he would work with "his girl" the following week. I never heard anything and assumed he took care of the charge. Until I received a collection notice from a collection agency. I again returned to the dealership and spoke with [redacted] and his [redacted]. They told me it shouldn't be a problem to cover the charge. They now are not returning my calls and the charge is still outstanding and will eventually affect my now-perfect credit ratingDesired Settlement: I want Mid-Island Hyundai to either have Hyundai Motor Finance adjust my account and notify myself the collection agency in writing of the adjustment or issue a check directly to me so I can pay the collection agency.

Business

Response:

First and foremost we would like to apoligize for any misunderstanding with

[redacted]. We re-faxed all documents to Hyundai and are still awaiting there

decision on waving the disposition fee. Also it would be great if we could

recieve a faxed copy of the most recent bill recieved ###-###-####. We at

Mid-Island Hyundai are working dilligently to help resolve this matter and will

be reaching out to you within the next few days. Thank you.

Review: When purchasing my vehicle. My sales rep told me that if I referred anyone to the dealership and they purchased or leased a vehicle I would receive $250 per person. I had 2 people go to them and buy cars. They never sent me a dime. My friends told the sales rep I suggested them and I would receive the $250 but I never did. Not from either one of the recommendations. Mid-Island Hyundai makes promises to the customers, but they don't honor them. It's not fair to miss lead everyone just so they can get a sale. Car dealerships like this are why people don't enjoy car shopping.Desired Settlement: $1,000

Business

Response:

I wil contact the customer and resolve this matter. thank you

Review: I purchased a 2008 Hyundai Elantra on ** December 2011. When I was sold this vehicle, [redacted] in the finance department offered me an extended warranty plan for $2010.00 that would extend bumper to bumper coverage on this vehicle for 10 years or 100,000 miles . At the time of sale I was informed that if I wanted to cancel this warranty I could do so any time after reaching 100,000 miles and receive a full refund. I elected to purchase this warranty based on this guaranty. As I approached 100,000 miles I decided that I would call the dealership to verify that what I had been told was correct since I had read that they tend to misrepresent things at the time of sale. I spoke with [redacted] in finance on ** June 2014 who verified that as long as I could provide a copy of my contract and an odometer reading from a certified Hyundai dealership they would cancel the warranty and reimburse me for the full amount. Wanting to double check, I again called on ** June 2014 and again spoke with [redacted] who reiterated that as long as I could provide proof that I had passed 100,000 miles I would be reimbursed for the full amount of $2,010. He explained that this was outlined on the back of my "money back guarantee" form that was part of my contract. I had reviewed my contract prior to calling and could not locate any such form so I asked to be faxed a copy of it. He informed me that he does not have the ability to fax or email any contracts which I found odd but assumed that he was telling the truth as he told me that he was looking at my contract and it said that I could cancel any time as long as I had passed 100,000 miles. On ** July 2014 I went to a Hyundai dealership and had an odometer reading done at 100,626 miles. I then called [redacted] again and he told me to fax that and a copy of my contract to [redacted] as ###-###-#### and I would be sent a refund check. I faxed the forms to him on ** July 2014 and called [redacted] on ** July 2014 to verify that he had received the form. After attempting to reach [redacted] for several days in a row and never receiving a call back, I finally managed to reach him on ** July 2014. I explained the situation to him and he informed me that the money back guarantee states that I cannot cancel until after the 10 year term has expired regardless of the mileage on the vehicle. I expressed the fact that this was not what I was told either at the time of sale or when I spoke with [redacted] previously. He told me there was nothing he could do about it and offered to email me a copy of the money back guarantee. I provided my email address and never received a response. I attempted to call him multiple times and every time I called he was either "with a customer" or "out of the office" according to the receptionist. I finally decided to call [redacted] again and spoke with him on ** July 2014. He informed me that I have to wait until the 10 years expires. When I informed him that this was not what he had told me earlier he got extremely flustered and told me not to "try to corner him or threaten him". I informed him that I never threatened but merely expressed the fact that I would email the general manager if necessary and he finally agreed to fax me a copy of the money back guarantee. I was never informed that I would have to wait 10 years before I could cancel the warranty and receive a full refund. Had I known that I would never have purchased it. The only reason I purchased the warranty is because I was informed that I could cancel after 100,000 miles and receive a full refund as long as I did not use the warranty (which I did not). The facts have been misrepresented multiple times by Mid Island Hyundai and the customer service provided has been less than stellar to the point that I had to ask [redacted] to stop yelling at me and stop interrupting me. I am now running out of time to pursue this matter as I will be entering the United States Air Force in September 2014 and I will likely not have the time to address this matter further when that time comes.Desired Settlement: I would like a full refund for the warranty that was purchased in the amount of $2,010 per the conversations that I had with [redacted] at the time of the sale and [redacted] when I reached 100,000 miles.

Business

Response:

Although [redacted]’s alleges that he was verbally told something different, the contract clearly states that the term of ten (10) years must expire. Expiration date 06/**/2018. Notwithstanding the foregoing, as a sign of the dealership’s good faith, Mid-Island Hyundai is willing to give [redacted]’s Five Hundred ($500.00) Dollars. If this is acceptable please let me know so I may prepare the appropriate paperwork.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand that the contract specifically states something other than what I was told. Had I been made aware of the true nature of the contract I never would have purchased it in the first place. While I have no way of proving what I was told at time of sale, other than saying what me and my father were told, I can give the specific time and date of the phone call when I was told by [redacted] that I simply had to provide a copy of the contract and a certified odometer reading after passing 100,000 miles and I would be provided a full refund. If you record your calls all you need do is listen to the call made on 6/**/14 at 11:07 AM lasting for 12 minutes and 31 seconds. During this call [redacted] specifically states that he has reviewed my contract and I will be able to cancel it and receive a full refund as soon as I have passed 100,000 miles. I requested a copy of the "money back guarantee" that he was apparently reading from and he refused to send it. I understand that the contract states that I have to wait until the term expires 10 years after the fact but I am simply pointing out this is not what I was told either at the time of purchase or when I called on 6/**/14 which is why I am requesting a full refund rather than the $500 offered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 11/**/2011 I purchased (with a $3,000 deposit & financing) a 2011 Hyundai Accent from Mid-Island Hyundai. I made monthly payments of $129.11 from 12/2011 through 7/2012.

On July **, 2012 I returned to the dealership with the Accent because there was a problem with the car accelerating. I thought the car would be repaired or perhaps replaced with a similar vehicle. Instead I was offered a "brand new Hyundai Sonata. I was 83 years old a the time & at the dealership with my sister-in-law, also in her mid 80's. I asked if I could take a week or so to think about it but was told I couldn't drive the Accent home. I was asked for an additional deposit, & offered all I could afford on a credit card which was $2,000 and given a four year lease for the Sonata. Due to medical condition that I developed in 2013 (my doctor has told me not to drive) I contacted the dealership as well as the leasing company. Essentially I was told that the dealership could buy back the car and my penalty would be $400.

[redacted] who has been helping me try to resolve this contacted [redacted], the current [redacted] at mid-island Hyundai by email on July **, **, August * and by fax on July ** along with my doctor's letter. To date [redacted] telephoned [redacted] on July ** but told her he was unable to discuss the matter with her. He then telephoned me only to tell me to come in to speak with him - stressing I could come alone. I feel I was taken advantage of either because of my age or my lack of knowledge about leasing a car. I'm not 85 years old and this is the first time I purchased a car from a dealership.Desired Settlement: I'm not looking for any cash refunds and I understand that I did sign a lease, although I did not understand the consequences, so there may not be any legal recourse for me but hoping that perhaps there is some moral obligation on the part of the dealership. I am hoping that they take back the car and terminate my lease with excessive penalties.

Business

Response:

unfortuately there is'nt anyway a lease can be terminated in advance. the customer did sign all documents and this did happen in 2011. if the customer has anything they would like to discuss the [redacted], [redacted] he would be happy to speak to them

Review: I went in to exchange my 2011 Hyundai Elantra to the dealership. I was offered 2014 Sonata as exchange for no down payment, 290 per month 15000 miles for 3 years. I was rushed into paper work and was handed over the vehicle. Upon reaching home, I checked the paper work and found that the dealership got me signed on 12000 miles for 4 years which is not what I was told and explained by the sales staff. I contacted dealership and they told me that I have already signed and they cannot change anything. I reached out to all possible dealership people including [redacted] or [redacted] but I was turned away. I feel that I was cheated by the dealership the way they conduced this sale.Desired Settlement: It is requested that the dealership goes back to their verbal commitment based on which I agreed and confirmed. Our agreed deal was 190 per month 15000 miles for 3 years lease.

Business

Response:

I have spoken with the salesman who helped [redacted]. We do agree he was

supposed to and did receive 15,000 miles per year. The deal was negotiated at

48 months which the contract reads along with the 15,000 miles per year. I

would be more than happy to give [redacted] a copy of the lease agreement

showing the 15,000 miles per year. Unfortunately we cannot change the lease

from 4 to 3 years. Any further questions please feel free to contact me @

###-###-####. Thank you [redacted]