Midway Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please accept our apology for the sales calls you have received from our staff I have personally removed your information from our database This should stop any further callsPlease note that by federal law we have days to update all systems to remove your information Should you receive any further calls, please contact me personally, I may be reached at ###-###-#### Please have the name of the sales person that contacted you, the date and the time Again I apologized on behalf of Midway Chevrolet Sincerely, [redacted] Compliance Director - Midway Chevrolet

August 14, 2014Phoenix Revdex.com [redacted] ** [redacted] Re: ID# [redacted] [redacted] *** We are in receipt of the complaint filedby [redacted] regarding [redacted] ***’s experience at Midway Chevrolet We would like to bring to your attention thatMidway considers [redacted] to be the customer, not [redacted] We sincerely regret that we were notable to place [redacted] in the vehicle of her choice As was stated in the complaint there wasanother customer that was at the dealership at the same time to look at thevehicleStandard process at our dealership to negotiate a price for the newvehicle and where applicable negotiate a trade value for a vehicle being tradedin Upon completion of this negotiationan “offer to purchase” is formed and the customer is asked to sign the documentindicating that they have agreed with the terms and conditions that werenegotiatedAn offer to purchase was not completedand signed by [redacted] or [redacted] There were no written agreements as tothe price of the vehicle, trade value for the Infiniti, and no writtendown paymentIn the time that [redacted] spenttrying to negotiate a better price for his trade, the other customer finalizedtheir negotiations and closed the deal by signing all of the appropriate legalpaperwork This is standard operatingprocedure for car dealerships I canassure you that the vehicle was indeed sold as statedWe apologize that our staff did notrespond in an appropriate manner to the set of circumstances as they wereevolving and provide better feedback to [redacted] *** The staff may have used bad judgment, but inno way acted in bad faith or committed illegal acts against [redacted] ***Midway Chevrolet has been in contactwith [redacted] and apologized that the gift card was not available on the dayshe visited the dealership A gift cardhas been sent to [redacted] ***Thank you for the opportunity to respondto this complaintSincerely, [redacted] Compliance Director – Midway Chevrolet

The test results provided by the customer have been provided to our Service Manager, *** ***. *** *** should contact *** *** directly to discuss
the issues at hand and schedule an appointment if necessary to examine the vehicleHe can be reached at ***
We would like it noted, that *** *** purchased a used vehicle and has had this vehicle for two years

July 21, 2014
Phoenix Revdex.com
[redacted]
[redacted]  [redacted]
 
Re: ID# [redacted] – [redacted]
 
We are in receipt of the complaint filed
by Ms. **.  Our Service Director, [redacted]
[redacted] has been in contact with the customer to...

discuss the repairs required on
the vehicle. An offer was made to the customer, if she can pay a $1,000.00
towards the repair, Midway Chevrolet will pay for the rest of the repair.  This offer was satisfactory to Ms. **.
 
Ms. ** will contact Midway Chevrolet
when she is ready to proceed with these repairs.  Thank you for the opportunity to respond to
this complaint.
 
Sincerely,
 
[redacted]
Compliance Director – Midway Chevrolet

Please accept our apology for the sales calls you have received from our staff.  I have personally removed your information from our database.
This should stop any further calls. Please note that by federal law we have 30 days to update all systems to remove your information.
Should you...

receive any further calls, please contact me personally, I may be reached at  ###-###-####.  Please have the name of the sales
person that contacted you, the date and the time.
Again I apologized on behalf of Midway Chevrolet.
Sincerely,
[redacted]
Compliance Director - Midway Chevrolet

July 23, 2014
On behalf of Midway Chevrolet, I would like to apologize for any inconvenience you
may have experienced from our sales team. Per your request we have removed your
address and phone numbers from our database. This should alleviate any further
contact from our sales...

personnel. If you receive any further calls, please
contact me at [redacted] and I will handle the matter personally
Again,
please accept my personal apology for the inconvenience this may have caused
you.  Midway Chevrolet is committed to
protecting the rights of our customers and providing the best service
possible.    
Sincerely,
[redacted]
[redacted]
Compliance
Director – Midway Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 14, 2014Phoenix Revdex.com[redacted] Re: ID# [redacted] We are in receipt of the complaint filedby [redacted] regarding [redacted]’s experience at Midway Chevrolet.  We would like to bring to your...

attention thatMidway considers [redacted] to be the customer, not [redacted]. We sincerely regret that we were notable to place [redacted] in the vehicle of her choice.  As was stated in the complaint there wasanother customer that was at the dealership at the same time to look at thevehicle. Standard process at our dealership to negotiate a price for the newvehicle and where applicable negotiate a trade value for a vehicle being tradedin.  Upon completion of this negotiationan “offer to purchase” is formed and the customer is asked to sign the documentindicating that they have agreed with the terms and conditions that werenegotiated. An offer to purchase was not completedand signed by [redacted] or [redacted]. There were no written agreements as tothe price of the vehicle, trade value for the 1992 Infiniti, and no writtendown payment. In the time that [redacted] spenttrying to negotiate a better price for his trade, the other customer finalizedtheir negotiations and closed the deal by signing all of the appropriate legalpaperwork.  This is standard operatingprocedure for car dealerships.  I canassure you that the vehicle was indeed sold as stated. We apologize that our staff did notrespond in an appropriate manner to the set of circumstances as they wereevolving and provide better feedback to [redacted].  The staff may have used bad judgment, but inno way acted in bad faith or committed illegal acts against [redacted]. Midway Chevrolet has been in contactwith [redacted] and apologized that the gift card was not available on the dayshe visited the dealership.  A gift cardhas been sent to [redacted]. Thank you for the opportunity to respondto this complaint. Sincerely,  [redacted]Compliance Director – Midway Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On July 25th 2014, approx. 09:45 am a Full Diagnostic was performed on the 2007 [redacted]. The Tech has provided me with his report, which I have no problem presenting this to the dealer. The report gave the following codes starting with the airbags: B1B1A- LEFT SIDE CURTAIN SQUIB CIRCUIT OPEN/ B1B22 RIGHT SIDE CIRCUIT OPEN/ B1B2A IS THE SEAT BELT CODE, AS WELL AS B1B2E AND B1B8F. ORC FAULT/5 FOR THE AIRBAG AND SEAT BELT/PCM- FAULT/3 IS THE POWER-TRAIN MODULE AND OTHER CODES ASSOCIATED WITH THE EXHAUST MANIFOLD.
 
I have scanned the report and attached it to this Response. The original bases for the test, because the check engine light is on and emissions on the [redacted] is now due. if documents are posted please remove any names for privacy.
 
As for the inspection on June 5th 2014, that was just a visual inspection, because I was invited by one of the sales personal to Midway for an upgrade to a newer vehicle.
 
Thank you for your response to this matter.
Regards,
[redacted]

Review: This is the worst service center on the face of the planet. I had brought my vehicle here due to a check engine light being on and since it is a 2012 model figured it should be covered under the manufacture powertrain or emission warranty. I left my car with service advisor [redacted] and she informed me that if it is indeed a warranty approved item that I wouldn't have to pay a diagnostic fee to find out what's wrong with my vechile. So I received a call back from [redacted] about 2 days later saying my vehicle is ready for pick up and the only thing I owed was 102.03 and that the only problem was that it was missing a fuse. I found that hard to believe but went ahead and proceeded to pick up my vehicle. After arriving therei paid the 102.03 and I mentioned to her that I don't think the problem is just a fuse and that it is probably the computer or a oxygen sensor because those were the codes for the engine read out I pulled at [redacted]. She denied it and proceeded to get my car from the back when the check engine light came on again. In my head I was thinking "I knew it" but I was happy the light came on again before I left. So she asked if I could leave it for another day and I said yes that's fine. I received a phone call the next morning saying that the computer needed to be replaced and a thermostat both of which are under warranty and wouldn't cost anything. So I asked her since obviously the car wasn't fixed the first time will I be refunded the 102.03 with the exception of the fuse put in for my car since the warranty paid for diagnostic and she said no. I said ok fine just fix my car please even tho they collected two diagnostic fees from me and the warranty. So about four days later I have heard nothing from Midway Chevrolet regarding a status on my car so I decided to call and leave a message as my car has been in there almost a full week now. I got a call back from [redacted] saying my car is done and ready for pick up. When I arrived there I was informed that my car didn't need a new computer module or a thermostat and that all it needed was a "reprogram". So basically it took them a full week to "reprogram" my cars computer module. So I took my keys and started to drive away. I then noticed a HUGE crack on my windshield that was not there when I dropped it off. I brought it back to [redacted] and informed her and then she notified her manager [redacted] came across as being very rude and defensive towards me. He didn't offer any apologies or offer to help fix the damage that had been done to my car. Instead we argued back and forth about it when I realized that this guy probably has more issues than my own vehicle. I politely asked for the corporate office phone number and left. He gave me his business card which isn't the corporate office phone number. So I drove my car home with the cracked windshield and all and parked the car in my driveway. I was then heading out to go to my local windshield glass company when my car would not start. Unbelievable ! This is by far the worst experience I have had at any dealer service center and I have seen some bad ones believe me when I say these guys are the most dishonest, disrespectful people I have ever met. I will make sure that me and all my friends and family do not do business with these people. That is allDesired Settlement: I would like this dealership to replace the damage done to my windshield. Furthermore I would like to request a refund for the 102.03 charged to misdiagnose my car at time of service. Currently my vehicle is at another repair facility due to the service center at Midway Chevrolet failed to do their jobs adequately.

Business

Response:

May 28, 2015Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].On behalf of Midway Chevrolet we express our sincere apologies. Our staff is trained to treat customers with courtesy and respect and we regret that he received unacceptable service.Our Director of Operations, [redacted] has been in contact with Mr. [redacted]. Mr. [redacted] aplogized to Mr. [redacted] for the treatment he experienced in the service department. The $102.03 will be refundedto the customer for the work performed at Midway Chevrolet. Mr. [redacted] indicated that he was turning the matter of the windshield over to his personal insurance company for repair.Again, we apologize to Mr. [redacted]. We have addressed the situation with our Service staff, and used the incident as a training tool. We appreciate Mr. [redacted] bringing the situation to our attention.Sincerely,[redacted]Compliance Director - Midway Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I will also like to be reimbursed the deductible my insurance will charge to me in the amount of 100.00 dollars to replace the windshield of which was damaged at their shop.

Regards,

My boyfriend and I were looking to get information regarding the process for a trade in. I did not go in there expecting a brand new top notch car. I wanted to get assistance with the process of purchasing a vehicle and what to expect as well. When we went to midway chevrolet we were greeted by a sales guy who lacked focus and eye contact when speaking. We had to repeat ourselves when talking. He brought his manager over to go over possible deals I wanted the opportunity to at least have a conversation regarding my our needs. The manager and the sales guy had stopped talking and listening to us only to be distracted by a girl walking behind us. They looked like a deer in headlights for almost a minute until they realized they had someone sitting in front of them. After trying to speak with the manager he decides to get an attitude and brush off everything I was saying. We decided to leave because this was just ridiculous and I did not want to waste time on them. A week later my boyfriend receives a voicmail from the manager wanting to go over options. When my boyfriend called back to tell them to not call again he spoke with someone else. This other guy had set up an appointment with my friend to go in and speak with him. We go and the sales guys say he is at a different building, so we go to the other building and my boyfriend tries to call the new guy back only to find out that he is not at either location and they have not heard of him. I work in customer service and this is just a bad way to work with customers. I know that once we go for our next vehicle it will not be at this dealership.

Review: My complaint is with the unethical business practices of this dealership and the bait and switch tactics I was subjected to while trying to purchase a new vehicle off them. I was contacted by them to purchase a new 2014 model with 0% interest that would according to them lower my monthly payment. I explained what I needed in a vehicle and they said they had one but just not on the lot. I made another appointment to go down on Aug 22nd. They brought a vehicle around and it was not at all what I had told them. They then went off to find the one they were supposed to have but came back with a 2015 model. Of course this model was not at the 0% interest and cost me more per month. I said ok and had to leave and return later that day. When I came back in the afternoon I was sent to [redacted] in financing who had me sign papers. She said the lending institution would require gap insurance and now my payments rose by more than $50 per month over and above what I had agreed to. I still said ok and signed. She assured me that everything was a go and I drove off in my new car. Tuesday I received a call from her wanting me to come down and sign a missing paper. I asked that it be mailed and I would return it. She said no it had to be in person. I could not get down there again until Friday the 29th. I waited for over a half hour and never was waited on. I decided to leave and then [redacted] came and said the finance terms had to be restructured and my payments would go up again. I said no and took back my old vehicle. After I got home I received a call from [redacted] who said he was the finance mgr. and wanted to make the deal right for me so he would honor the original monthly payment and have the car cleaned and delivered to my home along with the new paperwork later that day. Never happened and he never returned my calls. I have not heard another word from them.Desired Settlement: I would like to have the car I purchased at the original agreed upon monthly payment without the extra added $50 per month for the service and care package added and I want an apology from the dealership and acknowledgement of unethical practices.

Business

Response:

September 9, 2014

[redacted] Revdex.com

Re: ID# [redacted]

We are in receipt of the complaint filed by [redacted] regarding her experience at [redacted].

[redacted] wanted to trade in her 2012

[redacted] for a [redacted]. The manufacturer was offering 0% financing on

the 2014 models. At the time we did not have a 2014 [redacted], which is top of the line on our lot. [redacted] was

shown a 2015 model, which did not have the 0% financing offer.

When [redacted] signed her paperwork for the [redacted], our finance department wrote the contract for

84 months. This was done as [redacted] had $15,000 of negative equity that was being carried over from her 2012

[redacted] Please find attached the “conditional delivery agreement” which clearly states in paragraph one,

that the vehicle is being taken prior to approval from a financial institution.

[redacted] initially signed a contract for 3.24% at 84 months. As is the normal process, [redacted] submitted her

loan application to lenders that we regularly conduct business with. Each one of those lenders would only approve

[redacted]’s loan for a 75 month term and at a higher percentage rate which increased her monthly payment.

We sincerely apologize to [redacted] that we were unable to help her obtain the vehicle she wanted at the monthly payment

she desired. We are bound by the guidelines provided by the lending institution. We are unable to make any

financial institution give [redacted] the 84 month contract she desires.

We regret that [redacted] feels her experience at Midway Chevrolet was unfavorable. Our staff is trained to put the

customer first and that she feels she was not treated with the respect she deserves.

Thank you for the opportunity to respond to this complaint.

Sincerely,

Compliance Director – Midway Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[At no time in the response is there any reference made to the many lies and half truths that were told to me. I signed so many papers in the finance office and would have refused to take the car off the lot if I had been made aware that there was a possibility that the deal was not finalized. I accepted the word of [redacted] that everything was ok. Never once did she mention that I was signing a paper which had a possibility of being rejected. It also does not address the distressing call I received on Friday at my home from [redacted] (Manager of Finance) telling me he was going to make everything right and have the car delivered that afternoon to my home. This is just another example of the poor customer service I received at this dealership.]Regards,[redacted]

Business

Response:

September 10, 2014

At this time there is nothing more that we can do for [redacted]. We have apologized that our staff did not treat her

with the respect she expected. [redacted] sincerely thought he would be able to find a lender that would meet the terms that

[redacted] was looking for. We apologize that he did not follow through and contact her directly as promised. I have spoken with

him and he is aware of the situation that resulted in his lack of a follow up call.

As we stated in the first response, [redacted] signed the documentation that indicated she understood that financing had not yet been

obtained. She can also refer to her copy of the Retail Installment Contract that does not specify that a lender had provided the approval for

the loan.

Additionally, the title and registration application did not specify a lender. Nor did the associated paperwork for the aftermarket products

which were purchased. Copies of these have been attached for review.

Again, we apologize that we failed in providing timely information regarding the changes in the term of the loan. As a gesture of customer goodwill

we will send [redacted] a $50.00 gas card for the time and effort she spent in visiting the dealership.

I purchased a car from Midway Chevrolet. I will never go there again...for ANYTHING. This is the worst experience I have ever had. I picked out a car that I wanted and negotiated the details. I asked that two places be checked for the best deal as far as financing. I was also told in writing a certain amount for my trade in on my car. Over the next day they put 6 hard checks against my credit checking out a bunch of places which majorly knocked down my credit rating. That upset me because I asked them to check two specific places, one of which they never bothered to check with. My husband and I decided we wanted a different, new car but with my credit rating being destroyed by them I was going to get a rotten interest rate. We had no choice but to use my husbands credit at this point to buy the car. I had to work the next day so my husband went in alone to do all the paperwork. Since there were miles from people test driving the car, they said they were going to take $100.00 off the price. (I know $100.00 but $100.00 is $100.00). When my husband came home with the car and the paperwork I discovered added items that were on the bill of sale that were not on there the first time. Little "extras", also there was no $100.00 off the price and for the kicker, they gave us $1000.00 less for our trade in that we had negotiated with before and was told by the finance guy nothing should have changed. My husband trusted the finance guy and signed on the dotted line. When my husband got home and I looked at it I was furious! I called the Internet sales "manager" and he was rude, obnoxious and just a jerk. He told us that the trade in price was changed because we had picked out a different car! Really???? We traded in the same car and our car was only a year old with only 12000 miles on it. No stains, no paint gone, nothing. They are going to make a killing off selling that car. To top it off when we were talking to the internet sales "manager" and things got a little upsetting, he hung up on us!!! I will NEVER go there again, not for an oil change, not for anything.

Review: In an attempt to resolve an unsatisfactory transaction on my 2012 Cruze , purchased at Midway, [redacted] made undeliverable guarantees to me . I drove a 2015 Cruze off the lot as a resolution to the problem. Only to find the dealership called me to return the car with no explanation or reason to return. [redacted] nor Finance manager could be found even to discuss the matter.

This is a result of numerous previous phone calls by salespeople harassing me after I bought another car there. There have been numerous unethical suggestions made by the sales staff, in order regardless of ethics to sell a car.Desired Settlement: I would like an immediate resolution by follow through buying my 2012 cruse back and granting me a loan based on the 2015 Cruze. If nothing else, a direct face to face and written apology by [redacted], for wasting my time and for "Guaranteeing " Me a resolution to this purchase.

Business

Response:

July 9, 2015Thank you for the opportunity to respond to the complaint by Mr. [redacted].Mr. [redacted] stated in his complaint that Midway Chevrolet had him return the vehicle with out any explanation. Upon request we can provide recorded calls that were made to Mr. [redacted] regarding the vehicle and finance approval. Mr. [redacted] indicated in writing on his credit application that he was currently employed. When the lender asked for proof of employment, Mr. [redacted] was unable to provide the documentation. Midway Chevrolet did not deny Mr. [redacted]'s loan application, the financial lender did.We regret that we were unable to place Mr. [redacted] in a vehicle. We would be happy to work with Mr. [redacted] if his employment status has changed and can be verified.Sincerely,[redacted]Compliance Director Midway Chevrolet

Review: Constant phone calls on a weekly basis to resell or purchase another vehicle. I was satisfied with the original transaction. However the constant harassment from salespeople even though I have repeatedly asked to removed from their call list. I would never again do business with this high pressure company. Highly dissatisfied with the after purchase.Desired Settlement: Quit contacting me via any resource.

Business

Response:

On

behalf of Midway Chevrolet, I would like to apologize for any inconvenience you

may have experienced from our sales team. Per your request we have removed your

address and phone numbers from our database. This should alleviate any further

contact from our sales personnel. If you receive any further calls, please

contact me at [redacted] and I will handle the matter personallyAgain,

please accept my personal apology for the inconvenience this may have caused

you. Midway Chevrolet is committed to

protecting the rights of our customers and providing the best service

possible. Sincerely,[redacted]Compliance

Director – Midway Chevrolet

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In June 2014 I began the process of purchasing a new vehicle. I laid out all the specifics for the dealer, and of course they were "yes we can help you". I begin with the thought that I was leasing a 2014 [redacted], but then I changed my mind on the vehicle and I select a 2014 [redacted]. I am sent on my way after completing and signing of the contract. I receive mail from finance companies that have rejected the financing of the loan. I then receive a call from [redacted] the internet manager of Midway who asks me to go into the office to sign a form that the bank is requesting. When I get there I come to find out that I need to sign a completely new contract because they said "It was necessary to change the contract from a lease to a purchase in order for the bank to finance." I even notified them that I have been receiving letters in the mail from banks that have denied my loan, they tell me "Oh well we have several banks that will be able to assist us," because at this point I have considered not moving forward with the contract. I have been driving this vehicle since June 17th, 2014, insured the vehicle thinking that it was a done deal. On August 27th at 10:30 pm a repossession truck is in my driveway hooking up the vehicle, I asked them why they were taking the vehicle, they say they were told to by the finance company to pick it up. I haven't missed a payment because it wasn't due until Sept. 15th, 2014. That night I sent an email to [redacted] to see why the vehicle was picked up. The next morning I call and leave a voice mail for him and I call the finance company who told me that there was no contract. That the contract had been rejected and returned to the dealership. I still have not received a phone call from [redacted] to notify me of this, but He does send out the guys to pick it up. I have lost out on money for cost of insurance and am out of reliable transportation to get to and from work, transporting kids to and from school, and transportation to take my grandmother to doctors appointments. I think that the business they conducted was more like a swindling. They wouldn't listen to what I was telling them, but they insisted on moving forward. All that I am requesting is the return of the money that was spent on the cost of insurance for the vehicle. I could have been just been driving the vehicle as if it were a loaner like I did in the beginning of this entire process. They sent me home in 3 different [redacted] because there was recalled parts on the [redacted] so I didn't get to drive that home when everything was said and done. Then every other week they were calling me to switch out the vehicle because they had interested buyers. So I would take the vehicle back so that someone could buy it.Desired Settlement: My desired out come is to be reimbursed for the 3 months of unnecessary insurance premiums that I paid for.

Business

Response:

September 9, 2014

Re: ID# [redacted]

We are in receipt of the complaint filed by [redacted] regarding her experience at Midway Chevrolet.

[redacted] and [redacted] did initially sign paperwork to lease a [redacted]. The vehicle leasing approval was initially

approved by [redacted]. With the approval there were also “stipulations” required by the lender.

These included:

Proof of Income

3 References

Social Security Award Letter and Bank Statements (within 30 days)

Child Support Court Order with 5 consecutive payments

All information on credit application will be verified.

[redacted] and [redacted] did not provide all of the required stipulations and the leasing approval from [redacted]

was rescinded. Midway Chevrolet tried repeatedly to contact [redacted] to inform them that the lease had been

cancelled. It was only when Midway Chevrolet authorized the recovery of the vehicle, did [redacted] return to the dealership

and change from a lease to a retail purchase.

It was at this time [redacted] and [redacted] filled out another credit application. As is the normal process for our

finance department, we submitted their loan application to a number of lenders with whom we do business. For those

lenders that do not approve a loan request, they are required by federal law to notify the consumer that they have been denied credit.

Midway Chevrolet has no control over this lender process.

We were able to obtain loan approval through [redacted] It is the process of [redacted] to personally verify

information provided by the consumer on the credit application. They were unable to verify that [redacted] and

[redacted] lived at the address submitted on the application. Nor were they able to verify the employer for

[redacted] rescinded the loan approval. Again we tried to contact [redacted] and [redacted] to inform them the loan had been cancelled.

When we were unable to get a response, the vehicle was recovered by a third party at our request.

We cannot comply with [redacted]’s request to refund her the money spent on insurance during the time she had our

vehicle in her possession. Please find attached a copy of the “retail buyers order”, item #10 which states:

“If for any reason you and we do not complete the Vehicle sale and purchase, or financing is not obtained, this

section applies. You will return the vehicle to us. You will pay us on demand all reasonable charges and expenses for any damage to or use of the vehicle. To

the extent permitted by law, you will pay us the greater of $.30 per mile or $20.00 per day for your use of the vehicle.” Midway Chevrolet could have

charged [redacted] for approx. 69 days at $20.00 a day for a total of $1,380.00. Additionally, we could have charged

her $325.00 for the recovery of the vehicle.

Thank you for the opportunity to respond to this complaint.

Sincerely,

Compliance Director – Midway Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am rejecting Midways offer due to the fact that this information was given to the dealers numerous times. One being with [redacted] who was the initial sales man, at the beginning of this entire process. My check stubs, insurance information, social security documents, [redacted]'s check stubs, bank account information to show proof of other income that I received were all given on the first day of signing the leasing contract and each of these items were unable to be located, so I would get called that I needed to go back and resubmit this information. Then again I was asked to bring in 2-3 months of check stubs for [redacted], which were given to [redacted] to make photo copies of, and then again when I was called back to sign what turned out to be a new contract, changing the lease to a purchase. Each and every time they made copies of these documents and each and every time I went back for something, they couldn't find them. How are you gonna let someone take off with inventory before you are even sure they are qualified to purchase it. The contract was already voided when I signed the new documents for the purchase so there should not be any leasing fees I should be responsible for. That's like saying I'm going to give a contestant of a race the trophy before he's even raced. I don't know how many times I called [redacted] to just pick up the vehicle because I did not want to continue with the sale, but every time I went into the office someone would tell me that everything would work out because "they have numerous banks that will be willing to finance," but yet I was receiving letters from these banks that they were not willing to finance. That is when I began calling to have them pick up the vehicle. Now this repo is probably going to be reflected on my credit when what I was trying to do was make a purchase that would help my credit. It is not my fault that they let me drive off with the prize before I won the race....

Regards,

Business

Response:

October 13,2014

Re: ID# [redacted]

We are in receipt of the rebuttal submitted by [redacted]

As [redacted] states she did provide the

required documents, after the allotted time frame. Which is why [redacted] rescinded

the initial offer. The 2nd offer from [redacted] was also rescinded the loan offer when they could not

verify that [redacted] and [redacted] were living together at the address they submitted on their credit application.

Nor where they able to verify that [redacted] was employed as he stated

on the credit application. Submitting false information on a credit application

is considered bank fraud, and a federal offense.

Our position on reimbursing [redacted] for her insurance payments has not changed.

[redacted] had and used our vehicle for 69 days. During this time miles were added to the vehicle. [redacted] made no payments for 69 days.

In essence, [redacted] drove our vehicle for free for those 69 days. As stated in our previous correspondence Midway

Chevrolet has the right to charge [redacted] $1,380.00 for the use of the vehicle as well as the $325.00 for the recovery of the vehicle. The total expense of

$1,705.00 that Midway Chevrolet incurred is well above the amount [redacted] paid for 3 months of insurance.

We would be happy to provide a log of all the calls (and recordings) that were made to [redacted] where Midway Chevrolet

was trying to get the information to provide to the lender, and at the end when we were trying to reclaim the vehicle prior it to being repossessed.

Thank you for the opportunity to respond to this complaint.

Sincerely,

Compliance Director – Midway Chevrolet

Review: I have repeatedly requested not to be contacted by Midway Chevrolet. They have me in their records as purchasing a [redacted] (we did not) and call periodically about it. The calls have escalated to 3-4 times a month, even though I have asked on more than 20 occasions to be removed from their database. I have spoken to the sales manager 3 different times who assures me that my number has been removed, yet the calls still come. It is harassment and I want it to stop.

The phone number in question is [redacted].Desired Settlement: I would like an apology, but more than that, I would like to have confirmation that I am no longer in their database and TO NEVER HEAR FROM THEM AGAIN.

Business

Response:

July 23, 2014

On behalf of Midway Chevrolet, I would like to apologize for any inconvenience you

may have experienced from our sales team. Per your request we have removed your

address and phone numbers from our database. This should alleviate any further

contact from our sales personnel. If you receive any further calls, please

contact me at [redacted] and I will handle the matter personally

Again,

please accept my personal apology for the inconvenience this may have caused

you. Midway Chevrolet is committed to

protecting the rights of our customers and providing the best service

possible.

Sincerely,

Compliance

Director – Midway Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On March 27,2013 I purchased a Chevy Malibu from this dealer. After experiencing a problem with their service department I traded the automobile to the dealer next door, Bell Ford. I went to the Midway dealership with my bank information and requested a refund for the extra serviice contract I purchased for the Malibu. The financial representative filled out the form and advised it would take some time. Approximately, two weeks went by and I called him to get an update, I was told it could be a few more weeks. When two months went by I contacted the accounting office. That representative told me she had no paperwork that I had signed and we would have to start the process again. I have been extremely patient in regards to this matter, I have tried repeatedly to speak with a manager to no avail. There is a privacy issue here as well, they have lost the original paperwork which includes sensitive bank information and documentation in which I signed. I filled out another form and requested my check within 24 hours which I am pretty sure will not happen. Please advise me in regards to what action I can take. Thank you for the help.Desired Settlement: I am just looking for the refund that is required by law, since I only owned the car for four months.

Business

Response:

October 11, 2013

We are in reciept of the complaint filed by Ms. [redacted] and we apologize for the time she has spent in trying to resolve this matter.

At this time we are more than happy to process the paperwork to cancel the products Ms. [redacted] purchased with her vehicle.

In order for us to process her request we will need a letter from [redacted] stating that the loan has been paid off, as well as the miles that were on the

vehicle at the time it was traded to another dealer.

Ms. [redacted] can provide this information to [redacted] at ###-###-####. Once we have the information we will be more than happy to process the cancellations. She can also send the information to me at [redacted].

Sincerely,

Compliance Director - Midway Chevrolet

We recently took our car in for service work at Midway Chevrolet. Their service staff proved themselves unprofessional and incompetent. I highly recommend you avoid this arrogant and unprofessional group.