Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr [redacted] purchased his magazine subscription from Midwest Periodicals on March 31, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and we show that it was canceled on July 7, at the request of Mrs***Be assured that Mr [redacted] has no further financial obligation to our company and we will not contact him againPlease be advised that although the cancellation is effective as of July 7, Mr [redacted] may continue to receive some of his magazines for their full term of serviceAgain, Mr [redacted] has no obligation to pay for any issues he may continue to receiveVery truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May *, The details of the subscription agreement were presented at length both verbally and in writing [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceWith her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price We were surprised to learn of [redacted] ***’ [redacted] desire to cancel her serviceWe have had active and constructive dialogue with [redacted] on several occasions; however, she never expressed any dissatisfaction during these interactions On June **, 2012, [redacted] contacted our customer service department with concerns pertaining to making her monthly paymentShe explained to our representative that her living situation had recently changed which put some constraints on her finances Our representative offered to adjust her account to lower her monthly payment and overall cost of the magazines [redacted] indicated that this was reasonable and acceptable at that timeOn April *, [redacted] made voluntary payment arrangements with our billing department to bring her account currentShe provided her new credit card information and requested to be billed on the *** of each month thereafter Despite the above, it is certainly not our intention to continue a service unwanted by [redacted] ***Accordingly, her Midwest Periodicals account reference number [redacted] has been canceled with further obligationThe remaining balance has been relinquished and we will not contact [redacted] againA letter confirming the cancellation has been sent to [redacted] for her records Sincerely, [redacted] Director of Customer Service & Quality Assurance
Re: Complaint [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest PeriodicalsWe are sorry to learn of the problem Ms [redacted] encountered when she called our toll free number and could not connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms [redacted] for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms [redacted] magazine service account reference number [redacted] In addition, a refund was issued back to Ms [redacted] credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms [redacted] was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs [redacted] indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms [redacted] has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms [redacted] for her records Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that [redacted] was contacted by our sales division and agreed to purchase this subscription service on October 24, The details of the subscription agreement were presented at length both verbally and in writing [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead she agreed to the terms and conditions and agreed to complete all of her monthly payments With her continued acceptance her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price Our records do show that [redacted] contacted our customer service department on November 3, [redacted] inquired about canceling her service as she was concerned about future financial constraints that could make it difficult to make paymentsOur representative explained to [redacted] that we take pride in our commitment to customer service and to call us if anything like that should ariseHe further explained that we have programs specifically designed for our customers who experience financial difficulties [redacted] indicated that she was satisfied and would keep the serviceThis is the last contact we have had with [redacted] until now It is certainly not our intention to continue a service unwanted by [redacted] ***; accordingly, her account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured that she has no further financial obligation and we will not contact her again Very Truly Yours, [redacted]
RE: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May 27, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service Instead she agreed to the terms and conditions and agreed to complete her monthly paymentsWith Ms [redacted] her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price On July 3, a representative from our billing department contacted Ms [redacted] to inform her that her credit card was in a decline status and to make alternate payment arrangements to bring her account in good standingMs [redacted] explained that she had yet to receive a magazine therefore she was not willing to make payment arrangementsOur representative reminded her that it takes approximately 60-days for her first issues to arrivePlease be advised that we state the delivery time for the magazines during the verification processIn addition it is disclosed in the final service agreement confirmation letterMs [redacted] then requested to cancel her service and the call ended It is certainly not our intention to continue a service unwanted by Ms [redacted] Accordingly, her account reference number [redacted] has been canceled and the remaining balance relinquishedAlthough the cancellation is effective immediately due to the nature of the publishing industry, Ms [redacted] may begin to and continue to receive some of her magazines for their durationBe assured that she has no obligation to pay for any issues she receives Furthermore, to ensure that we do not attempt to contact Ms [redacted] again, she has been added to our “Do Not Call”" list for future promotions Very Truly Yours, [redacted] Director of Compliance and New Projects
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I don't agree with everything that the company statedHowever as long as they are canceling the subscription and I have no further financial obligation I am satisfied with the resolution
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on March 18, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, she agreed to the materials terms and conditions and accepted the monthly payment plan for the allotted time her service agreement called forWith her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price On March 24, Ms [redacted] contacted our customer service department and requested to receive a list of the magazines that we currently offer so that she could make some changes She also changed Winemaker magazine and replaced it with Country Living before the call concluded On August 24, Ms [redacted] contacted our office and requested to cancel her service due to financial constraintsShe explained that she had medical expenses and no longer could afford the magazinesOur records show that her account reference number [redacted] was canceled as a result of this conversationMs [redacted] was also added to our “Do Not Call” list for future promotions and a letter confirming the cancellation was sent to her the following day for her records This is the only order that we have in our database for Ms [redacted] and it was canceled the same day Ms [redacted] requestedWe do not show any evidence of Ms [redacted] contacting our office to request cancellation prior to August Nevertheless, please be assured that her account is now canceled and she has no further financial obligation I feel it necessary to mention that due to the nature of the publishing industry, Ms [redacted] may continue to receive some of her magazines for their durationAgain, she has no obligation to pay for any of these titles that she may receive Very truly yours, Jessica R [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] information and concerns regarding his subscription service with Midwest Periodicals I have reviewed our files, which indicate that Mr [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on April 18, The details of the subscription agreement were presented at length both verbally and in writingMr [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, Mr [redacted] agreed to the terms and conditions and agreed to complete his payments With Mr [redacted] ’s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceThe confirmation letter is sent out to our customer so that they have an opportunity to review their order and make certain it is how they understood it to beMore importantly, if they have any questions or there is a discrepancy- our toll free customer service number is provided so they can get immediate assistance should they need itThis matter could have been resolved much sooner had Mr [redacted] contacted our office after he received his confirmation letter and noticed that only two of the five magazines were of interest to himOur customer service records do not show any evidence of Mr [redacted] contacting our office to request cancellation or otherwise According to the history and notations on Mr [redacted] ’s account, they show that we contacted Mr [redacted] on three occasionsOn May 20th, a representative from our special promotions department contacted Mr [redacted] regarding an offer available to him at that timeThis offer would allow Mr [redacted] to receive a discount off the remaining balance on his magazine account Our records show that Mr [redacted] declined the offerThe other two calls were from our billing department regarding his monthly installment payment which was declined by the credit card he provided at the time of saleUnfortunately, Mr [redacted] abruptly ended these calls as soon as we identified ourselves We were not aware of Mr [redacted] ’s dissatisfaction with our service and desire to cancel until nowIt is certainly not our intention to continue a service unwanted by Mr [redacted] ; accordingly his Midwest Periodicals account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured that Mr [redacted] has no further financial obligation to our company and we will not contact him again Sincerely, [redacted] Director of Client Services
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] ’s information regarding his subscription service with Midwest Periodicals I have reviewed our files which indicate that [redacted] was contacted by our sales division and agreed to purchase this magazine service on November 8, The details of the subscription agreement were presented at length both verbally and in writingWith [redacted] ***’s continued acceptance his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price Our records further indicate that we have had active and constructive dialogue with [redacted] on several occasions regarding his accountIn July of 2013, [redacted] updated his credit card information and made a payment to bring his account currentFurthermore, [redacted] authorized payment to continue monthly on that credit card – recording file # [redacted] In August of 2013, [redacted] contacted our customer service department and inquired about the charge from the previous monthHe wanted to know why it was more than his monthly payment Our representative explained that his account had been “past due” delinquent at that time and the payment he made brought his account current [redacted] also asked for the balance amount left to pay on his account and was advised of suchOn November of 2014, [redacted] ***’s account fell delinquent when his credit card went into a decline status A representative from our billing department contacted [redacted] to alert him of the situation [redacted] provided his new credit card account number and authorized a payment to bring his account current in addition to resuming the billing monthly on this credit card-recording file # [redacted] Please be advised that we do not show any notations from our customer service or billing department representatives indicating that [redacted] wanted to or requested to cancel We pride ourselves on our commitment to customer service; therefore, despite the above [redacted] ***’s account reference number [redacted] has been canceledMoreover, to demonstrate our commitment to [redacted] ***’s satisfaction, a refund has been issued back to his credit card in the amount of $(x payments)Please allow up to seven business days for the monies to post to his accountBe assured that we are not in the business of taking advantage of any person or familyPlease convey our apologies to [redacted] for any problems he had contacting us or any misunderstandings as we were not aware of this until now Very Truly Yours, Jessica R [redacted] Director of Customer Service
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on July 21, Our records further indicate that Ms [redacted] contacted our customer service department on July 28th; however, the call was disconnected while Ms [redacted] was confirming her mailing address I believe that this call interruption was due to some major technical problems we experienced the day before that resulted from one of our main servers crashingWe thought the issue was resolved that day; however, there were some intermittent issues with our phone carrier afterwardsThis unfortunate and frustrating situation was not expected and certainly not planned Please be advised that Ms [redacted] ’s Midwest Periodical account reference number [redacted] has been canceledIn addition, a refund was issued back to her credit card for the initial payment she made at the time of saleMoreover, a letter confirming the cancellation was sent to Ms [redacted] for her recordsBe assured that Ms [redacted] has no obligation to our company y and we will not contact her again Please convey my sincere apologies to Ms [redacted] for any inconvenience this may have caused Very truly yours, Jessica R [redacted] Director of Compliance and New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] ’s concerns pertaining to her subscription service with Midwest Periodicals. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on April 14, 2015. Our records further indicate that [redacted] called our customer service department on April 23, 2015 and canceled her order. Upon cancellation a refund was issued back to [redacted] ’s credit card for the payment she made at the time of sale. I feel it necessary to mention that on the morning of April 23rd we experienced some technical difficulties with our telephone carrier which subsequently disabled our phone lines for roughly an hour. Please convey our apologies to *** [redacted] if she was not able to get through to us during this time. However, be assured that [redacted] ’s account has been canceled and refunded as requested. In addition, a letter confirming the cancellation has been sent to [redacted] for her records. Very Truly Yours, [redacted] Director of Customer Service & Quality Assurance
Re: Complaint # ***, *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward *** ***
information regarding her subscription service with
Midwest Periodicals
I have reviewed our files, which
indicate that *** *** was contacted by a representative from our sales
division and agreed to purchase this magazine service on April 21, The
details of the subscription agreement were presented at length both verbally
and in writing*** *** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the serviceInstead,
*** *** freely accepted the terms and conditions and agreed to complete her
monthly payments
With *** *** continued
acceptance, her final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, her monthly payment plan, and the total sales priceBecause
we did not hear back from her, we relied on her earlier statements and trusted she
would honor her commitment to the agreementIn good faith, we honored our
commitment to *** *** and purchased her magazine selections with the
publishers in advance for the magazines she had accepted
Despite the above, it is
certainly not our intention to continue a service unwanted by *** ***
Accordingly, her Midwest Periodicals account reference number *** has been
canceled and the remaining balance relinquishedBe assured that *** *** has
no further financial obligation and we will not contact her again
I feel it necessary to mention
that although *** *** account is canceled, due to the nature of the publishing
industry some of her titles may continue for their durationAgain, *** *** has
no obligation to pay for any of these issues
Very Truly Yours,
*** ***
*** ** *** ***
Re:
Complaint # ***, *** * ***
class="MsoNormal" "text-align:justify">Dear Sir/Madam:
Thank you
for taking the time to forward Mr***’s information regarding his
subscription service with Midwest Periodicals
I have reviewed
our files, which indicate that Mr*** was contacted by a representative from
our sales division and agreed to purchase this magazine service on May 22,
The details of the subscription agreement was presented at length both verbally
and in writingMr*** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service
Instead, Mr*** agreed to the materials terms and conditions as provided for
by the subscription agreement
On July 20,
2015, Mr*** contacted our customer service department with concerns
pertaining to make his monthly payments as he was experiencing financial
constraintsIn an effort to assist Mr***, our representative offered to make
adjustments to his account to lower his monthly payment amountMr*** indicated
that this was reasonable and acceptable at that time and the adjustments were
made to his account
In November,
we were unable to process Mr***’s monthly payment as his credit card was in
a decline statusOur billing department made several attempts to contact Mr
*** to make payment arrangements and bring his account currentUnfortunately,
we were unsuccessful in doing so; subsequently his account was transferred to
another office for further handling
It is certainly
not our intention to continue a service unwanted by Mr***; accordingly, his
account reference number *** was returned to our office and promptly
canceledBe assured that Mr*** has no further financial obligation and we
will not contact him again
Very Truly Yours,
Jessica ***
Director of Customer Service & Quality
Assurance
Re: Complaint ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** information regarding her subscription service with Midwest Periodicals
"text-align: justify;">We are sorry to learn of the problem Ms*** encountered when she called our toll free number and could not connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms*** for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms*** magazine service account reference number ***In addition, a refund was issued back to Ms*** credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms*** was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs*** indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms*** has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms*** for her records
Very truly yours, Jessica *** Director of Compliance & New Projects
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to forward Mr*** concerns
regarding his subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Mr*** was
contacted by a representative from our sales division and agreed to purchase
the magazine service on July 18, Our records further indicate that on
July 28th, Mr*** contacted our customer service department and
canceled his orderUpon cancellation, a refund was issued back to Mr***’s credit
card for the initial payment he made at the time of saleBe assured that Mr*** has no financial obligation to our company and we will not contact him
againIn addition, a letter confirming the cancellation has been sent to Mr*** for his records
Please convey our apologies to Mr*** for any
misunderstandings
Very Truly
Yours,
*** ***
Director of
Customer Service
Re: Case # ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information
and concerns pertaining to his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr*** to your office, it is clear that Mr*** purchased his magazine subscription from Midwest Periodicals on December 15, Approximately seven days later Mr*** was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number *** and was canceled on May 24, by Mrs***Our records do not show evidence of any additional accounts for Mr*** sold by Midwest PeriodicalsFurthermore, the account number *** Mr*** referenced in his complaint does not bring up an account in our filesThis leads me to believe that perhaps Mr*** has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another companyIt is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr***’s Midwest Periodical account as requested on May 24, A refund has been issued back to Mr***’s credit card for the payment that was billed on May 15thBe assured that Mr*** has no further obligation and we will not contact him again Very truly yours, Jessica *** Director of Compliance & New Projects
Complete scam!!I was interested in getting material for kids, was distracted as I listened to agreements, the price is grossly inflated and I received 4-calls on a daily basis in addition.A scam!! Just rotten harassing company
Re:
Complaint # *** *** ***
Dear
Sir/ Madam:
"text-align: justify;">Thank
you for taking the time to forward *** *** information regarding her
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on May *, The details of the subscription agreement were
presented at length both verbally and in writing*** *** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceWith her continued acceptance, her final
service agreement confirmation letter was sent the following dayThe letter
restated the magazine titles, the number of issues for each magazine, her
monthly payment plan, and the total sales price
We
were surprised to learn of *** ***’* desire to cancel her serviceWe have had
active and constructive dialogue with *** *** on several occasions; however,
she never expressed any dissatisfaction during these interactions.
On
June **, 2012, *** *** contacted our customer service department with concerns
pertaining to making her monthly paymentShe explained to our representative
that her living situation had recently changed which put some constraints on
her finances. Our representative offered
to adjust her account to lower her monthly payment and overall cost of the magazines
*** *** indicated that this was reasonable and acceptable at that timeOn
April *, *** *** made voluntary payment arrangements with our billing
department to bring her account currentShe provided her new credit card
information and requested to be billed on the *** of each month
thereafter.
Despite
the above, it is certainly not our intention to continue a service unwanted by
*** ***Accordingly, her Midwest Periodicals account reference number *** has been canceled with further obligationThe remaining balance has been
relinquished and we will not contact *** *** againA letter confirming the
cancellation has been sent to *** *** for her records
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr*** information regarding his
subscription with Midwest
Periodicals
I have reviewed our files, which indicate
that Mr*** was contacted by a representative from our sales division and agreed
to purchase this subscription service on November 16, The details of the
subscription agreement were presented at length both verbally and in writing
Mr*** was given many opportunities during the sales and tape-recorded
verification process to ask questions or decline the service Instead, her agreed to the terms and conditions
and agreed to complete his monthly paymentsWith Mr***’s continued
acceptance, his final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, his monthly payment plan, and the total sales price
Our customer service records do not
show any evidence of Mr*** contacting our office to advise us of his
service problems or to request cancellationIn fact this is the first contact we
have had with Mr*** since the time of saleWe were not aware of his desire
to cancel until nowBe assured that it not our intention to continue a service
unwanted by Mr***; accordingly, his Midwest Periodical service account
reference number *** has been removed from the agency and canceledMr
*** has no further financial obligation and we will not contact him again
Sincerely,
*** ***
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
From: *** *** ***
Sent: Saturday, March **, 2:AMTo: drteamSubject: Re: #*** The Revdex.com (Revdex.com) of Houston and
South Texas has sent you a new message regarding your complaint - PLEASE DO NOT
DELETE THIS EMAIL
Hey I received my letter from Midwest Periodicals confirming
my cancellation for my magazine subscriptionI just want to say thank you and
I hope I don't have to contact you in the future,but if I do I will
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr [redacted] purchased his magazine subscription from Midwest Periodicals on March 31, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and we show that it was canceled on July 7, at the request of Mrs***Be assured that Mr [redacted] has no further financial obligation to our company and we will not contact him againPlease be advised that although the cancellation is effective as of July 7, Mr [redacted] may continue to receive some of his magazines for their full term of serviceAgain, Mr [redacted] has no obligation to pay for any issues he may continue to receiveVery truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May *, The details of the subscription agreement were presented at length both verbally and in writing [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceWith her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price We were surprised to learn of [redacted] ***’ [redacted] desire to cancel her serviceWe have had active and constructive dialogue with [redacted] on several occasions; however, she never expressed any dissatisfaction during these interactions On June **, 2012, [redacted] contacted our customer service department with concerns pertaining to making her monthly paymentShe explained to our representative that her living situation had recently changed which put some constraints on her finances Our representative offered to adjust her account to lower her monthly payment and overall cost of the magazines [redacted] indicated that this was reasonable and acceptable at that timeOn April *, [redacted] made voluntary payment arrangements with our billing department to bring her account currentShe provided her new credit card information and requested to be billed on the *** of each month thereafter Despite the above, it is certainly not our intention to continue a service unwanted by [redacted] ***Accordingly, her Midwest Periodicals account reference number [redacted] has been canceled with further obligationThe remaining balance has been relinquished and we will not contact [redacted] againA letter confirming the cancellation has been sent to [redacted] for her records Sincerely, [redacted] Director of Customer Service & Quality Assurance
Re: Complaint [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest PeriodicalsWe are sorry to learn of the problem Ms [redacted] encountered when she called our toll free number and could not connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms [redacted] for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms [redacted] magazine service account reference number [redacted] In addition, a refund was issued back to Ms [redacted] credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms [redacted] was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs [redacted] indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms [redacted] has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms [redacted] for her records Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that [redacted] was contacted by our sales division and agreed to purchase this subscription service on October 24, The details of the subscription agreement were presented at length both verbally and in writing [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead she agreed to the terms and conditions and agreed to complete all of her monthly payments With her continued acceptance her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price Our records do show that [redacted] contacted our customer service department on November 3, [redacted] inquired about canceling her service as she was concerned about future financial constraints that could make it difficult to make paymentsOur representative explained to [redacted] that we take pride in our commitment to customer service and to call us if anything like that should ariseHe further explained that we have programs specifically designed for our customers who experience financial difficulties [redacted] indicated that she was satisfied and would keep the serviceThis is the last contact we have had with [redacted] until now It is certainly not our intention to continue a service unwanted by [redacted] ***; accordingly, her account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured that she has no further financial obligation and we will not contact her again Very Truly Yours, [redacted]
RE: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May 27, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service Instead she agreed to the terms and conditions and agreed to complete her monthly paymentsWith Ms [redacted] her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price On July 3, a representative from our billing department contacted Ms [redacted] to inform her that her credit card was in a decline status and to make alternate payment arrangements to bring her account in good standingMs [redacted] explained that she had yet to receive a magazine therefore she was not willing to make payment arrangementsOur representative reminded her that it takes approximately 60-days for her first issues to arrivePlease be advised that we state the delivery time for the magazines during the verification processIn addition it is disclosed in the final service agreement confirmation letterMs [redacted] then requested to cancel her service and the call ended It is certainly not our intention to continue a service unwanted by Ms [redacted] Accordingly, her account reference number [redacted] has been canceled and the remaining balance relinquishedAlthough the cancellation is effective immediately due to the nature of the publishing industry, Ms [redacted] may begin to and continue to receive some of her magazines for their durationBe assured that she has no obligation to pay for any issues she receives Furthermore, to ensure that we do not attempt to contact Ms [redacted] again, she has been added to our “Do Not Call”" list for future promotions Very Truly Yours, [redacted] Director of Compliance and New Projects
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I don't agree with everything that the company statedHowever as long as they are canceling the subscription and I have no further financial obligation I am satisfied with the resolution
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on March 18, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, she agreed to the materials terms and conditions and accepted the monthly payment plan for the allotted time her service agreement called forWith her continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price On March 24, Ms [redacted] contacted our customer service department and requested to receive a list of the magazines that we currently offer so that she could make some changes She also changed Winemaker magazine and replaced it with Country Living before the call concluded On August 24, Ms [redacted] contacted our office and requested to cancel her service due to financial constraintsShe explained that she had medical expenses and no longer could afford the magazinesOur records show that her account reference number [redacted] was canceled as a result of this conversationMs [redacted] was also added to our “Do Not Call” list for future promotions and a letter confirming the cancellation was sent to her the following day for her records This is the only order that we have in our database for Ms [redacted] and it was canceled the same day Ms [redacted] requestedWe do not show any evidence of Ms [redacted] contacting our office to request cancellation prior to August Nevertheless, please be assured that her account is now canceled and she has no further financial obligation I feel it necessary to mention that due to the nature of the publishing industry, Ms [redacted] may continue to receive some of her magazines for their durationAgain, she has no obligation to pay for any of these titles that she may receive Very truly yours, Jessica R [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] information and concerns regarding his subscription service with Midwest Periodicals I have reviewed our files, which indicate that Mr [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on April 18, The details of the subscription agreement were presented at length both verbally and in writingMr [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, Mr [redacted] agreed to the terms and conditions and agreed to complete his payments With Mr [redacted] ’s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceThe confirmation letter is sent out to our customer so that they have an opportunity to review their order and make certain it is how they understood it to beMore importantly, if they have any questions or there is a discrepancy- our toll free customer service number is provided so they can get immediate assistance should they need itThis matter could have been resolved much sooner had Mr [redacted] contacted our office after he received his confirmation letter and noticed that only two of the five magazines were of interest to himOur customer service records do not show any evidence of Mr [redacted] contacting our office to request cancellation or otherwise According to the history and notations on Mr [redacted] ’s account, they show that we contacted Mr [redacted] on three occasionsOn May 20th, a representative from our special promotions department contacted Mr [redacted] regarding an offer available to him at that timeThis offer would allow Mr [redacted] to receive a discount off the remaining balance on his magazine account Our records show that Mr [redacted] declined the offerThe other two calls were from our billing department regarding his monthly installment payment which was declined by the credit card he provided at the time of saleUnfortunately, Mr [redacted] abruptly ended these calls as soon as we identified ourselves We were not aware of Mr [redacted] ’s dissatisfaction with our service and desire to cancel until nowIt is certainly not our intention to continue a service unwanted by Mr [redacted] ; accordingly his Midwest Periodicals account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured that Mr [redacted] has no further financial obligation to our company and we will not contact him again Sincerely, [redacted] Director of Client Services
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] ’s information regarding his subscription service with Midwest Periodicals I have reviewed our files which indicate that [redacted] was contacted by our sales division and agreed to purchase this magazine service on November 8, The details of the subscription agreement were presented at length both verbally and in writingWith [redacted] ***’s continued acceptance his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price Our records further indicate that we have had active and constructive dialogue with [redacted] on several occasions regarding his accountIn July of 2013, [redacted] updated his credit card information and made a payment to bring his account currentFurthermore, [redacted] authorized payment to continue monthly on that credit card – recording file # [redacted] In August of 2013, [redacted] contacted our customer service department and inquired about the charge from the previous monthHe wanted to know why it was more than his monthly payment Our representative explained that his account had been “past due” delinquent at that time and the payment he made brought his account current [redacted] also asked for the balance amount left to pay on his account and was advised of suchOn November of 2014, [redacted] ***’s account fell delinquent when his credit card went into a decline status A representative from our billing department contacted [redacted] to alert him of the situation [redacted] provided his new credit card account number and authorized a payment to bring his account current in addition to resuming the billing monthly on this credit card-recording file # [redacted] Please be advised that we do not show any notations from our customer service or billing department representatives indicating that [redacted] wanted to or requested to cancel We pride ourselves on our commitment to customer service; therefore, despite the above [redacted] ***’s account reference number [redacted] has been canceledMoreover, to demonstrate our commitment to [redacted] ***’s satisfaction, a refund has been issued back to his credit card in the amount of $(x payments)Please allow up to seven business days for the monies to post to his accountBe assured that we are not in the business of taking advantage of any person or familyPlease convey our apologies to [redacted] for any problems he had contacting us or any misunderstandings as we were not aware of this until now Very Truly Yours, Jessica R [redacted] Director of Customer Service
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Midwest Periodicals I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on July 21, Our records further indicate that Ms [redacted] contacted our customer service department on July 28th; however, the call was disconnected while Ms [redacted] was confirming her mailing address I believe that this call interruption was due to some major technical problems we experienced the day before that resulted from one of our main servers crashingWe thought the issue was resolved that day; however, there were some intermittent issues with our phone carrier afterwardsThis unfortunate and frustrating situation was not expected and certainly not planned Please be advised that Ms [redacted] ’s Midwest Periodical account reference number [redacted] has been canceledIn addition, a refund was issued back to her credit card for the initial payment she made at the time of saleMoreover, a letter confirming the cancellation was sent to Ms [redacted] for her recordsBe assured that Ms [redacted] has no obligation to our company y and we will not contact her again Please convey my sincere apologies to Ms [redacted] for any inconvenience this may have caused Very truly yours, Jessica R [redacted] Director of Compliance and New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] ’s concerns pertaining to her subscription service with Midwest Periodicals. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on April 14, 2015. Our records further indicate that [redacted] called our customer service department on April 23, 2015 and canceled her order. Upon cancellation a refund was issued back to [redacted] ’s credit card for the payment she made at the time of sale. I feel it necessary to mention that on the morning of April 23rd we experienced some technical difficulties with our telephone carrier which subsequently disabled our phone lines for roughly an hour. Please convey our apologies to *** [redacted] if she was not able to get through to us during this time. However, be assured that [redacted] ’s account has been canceled and refunded as requested. In addition, a letter confirming the cancellation has been sent to [redacted] for her records. Very Truly Yours, [redacted] Director of Customer Service & Quality Assurance
Re: Complaint # ***, *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward *** ***
information regarding her subscription service with
Midwest Periodicals
I have reviewed our files, which
indicate that *** *** was contacted by a representative from our sales
division and agreed to purchase this magazine service on April 21, The
details of the subscription agreement were presented at length both verbally
and in writing*** *** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the serviceInstead,
*** *** freely accepted the terms and conditions and agreed to complete her
monthly payments
With *** *** continued
acceptance, her final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, her monthly payment plan, and the total sales priceBecause
we did not hear back from her, we relied on her earlier statements and trusted she
would honor her commitment to the agreementIn good faith, we honored our
commitment to *** *** and purchased her magazine selections with the
publishers in advance for the magazines she had accepted
Despite the above, it is
certainly not our intention to continue a service unwanted by *** ***
Accordingly, her Midwest Periodicals account reference number *** has been
canceled and the remaining balance relinquishedBe assured that *** *** has
no further financial obligation and we will not contact her again
I feel it necessary to mention
that although *** *** account is canceled, due to the nature of the publishing
industry some of her titles may continue for their durationAgain, *** *** has
no obligation to pay for any of these issues
Very Truly Yours,
*** ***
*** ** *** ***
Re:
Complaint # ***, *** * ***
class="MsoNormal" "text-align:justify">Dear Sir/Madam:
Thank you
for taking the time to forward Mr***’s information regarding his
subscription service with Midwest Periodicals
I have reviewed
our files, which indicate that Mr*** was contacted by a representative from
our sales division and agreed to purchase this magazine service on May 22,
The details of the subscription agreement was presented at length both verbally
and in writingMr*** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service
Instead, Mr*** agreed to the materials terms and conditions as provided for
by the subscription agreement
On July 20,
2015, Mr*** contacted our customer service department with concerns
pertaining to make his monthly payments as he was experiencing financial
constraintsIn an effort to assist Mr***, our representative offered to make
adjustments to his account to lower his monthly payment amountMr*** indicated
that this was reasonable and acceptable at that time and the adjustments were
made to his account
In November,
we were unable to process Mr***’s monthly payment as his credit card was in
a decline statusOur billing department made several attempts to contact Mr
*** to make payment arrangements and bring his account currentUnfortunately,
we were unsuccessful in doing so; subsequently his account was transferred to
another office for further handling
It is certainly
not our intention to continue a service unwanted by Mr***; accordingly, his
account reference number *** was returned to our office and promptly
canceledBe assured that Mr*** has no further financial obligation and we
will not contact him again
Very Truly Yours,
Jessica ***
Director of Customer Service & Quality
Assurance
Re: Complaint ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** information regarding her subscription service with Midwest Periodicals
"text-align: justify;">We are sorry to learn of the problem Ms*** encountered when she called our toll free number and could not connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms*** for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms*** magazine service account reference number ***In addition, a refund was issued back to Ms*** credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms*** was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs*** indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms*** has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms*** for her records
Very truly yours, Jessica *** Director of Compliance & New Projects
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to forward Mr*** concerns
regarding his subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Mr*** was
contacted by a representative from our sales division and agreed to purchase
the magazine service on July 18, Our records further indicate that on
July 28th, Mr*** contacted our customer service department and
canceled his orderUpon cancellation, a refund was issued back to Mr***’s credit
card for the initial payment he made at the time of saleBe assured that Mr*** has no financial obligation to our company and we will not contact him
againIn addition, a letter confirming the cancellation has been sent to Mr*** for his records
Please convey our apologies to Mr*** for any
misunderstandings
Very Truly
Yours,
*** ***
Director of
Customer Service
Re: Case # ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information
and concerns pertaining to his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr*** to your office, it is clear that Mr*** purchased his magazine subscription from Midwest Periodicals on December 15, Approximately seven days later Mr*** was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number *** and was canceled on May 24, by Mrs***Our records do not show evidence of any additional accounts for Mr*** sold by Midwest PeriodicalsFurthermore, the account number *** Mr*** referenced in his complaint does not bring up an account in our filesThis leads me to believe that perhaps Mr*** has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another companyIt is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr***’s Midwest Periodical account as requested on May 24, A refund has been issued back to Mr***’s credit card for the payment that was billed on May 15thBe assured that Mr*** has no further obligation and we will not contact him again Very truly yours, Jessica *** Director of Compliance & New Projects
Complete scam!!I was interested in getting material for kids, was distracted as I listened to agreements, the price is grossly inflated and I received 4-calls on a daily basis in addition.A scam!! Just rotten harassing company
Re:
Complaint # *** *** ***
Dear
Sir/ Madam:
"text-align: justify;">Thank
you for taking the time to forward *** *** information regarding her
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on May *, The details of the subscription agreement were
presented at length both verbally and in writing*** *** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceWith her continued acceptance, her final
service agreement confirmation letter was sent the following dayThe letter
restated the magazine titles, the number of issues for each magazine, her
monthly payment plan, and the total sales price
We
were surprised to learn of *** ***’* desire to cancel her serviceWe have had
active and constructive dialogue with *** *** on several occasions; however,
she never expressed any dissatisfaction during these interactions.
On
June **, 2012, *** *** contacted our customer service department with concerns
pertaining to making her monthly paymentShe explained to our representative
that her living situation had recently changed which put some constraints on
her finances. Our representative offered
to adjust her account to lower her monthly payment and overall cost of the magazines
*** *** indicated that this was reasonable and acceptable at that timeOn
April *, *** *** made voluntary payment arrangements with our billing
department to bring her account currentShe provided her new credit card
information and requested to be billed on the *** of each month
thereafter.
Despite
the above, it is certainly not our intention to continue a service unwanted by
*** ***Accordingly, her Midwest Periodicals account reference number *** has been canceled with further obligationThe remaining balance has been
relinquished and we will not contact *** *** againA letter confirming the
cancellation has been sent to *** *** for her records
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr*** information regarding his
subscription with Midwest
Periodicals
I have reviewed our files, which indicate
that Mr*** was contacted by a representative from our sales division and agreed
to purchase this subscription service on November 16, The details of the
subscription agreement were presented at length both verbally and in writing
Mr*** was given many opportunities during the sales and tape-recorded
verification process to ask questions or decline the service Instead, her agreed to the terms and conditions
and agreed to complete his monthly paymentsWith Mr***’s continued
acceptance, his final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, his monthly payment plan, and the total sales price
Our customer service records do not
show any evidence of Mr*** contacting our office to advise us of his
service problems or to request cancellationIn fact this is the first contact we
have had with Mr*** since the time of saleWe were not aware of his desire
to cancel until nowBe assured that it not our intention to continue a service
unwanted by Mr***; accordingly, his Midwest Periodical service account
reference number *** has been removed from the agency and canceledMr
*** has no further financial obligation and we will not contact him again
Sincerely,
*** ***
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
From: *** *** ***
Sent: Saturday, March **, 2:AMTo: drteamSubject: Re: #*** The Revdex.com (Revdex.com) of Houston and
South Texas has sent you a new message regarding your complaint - PLEASE DO NOT
DELETE THIS EMAIL
Hey I received my letter from Midwest Periodicals confirming
my cancellation for my magazine subscriptionI just want to say thank you and
I hope I don't have to contact you in the future,but if I do I will