Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted]’s information regarding...
his subscription service with
Midwest Periodicals.
I have reviewed our files which
indicate that [redacted] was contacted by our sales division and agreed to
purchase this magazine service on November 8, 2012. The details of the
subscription agreement were presented at length both verbally and in writing. With
[redacted]’s continued acceptance his final service agreement confirmation letter
was sent the following day. The letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
price.
Our records further indicate that
we have had active and constructive dialogue with [redacted] on several occasions
regarding his account. In July of 2013, [redacted] updated his credit card
information and made a payment to bring his account current. Furthermore, [redacted] authorized payment to continue monthly on that credit card – recording file
# [redacted]. In August of 2013, [redacted] contacted our customer service department
and inquired about the charge from the previous month. He wanted to know why it
was more than his normal monthly payment. Our representative explained that his account
had been “past due” delinquent at that time and the payment he made brought his
account current. [redacted] also asked for the balance amount left to pay on his
account and was advised of such. On November of 2014, [redacted]’s account fell
delinquent when his credit card went into a decline status. A representative from our billing department contacted
[redacted] to alert him of the situation. [redacted] provided his new credit card
account number and authorized a payment to bring his account current in
addition to resuming the billing monthly on this credit card-recording file # [redacted]. Please be advised that we do not show any notations
from our customer service or billing department representatives indicating that
[redacted] wanted to or requested to cancel.
We pride ourselves on our
commitment to customer service; therefore, despite the above [redacted]’s account
reference number [redacted] has been canceled. Moreover, to demonstrate our
commitment to [redacted]’s satisfaction, a refund has been issued back to his credit
card in the amount of $299.00 (29.90 x 10 payments). Please allow up to seven
business days for the monies to post to his account. Be assured that we are not
in the business of taking advantage of any person or family. Please convey our
apologies to [redacted] for any problems he had contacting us or any
misunderstandings as we were not aware of this until now.
Very Truly Yours,
Jessica R[redacted]
Director of Customer Service
Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted]’s information regarding...
his subscription service with
Midwest Periodicals.
I have reviewed our files which
indicate that [redacted] was contacted by our sales division and agreed to
purchase this magazine service on November 8, 2012. The details of the
subscription agreement were presented at length both verbally and in writing. With
[redacted]’s continued acceptance his final service agreement confirmation letter
was sent the following day. The letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
price.
Our records further indicate that
we have had active and constructive dialogue with [redacted] on several occasions
regarding his account. In July of 2013, [redacted] updated his credit card
information and made a payment to bring his account current. Furthermore, [redacted] authorized payment to continue monthly on that credit card – recording file
# [redacted]. In August of 2013, [redacted] contacted our customer service department
and inquired about the charge from the previous month. He wanted to know why it
was more than his normal monthly payment. Our representative explained that his account
had been “past due” delinquent at that time and the payment he made brought his
account current. [redacted] also asked for the balance amount left to pay on his
account and was advised of such. On November of 2014, [redacted]’s account fell
delinquent when his credit card went into a decline status. A representative from our billing department contacted
[redacted] to alert him of the situation. [redacted] provided his new credit card
account number and authorized a payment to bring his account current in
addition to resuming the billing monthly on this credit card-recording file # [redacted]. Please be advised that we do not show any notations
from our customer service or billing department representatives indicating that
[redacted] wanted to or requested to cancel.
We pride ourselves on our
commitment to customer service; therefore, despite the above [redacted]’s account
reference number [redacted] has been canceled. Moreover, to demonstrate our
commitment to [redacted]’s satisfaction, a refund has been issued back to his credit
card in the amount of $299.00 (29.90 x 10 payments). Please allow up to seven
business days for the monies to post to his account. Be assured that we are not
in the business of taking advantage of any person or family. Please convey our
apologies to [redacted] for any problems he had contacting us or any
misunderstandings as we were not aware of this until now.
Very Truly Yours,
Jessica R[redacted]
Director of Customer Service