Re:
Complaint # *** *** *** ***
Dear
Sir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward *** *** information regarding his
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this service on
October *** The details of the subscription agreement were presented at
length both verbally and in writing*** *** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceWith his continued acceptance, his final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, his monthly payment
plan, and the total sales price
Based
on *** ***’s depiction of the events that transpired since he agreed to
purchase our service, it is apparent that there is some confusion or misunderstanding
on his partWe apologize for this as this was not what we intended. For clarification, Midwest Periodicals is not
a “parent company” to any other sales offices nor are we affiliated with any
other magazine sales companies including “Coast to Coast Renewal, Inc”. We do; however, utilize a fulfillment and
service center company to process our orders to the publishers directly and to provide
“customer service” to our customers once they start to receive their magazines
I am certain that we are not the only
magazine subscription sales company that utilizes this fulfillment center in
the same capacity
On February **,
*** ***’* account with Midwest Periodicals reference number *** was
canceled as requestedUpon cancellation, the remaining balance was
relinquished and *** *** relieved of any further financial obligationWe
cannot speak to the continued calls or voice mails *** *** claims to be receiving except that we have made no
attempts to contact *** *** or collect any monies from him since he
canceled his account with us
A letter confirming
his cancellation with Midwest Periodicals has been sent for *** ***’s
records.
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re:
Complaint # ***, *** ***
Dear
Sir/
Madam:
Thank
you for taking the time to forward Ms***’s information regarding her
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 1, The details of the subscription agreement were presented
at length both verbally and in writingMs*** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceInstead, she freely accepted all the materials terms and
conditions and authorized her order to be processed as final to the publishers
As
a part of our Quality Assurance, Ms***’s final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, her monthly payment
plan, and the total sales price
We
make a financial commitment to the publishers on behalf of our customers;
therefore, we wait approximately days after the confirmation letter is sent
out to our customer before we submit their order for processingWe do this to
allow time for the service agreement to be received and reviewed by our
customer to make certain their order is to their satisfactionBecause we did not
hear back from Ms***, we relied on her earlier statements and trusted she
would honor her commitment to the agreementIn good faith, we honored our
commitment to Ms*** and purchased her magazine selections with the
publishers in advance for the magazines she had accepted
On
November 13, Ms*** contacted our customer service department with
concerns pertaining to making her monthly paymentsMs
*** explained that as of recent she is experiencing some financial
constraints due to unforeseen circumstancesIn an effort to assist Ms***,
our representative offered to defer her billing until February of Ms
*** indicated that this was reasonable and acceptable at that timeWe have
not had any further contact with Ms*** until now
Despite
the above, it is certainly not our intention to continue a service unwanted by
Ms***Accordingly, her Midwest Periodicals account reference number ***
has been canceled and the remaining balance relinquishedBe assured that Ms
*** has no further financial obligation to our company and we will not contact
her again
I
feel it necessary to mention that although Ms***’s account is canceled,
due to the nature of the publishing industry she may continue to receive some
of her magazines for their durationAgain, Ms*** has no obligation to pay
for any of these issues.
Very Truly Yours,
Jessica R***
Director of Customer
Service
Re:
Complaint # ***, *** ***
Dear
Dir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward *** *** information regarding his
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a representative
from our sales division and agreed to purchase this magazine service on April
*, The details of the subscription agreement were presented at length
both verbally and in writing*** *** was given many opportunities during the
sales and tape-recorded verification process to ask questions or decline the service
Instead he agreed to the terms and conditions and agreed to complete his monthly
payments
With
his continued acceptance, his final service agreement confirmation letter was
sent the following dayThe letter restated the magazine titles, the number of
issues for each magazine, and the total sales price
Our
records do not show any evidence of *** *** contacting our office to request
cancellation or otherwiseIn fact, the only contact we have had with ***
*** since the time of sale was on May **, when our billing department reached
*** *** to make payment arrangements to bring his account currentIt was at
this time that *** *** agreed to pay off his remaining balance and
authorized five installment payments of $147.40-reference tape # ***He
requested that each payment be billed on the *** of the next five
monthsFor doing this he received a discount off his entire balanceThe first
payment was declined and despite our efforts in reaching *** ***, we were
not able to speak with himWe have has no further contact with *** *** until
now
We
were not aware of *** ***’s desire to cancel, until nowPlease be assured
that it is certainly not our intention to continue a service unwanted by ***
***; accordingly his account reference number *** has been canceled*** *** has no further financial obligation and we will not contact him again
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re:
Complaint # ***, *** ***
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this magazine
service on November 25, The details of the subscription agreement were
presented at length both verbally and in writingWith her continued
acceptance, her final service agreement confirmation letter was sent the
following dayThe letter restate the magazine titles, the number of issues for
each magazine, her monthly payment plan, and the total sales price
Our customer
service records do not show any evidence on Ms*** contacting our office requesting
to cancel or otherwiseIn fact, representatives from our billing department have
attempted to contact Ms*** to discuss her account, but they were unsuccessful
in doing soPlease be advised that we were not aware of Ms***’s dissatisfaction
with our service and desire to cancel until now
It is
certainly not our intention to continue a service unwanted by Ms***;
accordingly, her Midwest Periodicals account reference number *** has been
canceled and the remaining balance relinquishedA letter confirming the
cancellation has been sent to Ms*** for her recordsBe assured that Ms
*** has no further financial obligation and we will not contact her again
I feel it
necessary to mention that although the cancellation is effective immediately, due
to the nature of the publishing industry Ms*** may continue to receive some
of her titles for their durationBut again she will have no obligation to pay
for any issues she may continue to receive
Very Truly Yours,
Jessica R***
Director of Customer Service
& Quality Assurance
Re: Complaint
# ***, Linda Keith
sans-serif;">
Dear Sir/
Madam:
Thank you for
taking the time to forward *** *** concerns with respect to her
subscription service with Midwest Periodicals.
After
reviewing *** *** letter in which she expressed her concerns of having yet
to receive all of her magazines even though she paid off her balance early and
the notations on her account in our office; it was apparent that there had been
a misunderstandingWe wanted to resolve this misunderstanding as quickly as
possible therefore we contacted *** *** directly.
***, the
supervisor in our customer service department had the pleasure of speaking with
*** *** on June *** *** stated that she had only received magazines
thus far and nothing more and was worried that perhaps she wouldn’t receive any
others*** explained to *** *** that at the beginning of the service it
can take up to days for her first issues to arrive depending on how often
the magazine is publishedAny weekly magazines would arrive first then her
monthly publicationsIf she had any magazines that were published six or four times
a year on her order, they may take a little longer*** assured *** ***
that she would receive all of her magazines as promised and if she had any
further concerns to contact her directly*** *** indicated that she was
satisfied with this and will keep her service as it is.
I want to
thank *** *** for allowing us the opportunity to rectify this matter as well
as your office for offering a platform in which this can be done.
Very truly yours,
Jessica
R***
Director of
Customer Service & Quality Assurance
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms[redacted]'s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we received
the same complaint at our main office yesterday through the Kansas City Revdex.com and
have responded accordingly
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms[redacted] agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms[redacted]'s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms[redacted]'s address was changed on September per
notification by the [redacted] that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms[redacted] was contacted by our billing department
to assist her in bringing her account currentAt that time Ms[redacted] stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms[redacted] initiating contact with our
office nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms[redacted]Accordingly,
her Midwest Periodicals account reference number [redacted] has been canceled and
the remaining balance relinquishedBe assured that Ms[redacted] has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms[redacted] may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms[redacted]'s information regarding her subscription
service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 20, The details of the subscription agreement was
presented at length both verbally and in writingWith Ms[redacted]l's continued
acceptance, her final service agreement confirmation letter was sent the following
dayThe letter restated the magazine titles, the number of issues for each
magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms[redacted]'s credit card went into a decline status in September
of 2014; therefore we were not able to process her monthly paymentOur billing
department has made several attempts to reach Ms[redacted] to assist her in
setting up alternative arrangements and bring her account in good standingHowever, we were unsuccessful in doing so
On November
5, Ms[redacted] did call our customer service department and asked if her
account had been canceledBecause Ms[redacted]'s account was being handled in
our billing department our representative was trying to transfer her to that department
but was experiencing difficulty in doing soWhen she got back on the line to
advise Ms[redacted] of this, Ms[redacted] was not thereOur representative tried
calling Ms[redacted] back, but there was no answerPlease be advised that this
is the only contact we have had with Ms[redacted] since the time of sale
Despite the
above, it is certainly not our intention to continue a service unwanted by Ms
[redacted]Accordingly her account reference number has been canceled and
the remaining balance relinquished Be
assured that Ms[redacted] has no further financial obligation and we will not contact
her again
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/ Madam:
Thank you
for taking the time to forward Ms[redacted] information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 18, The details of the subscription agreement were
presented at length both verbally and in writingMs[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask questions
or decline the serviceInstead, she agreed to the materials terms and
conditions and accepted the monthly payment plan for the allotted time her
service agreement called forWith her continued acceptance, her final service
agreement confirmation letter was sent the following dayThe letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price
On March 24,
Ms[redacted] contacted our customer service department and requested to receive
a list of the magazines that we currently offer so that she could make some changes
She also changed Winemaker magazine and replaced it with Country Living before
the call concluded
On August
24, Ms[redacted] contacted our office and requested to cancel her service due to
financial constraintsShe explained that she had medical expenses and no
longer could afford the magazinesOur records show that her account reference
number [redacted] was canceled as a result of this conversationMs[redacted] was
also added to our "Do Not Call" list for future promotions and a letter
confirming the cancellation was sent to her the following day for her records
This is the
only order that we have in our database for Ms[redacted] and it was canceled the
same day Ms[redacted] requestedWe do not show any evidence of Ms[redacted]
contacting our office to request cancellation prior to August Nevertheless,
please be assured that her account is now canceled and she has no further financial
obligation
I feel it necessary
to mention that due to the nature of the publishing industry, Ms[redacted] may
continue to receive some of her magazines for their durationAgain, she has no
obligation to pay for any of these titles that she may receive
Very truly
yours,
Jessica
R[redacted]
Director of
Compliance & New Projects
[redacted] [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding his subscription service with Midwest Periodicals
"text-align: justify;">I have reviewed our files, which indicate [redacted] agreed to purchase the magazine service on November 6, Our records further indicate that [redacted] made arrangements to pay his account off in installment payments, the last of which posted to his account on August 1, and paid his account in fullOn August 25, [redacted] called our customer service when he received an invoice for this account, which he thought might have been a billOur representative advised [redacted] to disregard the invoice and assured him that his account was paid in fullA letter confirming the "paid in full" status of his account was mailed to him following day for his recordsUpon further review, it appears that [redacted] was contacted by our renewal service division on the 27th of September and another account was established at that timeIt appears that [redacted] original account was flagged incorrectly by the representative he spoke to on August 25th which subsequently triggered a call which initiated this accountPlease be advised that upon receipt of [redacted] complaint we canceled this account immediately and marked our records accordingly to ensure we do not contact him again[redacted] has absolutely no financial obligation to our companyWe want to convey our sincere apologies to [redacted] for any inconvenience and frustration this has caused him as that was not our intention Please let us know if there is any further actions, we need to take to ensure [redacted] satisfaction Very truly yours, Jessica R[redacted] Director of Compliance & New Projects
Re:
Complaint # [redacted], [redacted]
"text-align:justify">Dear Sir/
Madam:
Thank you
for taking the time to forward [redacted]'s concerns pertaining to her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that [redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on April 14, Our records further indicate that [redacted] called
our customer service department on April 23, and canceled her orderUpon
cancellation a refund was issued back to [redacted]'s credit card for the
payment she made at the time of sale
I feel it
necessary to mention that on the morning of April 23rd we
experienced some technical difficulties with our telephone carrier which
subsequently disabled our phone lines for roughly an hourPlease convey our
apologies to [redacted] if she was not able to get through to us during this
timeHowever, be assured that [redacted]'s account has been canceled and
refunded as requestedIn addition, a letter confirming the cancellation has
been sent to [redacted] for her records
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re:
Complaint # [redacted], [redacted]
Dear
Sir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward Mr[redacted] information and concerns
regarding his subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that Mr[redacted] was contacted by a
representative from our sales division and agreed to purchase the magazine
service on April 18, The details of the subscription agreement were
presented at length both verbally and in writingMr[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Mr[redacted] agreed to the terms and
conditions and agreed to complete his payments
With
Mr[redacted]'s continued acceptance, his final service agreement confirmation
letter was sent the following dayThe letter restated the magazine titles, the
number of issues for each magazine, his monthly payment plan, and the total
sales priceThe confirmation letter is sent out to our customer so that they
have an opportunity to review their order and make certain it is how they understood
it to beMore importantly, if they have any questions or there is a
discrepancy- our toll free customer service number is provided so they can get
immediate assistance should they need itThis matter could have been resolved
much sooner had Mr[redacted] contacted our office after he received his
confirmation letter and noticed that only two of the five magazines were of
interest to himOur customer service records do not show any evidence of Mr
[redacted] contacting our office to request cancellation or otherwise
According
to the history and notations on Mr[redacted]'s account, they show that we
contacted Mr[redacted] on three occasionsOn May 20th, a
representative from our special promotions department contacted Mr[redacted]
regarding an offer available to him at that timeThis offer would allow Mr
[redacted] to receive a discount off the remaining balance on his magazine account
Our records show that Mr[redacted] declined the offerThe other two calls were
from our billing department regarding his monthly installment payment which was
declined by the credit card he provided at the time of saleUnfortunately, Mr
[redacted] abruptly ended these calls as soon as we identified ourselves.
We
were not aware of Mr[redacted]'s dissatisfaction with our service and desire to
cancel until nowIt is certainly not our intention to continue a service
unwanted by Mr[redacted]; accordingly his Midwest Periodicals account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured
that Mr[redacted] has no further financial obligation to our company and we will
not contact him again
Sincerely,
[redacted]
Director of Client Services
Thank you
for taking the time to forward [redacted] concerns with respect to his [redacted] Yosely
Adams and her subscription service with Midwest Periodicals
"text-align: justify;">First and
foremost we are very sorry to learn of [redacted]'s medical condition and do
hope that she recovers quickly
I have
reviewed our files, which indicate that [redacted]s was contacted by a
representative from our sales division and agreed to purchase the magazine
service on [redacted]The information we have on file for [redacted]s such
as her home address, her spouse's first name and contact number match the information
[redacted] provided in his complaintWe do believe that she did agree to our
service; however, we have no intention of continuing the service or our collection
efforts due to [redacted]s serious condition
Upon receipt
of this complaint, we have instructed the agency to return [redacted]s' account
to our office and it is now canceled- reference number [redacted]Be assured that
[redacted]s has no financial obligation as the remaining balance has been
relinquished and we will not contact her againA letter confirming the
cancellation has been sent to the [redacted] at the [redacted]ddress for their
records
Respectfully,
[redacted]
Customer Support Manager
Re:
Complaint # [redacted] [redacted]
class="MsoNormal">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted]’s concerns regarding her husband [redacted]
and his subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that [redacted] was contacted by a representative
from our sales division and agreed to purchase this subscription service on March
6, 2015. The details of the subscription agreement were presented at length
both verbally and in writing. Mr. [redacted] was given many opportunities during the
sales and tape- recorded verification process to ask questions or decline the
service. With his continued acceptance, approximately seven days later Mr. [redacted]
was sent a written confirmation letter that provided all of the material terms
and conditions of his subscription agreement, including the number of magazines
he would receive, the term of each title, and the total cost of the
subscription package.
On March 19,
2015, Mr. [redacted] contacted customer service and changed all of the magazine
titles on his order. He wanted to receive Rolling Stone, Family Fun, Good
Housekeeping, Weight Watchers, and Quick & Easy Crochet. Our representative
made the requested changes and advised them of the 60-90 days’ time frame for
their first issues to arrive.
On July 28, a
representative from our billing department contacted Mr. [redacted] when his credit
card went into a decline status. He asked that we contact his wife to discuss
the matter. When we called Mrs. [redacted], she requested to discontinue the service;
however, she stated she would have to call us back to discuss further. This was
the last contact we had with Mr. and Mrs. [redacted] until now.
It is
certainly not our intention to continue a service unwanted by Mr. [redacted].
Accordingly, his Midwest Periodical service account reference number [redacted]
has been canceled and the remaining balance relinquished. Be assured that Mr.
[redacted] has no further financial obligation and we will not contact him again.
I feel it necessary to mention that although the
cancellation is effective as of July 29, due to the nature of the publishing
industry Mr. [redacted] may continue to receive some of his magazine titles for
their duration. He is under no obligation to pay for any of these issues he may
continue to receive.
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I don't agree with everything that the company stated. However as long as they are canceling the subscription and I have no further financial obligation I am satisfied with the resolution
Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Midwest...
Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is clear that Mr. [redacted] purchased his magazine subscription from Midwest Periodicals on March 31, 2016. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and we show that it was canceled on July 7, 2016 at the request of Mrs. [redacted]. Be assured that Mr. [redacted] has no further financial obligation to our company and we will not contact him again. Please be advised that although the cancellation is effective as of July 7, Mr. [redacted] may continue to receive some of his magazines for their full term of service. Again, Mr. [redacted] has no obligation to pay for any issues he may continue to receive. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s information...
regarding her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a representative from our sales
division and agreed to purchase this subscription service on July 21, 2015. Our
records further indicate that Ms. [redacted] contacted our customer service
department on July 28th; however, the call was disconnected while
Ms. [redacted] was confirming her mailing address.
I believe that this call
interruption was due to some major technical problems we experienced the day
before that resulted from one of our main servers crashing. We thought the
issue was resolved that day; however, there were some intermittent issues with
our phone carrier afterwards. This unfortunate and frustrating situation was
not expected and certainly not planned.
Please be advised that Ms.
[redacted]’s Midwest Periodical account reference number [redacted] has been
canceled. In addition, a refund was issued back to her credit card for the
initial payment she made at the time of sale. Moreover, a letter confirming the
cancellation was sent to Ms. [redacted] for her records. Be assured that Ms. [redacted]
has no obligation to our company y and we will not contact her again.
Please convey my sincere
apologies to Ms. [redacted] for any inconvenience this may have caused.
Very truly yours,
Jessica R[redacted]
Director of Compliance and New
Projects
Sir/
Madam:
Thank you for
taking the time to forward Mr. [redacted]’s information regarding his subscription
service with Midwest Periodicals.
I have
reviewed our files, which indicate that Mr. [redacted] was contacted by a
representative from our sales division and agreed to purchase this magazine service
on October 28, 2015. The details of the subscription agreement were presented at
length both verbally and in writing. Mr. [redacted] was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the service. Instead, Mr. [redacted] accepted the materials terms and
conditions and agreed to make all of the payments called for by the
subscription agreement.
With Mr.
[redacted]’s continued acceptance, his final service agreement confirmation letter
was sent the following day. The letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
price. Because we did not hear back from him, we relied on his earlier statements
and trusted he would honor his commitment to the agreement. In good faith, we
honored our commitment to Mr. [redacted] and purchased his magazine selections with
the publishers in advance for the magazines he had accepted.
On November
28, 2015, we received notification that Mr. [redacted]’s credit card was in a decline
status when we were not able to process his monthly payment. On December 14, a
representative from our billing department contacted Mr. [redacted] to make
alternate payment arrangements. Our records show that Mr. [redacted] provided a new
credit card number and authorized payments to be debited from his account beginning
on the 17th of December- recording file # [redacted].
We are disappointed
to learn that Mr. [redacted]’s concerns have not been resolved to his satisfaction.
It is certainly not our intention to continue a service unwanted by Mr. [redacted];
accordingly, his account reference number [redacted] has been cancelled and all
future payments have been voided from our system. Furthermore, a refund has
been issued back to Mr. [redacted]’s credit card for the last two payments he made.
Please allow up to seven business days for the monies to post back to his credit
card. Be assured that Mr. [redacted] has no further financial obligation and we
will not contact him again.
I trust that
this resolves all items related to this matter and they are to Mr. [redacted]’s
satisfaction.
Very truly
yours,
Jessica
[redacted]
Director of
Compliance & New Projects
RE: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted] information regarding...
her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a representative from our sales
division and agreed to purchase this subscription service on May 27, 2014. The
details of the subscription agreement were presented at length both verbally
and in writing. Ms. [redacted] was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service.
Instead she agreed to the terms and conditions and agreed to complete her
monthly payments. With Ms. [redacted] her continued acceptance, her final service
agreement confirmation letter was sent the following day. The letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price.
On July 3, a representative from
our billing department contacted Ms. [redacted] to inform her that her credit card
was in a decline status and to make alternate payment arrangements to bring her
account in good standing. Ms. [redacted] explained that she had yet to receive a magazine
therefore she was not willing to make payment arrangements. Our representative
reminded her that it takes approximately 60-90 days for her first issues to
arrive. Please be advised that we state the delivery time for the magazines during
the verification process. In addition it is disclosed in the final service agreement
confirmation letter. Ms. [redacted] then requested to cancel her service and the
call ended.
It is certainly not our intention
to continue a service unwanted by Ms. [redacted]. Accordingly, her account
reference number [redacted] has been canceled and the remaining balance
relinquished. Although the cancellation is effective immediately due to the
nature of the publishing industry, Ms. [redacted] may begin to and continue to receive
some of her magazines for their duration. Be assured that she has no obligation
to pay for any issues she receives.
Furthermore, to ensure that we do
not attempt to contact Ms. [redacted] again, she has been added to our “Do Not Call”"
list for future promotions.
Very Truly Yours,
[redacted]
Director of Compliance and New Projects
Re: Complaint # [redacted],
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] information...
regarding her subscription service with Midwest
Periodicals.
I have reviewed our files, which indicate
that [redacted] was contacted by our sales division and agreed to purchase this
subscription service on October 24, 2014. The details of the subscription
agreement were presented at length both verbally and in writing. [redacted] was
given many opportunities during the sales and tape-recorded verification process
to ask questions or decline the service. Instead she agreed to the terms and
conditions and agreed to complete all of her monthly payments.
With her continued acceptance her
final service agreement confirmation letter was sent the following day. The letter
restated the magazine titles, the number of issues for each magazine, her
monthly payment plan, and the total sales price.
Our records do show that [redacted] contacted our customer service department on November 3, 2014. [redacted] inquired
about canceling her service as she was concerned about future financial constraints
that could make it difficult to make payments. Our representative explained to
[redacted] that we take pride in our commitment to customer service and to call
us if anything like that should arise. He further explained that we have
programs specifically designed for our customers who experience financial difficulties.
[redacted] indicated that she was satisfied and would keep the service. This is
the last contact we have had with [redacted] until now.
It is certainly not our intention
to continue a service unwanted by [redacted]; accordingly, her account reference
number [redacted] has been canceled and the remaining balance relinquished. Be
assured that she has no further financial obligation and we will not contact her
again.
Very Truly Yours,
[redacted]
[redacted]
Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to forward Ms. [redacted]’s...
information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms. [redacted] was contacted by our sales division and agreed to purchase this magazine service on August 6, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With Ms. [redacted]’s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.
Our records further indicate that on April 23, 2015, Ms. [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch list. Our representative advised Ms. [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms. [redacted] would not have a payment due until July. Furthermore, our representative made adjustments that lowered Ms. [redacted]’s payment going forward as our way of apologizing for her frustration. Ms. [redacted] indicated that this was reasonable and acceptable at that time.
In December of 2015, we were not able to process Ms. [redacted]’s monthly payment from her credit card on file as it came back in a “decline” status. We made several attempts to contact Ms. [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach her. Subsequently, on May 5, 2016, Ms. [redacted]’s account was transferred to another office for further handling.
We are disappointed to learn of Ms. [redacted]’s continued concerns pertaining to magazine service. Please be advised that upon receipt of this information, Ms. [redacted]’s account was returned back to our office and is now canceled. Be assured that Ms. [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again.
Very truly yours,
Jessica [redacted]
Director of Compliance & New Projects
us why here...
Re:
Complaint # *** *** *** ***
Dear
Sir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward *** *** information regarding his
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this service on
October *** The details of the subscription agreement were presented at
length both verbally and in writing*** *** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceWith his continued acceptance, his final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, his monthly payment
plan, and the total sales price
Based
on *** ***’s depiction of the events that transpired since he agreed to
purchase our service, it is apparent that there is some confusion or misunderstanding
on his partWe apologize for this as this was not what we intended. For clarification, Midwest Periodicals is not
a “parent company” to any other sales offices nor are we affiliated with any
other magazine sales companies including “Coast to Coast Renewal, Inc”. We do; however, utilize a fulfillment and
service center company to process our orders to the publishers directly and to provide
“customer service” to our customers once they start to receive their magazines
I am certain that we are not the only
magazine subscription sales company that utilizes this fulfillment center in
the same capacity
On February **,
*** ***’* account with Midwest Periodicals reference number *** was
canceled as requestedUpon cancellation, the remaining balance was
relinquished and *** *** relieved of any further financial obligationWe
cannot speak to the continued calls or voice mails *** *** claims to be receiving except that we have made no
attempts to contact *** *** or collect any monies from him since he
canceled his account with us
A letter confirming
his cancellation with Midwest Periodicals has been sent for *** ***’s
records.
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re:
Complaint # ***, *** ***
Dear
Sir/
Madam:
Thank
you for taking the time to forward Ms***’s information regarding her
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 1, The details of the subscription agreement were presented
at length both verbally and in writingMs*** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceInstead, she freely accepted all the materials terms and
conditions and authorized her order to be processed as final to the publishers
As
a part of our Quality Assurance, Ms***’s final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, her monthly payment
plan, and the total sales price
We
make a financial commitment to the publishers on behalf of our customers;
therefore, we wait approximately days after the confirmation letter is sent
out to our customer before we submit their order for processingWe do this to
allow time for the service agreement to be received and reviewed by our
customer to make certain their order is to their satisfactionBecause we did not
hear back from Ms***, we relied on her earlier statements and trusted she
would honor her commitment to the agreementIn good faith, we honored our
commitment to Ms*** and purchased her magazine selections with the
publishers in advance for the magazines she had accepted
On
November 13, Ms*** contacted our customer service department with
concerns pertaining to making her monthly paymentsMs
*** explained that as of recent she is experiencing some financial
constraints due to unforeseen circumstancesIn an effort to assist Ms***,
our representative offered to defer her billing until February of Ms
*** indicated that this was reasonable and acceptable at that timeWe have
not had any further contact with Ms*** until now
Despite
the above, it is certainly not our intention to continue a service unwanted by
Ms***Accordingly, her Midwest Periodicals account reference number ***
has been canceled and the remaining balance relinquishedBe assured that Ms
*** has no further financial obligation to our company and we will not contact
her again
I
feel it necessary to mention that although Ms***’s account is canceled,
due to the nature of the publishing industry she may continue to receive some
of her magazines for their durationAgain, Ms*** has no obligation to pay
for any of these issues.
Very Truly Yours,
Jessica R***
Director of Customer
Service
Re:
Complaint # ***, *** ***
Dear
Dir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward *** *** information regarding his
subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that *** *** was contacted by a representative
from our sales division and agreed to purchase this magazine service on April
*, The details of the subscription agreement were presented at length
both verbally and in writing*** *** was given many opportunities during the
sales and tape-recorded verification process to ask questions or decline the service
Instead he agreed to the terms and conditions and agreed to complete his monthly
payments
With
his continued acceptance, his final service agreement confirmation letter was
sent the following dayThe letter restated the magazine titles, the number of
issues for each magazine, and the total sales price
Our
records do not show any evidence of *** *** contacting our office to request
cancellation or otherwiseIn fact, the only contact we have had with ***
*** since the time of sale was on May **, when our billing department reached
*** *** to make payment arrangements to bring his account currentIt was at
this time that *** *** agreed to pay off his remaining balance and
authorized five installment payments of $147.40-reference tape # ***He
requested that each payment be billed on the *** of the next five
monthsFor doing this he received a discount off his entire balanceThe first
payment was declined and despite our efforts in reaching *** ***, we were
not able to speak with himWe have has no further contact with *** *** until
now
We
were not aware of *** ***’s desire to cancel, until nowPlease be assured
that it is certainly not our intention to continue a service unwanted by ***
***; accordingly his account reference number *** has been canceled*** *** has no further financial obligation and we will not contact him again
Sincerely,
*** ***
Director of Customer
Service & Quality Assurance
Re:
Complaint # ***, *** ***
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this magazine
service on November 25, The details of the subscription agreement were
presented at length both verbally and in writingWith her continued
acceptance, her final service agreement confirmation letter was sent the
following dayThe letter restate the magazine titles, the number of issues for
each magazine, her monthly payment plan, and the total sales price
Our customer
service records do not show any evidence on Ms*** contacting our office requesting
to cancel or otherwiseIn fact, representatives from our billing department have
attempted to contact Ms*** to discuss her account, but they were unsuccessful
in doing soPlease be advised that we were not aware of Ms***’s dissatisfaction
with our service and desire to cancel until now
It is
certainly not our intention to continue a service unwanted by Ms***;
accordingly, her Midwest Periodicals account reference number *** has been
canceled and the remaining balance relinquishedA letter confirming the
cancellation has been sent to Ms*** for her recordsBe assured that Ms
*** has no further financial obligation and we will not contact her again
I feel it
necessary to mention that although the cancellation is effective immediately, due
to the nature of the publishing industry Ms*** may continue to receive some
of her titles for their durationBut again she will have no obligation to pay
for any issues she may continue to receive
Very Truly Yours,
Jessica R***
Director of Customer Service
& Quality Assurance
Re: Complaint
# ***, Linda Keith
sans-serif;">
Dear Sir/
Madam:
Thank you for
taking the time to forward *** *** concerns with respect to her
subscription service with Midwest Periodicals.
After
reviewing *** *** letter in which she expressed her concerns of having yet
to receive all of her magazines even though she paid off her balance early and
the notations on her account in our office; it was apparent that there had been
a misunderstandingWe wanted to resolve this misunderstanding as quickly as
possible therefore we contacted *** *** directly.
***, the
supervisor in our customer service department had the pleasure of speaking with
*** *** on June *** *** stated that she had only received magazines
thus far and nothing more and was worried that perhaps she wouldn’t receive any
others*** explained to *** *** that at the beginning of the service it
can take up to days for her first issues to arrive depending on how often
the magazine is publishedAny weekly magazines would arrive first then her
monthly publicationsIf she had any magazines that were published six or four times
a year on her order, they may take a little longer*** assured *** ***
that she would receive all of her magazines as promised and if she had any
further concerns to contact her directly*** *** indicated that she was
satisfied with this and will keep her service as it is.
I want to
thank *** *** for allowing us the opportunity to rectify this matter as well
as your office for offering a platform in which this can be done.
Very truly yours,
Jessica
R***
Director of
Customer Service & Quality Assurance
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms[redacted]'s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we received
the same complaint at our main office yesterday through the Kansas City Revdex.com and
have responded accordingly
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms[redacted] agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms[redacted]'s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms[redacted]'s address was changed on September per
notification by the [redacted] that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms[redacted] was contacted by our billing department
to assist her in bringing her account currentAt that time Ms[redacted] stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms[redacted] initiating contact with our
office nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms[redacted]Accordingly,
her Midwest Periodicals account reference number [redacted] has been canceled and
the remaining balance relinquishedBe assured that Ms[redacted] has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms[redacted] may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms[redacted]'s information regarding her subscription
service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 20, The details of the subscription agreement was
presented at length both verbally and in writingWith Ms[redacted]l's continued
acceptance, her final service agreement confirmation letter was sent the following
dayThe letter restated the magazine titles, the number of issues for each
magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms[redacted]'s credit card went into a decline status in September
of 2014; therefore we were not able to process her monthly paymentOur billing
department has made several attempts to reach Ms[redacted] to assist her in
setting up alternative arrangements and bring her account in good standingHowever, we were unsuccessful in doing so
On November
5, Ms[redacted] did call our customer service department and asked if her
account had been canceledBecause Ms[redacted]'s account was being handled in
our billing department our representative was trying to transfer her to that department
but was experiencing difficulty in doing soWhen she got back on the line to
advise Ms[redacted] of this, Ms[redacted] was not thereOur representative tried
calling Ms[redacted] back, but there was no answerPlease be advised that this
is the only contact we have had with Ms[redacted] since the time of sale
Despite the
above, it is certainly not our intention to continue a service unwanted by Ms
[redacted]Accordingly her account reference number has been canceled and
the remaining balance relinquished Be
assured that Ms[redacted] has no further financial obligation and we will not contact
her again
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re:
Complaint # [redacted]
",sans-serif>Dear Sir/ Madam:
Thank you
for taking the time to forward Ms[redacted] information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms[redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 18, The details of the subscription agreement were
presented at length both verbally and in writingMs[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask questions
or decline the serviceInstead, she agreed to the materials terms and
conditions and accepted the monthly payment plan for the allotted time her
service agreement called forWith her continued acceptance, her final service
agreement confirmation letter was sent the following dayThe letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price
On March 24,
Ms[redacted] contacted our customer service department and requested to receive
a list of the magazines that we currently offer so that she could make some changes
She also changed Winemaker magazine and replaced it with Country Living before
the call concluded
On August
24, Ms[redacted] contacted our office and requested to cancel her service due to
financial constraintsShe explained that she had medical expenses and no
longer could afford the magazinesOur records show that her account reference
number [redacted] was canceled as a result of this conversationMs[redacted] was
also added to our "Do Not Call" list for future promotions and a letter
confirming the cancellation was sent to her the following day for her records
This is the
only order that we have in our database for Ms[redacted] and it was canceled the
same day Ms[redacted] requestedWe do not show any evidence of Ms[redacted]
contacting our office to request cancellation prior to August Nevertheless,
please be assured that her account is now canceled and she has no further financial
obligation
I feel it necessary
to mention that due to the nature of the publishing industry, Ms[redacted] may
continue to receive some of her magazines for their durationAgain, she has no
obligation to pay for any of these titles that she may receive
Very truly
yours,
Jessica
R[redacted]
Director of
Compliance & New Projects
[redacted] [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding his subscription service with Midwest Periodicals
"text-align: justify;">I have reviewed our files, which indicate [redacted] agreed to purchase the magazine service on November 6, Our records further indicate that [redacted] made arrangements to pay his account off in installment payments, the last of which posted to his account on August 1, and paid his account in fullOn August 25, [redacted] called our customer service when he received an invoice for this account, which he thought might have been a billOur representative advised [redacted] to disregard the invoice and assured him that his account was paid in fullA letter confirming the "paid in full" status of his account was mailed to him following day for his recordsUpon further review, it appears that [redacted] was contacted by our renewal service division on the 27th of September and another account was established at that timeIt appears that [redacted] original account was flagged incorrectly by the representative he spoke to on August 25th which subsequently triggered a call which initiated this accountPlease be advised that upon receipt of [redacted] complaint we canceled this account immediately and marked our records accordingly to ensure we do not contact him again[redacted] has absolutely no financial obligation to our companyWe want to convey our sincere apologies to [redacted] for any inconvenience and frustration this has caused him as that was not our intention Please let us know if there is any further actions, we need to take to ensure [redacted] satisfaction Very truly yours, Jessica R[redacted] Director of Compliance & New Projects
Re:
Complaint # [redacted], [redacted]
"text-align:justify">Dear Sir/
Madam:
Thank you
for taking the time to forward [redacted]'s concerns pertaining to her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that [redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on April 14, Our records further indicate that [redacted] called
our customer service department on April 23, and canceled her orderUpon
cancellation a refund was issued back to [redacted]'s credit card for the
payment she made at the time of sale
I feel it
necessary to mention that on the morning of April 23rd we
experienced some technical difficulties with our telephone carrier which
subsequently disabled our phone lines for roughly an hourPlease convey our
apologies to [redacted] if she was not able to get through to us during this
timeHowever, be assured that [redacted]'s account has been canceled and
refunded as requestedIn addition, a letter confirming the cancellation has
been sent to [redacted] for her records
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re:
Complaint # [redacted], [redacted]
Dear
Sir/ Madam:
class="MsoNormal" "text-align: justify;">Thank
you for taking the time to forward Mr[redacted] information and concerns
regarding his subscription service with Midwest Periodicals
I
have reviewed our files, which indicate that Mr[redacted] was contacted by a
representative from our sales division and agreed to purchase the magazine
service on April 18, The details of the subscription agreement were
presented at length both verbally and in writingMr[redacted] was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Mr[redacted] agreed to the terms and
conditions and agreed to complete his payments
With
Mr[redacted]'s continued acceptance, his final service agreement confirmation
letter was sent the following dayThe letter restated the magazine titles, the
number of issues for each magazine, his monthly payment plan, and the total
sales priceThe confirmation letter is sent out to our customer so that they
have an opportunity to review their order and make certain it is how they understood
it to beMore importantly, if they have any questions or there is a
discrepancy- our toll free customer service number is provided so they can get
immediate assistance should they need itThis matter could have been resolved
much sooner had Mr[redacted] contacted our office after he received his
confirmation letter and noticed that only two of the five magazines were of
interest to himOur customer service records do not show any evidence of Mr
[redacted] contacting our office to request cancellation or otherwise
According
to the history and notations on Mr[redacted]'s account, they show that we
contacted Mr[redacted] on three occasionsOn May 20th, a
representative from our special promotions department contacted Mr[redacted]
regarding an offer available to him at that timeThis offer would allow Mr
[redacted] to receive a discount off the remaining balance on his magazine account
Our records show that Mr[redacted] declined the offerThe other two calls were
from our billing department regarding his monthly installment payment which was
declined by the credit card he provided at the time of saleUnfortunately, Mr
[redacted] abruptly ended these calls as soon as we identified ourselves.
We
were not aware of Mr[redacted]'s dissatisfaction with our service and desire to
cancel until nowIt is certainly not our intention to continue a service
unwanted by Mr[redacted]; accordingly his Midwest Periodicals account reference number [redacted] has been canceled and the remaining balance relinquishedBe assured
that Mr[redacted] has no further financial obligation to our company and we will
not contact him again
Sincerely,
[redacted]
Director of Client Services
Thank you
for taking the time to forward [redacted] concerns with respect to his [redacted] Yosely
Adams and her subscription service with Midwest Periodicals
"text-align: justify;">First and
foremost we are very sorry to learn of [redacted]'s medical condition and do
hope that she recovers quickly
I have
reviewed our files, which indicate that [redacted]s was contacted by a
representative from our sales division and agreed to purchase the magazine
service on [redacted]The information we have on file for [redacted]s such
as her home address, her spouse's first name and contact number match the information
[redacted] provided in his complaintWe do believe that she did agree to our
service; however, we have no intention of continuing the service or our collection
efforts due to [redacted]s serious condition
Upon receipt
of this complaint, we have instructed the agency to return [redacted]s' account
to our office and it is now canceled- reference number [redacted]Be assured that
[redacted]s has no financial obligation as the remaining balance has been
relinquished and we will not contact her againA letter confirming the
cancellation has been sent to the [redacted] at the [redacted]ddress for their
records
Respectfully,
[redacted]
Customer Support Manager
Re:
Complaint # [redacted] [redacted]
class="MsoNormal">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted]’s concerns regarding her husband [redacted]
and his subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that [redacted] was contacted by a representative
from our sales division and agreed to purchase this subscription service on March
6, 2015. The details of the subscription agreement were presented at length
both verbally and in writing. Mr. [redacted] was given many opportunities during the
sales and tape- recorded verification process to ask questions or decline the
service. With his continued acceptance, approximately seven days later Mr. [redacted]
was sent a written confirmation letter that provided all of the material terms
and conditions of his subscription agreement, including the number of magazines
he would receive, the term of each title, and the total cost of the
subscription package.
On March 19,
2015, Mr. [redacted] contacted customer service and changed all of the magazine
titles on his order. He wanted to receive Rolling Stone, Family Fun, Good
Housekeeping, Weight Watchers, and Quick & Easy Crochet. Our representative
made the requested changes and advised them of the 60-90 days’ time frame for
their first issues to arrive.
On July 28, a
representative from our billing department contacted Mr. [redacted] when his credit
card went into a decline status. He asked that we contact his wife to discuss
the matter. When we called Mrs. [redacted], she requested to discontinue the service;
however, she stated she would have to call us back to discuss further. This was
the last contact we had with Mr. and Mrs. [redacted] until now.
It is
certainly not our intention to continue a service unwanted by Mr. [redacted].
Accordingly, his Midwest Periodical service account reference number [redacted]
has been canceled and the remaining balance relinquished. Be assured that Mr.
[redacted] has no further financial obligation and we will not contact him again.
I feel it necessary to mention that although the
cancellation is effective as of July 29, due to the nature of the publishing
industry Mr. [redacted] may continue to receive some of his magazine titles for
their duration. He is under no obligation to pay for any of these issues he may
continue to receive.
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I don't agree with everything that the company stated. However as long as they are canceling the subscription and I have no further financial obligation I am satisfied with the resolution
Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Midwest...
Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is clear that Mr. [redacted] purchased his magazine subscription from Midwest Periodicals on March 31, 2016. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and we show that it was canceled on July 7, 2016 at the request of Mrs. [redacted]. Be assured that Mr. [redacted] has no further financial obligation to our company and we will not contact him again. Please be advised that although the cancellation is effective as of July 7, Mr. [redacted] may continue to receive some of his magazines for their full term of service. Again, Mr. [redacted] has no obligation to pay for any issues he may continue to receive. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s information...
regarding her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a representative from our sales
division and agreed to purchase this subscription service on July 21, 2015. Our
records further indicate that Ms. [redacted] contacted our customer service
department on July 28th; however, the call was disconnected while
Ms. [redacted] was confirming her mailing address.
I believe that this call
interruption was due to some major technical problems we experienced the day
before that resulted from one of our main servers crashing. We thought the
issue was resolved that day; however, there were some intermittent issues with
our phone carrier afterwards. This unfortunate and frustrating situation was
not expected and certainly not planned.
Please be advised that Ms.
[redacted]’s Midwest Periodical account reference number [redacted] has been
canceled. In addition, a refund was issued back to her credit card for the
initial payment she made at the time of sale. Moreover, a letter confirming the
cancellation was sent to Ms. [redacted] for her records. Be assured that Ms. [redacted]
has no obligation to our company y and we will not contact her again.
Please convey my sincere
apologies to Ms. [redacted] for any inconvenience this may have caused.
Very truly yours,
Jessica R[redacted]
Director of Compliance and New
Projects
Re: Complaint # [redacted], [redacted]
Dear...
Sir/
Madam:
Thank you for
taking the time to forward Mr. [redacted]’s information regarding his subscription
service with Midwest Periodicals.
I have
reviewed our files, which indicate that Mr. [redacted] was contacted by a
representative from our sales division and agreed to purchase this magazine service
on October 28, 2015. The details of the subscription agreement were presented at
length both verbally and in writing. Mr. [redacted] was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the service. Instead, Mr. [redacted] accepted the materials terms and
conditions and agreed to make all of the payments called for by the
subscription agreement.
With Mr.
[redacted]’s continued acceptance, his final service agreement confirmation letter
was sent the following day. The letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
price. Because we did not hear back from him, we relied on his earlier statements
and trusted he would honor his commitment to the agreement. In good faith, we
honored our commitment to Mr. [redacted] and purchased his magazine selections with
the publishers in advance for the magazines he had accepted.
On November
28, 2015, we received notification that Mr. [redacted]’s credit card was in a decline
status when we were not able to process his monthly payment. On December 14, a
representative from our billing department contacted Mr. [redacted] to make
alternate payment arrangements. Our records show that Mr. [redacted] provided a new
credit card number and authorized payments to be debited from his account beginning
on the 17th of December- recording file # [redacted].
We are disappointed
to learn that Mr. [redacted]’s concerns have not been resolved to his satisfaction.
It is certainly not our intention to continue a service unwanted by Mr. [redacted];
accordingly, his account reference number [redacted] has been cancelled and all
future payments have been voided from our system. Furthermore, a refund has
been issued back to Mr. [redacted]’s credit card for the last two payments he made.
Please allow up to seven business days for the monies to post back to his credit
card. Be assured that Mr. [redacted] has no further financial obligation and we
will not contact him again.
I trust that
this resolves all items related to this matter and they are to Mr. [redacted]’s
satisfaction.
Very truly
yours,
Jessica
[redacted]
Director of
Compliance & New Projects
RE: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted] information regarding...
her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a representative from our sales
division and agreed to purchase this subscription service on May 27, 2014. The
details of the subscription agreement were presented at length both verbally
and in writing. Ms. [redacted] was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service.
Instead she agreed to the terms and conditions and agreed to complete her
monthly payments. With Ms. [redacted] her continued acceptance, her final service
agreement confirmation letter was sent the following day. The letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price.
On July 3, a representative from
our billing department contacted Ms. [redacted] to inform her that her credit card
was in a decline status and to make alternate payment arrangements to bring her
account in good standing. Ms. [redacted] explained that she had yet to receive a magazine
therefore she was not willing to make payment arrangements. Our representative
reminded her that it takes approximately 60-90 days for her first issues to
arrive. Please be advised that we state the delivery time for the magazines during
the verification process. In addition it is disclosed in the final service agreement
confirmation letter. Ms. [redacted] then requested to cancel her service and the
call ended.
It is certainly not our intention
to continue a service unwanted by Ms. [redacted]. Accordingly, her account
reference number [redacted] has been canceled and the remaining balance
relinquished. Although the cancellation is effective immediately due to the
nature of the publishing industry, Ms. [redacted] may begin to and continue to receive
some of her magazines for their duration. Be assured that she has no obligation
to pay for any issues she receives.
Furthermore, to ensure that we do
not attempt to contact Ms. [redacted] again, she has been added to our “Do Not Call”"
list for future promotions.
Very Truly Yours,
[redacted]
Director of Compliance and New Projects
Re: Complaint # [redacted],
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] information...
regarding her subscription service with Midwest
Periodicals.
I have reviewed our files, which indicate
that [redacted] was contacted by our sales division and agreed to purchase this
subscription service on October 24, 2014. The details of the subscription
agreement were presented at length both verbally and in writing. [redacted] was
given many opportunities during the sales and tape-recorded verification process
to ask questions or decline the service. Instead she agreed to the terms and
conditions and agreed to complete all of her monthly payments.
With her continued acceptance her
final service agreement confirmation letter was sent the following day. The letter
restated the magazine titles, the number of issues for each magazine, her
monthly payment plan, and the total sales price.
Our records do show that [redacted] contacted our customer service department on November 3, 2014. [redacted] inquired
about canceling her service as she was concerned about future financial constraints
that could make it difficult to make payments. Our representative explained to
[redacted] that we take pride in our commitment to customer service and to call
us if anything like that should arise. He further explained that we have
programs specifically designed for our customers who experience financial difficulties.
[redacted] indicated that she was satisfied and would keep the service. This is
the last contact we have had with [redacted] until now.
It is certainly not our intention
to continue a service unwanted by [redacted]; accordingly, her account reference
number [redacted] has been canceled and the remaining balance relinquished. Be
assured that she has no further financial obligation and we will not contact her
again.
Very Truly Yours,
[redacted]
[redacted]
Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to forward Ms. [redacted]’s...
information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms. [redacted] was contacted by our sales division and agreed to purchase this magazine service on August 6, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With Ms. [redacted]’s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.
Our records further indicate that on April 23, 2015, Ms. [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch list. Our representative advised Ms. [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms. [redacted] would not have a payment due until July. Furthermore, our representative made adjustments that lowered Ms. [redacted]’s payment going forward as our way of apologizing for her frustration. Ms. [redacted] indicated that this was reasonable and acceptable at that time.
In December of 2015, we were not able to process Ms. [redacted]’s monthly payment from her credit card on file as it came back in a “decline” status. We made several attempts to contact Ms. [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach her. Subsequently, on May 5, 2016, Ms. [redacted]’s account was transferred to another office for further handling.
We are disappointed to learn of Ms. [redacted]’s continued concerns pertaining to magazine service. Please be advised that upon receipt of this information, Ms. [redacted]’s account was returned back to our office and is now canceled. Be assured that Ms. [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again.
Very truly yours,
Jessica [redacted]
Director of Compliance & New Projects
us why here...