Millennium Honda

Good afternoon
Yesterday, I received a message from *** stating that she wanted to speak with me regarding her vehicle purchase. I called her back around 5pm. She explained her dilemma. I told her, that she did not have to buy any products in order to get approved for
financing. I asked her to come down to cancel any and/or any of the products that she purchased. She said that she could not come back yesterday but that she was going to come in today, Sept *** after work. I explained that even if she was running late, I would wait for her as it is the end of the month and I usually stay late anyway. She asked if she was able to cancel all the products that she purchased and still keep the rate. I told her that she could cancel all the products. When I researched her deal on dealertrack while on the phone with her, I noticed that the deal had been turned down by almost every bank. I went on to explain that I did not have her deal in my office so I did not know all the particulars of the approval. I told her as long as the deal was not a "structured" deal she could cancel everything. I explained what a structure deal was and she said that it wasnt the case. Today, I pulled the folder from the office and was waiting for her to come in today after pm.
Instead, I received the same email you received. I was surprise. I had already spoken to her and agreed that she was going to be able to cancel everything. I called the number on the email but the voice mail was for someone name *** ***. Even though the email I received was supposedly from *** I replied back to *** and this is what I wrote..... """HiEverything that you are writing in this email was confirmed with *** yesterdayShe is coming here today to cancel the warrantyThanks ***"""
Yesterday, after I finished the conversation with *** I received a phone call from ***. I explained to the *** *** that I could not speak with *** regarding ***'s deal. He requested my email address. Based on the conversation with *** and my assurance that she was going to be able to cancel everything it is left to reason that she wasnt the one to write the complaint and the email
In short, I am just waiting for *** to come in. If I can be of further assistance please dont hesitate to contact me via email at *** or by phone at ###-###-####
thank you
*** ** ***
*** ***

The Vehicle had multiple oil leaks from the timing belt side of engineDue to the large volumeof oil/sludge on the side of the engine, the entire side needed to be degreasedbefore proceeding with oil leak diagnosis. It was determined that the camshaft oil seal and the crankshaft oil
sealwere the major source of the oil leaksDue to year and mileage of the vehiclea timing belt replacement was recommended which overlaps the labor charges torepair the oil leaks resulting in a discounted rateThe timing belt alsoshowed signs of degradation from contact with motor oil from the leakThetechnician replaced the timing belt and water pump and the camshaft andcrankshaft oil sealsThe oil leak portion of the parts & labor chargestotal approximately $The vehicle was tested for leaks after repairswere made and no leaks evident. The vehicle returned with a customer concern of oil leakingUnable to pinpoint source ofadditional oil leaks, leak check fluorescent dye was added to crankcase to helppinpoint leak. It was noted that oil pangasket and oil pump o-ring were also leakingCustomer declined repairs.The situation was reviewed by service advisor/ service manager/service director anddecision was made to complete the remaining repairs at no charge to customer.Oil pan gasket and oil pump seal were replaced, (RETAIL PRICE $ + TAX).The vehicle was leak tested after repairs and no leaks presentAs you can see Millennium Honda has gone above and beyond to ensure that *** *** is satisfied. We repaired the car and did not charge her the $932.07. We will gladly re-inspect the vehicle to ensure all oil leaks have been repaired.I hope you agree that we have acted in good faith and took care of our value customerthanks*** *** ***

They will keep on telling you anything not to give you back your money. I Went to finance a car a week ago (Saturday) and they requested my deposit which is fine but my loan was not approved with out a cosigner and I cannot get one so I requested a refund , they asked me to wait until monday they can possibly see what they can work out with the bank . On monday and Tuesday they werent able to get an approval . The sales rep I had Kevin said he will be processing my refund and I can pick it up on Saturday. It comes saturday now and Kevin says he is off to call the dealer and request to speak with a Manager . I called 4 times (have proof in my call log ) and was transferred to 4 or more different people each time . Then a woman comes on the phone and says refunds arent done on the weekends. My money was taken on the weekend so why a week later and I cannot get my money back. DO NOT GIVE THEM MONEY UNTIL YOU ARE APPROVED.

Good morning.  We contacted [redacted] to make an appointment.   We are working with the warranty company to get this repair covered.  Either way, even if it isn't covered Millennium Honda will cover it as good will this time.  We are scheduling an appointment with [redacted]...

to bring the car in.  He is aware that we will cover the repair.thank youRavel E M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The Customer brought in their vehicle to get a noise checked coming from the rear of the car.  The Technician heard a noise coming from the rear differential.  He addressed the noise with the customer (wife) and She agreed that it was the noise.  With the customer’s approval the...

dealership changed the differential fluid, brake and transmission fluid of the car. During the quality control test drive the Technician found a second noise coming from the back of the car and found to be a rotor.  The Technician spoke to the customer (wife) who verified that there in fact two different noises coming from the rear.  As a courtesy to the customer we fix the second noise at no additional cost the them.     In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrong. The Customer is requesting a refund for services in which the customer has stated in his complaint he approved. The Customer also admitted in his complaint that the noise problem came after he changed the brakes pads and rotors on the vehicle. The Dealership did not perform this changing of the brake pads and rotors, which may have directly caused the noise issue. As shown in the Customer’s complaint, the dealership was diligent in its handling of correcting the issue with the brakes. The dealership was diligent in consistently informing the Customer of the ongoing with his vehicle. This complaint should not reflect badly on Millennium Honda.If you have further questions feel free to contact me at ###-###-#### or via email at [redacted]thank youRavel E. M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Merchant graph very misleading: 6/** & 6/** only shows. I requested refund in person, fax, five times, [redacted] & [redacted], told each time 'Refund Put Through" 6/**/16 Sales Supervisor said: "[redacted]'. Again I went there on 6/**, showed refund processing  6/**/16. False responses 5 times; Refund on their schedule. Each occasion manager said: "[redacted]". False, it was the Manager who said all! Manipulative, yes, refund received today for $500.00. Never again![redacted]
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please accept our apology.  I spoke with [redacted] and refunded the credit card right away.  We dropped the ball.  I am not sure why it took so long because our refund process is really good.  We do refunds two times per week.  see attached copy of the credit card refund...

slipthank youRavel E. M[redacted]General Manager

Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote.  Including this coupon.  I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon.  I will reimburse him for the charge...

right away.  Please accept our apologies.   If [redacted] has more coupons they will also be honored.   He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel E. M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]           [redacted]Good afternoon.  I apologize for the refund taking so long.  The...

refund was done on June [redacted] 2016 so she be able to see it back on the card no later than Friday.  See screenshot from accounting above.thanksRavel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Wed 10/**/2016 12:56 PMGood afternoon!  I didn't respond back in a timely fashion with this response but it was closed due to that!  The manager contacted me on 10/5/16 almost a week and a half after I took my vehicle to another company on 9/**/16.  This was after I spoke to Greg and they set me up with an appointment yes!  I dropped my car off at 12pm and by 7pm I picked my car back because the rep. Could not get in touch with the warranty company AUL. Anytime I have called them I get an automated prompt!  So for them to use that excuse for a week prior and the. When they have my car unacceptable!  My shop all county auto in [redacted] took my info and called me when my car was done by that Friday and got in touch with the company no problem!   This same warranty Was sold to me by their sales department!  So how can you do business and sell a business product with a company you can't reach via phone?  Poor treatment very poor!  So from 9/**/16 until 10/*/16 when Greg called to check if the work was done, there was nothing!  He stated how he was sorry and wanted to do something as a courtesy for the treatment I dealt with!
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good afternoon.  I met with [redacted] about two weeks ago in the service department.  He explained the problem he was having with his car, namely squeaky brakes.  He explained that the car had to sit for over 8 hours.  We tested it but we were not able to duplicate the problem....

 Based on a video that he provided we replaced the pads and resurfaced the rotors.  He took the car and approximately 10 days later he showed up here stating that there were a more serious problem with the car.  I went on a ride with him and I heard a sound.  This sound was completely different that the sound in the recording.  The technician figured it out right away and in front of [redacted], we took the tire off and found a rock in between the rotor and the back up plate.  We moved the plate and the rock fell off.  We drove the car around and the sound went away.  The next morning I received a video from [redacted].  On this video she was showing the car making a very bad squeaking noise when she was leaving her house in the morning.  The sound would go away after they drive about one block and in order to duplicate it the car would have to sit for about 8 hours.  I invited them in and swapped cars with [redacted].  He took my pilot and I drove his.  I have been driving the car for 4 days now.  I have made recordings everyday.  I have been really trying to duplicate the sound.  I am braking and braking and braking.  I am excessively braking to try and duplicate it as [redacted] told me that he brakes a lot to get out of his driveway.   Definitely not  normal driving but I was trying to duplicate the problem.  So far I only heard one slight squeak that would be deem normal with the level of braking that I was doing.  One morning, I did not release the parking brake and it made the noise.  I recorded it.  It is a distinguished noise unlike the a noise that would come from using the service brakes.   Now, I can replicate the sound every time but only when using the parking brake to stop the car.  Those brakes are not designed to stop the car.  They are parking brakes.  I spoke to [redacted] I explained my findings.  I have been driving pilot demos since 2007.  I go through at least 12 pilots per year since my demos sell monthly.  At this time I find that the car is operating as designed.  I will show [redacted] when he comes to pick up his car.  If you need to see the videos I will send them.  These are large videos so I was not able to attach them..ThanksRavel E. M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand Ravel did call my house but I did not receive a cell phone call (my cell is ###-###-####). Perhaps it was a different cell that Ravel tried? Does Ravel have a direct line or cell to provide me? Also Paragon Honda in Queens has the red EX-L navigation 2016 available in stock and there is no need to wait weeks to find this car.They have provided me the same terms as Millennium. Perhaps Ravel can call my cell tomorrow if he has better news than today in terms of finding this car?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning...  This was brought to me and we agreed to refund the full amount.  I am not sure who refunded only $520.00 but I will look into it and make sure that a full refund is issued in the amount of $770.00.  I did look through his file and the credit score is 673 I did not...

want to attach it for privacy reason.  I will handle it today.thank you and our apologies for any problems this may have causedRavel M[redacted]General Manager

Good morning.    [redacted] and I have been working together on this issue.  I searched 5 states to see if any dealership had this car in the color he wanted.    We found that the car is not available.   We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday.   We secured the car but are waiting on the dealer to process the paperwork and payment for the swap.   We have our paperwork and payment.   I will call [redacted] as soon as the car comes in to schedule delivery.   I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment.   Their complete satisfaction is very important to us.   Thank you.  Ravel a M[redacted] GM

After reviewing the customer’s Revdex.com complaint, I felt it was necessary to contact the customer, [redacted], directly to address her needs. After a lengthy conversation with me, the General Manager of Millennium Honda, the customer has agreed that the possibility of doing a voluntary...

repossession came up at the beginning of the process in September. She has come to the conclusion that the best course of action is to surrender her previous vehicle to the bank. I don't think that the Millennium Honda has done anything wrong but as a gesture of good will and in good faith I will be providing the [redacted] with $1,105.00 to help her cover overdrafts fees and the insurance cost. An investigation of Charlie's actions by me uncovered that Charlie had nothing to gain when he suggested to help with the transfer. I spoke to [redacted] who mentioned that she feels bad because "Charlie was only trying to help her". This complaint should not reflect badly on Millennium Honda. We look forward to maintaining a good relationship with [redacted]. I have placed a $100.00 service credit on her account here at Millennium Honda. She will be able to use this credit to pay for service on her 2013 Honda Civic [redacted]. This credit has no cash value and can only be used at the Millennium Honda Service Department.   Thank youRavel E. M[redacted]General Manager

Good afternoon.   When a remote starter is installed properly starting the car without the key is not possible.  If it was installed correctly the system must have failed.  Please have [redacted] contact me at ###-###-#### or via email at [redacted]   I...

will repair or replace it.   We will make sure that he is satisfied.  We will also refund him the cost of the battery.  When [redacted] came in on December [redacted] 2015 we were just changing the Loaner fleet.  We did not have loaner cars.  We just got the new fleet of loaners registered this week.  I will be happy to get a loaner or a rental for [redacted]. Please accept our apologyRavel M[redacted]