Millennium Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
To start with, they are lying. They were talking to me not to my wife. It is me who explained the problem to them and I made sure that the problem has to do with the hardware. When the mechanic came to me (not to my wife as they stated) and told me that the issue has to do with the fluids. I clearly reply to him that it is not the reason behind the noise because I hear metal grinding in the back and it happens when I turn on the right. I told them that the noise is coming from the following components: pads, rotors or calipers. I also explained to them that I just changed my rotors and my pads so I think that the issue might be coming from the calipers. The mechanic insists that the fluids are the problem and by changing them, it will fix the issue. I said to him clearly word by word: “are you sure that changing the fluids will fix the issue?” he replied “Yes”. So I advise him to go for it, he is the mechanic. The dealer stated that the second noise was caused by the rotors and they fixed it. So what is the main reason behind coming the following Tuesday to replace the Caliper? They are lying. They never fix the issue, because I came back the following Tuesday to change the caliper. I still had noise in the back. The part was not there when I arrived even though I contacted them on Monday to make sure that they received the part. They confirmed that they have it and that I can come on Tuesday. I will be done so fast.  It was another lie. I went there; they did not have the part.They also stated that my wife told them that there are two different noises coming from the back. That is another lie. How can a normal person differentiate between 2 metal noises and be so precise to the mechanic to let him know that there are two issues in the back of the car? Does differential fluid, brake and transmission fluid really make a noise? Then, just imagine you add another noise coming from the rotors and the calipers, which is going to be so loud. Can a normal person still hear 2 noises, make the difference between them and advise the mechanic of them? Have you ever heard about a dealer fixing an issue for free and as a courtesy for no reason? The mechanic felt guilty because he made me change things that I did not have to do and he never listened to what I told him. Still they made me paid $400 and my issue was not fixed. I am still sticking to my complaint and if I can pursue legal proceedings against them, I will.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After reviewing the Customer’s complaint and file, we have found that the customer has been a loyal and consistent customer of our service department. As a gesture of the dealership’s good will, and in following with the customer’s loyalty, the Service Manager of the dealership, Greg A[redacted] will be...

contacting the customer today and will offer certain services to the customer at no charge including but not limited to a Loaner car and service fees. We hope this will resolve this complaint. Robert J. T** Legal Assistant General Counsel’s Office Millennium Honda

Good afternoon...I apologize for replying to this so late.  I changed my email address and only saw the second notice. My new email address is [redacted].  This refund was done on February [redacted] 2016 right after the customer cancelled.  The refund was put back on her [redacted]...

[redacted].  See transaction below.    [redacted]                              *
    
*   [redacted]   [redacted]   [redacted]       **   [redacted]    [redacted]
[redacted]      
*   [redacted]   [redacted]       [redacted]   [redacted]     [redacted]    **
*    *     *         [redacted]               [redacted]       [redacted]       [redacted]        Thanks[redacted] GM

Good morning.  Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes.  Please accept our apology.    [redacted]

Review: I had originally leased my Honda civic from Millenium Honda, and recently bought it out. When I bought it out I also bought the extended warranty. As an incentive to purchase the extended warranty I was promised 5 free oil changes. Here is where the problem comes in.

I had been initially told that the 5 free oil changes did not expire, and would last as long as I was under warranty. Now, as I am trying to get my fourth oil change, two managers that I spoke with, are telling me the oil changes expire after 2 years after I was explicitly told with my son and daughter there as my witness that they did not expire until the warranty did. They claim the paperwork I signed states the expiration date, even though I was told at the time of signing that "This paperwork does not matter, it is only to show service so they know you have your free oil changes." I was blatantly lied to.

I have spoke to multiple managers, and even contacted their parent companies [redacted], and no one seems to care and just tries to pass it off to someone else.Desired Settlement: I would like either monetary credit for what they would charge me for 2 oil changes they still owe me, since now I am going to have to pay elsewhere for an oil change, or for them to re instate my free oil changes at the dealership itself.

Business

Response:

Good morning. Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes. Please accept our apology. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Vehicle at this location and was lied to in regards to the contract. The dealership had put an extended warranty package on my contract without my knowledge. None-the less the warranty was through Toyota where as I purchased a Honda. I have now been waiting for a refund for the warranty, and they have failed to reimburse me in full, or reimburse me at all. The [redacted] at this location and the [redacted] were nothing but rude on the phone. While I was trying to get help from them, they kept yelling at me and telling me quote "we are not kids, stop being so mad." The services rendered and the agreement signed was all mislead and wrong. As a consumer I am now suffering because this company has $2000 of my money which as a result has got me wasting more and more hours on the phone trying to clean their mess to get back what is mine.Desired Settlement: I want a full REFUND, and compensation for the time wasted in resolving this issue.

Business

Response:

Good afternoon...

Yesterday morning I receive the attached message. Our [redacted] gave me the message that [redacted] called and that there is an attorney involved. I immediately call [redacted]. He began yelling right away and stated that we have been lying to him because we told him that he was going to receive a check within 24 to 48 hours. I explained that I was not familiar with the situation and asked him to fill me in. He told me that we refunded his warranty check and that it was not valid. He started yelling stating that he has been waiting for a long time and that we promised him the check back within 24 to48 hours. He game me name and the reason for the refund. He explain, that he purchased a car and purchase a warranty. He then said that he sold the car and came in to cancel the warranty and that the car was paid off. I took his name and number and promised to call him back right away.

I called the office and spoke to the warranty administrator. The warranty administrator could not find a customer with his name on file. I called him back to find out that the car was really purchased by his parents with him as the cosigner. At that time the Warranty administrator said that the warranty cancellation had been submitted and processed on April [redacted] (see attached) the cancellation request by the customer. I immediately called [redacted] and explained that when they cancelled the warranty they did not have proof that the car had been paid off. At that time, [redacted], the customer whose name was on the deal signed off to have the refund go back to the customer and the financial institution. The check was sent to the customer to endorse and forward to Honda for the second signature. Honda was the bank financing the purchase.

The check they received was made out to both, [redacted] and Bank. [redacted], deposited the check in his account and the check was rejected because he needed to get the second signature from the Bank. The bank promised him that they were going to send him a check for the refund 24 to 48 huors. Millennium Honda did NOT promise him anything since we had done all we could, cancel the warranty. When I called [redacted] yesterday, he understood that they had err in calling and accusing Millennium Honda of wrong doing. I gave him the phone number that he needed to call to get the check back with only one name since the car is now paid off (according to [redacted]). He did not like the response that he got from US. When I told him that there was nothing wrong with the check that he needed endorsed by the second party on the check and that he did not follow the instruction. I said to him, that he is calling threathning to call attorney for a mistake that he made. I explained that we did what we were supposed to do. He told me, in a threathing way...I am not a guy that you want to talk like that, believe me.

Most people would have apologize for the misunderstanding and for accusing the the dealership of issuing an "invalid" check. Instead, he threathened attorneys and Revdex.com complaint. Please see the attached documents showing that we processed everything right away.

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As a [redacted] to feel threatened by a consumer who is exercising their right to complain to the attorney [redacted] and the Revdex.com, there must be something wrong. I was lied to to from the start about this entire transaction. First and foremost the dealer had initially denied to REFUND the LOJACK device, a $700 piece of equipment, that was never installed in my vehicle until I told them I would complain. Now after several months of waiting for my WARRANTY refund I have grown tired of waiting. This service was placed onto my contract and was sold to me as "taxes and fees." When I had called [redacted], the [redacted] that helped my mother & I, to cancel this service he chuckled and said," Ok....I don't see what the problem is, we have your signature, I dont know why you want to cancel. It is part of our new car owner program." I asked over and over again for the REFUND and finally he had my mother and sister go to the establishment where they were dealt with neglect and their presence was not honored for almost 4 hours. It took me constantly calling the front desk to get their attention. Again my mother & sister showed up because I work in CT and was not in the area. They showed up based on a previous conversation that ended with a the dealer telling them to come in at a certain time and they will be helped. Finally after the disrespect that was shown to my mother and sister, they simply took paperwork from them and said they will handle it. I have yet to receive the money that they promised to refund, so of course I am going to be angry, frustrated, and disappointed when a promise from the dealer is not kept. I have been hung up on, I have been spoken to in tones that are mind boggling, and I have been told that there isn't anything we can do. I don't believe the dealer fully understands the nature of my complaint as their response was just a summary of a phone call when this situation dates back months, and one phone call is not ALL That took place in the time frame. It is unbecoming of the [redacted] and the entire establishment to talk down to me, as if I am doing them a disservice when all I want back is $2000 of MY money. As a consumer I also don't know what they are selling except for motor vehicles, so when I walk out and come across these problems I EXPECT them to have an answer and a solution for me. This entire situation has put a heavy set of stress on my family and I, never have I experienced such terrible & untrustworthy service in my life. If the dealer wants to keep writing back and forth about what took place, I am more than happy to dissect every little piece of detail with them until we COME TO A RESOLUTION and solve this. I am livid that my time is wasted on opening the eyes of a dealership to something called CUSTOMER SERVICE & LOYALTY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The check was not for $2000, it was for about $1800. At this point there will be no satisfying response from the dealer to rectify this situation. I have spoken to the warranty company and their response of course was "we will get you a check within 24 - 48hrs." Of course 24- 48hrs later I still DON'T have the money. Im tired of the lies, and all the run arounds I am getting from both the dealer and the warranty group. Im no longer asking for the money I am now DEMANDING to get back what is mine. This is not right for me, a consumer, to be doing YOUR work in order to get the money that is owed to me. Whatever it is I need it taken care of NOW. I don't understand how this situation has been brushed off for so many months. I have given the entire establishment the benefit of the doubt from the start and now I need results. This was the worst customer service I have ever received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning. I have answered this complaint to the best of my ability. The check has received his refunds for both the Lojack and for the warranty.

thank you

Review: Car dealer is neglecting to refund my payment in which I did not even purchase a vehicle from them because of deception. Rude employees beating around the Bush about my refund. I was told it was hundred percent refundableDesired Settlement: I want my refund paid in full.

Business

Response:

Good morning. [redacted] came in on August [redacted] to purchase an Accord. He left a deposit and was due to come and pick up the car the next day. His father called on August [redacted] and requested a refund. When we spoke to [redacted] we immediately refunded it. See attached snapshot of the refund. He called yesterday and we informed him that the refund was already done and that he should allow three business day. I apologise for any confusion

If I can be of further help dont hesitate to call. ###-###-#### or email me at [redacted]

thanks

Review: I bought this vehicle from this dealer and was told it was in excellent running condition. As soon as I drove it a few miles the engine light came on. I have had nothing but problems with this vehicle and the dealer refuses to handle their error. I've been down there several times and have been promised that they would take the vehicle back as a trade in due to their lying to me and have gotten the run around every time.Desired Settlement: I would like this dealer to follow through with their promises of putting me in a vehicle that runs. I have a full time job that is a 70 mile trip daily and now am at risk of losing it because of the problems I have had with this vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

After being contacted by your office I received a phone call and they gave me a new vehicle. Thank you for all of your help.

Sincerely,

Review: I went to Millennium Honda to learn more about the 2013 Accord. [redacted], my sales person, explained the car to me and made mention of the high-tech i-Mid system which makes the car fully hands free (Pandora, Texting, voice dialing etc.) After learning about all these features I decided to lease the car. [redacted], the delivery co-ordinator set up the i-Mid system for me, calling out special attention to the texting feature that make the car "fully hand-free" as per the sales pitch I got from [redacted]. I could not test the system out as my cell phone battery died (I had been in the dealership several hours at this point). I later found the texting feature was not working and called the dealership. They told me to call or come in and they would set the system up for me so it would work. When I went in, I spoke with a delivery co-ordinator who identified herself only as [redacted]. She walked out to my car and asked me what phone I have. I told her I have an iPhone and she said that phone is not compatible with the i-Mid text feature. I said but my sales person knew I had an iPhone as I made this VERY clear during the course of learning about the car and the i-Mid feature. I inquired as to why I wasn't told this and she stated that they do not tell people that the feature is not compatible because it looks bad. I left and then called and spoke with a manager who put me in touch with [redacted]. [redacted] asked me what would make me a satisfied customer. I asked for a $1000 credit, what I though to be the value of the feature that did not work. She said the dealership does not give money and offered me All-Weather floor mats. I told her that it's fine if the dealership does not give money, but I would like to settle with something comparable to the feature that I do not have and was promised to me by Millennium Honda. She said the floor mats were worth $500 but according to Honda.com they are actually approx. $170. I asked that she speak with her Manager to see if there was something else that he could do and told her I just looked at the Honda website which is also unclear about the compatibility of the phone and that I felt it was the responsibility of the sales team to disclose the functionality of the i-Mid system at the time of the sale. [redacted] called me back a few days later and I explained I could not speak with her as I was at a wake. She refused to call back later and stated that since I did not take the mats they would give me nothing because I keep asking for money (which was untrue)Desired Settlement: I would like a written and signed apology from [redacted] and the [redacted] of the dealership. The customer service experience is by far the worst I have ever experience. Anything in addition to the apology would be at their discretion.

Business

Response:

Good morning...

[redacted] came in to specifically lease a 2013 Honda Accord Sport. He knew exactly which car he wanted and knew how much he wanted to pay because he came in on the exact car that was advertised. [redacted]'s car functions the exact same way in which it was explained to him. In an email to us he mentioned that he was not happy with the way Honda Motor Company advertises the features

The problem is that [redacted] iphone is not compatible with this system and to [redacted] it is rediculous that the system does not work "with the most popular phone in the United States"

below is an email he sent to [redacted]. He is not happy with the disclaimer. That is why we told that if he has a problem with the way Honda describes the feature that he should contact them as Millennium Honda cannot take responsibility for what Honda Motor Company Co. puts up on their webiste.

Hi [redacted],

Thank you for your call. Please click through to the link from Honda.com.

I also highlighted the text in question and attached it as a pdf. It clearly reads that you can see everything from what’s on your radio to incoming texts. The way the footnote reads suggests that phones with Bluetooth are compatible. Clearly, that is not the case. After finding out that the feature does not work with iPhone, I was told the text feature only works with Blackberry.

In addition, just one line down, it also specifically calls out that i-Mid communicates with the iPhone. The video on the Honda website uses the text feature to exhibit how great the i-Mid system really is. This is VERY misleading. Honda is promoting the feature that cannot even be used with the most popular smart phone in the United States.

Millennium Honda tried to work with [redacted]. Even though, we knew that the problem was not the features of the car but the compatibility with his phone we still offered him all weather mats just to help him a little bit. We told him that we did not misrepresent the feature of the car but that we wanted to give him mats for his troubles. He saw this as an admission of guilt at stated that "I want at least $1,000.00 plus the all weather mats and maintanance for the life of the car to be used at Huntington Honda. He stated that unless we gave him everything he requested he will blast us all over the internet. Since then [redacted] has gone to dealerrater, and other sites and gave us bad reviews. Every time he writes something the story and the personnel changes. He even quoted ME on one of his review stating that "The [redacted] claims they have a do what it takes attitude in helping the customers buy a car. But a leave me alone attitude when it comes to solving problem." This quote is absolutely not true. It is libelous and defamatory to me.

[redacted] has been completely unreasonable with his demands. He misrepresented the conversation he had with [redacted], [redacted] and [redacted]. In fact, [redacted] called him to and he hunged up on her. He said unless you are giving me what I requested just leave me alone. \

I hope that you can see that Millennium Honda has acted with integrity and has not done anything to misrepresent the features of this car. This is a compatibility issue with his Iphone. He should be contact American Honda Motor Company as his problem seems to be with the disclaimer.

If you need further clarification dont hesitate to email me or call me at ###-###-####

thanks

[redacted], [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 9620168, and have determined that my complaint has NOT been resolved because:

Review: Millennium Honda provided my Personal Identifiable Information (PII) to a 3rd party without my consent. I actually verbally declined and told them I was not intersted and DID NOT want the service and did NOT Authorize them to provide my information to a 3rd party.Desired Settlement: They need to change their process for when a customer OPTS OUT that they do not provide informaiton to any 3rd party and for the 3rd party to send a certificate of destriction of my PII.

Business

Response:

Good Morning.. I have searched for this customer's name in our database and I cannot find anything related to Pi Champs. It does not show that he has ever been in our showroom. He has never been in our service department either.

Can you please have him provide more information so that I can pull his record. The phone number he provided is [redacted]. The email address he provided is also not a working email. see below

Mail Delivery Subsystem [redacted] 11:50 AM (0 minutes ago)to me Delivery to the following recipient failed permanently:

Technical details of permanent failure:

[redacted] tried to deliver your message, but it was rejected by the server for the recipient domain [redacted] by [redacted] [[redacted]].

I tried emailing him to get more information but as you can see the email does not work

please let me know how I can proceed.

Thanks

Review: Worked with saleperson on 10/** and put $500 deposit on car and salesperson stated he would call me during the week of October ** with status of vehicle. starting on Thursday October [redacted] I have called each day with a detailed message for live receptionist asking for sales person to call me back. She informs me each time he is busy. I have called 7 times on 7 days so far with not a single return phone call. Starting on October [redacted] I called and asked receptionist to have sales person or manager call me back to return my $500 deposit and cancel my order. I still have not received a single phone call returned to me by this company. It is very evident they don't want my business so I need to get my money back and look elsewhere for a vehicleDesired Settlement: Return 500 dollar deposit and cancel car order

Business

Response:

I want to start by apologizing to [redacted] and his family. I called just called and spoke with Jennifer about the deal. Adeleke, the sales person was out on maternity leave. The car is still waiting to come in as it has not been located yet. This car in red is extremely difficult to get. It can take a few more weeks. [redacted] has purchase several cars from us and is a valuable customer to Millennium Honda. I would like to speak with him so that I can rectify the situation and make sure that he is happy if he allows us to find him the car. I called his cell phone and left him a voice mail. I will wait for his call but I am sure that we can work it outthanksRavel E. M[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand Ravel did call my house but I did not receive a cell phone call (my cell is ###-###-####). Perhaps it was a different cell that Ravel tried? Does Ravel have a direct line or cell to provide me? Also Paragon Honda in Queens has the red EX-L navigation 2016 available in stock and there is no need to wait weeks to find this car.They have provided me the same terms as Millennium. Perhaps Ravel can call my cell tomorrow if he has better news than today in terms of finding this car?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning. [redacted] and I have been working together on this issue. I searched 5 states to see if any dealership had this car in the color he wanted. We found that the car is not available. We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday. We secured the car but are waiting on the dealer to process the paperwork and payment for the swap. We have our paperwork and payment. I will call [redacted] as soon as the car comes in to schedule delivery. I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment. Their complete satisfaction is very important to us. Thank you. Ravel a M[redacted] GM

Review: I went to Millennium Honda service Dept for my 08/**/2015 appointment scheduled for 9:30 am for an an oil & filter change for my 2011 HONDA CR-V and was told that the Buy one get one oil change was only a one time thing. Gregory A[redacted] politely told me that it was not for life.

I expect Millennium Honda to honor their coupon advertised on their website in January of 2014 (I have a photo of the ad). I paid the full cost an oil & filter change my last visit and this visit should have been free!

I expect a refund for my oil & filter change on 08/**/2015 and Millennium Honda to Honor the Original Ad by allowing me to Buy 1 Get 1 Free Oil & Filter change for as long as I own my car!

Original Ad stated, "Honda Oil and Filter Changes BUY 1 Get 1 FREE For as long as you own your car *Valid only at Millennium Honda. Cannot be combined with any other offer. May not be used toward previous purchases. Must present coupon at time of write-up. Hondas only."Desired Settlement: Refund and Honor Buy 1 Get 1 Free Oil and Filter Change as long as I own my car!

Business

Response:

Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote. Including this coupon. I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon. I will reimburse him for the charge right away. Please accept our apologies. If [redacted] has more coupons they will also be honored. He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel E. M[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a car from this dealer. During my transaction they had me meet with 5 different people, all of which gave me different figures. I made it clear to the sales man [redacted] that everything needed to be included in order for me to agree to the sale. He guaranteed me this. He guaranteed me that my 3 remaining payments and mileage on my lease I was turning in would be taken care of by the dealership with my new purchase. He put all the numbers together and had me sign.

I trusted him and the 5 sales individuals he sent to meet with me.

Well the figures he did were wrong.

After I left with my new car, my old car maker contacted me stated that my car wasn't paid.

This dealership mislead me and had me sign paperwork that was not correct.

When I called them directly to try to get the situation corrected, my sales man didn't know the [redacted] name, forcing me to call back and speak to someone else. The only thing the sales man [redacted] could say is "you signed it."

I then spoke to the [redacted], [redacted], who was argumentative yelling at me telling me the same thing, "you signed it." He was irate that I was questioning his dealerships trustworthiness!

The dealership is not will to assist with an issues that they promised won't not occur.Desired Settlement: I want them to pay what they promised they would, that they said was included in my contract; the mileage in the amount of $644.41

Consumer

Response:

At this time, I have not been contacted by Millennium Honda regarding complaint ID [redacted].

Sincerely,

Business

Response:

I went over the deal with the sales person, [redacted], and all the [redacted] involve. I also pulled all the documents from the original transaction. See the attached buyer's order.

The was made on the phone. She said that she had 3 payments totaling $2,217.00. We wrote up the lease order that stated that we would make the three payments with other obligations on mdx.

There is nothing on the lease order regarding mileage. As a gesture of good will I am willing to offer some service credit in the amount of $644.41. That money can be used in our service department for any maintenance or repairs on her car.

I hope that this to her satisfaction.

thank you

Review: I purchased a BWM (2009) from Millenium late last year. About 2 months after the purchase, I unlocked the car and the battery soon went dead. I called Road Assistance and when they came could not start the car even with jumper cables. I was towed to Millenium about 10PM and, I left the car there. The next day I was called and told that I needed a new battery, which to me seemed ridiculous as with any purchase the battery should have been good. I purchased the battery for $233.41 and about a week later the same thing happened again, when I tried to start the car in the morning, there was no power, towed to Millenium and at this time wanted to get a different car. This happened a total of 3 times and the last time Millenium decided to take vehicle to BMW to have it check out. BMW told them that there had been a recall on car due to a bad cable that was not conducting from battery to the engine. BMW repaired the car at no cost and when I asked Millenium for the battery refund, they first told me that I would be reimbursed. Weeks passed and each person that I spoke to kept telling me to speak with someone else. Eventually my efforts to be reimbursed were just being ignored. over 2 weeks ago I received a call from [redacted] ###-###-#### who called to inquire about my satisfaction, I told that he would look into it. Received several calls from 3 different people who just passed it to the next person. Calling [redacted] for a week I have been leaving voicemails and no call back.Desired Settlement: I would like to have a refund from Millenium and an appology since there apparently was nothing wrong with the first battery as BMW did confirm that it was a cable issue and there was a recall on vehicle to have the wire repaired as the car would not be able to start and that would drain the battery. I was told by a Millenium that I needed a new battery and forced to purchase one when there was no need.

Business

Response:

Good afternoon...

Being that we are a Honda store it was impossible for us to pick up the battery codes. [redacted] is absolutely right and We will be issuing a refund today in the amount agreed.

thank you and our apologies to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a vehicle from them in 2013, my finance manager was Hiresh. While sitting with him, he asked if I wanted the extended warranty. I told him I did not want it because Honda is a good brand, and I didn't think I would use it. He stated that if I did not use it, they would refund it once it expired, as long as I made no claims against it. The fact that I would get a refund if I did not need to use it changed my mind, so I purchased it.

I did not need to make any warranty claims, and intentionally did not do so once the vehicle was close to the 100,000 mile mark as I rather get the refund. I recently went back once my vehicle hit 100,000 miles, as the warranty was good up to 100,000 miles.

Hiresh then informed me that because the vehicle's mileage was more than 100,000 prior to seven years after the vehicle's first in-service date, the warranty guarantee was rendered invalid, and no refund could be given to me. I explained to him that this seven year limit was not mentioned when he was selling me the warranty. The only information he gave me was that if I did not use it, I would get a refund.

I requested to speak to the manager of the department, as it was a Saturday, he said the manager would contact me on the following Tuesday, which never happened.

This business practice is wrong for two reasons:

Firstly: They do not mention that if the mileage limit of the warranty is hit prior to the year limit, no money is refunded.

Secondly: They tell the customer that if no claims are made they get a refund, inciting the customer to not make any minor claims against the warranty, with the false hope of a refund if not used.Desired Settlement: I request the refund of my warranty as originally stated to me by my finance manager, Hiresh.

I also request that going forward the business take steps to ensure customers understand that the warranty guarantee is only valid if they do not exceed the mileage portion of the guarantee. I think they are intentionally not stating this important detail.

Business

Response:

Good afternoon. I apologize for the delay. I answered this once before but the email never went through. [redacted] is correct when he says that he did not see the value of purchasing a warranty on a Honda. He only became interested in purchasing an extended service agreement when the option to include a "Service Contract Reimbursement Guarantee."According to [redacted] "the finance manager" [redacted] had many questions which were all answered and confirmed by the form given to him to read and sign. As with any reimbursement agreements, there are terms that must be met. I have attached the a copy of the actual document. Below are some highlights of the key terms that must be met in order for the reimbursement to paid. -- the VEHICLE SERVICE CONTRACT ADMINISTRATOR, must provide written confirmation that NO CLAIMS have been made up to the EXPIRATION DATE (miles excluded) of the vehicle service contract. If no claims have been made you qualify for the reimbursement subject to all other conditions.-- a copy of the current vehicle registration, a copy of the sales contract, a copy of proof of current insurance, and a copy of the original vehicle service contract issued to the customer must be submitted with the claim for reimbursement--the claim for reinbursement, together with all the required documents must be submitted within 60 days after the EXPIRATION DATE. ---NO reimbursement guarantee claim may be filed prior to the EXPIRATION DATE shown on the reverse side, even if the Vehicle Service Contract has other expired by reason of the amount of miles driven. As you can see, the EXPIRATION DATE, and the EXCLUSION OF THE MILES is written every where in the Reimbursement Guarantee form. [redacted] will be eligible for reimbursement once the Vehicle Service Contract expires.I hope I was able to explain our position clearly but if you have any questions feel free to call me at ###-###-#### or email me at [redacted]thank you[redacted]

Review: I recently put a $500 deposit down on a vehicle when I realized the vehicle deal was not right for me they refused to give me a refund I've called and filled out multiple claims for a refund through the business I've just gotten the runaround, i've been to the business multiple times to fill out forms with no resultsDesired Settlement: Refund

Business

Response:

My apologies to [redacted]. We will never refuse to give back a deposit. Our policy is to refund every deposit regardless of the reason for cancelling the transaction. In this particular case, our process failed because the person who receives the request to cancel and refund the deposit has been out sick since October. The refund was done this morning. I attached a copy of the credit card refund. Disregard the date on the slip. The credit card machine is stuck on 2002. [redacted] should see the refund withing three business days. Once again, please accept our apologiesthank you[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 2013 Honda Accord is starting without any keys inside of it. Anyone can start my car and drive it without keys. Millenium Honda stated the remote start that they installed was installed incorrectly. They did not fix the problem the day it was discovered on December **, 2015. The service advisor stated he will call to set up an appointment but has not called and he has not returned any of my phone calls. I have called every week since the issue was discovered and I spoke with a manager twice but this issue is still outstanding. Please provide assistance.

The day the issue was discovered they changed the battery to my key fob because there is a low key battery sign blinking on my car. Changing the key fob battery did not fix the problem, the issue was the remote start and Millennium Honda still charged me for the key fob battery even eventhough the issue was their fault.Desired Settlement: I would like Millennium Honda to replace, repair and correctly install the remote start they installed. I believe I am also entitled to a refund for the key fob battery they replaced that ended up not being the issue.

Business

Response:

Good afternoon. When a remote starter is installed properly starting the car without the key is not possible. If it was installed correctly the system must have failed. Please have [redacted] contact me at ###-###-#### or via email at [redacted] I will repair or replace it. We will make sure that he is satisfied. We will also refund him the cost of the battery. When [redacted] came in on December [redacted] 2015 we were just changing the Loaner fleet. We did not have loaner cars. We just got the new fleet of loaners registered this week. I will be happy to get a loaner or a rental for [redacted]. Please accept our apologyRavel M[redacted]

Review: On 11/**/13 I met with [redacted], sales representative from Honda to purchase a transmission. I was informed that cost for the transmission is $3,212.03 which included a core charge of $1,200 (The core charge the cost of the damaged transmission). [redacted] said that when I returned my damaged transmission I would receive the $1.200 credit. I explained to him that the transmission is flood damaged and he said that it's not problem. I purchased the transmission at the agreed price. The receipt that I received from Honda state that the transmission is flood damaged and it also reflect that the $1,200.00 core charge.

I returned the flood damaged transmission/core on 12/*/13 and was told that I would get the $1,200 back on my credit card within a week. I waited for over two weeks and did not get my money back. I called and spoke with the [redacted] and he said that he would check why I did not get back the money. Weeks went by and I still did not get back the $1,200.00. Now the [redacted] is saying I cannot get the money back because the transmission/core that I returned has flood damaged. This was not mentioned to me before; there is nothing on the receipt, in the store, outside the store that state that they do not accept flood damaged transmission.

This is bad busines. I need for Honda to stick to what they agreed to and return my $1,200.00.Desired Settlement: $1,200.00 refuned to my credit card.

Business

Response:

Goodl morning..

[redacted] came in to purchase a transmission for a 2013 Honda Odyssey with less than 2000 miles. Every Honda comes with a 3 years or 36,000 miles and a 5 years 60,000 miles power train warranty. When [redacted] asked to purchase a transmission for that car we asked why he is buying a transmission because the car should be cover under the manufacturers warranty. He said that the car was flood damage. At that point we ran a VIN Status check on the Honda Interactive Network and found out that he purchased the car knowing that the warranty had been revoked due to the flood damage. We sell a lot of parts for flood damage cars. We know that that these so called, Sandy Cars, are not covered under warranty. We explained to him how it normally works. [redacted], told him that we cannot determine if he will be reimbursed for the core since only the manufacturer can determine that once the look at it. This is the same process for any warranty repair. even when the car is not a flood damage car. The manufacturer (Honda Motor Company) has to analyze the part to see if it was due to a failure of the part or if it had to do to external causes like lack of maintenance or in this case flood damager. [redacted] inform [redacted] that this, possible refund for the Core would come from Honda Motor Company.

At this point [redacted] agreed to purchase the transmission. When the Core was rejected by Honda, [redacted] called the credit card company and challenged the charge. They requested documentation and we gave them our paperwork.

[redacted]'s wife called here alleging fraud on the parts [redacted]s. Everything she told me that day was a complete fabrication. [redacted] requested documentation. We provided him with all the proper documentation.

In short, after Hurricane Sandy, we have had numerous customers coming in purchasing parts that would normally be under warranty. Anytime someone tries to pay for something that would normally be covered under warranty it raises a flag and we explain to the customer how the process work and they understand and we have never had a problem.

Why would a customer want to buy a transmission and do all the heavy lifting when he can just have the car towed to a dealership and have it replaced for free under warranty?

I am well aware of this situation and I am fully confident that the Millennium Honda didnt do anthing wrong.

[redacted] is also taking us to small claims court.

If you need any further documentation please let me know

thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is disturbing why Ravel Mejia is pretending not to

comprehend what the real issue is and in addition, making up stories to change

the facts. The response that you

received from Millennium Honda is far from the facts and the issue at hand.

The transmission that I purchased from Millennium Honda has

NOTHING to do with warranty, nor with the year or mileage of my vehicle. There was no VIN status check done on my

vehicle on the date that I purchased the transmission. There was no issue about warranty. I know that my transmission was not covered

under warranty and never pretended that it was; that is why I purchased a brand

new transmission and paid for it in full.

The only person that was in the store at the time of purchase was [redacted],

my mechanic and I.

However, the issue is that when I purchased the new

transmission from Millennium Honda, I was advised by [redacted] to bring in my old

transmission (CORE) and that Honda Millennium would refund me $1,200 for my old

transmission (CORE). I was not informed that my refund was contingent on Honda

Motor Company analyzing my part to determine refund. My receipt indicates the full price of the

transmission and the $1,200.00 core charge that I paid. When I brought in my old transmission, I was

again informed that I would receive the $1,200.00 within a week on my credit

card.

Millennium Honda need to stop talking about warranty now because

they know that this purchase had nothing to do with warranty. They need to stop making false statement

about what [redacted] said and have [redacted] speak for himself. When I began to get the run around from Honda

and not my $1,200, I went to the store and asked to speak with [redacted] so he

could verify what he told me, the [redacted] refused to have me see him. Millennium

Honda took my old transmission (CORE), guaranteed $1,200 refund and refuses to

honor their agreement.

Yes, I did file a claim with small claims court because what

this company has done to me is wrong and is unethical. If I had known they were dishonest, I would

not do business with them. [redacted]s

trying to cover up for his workers instead of doing what is right. I would not want another consumer to share my

horrible experience.

If you require additional information, please

contact me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I went in to check on possibly buying a used vehicle. I saw something I liked and spoke to a sales rep Justin and then was referred to the credit specialist haresh nainani. He was being very assertive in requesting a deposite of anything which he stated numerous times was totally refundable if I didn't want the vehicle for any reason. I left a hundred dollar deposit and he was working on the the finance numbers. He said that he would work on it and would get back to me the next day. When we spoke the next day I decided that I could not afford the monthly commitment and would not be buying the vehicle. I requested the deposit get put back on my credit card and haresh stated that it would get done asap. It has been weeks later and all I get is the run around about why they have not credited my card for the hundred dollar REFUNDABLE deposit. All I want is my deposit back at this point and they are being very uncooperative in getting this done. TDesired Settlement: Refund my $100 deposit asap.

Business

Response:

Good afternoon...I apologize for replying to this so late. I changed my email address and only saw the second notice. My new email address is [redacted]. This refund was done on February [redacted] 2016 right after the customer cancelled. The refund was put back on her [redacted]. See transaction below. [redacted]

[redacted] Thanks[redacted] GM

Review: Dealership was not authorized to charge my credit card. However they charged it for $500 and fail to return the money back to credit cardDesired Settlement: Refund , explanation and apology

Business

Response:

Good afternoon.

[redacted] came in a made a deal with the sales person and one of the managers. He gave us the credit card to leave a deposit. We rand the credit card and printed the lease agreement. At that point he noticed that the lease through Fusion and a credit Union (not Honda) he requested that we use Honda for financing. [redacted] informed him that if we use Honda for financing the payment will be higher. That is when [redacted] requested that his credit car not run. The credit card was as process per our refund policy (see attached)

thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Main complaints have not been answered in particular:

1. Why credit card was charged without signed authorization?

2. Why unauthorized transaction was not refunded?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning..

Once the customer and a sales person agree to make a deal, the customer gives his credit card to leave a deposit. In this case the agreement was made and the deposit taken. Once the credit card was ran (not signed yet) the customer determined that he did not want to lease through any other bank other than Honda Finance. We had authorization to run the credit card. He did not sign it because the bank was not the bank he wanted to lease with.

We processed the credit card refund and submitted proof that it was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: