Miller-Frost, Ruth I., MD

Complaint: ***
I am rejecting this response because:
Yes, that is correct that I did recieve messages AFTER informing them that I had filed a complaint with the Revdex.com Prior to that no one would reply to my messages, going back to my original message in August, requesting information about my loans and aid, and no one would ever answer my questions or concerns I have not signed anything, and do not intend to sign anything because no one has ever been forthcoming with all of the financial information
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:From: *** *** ***Subject: BB ComplaintDate: July 1, at 3:52:PM EDTTo: ***Cc: *** *** *** Thank you for answeringI have submitted the email several timesYes the professor was remiss in response to my email explaining that I didn’t think I would be able to manage the classI have since sent a copy of my unemployment documentation and a check for 212.50, more then the drop fee and enough to cover one weekI sent this June 25th to *** ***His name was on the denial letterI have spoken with my attorn who said that there is a law that says the plaintiff is required to prove proof of loss of profitI don’t want to get that far, but I am willing to go there because of the lack of reason that I have experiencedYou have already lost my future tuition because I withdrew….Its too badAll my other professors were professional and extremely helpfulAs was my adviser ***Thank you
Sincerely,
*** ***

The student began enrollment in credits over two week modules for which she completed credits in the first week module and participated for two weeks past the add/drop period in the second 8-week module The student is financially responsible for the courses. Several
University representatives including her Tuition Planner and her Student Accounts Processor have reached out to assist her in completing the payment process in order to continue with her studies. Additionally, the Director of the Office of Student Finance for the Online Education Institute also reached out to resolve the matterWe will continue working directly with the student to resolve this matter

The student initially enrolled at Post University with a clear understanding that she had less than her full eligibility available to complete her degree because she had already used part of her funding at a different university With this knowledge she had time to financially plan how she would complete her degree when her limits were met Periodically she was provided award letters which included the amounts that reduced her remaining aggregate loan availability These were issued on the following dates:Award Letter Issued 7/26/2012 Award Letter Issued 4/12/2013 Award Letter Revision Issued 9/24/2013 Award Letter Revision Issued 10/21/2013 Award Letter Issued 3/3/2014 Award Letter Issued 7/9/2014 Award Letter Issued 4/9/2015 In each instance the student was reminded to “visit the *** *** *** *** *** *** *** *** *** * to review the balances for her Federal Student Loans Using this website, the student was encouraged to check her outstanding loans at multiple times during her enrollment to monitor her remaining eligibility The award letter issued on 7/9/covered the period of enrollment beginning on 8/25/and ending on 4/25/ As the student’s actual enrollment could impact the amount of available aid in her subsequent award, the notification provided on 4/9/was determined after all funding had disbursed and most accurately reflected the remaining available aid Issuing the award on this date allowed the student time to determine whether she would remain enrolled in the upcoming courses scheduled to begin on 4/25/or drop at no charge while she revisited her plan to complete her degree when her Federal Student Aid funding was exhaustedAt that time, she made the decision to remain enrolled in that module and take time off to return at a later time This action was in line with her initial expectation in that at a certain point she would no longer have Federal Aid available to complete her degree She was allowed to take the time off to determine alternate arrangements and was also advised of the other sources available such as private student loans She chose to return in a course beginning on 10/20/with a full understanding that there was not sufficient Federal Student Aid available and an agreement to pay.The student has been contacted on several occasions by the Student Accounts Department to assist her in arranging a mutually beneficial payment Once the student honors her agreed payment arrangement for the coursework taken in October 2015, the University will be able to remove any registration holds from her account and work with her to financially plan to complete her degree as she had initially intended

Hello my name is *** *** my complaint ID# is ***I have more info on my complaintI contacted post university and a collections officer said that I owe money to my module classes that I did not takeIn a past due letter they sent me in the mail it never listed that I owe money for
module classes, but post university is saying I do owe money for module classesI never attended these classesThank you, *** *** Complaint ID *** Email: ***

***, we are glad to hear you are doing betterUnfortunately, in order to resolve your balance with the University, both your Tuition Planner and Academic Advisor explained to you that you must submit aPetition. The initial Petition you submitted was denied because you did not verify the
additional evidence submittedPrior to MOD 4, 2/17/15, you did notify the University you were in the hospital and wished to drop your courses. The next day you e-mailed your Academic Advisor stating you did not want to drop your classesAfter MOD started, you spoke with the University notifying them of your situation and that you would not be able to continue with your coursesThe Tuition Planner you spoke with outlined how to properly file a Petition to reverse your charges. Your Academic Advisor followed up with you, through an email a week later and reattached a Petition, explaining that you must file the paperwork in order to have the MOD charges removed. Finally, an email was sent to you explaining that your Petition would likely be denied due to submitted evidence not being on official letter head from the physician or medical representative providing the statement regarding your circumstances. Supporting documentation will be deemed official if it contains the signatory’s title, National Provider Identifier or other Identifier, and/or is issued on thephysician’s official medical stationary. If you can provide the following documentation it is likely the Petition Committee will be able to properly address your request: (1) Petition, and (2) verification of the dates of hospitalization, which must beon official letterhead. Please call your Academic Advisor or Tuition Planner who will be able to walk through the required details with you in order to fill out the Petition correctly

A census of course registration
showed that this student was registered for a course in which there was
insufficient enrollment. The University has the right to cancel courses
under such circumstances. In this case, the University was in the process
of the review and notification of
course cancellations in order to provide the
opportunity for those students to enroll in alternate courses. As the
University was in the process of notifying students at the time of the
complaint, the student has been contacted and her enrollment has been
transferred to another course required within her degree plan. As for the
concern regarding the student’s *** *** benefits, the
certification of enrollment in the course as well as billing for that course will
not occur until after the University performs a census of student
participation. As the census of participation is not performed until
after the start of classes, there will be no payment issues pertaining to her
** ***.The complaint has been resolved

The student enrolled full-time in credit hours during the payment period comprised of two consecutive modules beginning on August 29, and ending December 18, In accordance with the tuition information published in the university catalog and on the university website,
tuition is charged on a per-credit basis for students enrolled in the Accelerated Degree Program As a result, the student was charged in accordance with the number of credits in which she enrolled and participated during this period She was provided a financial aid award offering her the maximum Federal Student Aid eligibility to be used toward those eligible charges This aid was applied to the corresponding eligible charges and the excess was given to her in the form of a refund On November 2, after receiving her excess, the student requested additional funding stating the amount of her refund was too small Because the student had already received the maximum eligibility of her federal student aid which was applied to all of her eligible charges, there was no further funding available It was explained to the student that going forward, the only way to receive additional excess from those funds would be to reduce her future enrollment which would reduce her tuition and fee charges The student then requested to withdraw from courses in which she was currently enrolled and participating In accordance with the add/drop policy, in order to receive a tuition refund the student must request to withdraw during the first week of classesBecause this request was made after the add/drop period, she was advised that a withdrawal from her current coursework would not result in a credit balance on her account After reviewing the account activity, it has been determined that the student was properly charged for all coursework and all funds were correctly applied to her charges with the excess returned to her No further action is required

Thank you for providing Post University with the opportunity to review *** ***’s concerns. The University has researched the student’s communication, enrollment and account information to properly assess her situation. *** ***’s complaint states, “They started me in a class
right away and did not go over any cost with meNo one from the school would contact me back, not the admissions lady or the teacher.” According to the University’s documentation, *** *** spoke with an admissions counselor on 10/21/to discuss enrollment in courses, and payment method. This discussion occurred prior to the student’s submitting an Admissions Application and an Intent to Enroll form which indicated the intent to enroll in classes that had begun on October 19, The student submitted these documents after the conversation on 10/21/2015. In accordance with the University add/drop policy, the student was allowed to add a course within the first week in which the course beganNotes in the University’s system show *** *** t intended to pay for the course in the form of cashOn 10/22/2015, the University’s Tuition Planner documented an email from the *** *** confirming an understanding of the method of payment as follows: From: *** *** *** Sent: Thursday, October 22, 6:PM To: *** Subject: Re: Post University- Payment Options I *** *** acknowledge the requirements of my payments and $will be paid for my class. These comments and supporting communication show that *** *** was contacted by two University representatives to discuss payment and the course cost and she made an agreement to payThe complaint further states, “The online classes would not load properly and kept saying I was failing the classes even though I was not wanting to attend the class.” On 10/25/the student spoke with an admissions counselor who documented the following in the University’s system “Spoke to *** she was having issues logging in, I sent her an email w/ instructions and explained what she needs to do.” After having received the instructions from the admissions counselor, the system reflects record of *** ***’s participation in the course beginning on 10/26/2017. Her transcript indicates that she went on to earn a passing grade in the course. This activity indicates that she was able to load the course, participate, and was not failingThe complaint further states, “I do not owe this school anything since I did not agree to go to this school.” As *** *** earned a passing grade in the course, does owe the University the tuition and fees for the coursework. The total charges for enrollment in the module include the course tuition of $1,710, the technology fee of $and a fee for Electronic Course Materials of $90. *** *** was registered in the subsequent module but did not participate and was removed from the course. In accordance with the add/drop policy, as she did not drop the course by p.mEST prior to the start of the module, a $forfeiture fee was charged. Currently *** *** has an unpaid balance for the charges as well as interest in the amount of $for the unpaid balance. The total outstanding balance currently owed for tuition, fees and interest is $2,639. *** *** has made no attempt to pay on this account and as such the account has been turned over to a collections agency. After a review of all information, the University has determined that the *** *** does owe this balance However, in consideration of her request, the University will remove the forfeiture fee of $for the course in which she did not participate as well the interest charges of $369. *** *** remains responsible for the charges of $for the completed courseworkPlease communicate our findings with *** ***. A representative will be happy to work with her to make an acceptable arrangements to resolve this outstanding balance

Complaint: ***
I am rejecting this response because: cant read file sent
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After researching the student’s account information and enrollment activity, we see that this student enrolled in and participated in the following courses:Mod CIS112Mod GAM217Mod CISand CIS230The student was only billed for those courses, and received Federal student aid toward the costs of those courses The amount that is currently owed to the school is the portion of the charges that were not covered by the student’s Federal Student Aid funding.A student accounts processor will reach out to the student to further clarify the charges and address any additional questions

The University has a policy with allows students to request a review of additional information for extenuating circumstances When a student provides sufficient supporting documentation, the University, through its Petitions Committee, can move forward with the review and decision process In her first module of enrollment, the student did request this review and provided all supporting documentation needed to arrive at a decision The committee was able to review the information and provide her with a decision The decision in that case was for an approval of the reversal of her tuition charges In her second module of enrollment, after she participated through half of the course, the student again requested a review of her circumstances for a reversal of those tuition charges In this instance she submitted a request without providing any supporting documentation The student was immediately contacted by a staff member to request all required documentation in order for her request to be properly reviewed an processed by the committee As the student did not send the requested information, the committee had to move forward with a denial Currently, the student did provide the requested information through her compliant and the committee immediately reconvened to take the information under careful consideration The documentation was found to be sufficient to support her request and the committee was able to approve her request.The University strives to be empathetic to exceptional occurrences of unusual circumstances but in all cases will require sufficient supporting documentation in order to review each instance with consistency.The matter has been resolved

Complaint: ***
I am rejecting this response because:I have spoken to several different people with different answers and I even provided them with emails that my counselor begged me to log in and post an introduction and see how I liked the course after I told her online school wasn't for meI forwarded these emails and never heard back from themI have yet to get a satisfactory resolution out of them and now reading that response I feel like my counselor tricked me into these courses since she asked me to log in and post an introduction which is all I did by the way so I'm not sure how that qualifies as me "participating" in a course
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your support with this matter.
Sincerely,
*** ***

We have reviewed the student’s records and the activity. Students are provided with a degree plan upon entry into a program and work with Academic Success Counselors who review progress and recommend coursework. Students are allowed access to view their own completed coursework, credits
and grades in the student registration system and they are encouraged to monitor their progress. This student began the enrollment process into a Graduate Program while still completing the requirements for his Undergraduate Degree. His Undergraduate courses ended on June 21, and he began Graduate courses on June 23, Prior to conferring his degree, the Office of the Registrar conducted the review of his academic records to verify that all requirements were met. He was notified on July 17, 2014 that he was required to complete a final course to meet the credit hour requirement and receive his Diploma. He remained enrolled in the Graduate course that began on June 23rd and registered in the following module for his final required Undergraduate course. In accordance with the University Catalog, degree completion is not a requirement for students to enroll in a Graduate level course. A student may begin taking courses prior to matriculating into a Graduate Program and apply those courses toward the degree requirements The student completed his Undergraduate degree requirements on October 18, which was conferred on December 13, 2014. Upon the request of the student, written confirmation of degree completion can be sent from the Office of the Registrar. We cannot speculate the reason the student “lost the respect of his immediate manager” based upon his inability to supply his potential employer with proof of completing his bachelor’s degree As we want to ensure the student has a positive experience and success in completing his Graduate Degree Program, we are removing the charges for his graduate coursework completed prior to his official undergraduate degree conferral. This will apply to his enrollment in *** ** *** *** Charges in the amount of $will be reversed from his account for his *** ** *** *** Charges incurred for enrollment in the graduate program after the completion of his bachelor’s degree in December 13, will not be adjusted

In reviewing this complaint, we assessed the prior communication to this student to ensure clarity of her understanding and accurate account activity. Multiple staff members did review the account with the student in an attempt to provide her with the information she was
requesting Due to the timing of her registration and the assessment of charges, her account balance was expressed accurately at each time during which she spoke with staff At the time she submitted the complaint, the assigned staff had been working with the student and preparing the information to provide her with a detailed breakdown of her account to meet her request Subsequently, we continued to work with the student and since the submission of this request, we have provided the information required to clarify her understanding of her account. We have resolved this matter with the student

Complaint: ***
I am rejecting this response because:These are statementsI never agreed on paymentsAlso why would I agree to pay cash when I was several states away from their address and I do not send cash in the mailAlso at the time I was getting paid $a month, I knew there would be no way I could afford to pay for that school so I absolutely did not agree to attendThey gave me a passing grade because they wanted me to attend the school and give them moneyI was unable to login to see any of my information unaware they enrolled me into classes and the next email I get is that I was passing a class I was not even attendingI remember the day exactly I was in a grocery store speaking with a gentleman on the phone about the school and the classes they offerThe call ended with me stating I would look into itTwo days later I was enrolled in classesI called the University and informed them I have not paid for classes and was unaware I was enrolled into classesThe person on the phone said that we would worry about cost later and I could attend the classI felt uncomfortable attending a University that was so unprofessional, that would throw me into classes without my permission and thought that the school was a scamI did not want to attend that school, I did not agree to pay them anything and absolutely did not agree to pay anything in cash.
Sincerely,
*** ***

We have reviewed this student’s account history and communications to the university to determine the reason for the account balance. The student began her enrollment at the university in June 2015. The student was enrolled in, and completed courses for which she was charged
tuition at the discounted military rate. The student chose to utilize Federal Student Aid to cover her tuition. Her federal aid was applied to all coursework up to the end of her academic award period. Her financial aid award ended on October 23, 2016, and she did not re-apply for Federal Student Aid for the period of time beginning in Module on October 24, as she became eligible for military benefits from the *** ** *** *** Her eligibility for this assistance however began on November 22, resulting in a gap in time between the start of the module on October 24, and the beginning of her eligibility for benefits on November 22, 2016. As stated on her Certificate of Eligibility, charges occurring prior to November 22nd would not be covered by Tuition Assistance. This module ended on December 18, 2016, and the university had not received payment for this coursework. For students using military benefits, the institution certifies the benefits once the student has submitted a Certification of Eligibility. The student submitted her Certification of Eligibility to the University on January 1, 2017. As the certificate did not indicate the module in which the student was requesting certification, the University’s VA Certifying Official reached out to her on January 3, requesting clarificationUpon conclusion of the conversation, the Official certified for the upcoming module which began January 9, Tuition Assistance was received for that period of time and has been applied to those charges. The balance for the charges from her enrollment in October were still unresolved The student requested an academic transcript. When she spoke with a University representative she was reminded of the outstanding balance on her account and the need to resolve the balanceA University representative has since spoken with the student to explain her account activity. The student has recently satisfied the account balance and her Transcripts have already been expedited via overnight mail per her request. We have fulfilled the student’s request and the matter is resolved

Complaint: ***
I am rejecting this response because: Post University staff blocked my access to higher management with hang ups and not listening to my issues I addressed the issue of eligibility with Post University staff in February At no time did Post University change my status for eligibility for the ** Bill Post University was still actively trying to collect Tuition Assistance the whole time I brought the issue of Tuition Assistance and my no longer using/eligible up again and againThe response I received from Post University staff/personnel is typical of all the reponses I have ever received from Post University This response proves my point about a breakdown in communication among Post University personnel with each other and not ever accepting any responsibility for their role in any issues that occur This is the treatment or lack of treatment I have received from Post University since I first enrolled there in My complaint stands as written and it is way overdue as well...
Sincerely,
*** ***