Miller-Frost, Ruth I., MD

We have researched the account and academic activity for this student.  The student began her first course at the University on August 24, 2015.  This course was scheduled to end on October 18, 2015.  At the end of September the student experienced unusual circumstances and requested...

that the University review those circumstances and allow a late withdrawal and a reversal of charges.  She was offered her the option to petition. Petitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision.  Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstances. The decision is then communicated to the student.  At the time of the petition, the student submitted a statement and supporting documentation. The committee reviewed the information and agreed to grant her request and subsequently removed her charges and enrollment.     The student re-enrolled in a class beginning on October 19, 2015 and ending on December 13, 2015.  On December 20, 2015 she again submitted a petition requesting a review of her circumstances to allow a reversal of charges.  A brief statement was sent with no supporting documentation.   In the student’s statement, she noted that she moved (during the module) to a location where she did not have access to a computer.  Initially she did have access when she enrolled and participated in the course.  With no supporting documentation, the committee was unable to approve this request and the decision and the reason for the denial was communicated to the student. The student did not appeal the decision or provide the required documentation.  If the student does not provide sufficient documentation, she will be financially responsible for the course as she did not drop in accordance with the published add/drop policy.   Tuition Charges for all courses offered at the University are published on the website and within the University Catalog..

Complaint: [redacted]
I am rejecting this response because: I did not participate in the module 4 classes at post university.
Sincerely,
[redacted]

We have reviewed the student’s account information and academic activity and have found that the student was charged correctly for her coursework.    In accordance with the tuition refund policy in effect at the time of her enrollment, the following process must occur: To drop or...

withdraw from an online course, you must send an e-mail to [redacted]o other form of communication will be accepted for drops or withdrawals. Tuition refunds will be made according to the following schedule: ·         100% of tuition will be credited for online courses if notice of the drop is received by Friday 5 p.m. EST ·         prior to the beginning of classes. ·         $150 per course will be charged for online courses if notice of the drop is received by5 p.m. EST of the first Friday of the module. No tuition refunds will be granted for withdrawals after 5 p.m. EST of the first Friday of the module. We do not have a record of her request to withdraw from the courses in which she was last enrolled.  Our records show that the student was familiar with the withdrawal process as we received similar requests for prior courses to the designated office previously and those were processed in accordance with the policy.  If the student can provide information supporting a request sent to the designated office for the referenced coursework, we will be diligent in reviewing and making any adjustments if appropriate.   The current balance is not a result of a dropped class.    In this case the student was awarded [redacted] for a specific period of time and this aid was applied to assessed charges on the account.  The student was offered the option to retain any excess funds on the account for any future enrollment in the period or to receive and manage the excess funding directly.  The student opted to receive the excess directly. The student later enrolled in courses during the applicable period of time but did not apply the excess aid to the resulting additional assessed charges. The student has been counseled on multiple occasions regarding the issue and was offered several payment arrangements for which those arrangements were not honored.  The student is responsible for the balance and must arrange and honor payment prior to being allowed to enroll in any further coursework.  Several representatives have been working with this student and will continue until such time that an arrangement is made which is acceptable to both parties and will resolve the outstanding balance.

Post University has researched the student’s file including correspondence, account records and enrollment activity to resolve this complaint.  Post University does not require students to sign a contract.  Students are charged per credit hour for the courses attempted.  When the...

student applied for admission, she submitted her admissions application and her new student enrollment form outlining the courses in which she intended to enroll during the enrollment period comprised of two consecutive modules.  After working with her admissions counselor, the student was enrolled in one course in her first module and two courses in her second module. The student began enrollment in her first course on 6/27/2016.   She participated in this course and was charged full tuition.  She received Federal Student Aid and after applying the aid to her charges, the excess from this funding was returned to her as a refund.  Since the student received Federal Student Aid for the enrollment period, a recalculation of her eligibility was performed in accordance with Federal requirements, resulting in the return of funds and a balance due on her account.  The student is responsible for the repayment of the funds which she received and was no longer eligible. Records show multiple attempts were made by staff to contact the student during her enrollment. The student’s Academic Success Counselor contacted her on 6/28/2016 and confirmed that she had participated in the course.  On 7/5/2016 it was noted that the student had not participated in her course for 4 days and was contacted by her Academic Success Counselor.  On 7/13/2016 she was contacted by her Admissions Counselor and she informed the counselor that the course was going well.  During her enrollment in this course, there were several other occasions for which the student had not been participating.  Her Academic Success Counselor made several attempts to contact her on 7/14/2016, 7/18/2016 and 8/1/2016 to provide assistance during those times.  On 8/15/16 her Admissions Counselor attempted to contact her to follow up on her progress in her first module of enrollment.  The course ended on 8/21/2016.  There was no record of contact from the student stating that she was having difficulty logging in to the system.  A search of Information Technology helpdesk records do not show that any requests were made by the student for assistance with the system.  The student was enrolled in two courses in the subsequent module which began on 8/29/2016.  As of the census date of that module, she did not participate in either class and was dropped from those courses in accordance with the University’s published policy which states, “Post University considers a student to have participated in a course if the student engages in an academic activity within the first full week of a course. Academic activity is defined as posting to a discussion board, submitting an assignment, taking a quiz or a test, or other measurable academic activity. Students that have not engaged in an academic activity by 11:59PM on the 2nd Monday following the beginning of a module will be dropped from the course and will be charged a drop fee.”  The student was charged a $300 drop fee for these courses.  The University is committed to a student’s academic success and would like to offer her another opportunity to re-enroll. A representative has reached out to assist her in returning to class and to make an acceptable arrangement to resolve the balance due for the federal aid that had been returned.  If she chooses to re-enroll, she may retake her initial course at no charge.

[redacted] began his program at Post University in 2012 and last attended April 30, 2017.  He chose Federal Student Aid as his method of payment to cover his educational expenses. Federal regulations require students to complete entrance loan counseling and a master promissory prior to...

receiving federal loan funds.  Both of these requirements fully explain aggregate loan limits which are applicable to these funds.  Students complete these requirements by acknowledging they understand their rights, responsibilities and eligibility criteria for receiving these funds. Each year students are required to re-apply for Federal Student Aid.  Upon completing the FAFSA, the student receives a “Student Aid Report” showing the application data and Financial Aid History Information including the total amount of loans outstanding.  The information outlines the student’s total Federal Student Loan principal balance and remaining eligibility.  As the student progresses through his program, this information is updated with each FAFSA application to show the remaining loan eligibility.   When the student completed his FAFSA Application for the 2015-16 Award Year on 1/16/2015 he received an additional message notifying him that he was nearing his undergraduate student loan limit.  He completed his 2016-17 FAFSA on 1/28/2016 and was notified again that his remaining loan eligibility was limited.  He was awarded his remaining loans and was counseled on other resources available for him to pay for tuition and fees.  Subsequent to his FAFSA completion, the University provided award letters which included information regarding his awarded loans that reduced his remaining aggregate loan availability.  These award letters were issued on the following dates: Award Letter Issued 8/21/2012 Award Letter Issued 4/27/2013 Award Letter Issued 11/8/2013 Award Letter Issued 7/14/2014 Award Letter Issued 2/19/2015 Student Aid Report  1//2015 – warning issued Student Aid Report 1/2016 – warning issued Within each award letter he was directed to the National Student Loan Data System for Students (NSLDS) http://www.nslds.ed.gov/nslds/SA/ ” to review his outstanding loan balance and remaining eligibility.  As he reached his aggregate loan limits, he was counseled by his Financial Aid Advisor to secure another method of payment since he was no longer eligible for Federal Student Loans.  A review of [redacted]’s information shows he owes a balance to the University and has been contacted by a representative to make payment arrangements.    Post University will send a copy of his unofficial transcript directly his employer after he establishes a payment plan and makes an initial payment toward the outstanding balance.

The University has reviewed this student’s account and enrollment activity.  The student began enrollment in her program on 3/5/2012 and completed her program on 6/26/2016.  During this time the student enrolled in 32 courses and withdrew from one course, successfully completing 31...

courses.  As a military student, she was charged a discounted tuition rate for those 31 courses and one forfeiture fee of $375 for a course from which she withdrew.  In accordance with the add/drop policy in effect at the time of the withdrawal, the student was charged the published fee for dropping the course after the start and during the add/drop period.   The remainder of her outstanding balance due to the University was a result of the timing of her enrollment and the receipt of her excess Federal Funds as well as a graduation fee. During the student’s enrollment at the University, she received Federal Student Aid to pay for her tuition.  Her aid was disbursed at the beginning of the period and applied to the charges associated with her registered coursework for the period.  Aid exceeding the charges was returned to the student within a required 14 day period.  For the period that spanned 6/24/2014 – 10/12/2014, the student received her Federal Funds on 7/9/2014.  Aid was applied to all eligible charges and a refund was issued on 7/22/2014 in the amount of $1,125.  Subsequent to receiving the refund, the student registered for courses but did not use those funds to pay the charges.  This resulted in an outstanding balance.  The remainder of her balance is a result of unpaid graduation fees of $90. The student indicated that she has attempted to appeal her charges however the University has no record or documentation of this information.  She is welcome to resubmit the information for consideration.  A University representative will continue to work with the student to arrive at an acceptable payment arrangement to satisfy the remaining balance at which time the transcripts will be released.

We have reviewed the student’s activity in the enrolled coursework and specifically in Module 5.  We can see that the student was enrolled in two courses that began on 4/27/2015.  The student posted discussions in both of the registered online courses with the latest posting as of...

5/6/2015.  Records of her participation including her detailed postings can be provided to the student upon request.  As the student enrolled in, and participated in the coursework, the student was aware of registration in module 5.  The University does not have a record of a subsequent withdrawal from these courses after beginning participation and the student received grades in these courses.  As the student’s participation in the coursework was confirmed, the student received federal student aid allocated to her enrollment for this period of time and part of this aid was sent to the student. In accordance with the university tuition refund policy, no tuition refunds will be granted for withdrawals after 5 p.m. EST of the first Friday of the Module.  In this instance, the first Friday of the module was 5/1/2015.  Records show that the student participated up to 5/6/2015 and in accordance with the policy is beyond 5/1/2015 therefore the student is responsible for the tuition charges.We will work with the student to resolve the matter.

[redacted], I have reviewed your complaint and unfortunately we cannot refund your money. We are happy to continue working with you in order to matriculate into the University and if you qualify receive financial aid to help with cost. We want all of our students to have a positive experience and I...

understand and apologize that this has been a frustrating process for you. As stated in previous correspondence, you must have an official transcript submitted by mail and no other forms of delivery can be accepted.  I see that you did contact your advisor in order to withdraw from classes, but this was over a month after your courses had started. If you read the withdraw policy, in Post University’s Catalog, in order to receive100% of your funds back you are required to drop courses by Friday 5 p.m. EST, prior to the beginning of classes. If you wish to continue the enrollment process, both your Academic Success Counselor and Admissions Counselor are aware you may reach out to them and are ready to assist you.

Complaint: [redacted]
I am rejecting this response because: I never got an email phone call or anything from anyone this school is a scam and I am suing end of story 
Sincerely,
[redacted]

Thank you for providing Post University with the opportunity to review [redacted]’s concerns.  The University has researched policy and regulations in accordance with her account and disbursement activity. Regulations restrict disbursements of the first installment of Direct Loan funds for...

first year, first-time borrowers until 30 calendar days after the program of study begins. Upon the completion of 30 calendar days from the beginning of each module, university representatives will review eligibility for all first time borrowers who are scheduled to receive a disbursement.  Once eligibility is confirmed, the student’s Federal Loan funds will be disbursed to the student’s account.  This aid will be applied to the eligible charges and excess funds will be returned to the student.  At the time [redacted] began enrollment at the university, she was determined to be a first year, first-time borrower.  As her first course began on January 8, 2018, the earliest she could receive a disbursement of her Federal Student Loan funds to her student account was on February 7, 2018.  At this time her eligibility was reviewed after which her loans were disbursed to her student account.  The funds were applied to her charges and excess funds were sent to the student’s preferred account on February 22, 2018.  As a result, [redacted] does not currently owe any money to the school and has received her stipend for supplies. As she has received her Federal Student Aid disbursement, as well as her stipend for school supplies, the University considers her request to be satisfied.  Please communicate our findings with [redacted].  University representatives will continue to work with [redacted] throughout her enrollment at the University to notify her of the requirements to continue receiving her funding as she achieves her educational goals.

[redacted], I have reviewed your complaint and unfortunately we are unable to reverse your bill. You decided you could not continue taking your course after the requisite time frame for withdrawing andreceiving a refund had already expired. We do feel that your professor should have been more...

communicative with you in responding to your request for assistance. However, I was unable to find an email documenting that such a request was made. If you currently have the e-mail you are referring to in your complaint, please provide that to your Academic Success Counselor.

We have considered Ms. ([redacted]) [redacted] statement and further reviewed her academic activity in the course in which she earned a grade.  The review of her participation activity in the [redacted] system revealed that she logged in to the system 48 times at an average of 6.49 hours per week.  She posted in the discussion board 41 times and completed all but one course assignment.  Her GPA for the course is a 3.30 and she received a B+.  The system information shows that the student did attend for the entire course and was able to log in and participate on multiple occasions, showing that the student was aware of the course and earned the grade received.   According to university policy, students who remain in a course and participate after the add/drop period are responsible for charges. While the student was responsible for the completed course, she was enrolled in a future course but was removed for lack of participation and is not financially responsible for that course.  She was counseled on payment methods available by her Admissions Counselor and her Tuition Planner.  She acknowledged that she would make payment to the university in her email response to her tuition planner, Sadie P[redacted], on October 22, 2015 at 6:56 p.m.  Payments received via check, credit card or cash are considered cash payments.   Given the written confirmation from the student of her acknowledgement of the requirement to pay tuition charges, as well as her active participation in the course, she is financially responsible for the charges.

We have researched the account and academic activity for this student.  The student was registered for a course which began on June 23, 2014.  After the start of classes and after the student did enter the class, she had to withdraw.  A tuition refund was granted and in accordance...

with the University add/drop policy, a $150 drop fee was assessed to her account.  The student requested that she be added to a course in the next module of enrollment.  The University honored the student’s request and when she did not attend, all charges for that time were removed and no fees were assessed.  She later requested special consideration to remove the initial charges from her account and we offered her the option to petition.  Petitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision.  Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstances. The decision is then communicated to the student who may appeal that decision.  The student’s petition request was submitted well over a year after the charges were applied to her account and did not include any supporting documentation for her special circumstances.  Under these circumstances, the committee did deny the request and the decision was communicated to the student. The student did not appeal the decision. A careful review of the student’s activity and the University policies of Adding/Dropping a class show that the student was charged appropriately for her activity.   As we want to ensure  a positive student experience, we have removed the charge on this student’s account and she does not owe a balance to the University.   We have resolved this matter.

We have researched this student’s complaint to determine the cause and review the communications to the student regarding her invoicing.  Because the student initially had financial aid in place for the balance, an invoice was not generated. As the student noted in the complaint, she was not...

eligible for her aid as she only enrolled in one course in the payment period and did not meet the half-time requirement to receive the disbursement.  After the end of the payment period, the balance remained on the account and was identified by the Financial Solutions Advocate who reached out to the student.  The University reviewed the communications to ensure the contact procedure had been properly followed.  As the University places a high value on the student experience, we have immediately reached out to the student to ensure a positive outcome. The Lead Financial Solutions Advocate has contacted the student to address her concerns and to arrive at acceptable arrangement.  At this time, the student is satisfied with the arrangement.  We consider this matter to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]