Minority Services

Initial Business Response / [redacted] (1000, 5, 2017/12/07) */ [redacted] Reply: As stated in multiple places on CouponCabin, including in the redemption instructions for the specific offer in which you redeemed today, the minimum threshold for any payment from CouponCabin is $This threshold is in place for every one of the millions of CouponCabin members and is not specific to the offer in which you used or specific to your accountThere are many-many offers on CouponCabin which range from $to $that you could have redeemedMany are below this $threshold and many are above but the one constant is every member must earn $in order for us to process a paymentFor your convenience, I've pasted the redemption instructions from the offer in which you redeemed below: So that we may credit your cash back, after completing your order, please forward the order confirmation email that you receive from Amazon to the email address belowPlease make sure the confirmation email includes the item(s) you purchased and your order's total/subtotalAutomatic payment made when account reaches $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nowhere on the link I clicked on did it say that Final Business Response / [redacted] (4000, 9, 2017/12/11) */ Hi, [redacted] As stated in multiple places on CouponCabin, including in the redemption instructions for the specific offer in which you redeemed, the minimum threshold for any payment from CouponCabin is $This threshold is in place for every one of the millions of CouponCabin members and is not specific to the offer in which you used or specific to your accountThere are many-many offers on CouponCabin which range from $to $that you could have redeemedMany are below this $threshold and many are above but the one constant is every member must earn $in order for us to process a paymentFor your convenience, I've pasted the redemption instructions from the offer in which you redeemed below: So that we may credit your cash back, after completing your order, please forward the order confirmation email that you receive from Amazon to the email address belowPlease make sure the confirmation email includes the item(s) you purchased and your order's total/subtotalAutomatic payment made when account reaches $

I am rejecting each and everyone of CouponCabin's assertions Yes, you are correct, I do have much displeasure, or should I say disgust, about how you conduct your businessYes, I did not receive a letter from you - only because you never sent me a letter of response to my complaints, so I have much disgust regarding your lack of honesty due to your claim that you did send me oneI have proof that I sent my letter to you because I paid to have it certified with a return receipt – whereas you do not have any proof that you have ever sent me a letter, including a copy you promised to send me, both of which I never received At no time did you ever address the fact that when you received my first letter of complaint via fax you immediately closed my CouponCabin accountI have much disgust about that because it shows once again you are a business that cannot be trustedYou never addressed the fact that you continuously and abusively threatened to deactivate my account during my email correspondence with you simply because I complained about a mistake you made which cost me $cash back I refute that you have incurred “high administrative costs” simply because I had inquiries over a period of months (actually it had been months – almost two years – since my first purchase through your website on May 31, 2016)One cannot consider those inquiries at all excessive, especially since I was entitled to the majority of the missing transaction claims that were eventually proven validI must assume that in the end many of your courtesy approvals and credits you “gave” me were also actually proven to be valid claimsI generated a good amount of business and cash for you with orders probably totaling in the thousands of dollars over those months - you were the only cash back web site that I had used during that timeSo inquiries in months absolutely cannot be considered as burdening you with high administrative costs You continue to insist that you did not instruct me to cancel my order – you of course certainly did instruct me to cancel by sending me that email that said I was not eligible for the cash backI responded immediately to you when I received that email message, but you chose not to easily and promptly answer my email at that time and instead replied hours laterI waited hours for your reply before cancelling and certainly could not wait hours for a probable negative response (or no response at all) from you because I had very little time to cancel my order before it was shipped out to meAnd if it had been shipped I absolutely would have incurred return shipping charges when sending the items backThe items I bought were not items both sold and fulfilled by [redacted] and therefore were not eligible for a free return, contrary to your assertion that they were eligible for a free returnThat is part of [redacted] 's official return policies I accepted your final payment of $only because you gave me no choice after receiving all the abusive emails I received from you threatening me with closure of my accountI had read numerous other complaints online that said you did not reimburse them for valid cash back claimsSo I was not going to take a chance that you would not reimburse me as well for my own valid cash back claims I had pending in my accountYou pressured me with threats and that is ultimately the reason you paid me what was due me in advance of your receipt of funds from the stores from which I bought itemsAfter all, you benefited monetarily from those purchases as well You presumably make millions of dollars through people like me every week, yet you refuse to do the right thing and simply reimburse me for what was your own mistakeI find it so insidious that you have completely ignored everything I have said about your reprehensible business tactics and practicesNone of your assertions about this issue has changed anything – you still owe me the $cash back, and also an apology for your threats and dishonestyYou have wasted my valuable time by denying what you know is in fact true about my complaint and being a total corporate bully lacking any semblance of integrity

Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Hello, Unfortunately, we have to go by what stores tell us when reporting orders for Cashback (this is outlined in the terms and conditions that were agreed to when creating your account)Please know that we would have loved nothing more than for you to have been seen as a new customer by the store since it means we, too, would have made more commission on your order than we did and would then have been able to issue you the bonus you wantedThat said, while our hands are tied with this store, even though it's against our terms, we'd be happy to allow you to use another new member offer for CouponCabin so that you could receive a big bonus for another store Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that Coupon Cabin's hands are tied based on the response from Journeys, but that also leaves my hands tied to resolve this issueCoupon Cabin has told me in their emails that they cannot give me a contact person within Journeys to inquire about my "existing customer" status and they have not indicated to me that they have followed up with them on my behalf Final Consumer Response / [redacted] (4200, 11, 2017/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure how to respond any furtherCoupon Cabin has not indicated that they will follow up with [redacted] regarding this matter and I am unable to pursue it myselfIf Coupon Cabin has any further recommended action that I can take, I am willing to follow through; however I am unable to accept that nothing further can be done Final Business Response / [redacted] (4000, 13, 2017/02/27) */ When you place an order with a store, they report back the amount of commission CouponCabin earn based on their cashback tiersIn the case of this store, they pay different cashback amounts for new customers and for customers who have visited their site beforeThat said, as you know, the offer which you clicked was marked for "new customers" to the store but the store reports back to us that you were not considered new and thus ineligible for the new customer discountWhile we would have loved for you to qualify for the higher, new customer cashback tier since we would have earned more commission too, as per the terms and conditions that you agreed to when creating your account, you and CouponCabin are both obligated by merchant determinations and their cashback tiers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you I feel this is fair because the Coupon cabin LEAD me to believe I would get this cash backI placed the order through them with " [redacted] " and received the SAME day that I successfully was awarded cash backI want my as promised and in no way want to continue my account with coupon cabin so this is acceptableThank you Revdex.com for your assistance in this matter [redacted]

Hello, [redacted] Our ability to provide members with cash back is contingent on us being compensated by the storeIn this instance, we are waiting on the store to confirm your order so that we may issue the cash backWhile over 97% of all cash back transactions automatically post to accounts in 4- days, from time-to-time, some transactions don't get reported to us by our stores and don't postWhen this happens, CouponCabin and its partner stores have a process to look up a missing order so that it can be reviewed and creditedThis process varies by store and unfortunately can take some timeWe haven't been paid for the missing order, so we are not able to provide you with cash back.This procedure for a missing transaction is explained in the terms and conditions that you have twice agreed to, and was explained several times in email messages to you

Hi, Kimberly The coupon you are referring to is a ***s [redacted] coupon that was posted on CouponCabinIt was not an offer from CouponCabinI've attached a screenshot of the coupon that states the $***s [redacted] gift card is from [redacted] when you buy a ***s [redacted] membershipI've attached a second screenshot that shows the offer on the [redacted] website You received the Restaurant.com gift card from CouponCabin under our Coupon GuaranteeI've pasted the text below which you can also find in our FAQ section at https://www.couponcabin.com/help/ "What is the CouponCabin Guarantee? We place over 40,test orders each week to help ensure that we never post a coupon that doesn't workCoupons marked as "verified" have been hand tested by our team and the discount was successfully appliedWe even include a screenshot of our successful testIf you're a CouponCabin member and find a coupon that doesn't work, please submit a guarantee claimOnce we determine that the coupon or offer is invalid, we'll email you a $credit for Restaurant.comVisit our Guarantee Page for the complete details." The $Restaurant.com gift card was not given to you as a replacement for the $***s [redacted] gift cardIt was the compensation CouponCabin gave to you because the ***s [redacted] coupon did not workThis is the same compensation we give to any CouponCabin member for any coupon (regardless of the value of the coupon) if it does not work for the member(Screen Shot 2018-01-at AM)

Hi, [redacted] Our security system detected that you were simultaneously using multiple devices (a Mac computer on a Chrome browser and an iPhone on a Safari browser) at 6:p.mon April 2, to attempt to claim a special limited-quantity $Members Only cash back offerDue to this violation, your account was permanently closedAlthough all cash back was technically forfeited, we paid you your pending cash back of $on April 4, This amount also included a $courtesy credit for the purchase you made using the invalidly claimed offer.The applicable section of the terms and conditions can be found at the following link:https://www.couponcabin.com/terms/#section-4.I.III.e I have also pasted the text here for your reference: "...the simultaneous use of multiple devices in connection with any attempted claim of a Special Cash Back Offer, is prohibited."

I am rejecting this response because: This is the exact form letter that Coupon cabin has been sending for monthsIf it’s true that you are having trouble getting your money from them then why do you still use them? I did my part & followed your rules to do this dealIt’s now up to you to refund my moneyI don’t care where you get it fromThat shouldn’t be my problemSometimes companies have to cover things themselves to do the right thing by their customersThis is one of those times

Hello, [redacted] Stating that we sent a second copy of the letter only implies that one was sent previously, and that we believed you when you said you did not receive it In reference to your inquiries, I have provided a list with the subject lines (partially masked information due to privacy) and dates requested, so that you may compare them with your email recordsSee attachment In our replies to you and in the previous reply to the Revdex.com, we acknowledge that we initially declined your claim inadvertentlyWithin less than hours we resolved the error by crediting your account with the offerAgain, we did not instruct you to cancel your orderYou chose to cancel your order rather than to wait hours for your issue to be reviewed as stated in the auto reply when you submitted your requestMost stores have a 30-day return policy, if you later decided to cancel your orderUnfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash backThis was predominantly displayed at the top of the “See rules.” popup for the offer you clicked We also reviewed and responded to all of your correspondence, as well as escalated your issue to the highest levelIn doing so, we also reviewed your account historyIn months as a member, you had customer service inquiries and submitted missing transaction claimsYou were given courtesy approvals and courtesy credits for denials, all for purchases that CouponCabin received no compensation forGiven your displeasure with how we operate our business and the abnormally high administrative costs we were, and still are incurring to maintain your account, we felt it was mutually beneficial to part waysWe accelerated your pending cash back payable dates at the risk of us not receiving commission from the stores, and issued a final payment to you of $on 1/24/

Initial Business Response /* (1000, 5, 2017/11/17) */
Hi, ***
CouponCabin was very responsive and thorough in our multiple replies addressing your concernsAs outlined to you in our notes, *** cash back rate, as listed on CouponCabin, is "Up to 1%" and not a flat 1% across all orders
This amount is calculated based on what category you shopped in and the auction type used by the sellerUnfortunately, this is at the sole discretion of *** and *** does not share the exact calculations with us
As we also explained to you, the 20% *** gift card bonus cash offer is calculated as a percentage of the cash back you earn from CouponCabin and not as a percentage of your order amounts (which is how cash back is calculated)As an example, if you earn $in cash back, and the gift card you select has a bonus cash rate of 20%, an additional $in bonus cash would be added to your cash back, for a total payment of $
The restrictions for *** are listed on CouponCabin.com under eBay's logo in the green box as well as on the popup windows displayed when clicking a link on CouponCabinI have provided the text below for your reference
"Up to 1% Cash Back
Exclusions for ***
Cash back is excluded on *** *** Real Estate, precious metals, coins & paper money, bullion, heavy equipment, eBay gift cards, "Best Offer" auctions, or bids placed using sniping tools
Important note: *** does not accept missing transaction inquiries and thus CouponCabin is unable to investigate or credit cash back that is not automatically tracked
Fixed cash back rates:
1% on most bidding & buy now items"
Initial Consumer Rebuttal /* (3000, 7, 2017/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting their response; I did not complain because they were not responsive, but rather because their responses were at first not accurate, and then not sufficientI understand what they say the policies are, but rather than address my frustrations, they kept blaming others for themThey have also closed my account and blocked me from their web site - I find that an offensive way to handle a complaintI am fine with having this complaint closed, because I do not expect any more from them, but I don't accept their response and do not consider it 'resolved'

Hello, ***.As set forth in the terms and conditions that you agreed to when opening your cash back account, CouponCabin does not offer an unconditional promise of cash backIn several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for
any reason, we will not be able to credit your account with this cash back.For the $offer, the store reversed the commission due to a return or modification of at least one item in your orderUnfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash backThis was predominantly displayed at the top of the “See rules.” popup for the offer you clicked. Additionally, when you clicked on our cash back link, a popup window was displayed and on that popup is a section labeled "Important! In order to earn cash back, you must make sure…" and under that headline it states "Your order is not modified or changed in any way, for any reason, as this will void cash back."It's important to note that we're equally as disappointed about this as you are since we, too, didn't get paid for your order.You expressed frustration with the cash back program and indicated there was another cash back program that might be better for youWhile we certainly understand that this situation is no fun for you, please know being the source of your frustration is equally no fun for usBecause we respect your decision to use a cash back site that works best for you, we accelerated your pending cash back so that all orders were fully payableAs such, we closed your account and have initiated a final cash back payment

Hi, ***.Your account was deemed to exact abnormally high administrative costs and has been permanently closedIt can not be reopened under any circumstances. All eligible cash back in your account has been fully paid to you. Please note that as per the CouponCabin Terms and Conditions, the relevant provision of which I've included below, because your account has been permanently closed and is considered terminated, the creation of a new account is not permitted. Please be advised that any future cash back which may be earned in any subsequent account created by you will automatically be forfeited in its entirety and will not become subject to payment, under any circumstances. *4.J.III. Termination of Your MembershipShould your account be terminated by CouponCabin, you are prohibited from rejoining under or registering a new account.*Additionally, we received correspondence from you that was deemed abusive to customer serviceI've pasted the text below for your reference."You’re a joke *** the “Vice President” just like all your other “Vice presidents” who emailed meI’m sure there are that many “Vice presidents” in a companyThis company is a fraudulent joke lolWould you go to Cheesecake Factory and have bad service only for them to say “Sorry this is so unusual for us, but please get out of our restaurant and don’t come back”Your business will not last with these type of practicesI’ve already told people to stop using your joke of a website."

Initial Business Response /* (1000, 5, 2017/07/17) */
While over *** of all cashback transactions automatically post to accounts, from time-to-time, some transactions don't get reported to us by our stores and don't postWhen this happens, CouponCabin and its partner stores have a process to look
up a missing order so that it can be reviewed and creditedWithin minutes of you bringing this to our attention, we reached out to the store on your behalf inquiring about your missing orderUnfortunately, they denied this missing transaction and will not be paying CouponCabin its commission for the orderAs outlined in the terms and conditions that you agreed to when creating your CouponCabin account, CouponCabin is unable to pay out cash back for transactions that we do not get paid forPlease understand that we are on your side here in that we, too, didn't get paid for your order and we sure wish we would have but the store has denied our claim and there is nothing more that we're able to do at this point
Initial Consumer Rebuttal /* (3000, 10, 2017/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a scripted response and they could have checked with their IT department to find out where the problem liesThis has happened to me before with several other orders and when they reached out to the vendor, I did receive my cash backI just don't think that they made any effort to do thisThey are using a bait and switch tactic to lure people in and then not following throughI followed all their requirements and in fact my clicks are listed on their websiteSince I reported them to Revdex.com they have denied me access to their websiteFrom what I have read, they seem to have a habit of doing this when people inquire about their missing cash backHow are they allowed to do this and how many other people have been taken by them
Final Consumer Response /* (4200, 15, 2017/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All I wanted to know was why this happened and yet they still fail to provide this informationAs of Sunday, July 16th they were still advertising on their website *** cash back plus a 20% bonusShouldn't this have been taken down if in fact it does not existAs I said, I have read where other people have experienced the same problemI have also experienced this recently with other orders also and the problem is not on my endI questioned whether their was a software problem on their end and rather than replying they instead credited my account for the cash backThis problem will continue with others also until they fix their software problemThey have lost a customer who shops on line all the timeWhen all is said and done they only wanted to give a courtesy credit of *** rather than *** which was due meI feel this is unacceptableI also requested that this be elevated to someone of a higher level within their company and Marley Mwould not entertain this requestShe took it upon herself to close out my account and blocked my access to their websiteThis is not what I would call Customer ServiceAs you can see, there is still no explanation as to why my clicks were registered through their system at 5:p.mon 7/2/when I placed the order
Final Business Response /* (4000, 18, 2017/07/19) */
Unfortunately, I am unable to tell you why your order was not approved by the store since most stores do not share this information with usThat said, the store did review your claim and they denied it
As for escalating this issue, I am the head of customer service, I have been for over years and I report directly to our CEO
As for your account closure, yes, your account was closed due to repeated insults you gave me regarding my role in the company and my work ethicUnder no circumstances was this necessary and is in no way tolerated

I am rejecting this response because they keep saying I violated the terms and won't show me where in there terms I violatedI had ONLY ONE ACCOUNTThis is just a big lie and they are doing this is avoid paying me my reward which I should receiveI am not the only one that they did that to and most of the Revdex.com complaint are almost identical to them closing account and not paying members what they deserve

I am rejecting this response because:
I compared the cashback exchange policy to Ebates, I never said anything about leaving or wanting my account to be closedMy account was wrongfully closed in retaliation to mentioning another cashback site or “complaining” too muchAfter my 3rd email questioning the policy my account was wrongfully closed and should not have been closedI never authorized or asked for it to be closed Now Coupon Cabin banned me for life, refuses to respond to emails, and gave me an address to write lettersI would like my account to be reopened and this response did not resolve that

Initial Business Response /* (1000, 5, 2017/01/23) */
Within minutes of you bringing this to our attention, we reached out to the store on your behalf inquiring about your missing orderUnfortunately, they told us that your order was attributed to another websitePlease know that we're on
your side here since we didn't get paid for your order either (and also wish we would have)When placing an order, please remember to always click a CouponCabin link immediately before you're ready to checkout and make sure to not use a coupon found anyplace but CouponCabinThis will ensure cashback is always tracked properly
Initial Consumer Rebuttal /* (3000, 7, 2017/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason for the transaction not to be able to be trackedI went directly to the Coupon Cabin website to access StylebopThese claims are untrue
Final Consumer Response /* (4200, 12, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are getting paid the other company sent me an email that I forwarded to CouponCabin and to Revdex.comTherefore, there is no excuse not to pay me
Final Business Response /* (4000, 15, 2017/01/25) */
CouponCabin has acted within the terms and conditions agreed to by Ms *** when creating her CouponCabin accountWe have gone above and beyond and even offered a partial courtesy credit as an act of good faithThis payment was made to Ms ***'s PayPal account last evening

Initial Business Response /* (1000, 5, 2017/11/07) */
Your account was initially closed when our security system identified your account (***@gmail.com) and computer network (Internet Protocol Address: 104.186.215.80) as violating the terms and conditions of CouponCabin's Cash Back
programUnder those terms and conditions, which you agreed to on Apr5, at 8:a.mwhen you created your CouponCabin account, while multiple people within a household or using the same computer network/IP address may have their own CouponCabin accounts, only one account per household or computer network/IP address may redeem offers marked as for "New Members Only" or offers marked as limited quantity for "Members Only."
Subsequently, you violated the terms and conditions again when your communications with us were threatening and abusive
All cash back in your account is 100% forfeited based on your multiple violations of our terms and conditions
Initial Consumer Rebuttal /* (3000, 7, 2017/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account and my computer network did not violate the terms and conditions of CouponCabin's Cash Back programSomeone else had been on our IP address that day, but only one account per this computer network was redeeming an offer marked as "Members Only." Therefore, the terms and conditions were not violated
I would like to understand which communications were threatening and abusive in your opinionI made no threats and there was no abusive communicationsPlease share with me the communications you felt were suchI will gladly post all of my communications with CouponCabin on the Internet and through the Revdex.com so that can be seen
Therefore, all cash back on my account is due to me and should be paidUpon receipt of these funds, I would remove all negative reviews I have posted throughout the Internet
Anything less than a refund of my cash back due of $would be nothing less than theftI expect full reimbursement of my pending cash back which is owed to me
Final Consumer Response /* (4200, 11, 2017/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint, I was showing another family member, who resides in a different household, how to use Coupon Cabin at my home, thereby promoting Coupon CabinI was talking up your organization, convinced them to sign up, and showed them how Coupon Cabin worksI now understand that I should have had them do this from their own home instead of showing them from my own homeThat is the only issueSince there were not multiple accounts opened within the same household, there was no violation of the terms and conditionsI feel strongly that Coupon Cabin is exploiting a technicality in their terms and conditions in a concerted effort to not pay my $pending cash backI have now filed negative reviews and complaints with around agencies and websitesI have also agreed to remove all of these negative reviews and complaints if Coupon Cabin would simply pay me the $which I am owedAs a business person, I find it quite surprising that a company would fight so hard to not pay a small owed sum of $and would also be content allowing all of these negative reviews online as well as the filed complaints being posted on the InternetThis certainly is not a smart business decision
In your second paragraph, you merely quote a part of your terms and conditionsnowhere do you show where I violated them with abusive language or threatening languageI am willing to share all of my communications with Coupon Cabin publicly, again, on the Internet, to show that Coupon Cabin again is making an unfair and unreasonable claim in an effort to not pay an honest consumer the small sum of $which has been earned by the consumer
Again, I will agree to removing all of these negative reviews and complaints filed on about sites if Coupon Cabin would simply pay me the $which I have earned and am owed
Final Business Response /* (4000, 13, 2017/11/10) */
As stated previously, the violation occurred on the same computer network, not necessarily by members that reside togetherThese are the terms you agreed to on April 5, at 8:a.mwhen you created your account and confirmed again on October 24, at 4:p.mThe fact that you are now saying you disagree with the terms or how they are applied, does not negate the violation
Also, please know that CouponCabin doesn't mind negative reviews like many companies doWe have rules in place that members must always adhere to and we believe that you publicly sharing your frustrations with our policies ultimately helps other members understand that our terms and conditions may not be violated and, if they are, that an account will be permanently closed

Hi, Donna. Our system identified the two accounts that you mentioned in your complaint as being
created under the name of *** *** and, as you know, one account was automatically frozen while one was allowed to remain activeOur system also detected these same accounts sharing a payment method, which is also a severe violation of our terms and conditionsWe initially offered to allow you to keep one account open, however, at this point, the best course of action is to close both of your accounts and issue a final payment for the $cash back you have pendingAlthough your cash back payment is not due to become payable until 4/30/2018, we will have your final payment processed within the next hours

As explained to you in detail, your actions were a violation of the terms and conditions that you agreed to when opening your CouponCabin accountWe recognize that you do not feel that your actions should be a violation, however, that does not negate the violation itself. Due to the breach in terms, your account has been closed, and although all cash back is technically forfeited, we paid you your pending cash back after adjusting the invalidly claimed Members Only cash back to the store's standard cash back rate

Hi, ***Please know that we understand your frustration with this situation and would love to be paid for your order as well, but the store hasn't paid us. If the store approves the transaction, we will will credit the cash back to your account as soon as it is approved. That said, as set forth in the terms and conditions that you agreed to when you created your CouponCabin account, CouponCabin does not offer an unconditional promise of cash back. We receive a commission for orders that are successfully tracked back to CouponCabin, and we then share this commission with you in the form of cash back. In several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back. Again, and I can't stress it enough, we're on your side here since we, too, haven't been paid for your order