Minority Services

Initial Business Response /* (1000, 5, 2017/12/27) */
Hi, ***
As part of our Cash back program, participating stores have the ability to exclude certain products, brands and categories from earning cash backThese exclusions are prominently shown in multiple places on CouponCabin.com,
including the following places, among others: (1) under the store's logo on their dedicated coupon page; (2) in highlighted and bolded text on the popup that appears before claims are made; (3) in highlighted and bolded text on the popup appearing after a claim is made; (4) in text on the page shown after you activate the offer; and (5) on the page shown after clicking the "See rules." link, which (as is the case with your account) is shown and provided at least three separate times when a Members Only offer is successfully claimedThe store you shopped at has excluded select *** products from being eligible to earn cash backAccordingly, CouponCabin made this exclusion clear by posting the following text in all of the places listed above, many of which, again, were highlighted and in bolded text
Important exclusions for this offer:
Your order may not contain select *** *** and *** items
You subsequently submitted a missing cash back inquiry, at which point we opened an investigation with the storeThey later responded that your *** shoes were excluded from cash back and that CouponCabin would not be compensated for your purchaseOur ability to provide members with cash back is contingent on us being compensated by the store at which you shopIn this instance, because your purchase was excluded, we were not able to provide you with cash back
Initial Consumer Rebuttal /* (3000, 7, 2017/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response, but this is the same response I have already received and am still extremely agitated byYour response states "These exclusions are prominently shown in multiple places on CouponCabin.com" but this is not trueYou word your exclusions in a way that states "select" items, therefore not making it actually known to the consumer on which products are excludedYou leave it to be a guessing game and that is not rightCan you please explain how any consumer would know which items are actually excluded without having a list of the select items that your representative claims your company has (and is updated regularly)? How would anyone know which items are select without having access to this list? The terms/conditions need to be updated to either list all those brands excluded or have the coupon time extended so that consumers actually have time to reach out to a coupon cabin employee for assistance regarding this because right now you give yourselves hours to respond, but the cashback offer is only valid for a few hours after you receive itEither way, your response again is not directly answering or resolving the issueI am not complaining that there are exclusions, I also am not complaining that there are not multiple pop ups with saying there are exclusionsWhat I am complaining about is how they are worded and vague and trick consumers or make them guess at whether or not their items are eligible with the word "select"On the retailers website the item I purchased was not excluded from coupons according to them on their own site - so how would one know it was excluded from Coupon Cabins list? There is no way of knowing thatI made sure to follow your pop-ups/exclusions as they were stated - the reason I did not get my cashback is because of your "list" that only your employees have
Final Business Response /* (4000, 9, 2017/12/28) */
Hi, ***
The response is the same because we have taken the time to explain accurately and thoroughly why your cash back was not paid
The reason we cannot say that all *** items are excluded is because that is not trueStores do not always provide us with a complete list of exclusions, and they can also change them at any time without noticeMost members, when using Members Only offers, steer clear of all brands that have any exclusions to ensure that they receive the cash back for that offer
We would have loved nothing more than to have been paid on this order and credited your cash backAs stated previously, our ability to provide members with cash back is contingent on us being compensated by the store at which you shopIn this instance, because your purchase was excluded, we were not able to provide you with cash back

Initial Business Response /* (1000, 5, 2017/10/11) */
The *** "Members Only" offer that you claimed had an exclusion for office suppliesSince Walmart reported your order as including office supplies, you did not qualify for the "Members Only" offerThe exclusions were listed on the store's page
on CouponCabin.com and in bolded and highlighted text in the popup window that was displayed after you clicked the offer
That said, you earned the applicable cash back based on how Walmart reported your purchases
Initial Consumer Rebuttal /* (3000, 8, 2017/10/11) */
They have cancelled my account since I sent in my complain
Final Business Response /* (4000, 10, 2017/10/11) */
The last thing we want to do is continue to upset you given your dissatisfaction with our service and business practicesThat said, as per our note to you earlier today, an final payout has been processed for your account and you should expect this payment soon
Final Consumer Response /* (4200, 12, 2017/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is odd behavior for a company to cut off someone account off of one disputeEspecially since I had continued using the site even after I was waiting for a response from the company itself on the matter before I ever contacted Revdex.comAs I emailed them ...This is very sad that literally off of complaint that you thought the best thing to do was to cut off my accountIf you noticed I was still actively using Coupon Cabin and planning to continue no matter the out come of my complaintOther then this instance I was still part of your millions of happy customersYes this particular rebate had me not pleased but I would not say I thought poorly of the companyI was just not happy for transactionThis is just a strange way to deal with a conflict
I will state in closing againI had no intention of not continuing with the siteI was very happy just not with the Walmart deal

Initial Business Response /* (1000, 5, 2017/10/25) */
Hello, ***
I'm disappointed to hear you say that we have not replied to you on this matter since our records show a good amount of correspondence between usAs you noted, on September 27th we informed you that your account was deactivated
due to a violation of the CouponCabin terms and conditionsWe followed up with a reply to you on 09/28/at 10:a.moutlining the violation in detail and you replied back with subsequent correspondence on the 29th at 8:a.mto which we again repliedFor your reference, I've included the portion of our reply from the 28th that outlines why your account was closed:
"...while multiple people within a household or using the same computer network/IP address may have their own CouponCabin accounts, only one account per household or computer network/IP address may redeem offers marked as for "New Members Only" or offers marked as limited quantity for "Members Only..."
Because your account was permanently closed and could not be reopened due to the violation of terms that had occurred, as outlined in our note on the 28th, we processed a full payoutThis payment was in the amount of $116.87, and included all pending cash back that had been earned by your accountThis full and final payment was sent to the *** account you had on file with us (***@gmail.com) on Sep29, at 8:p.mCT
Initial Consumer Rebuttal /* (3000, 7, 2017/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response,
In my correspondence with you, I indicated that I was not aware of multiple people using the same IP address and asked for the specific details on when this took placeNO response was provided
I will sincerely ask the question again:
* What are the specific details of the violation (when did this take place, what other account)?
The only thing is to assume at this time is someone may have been visiting our home and utilized our wifi/networkThe only members of my household at this time are my wife and I and she does not have a couponcabin.com account
My simple request is and has been to resolve where the violation took placeIF there is need to make correction, I will be most willing to correct the issue at handAnd with correction being made, my desire would be to have my account reinstatedIs that possible?
Sincere regards
Jon
Final Consumer Response /* (4200, 11, 2017/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon,
Thank you for finally providing the information detail in which we had asked for from the startHopefully this will help us to resolve the issue at hand
***@yahoo.com is my personal E-mail located at *** *** in *** ** XXXXX
***@gmail.com is the E-mail of our son, *** who works for the most part overseas in the country of SenegalIt is likely he used our physical address when setting up his account with CouponcabinIt is also possible he utilized our wifi/server when visiting our homeHis actual physical address is currently in Pittsfield, IL XXXXX
With the information before you, is it possible to reinstate my couponcabin account? If not, is it possible, I could request to set up a new account?
I sincerely seek to operate with integrity, so issues of this nature are my hope to resolve in a mannerly fashion
Regards,
*** R ***
Final Business Response /* (4000, 13, 2017/10/30) */
Hello, ***
The information that you've given only provides details related to the violation of the terms and conditions, however, it does not negate the violationPlease understand that under no circumstances will your account be reopened, and any future accounts that we identify as being associated with you or a computer network/IP address you have used will be immediately deactivated and all associated cash back forfeited

Initial Business Response /* (1000, 5, 2017/12/21) */
Hi, ***
We were very responsive and clear in our explanation of the violation of the terms and conditionsWe explained that your account and another CouponCabin Member's account were identified on the same computer network/IP address
having redeemed offers marked as limited quantity for "Members Only." You verified this by stating that you checked the IP addresses and confirmed other CouponCabin members also used those networksSince only one CouponCabin member may claim Members Only offers on a computer network/IP address, and the other member had claimed one prior to you, you were ineligible to claim and redeem one also
Due to this violation of the terms and conditions of CouponCabin's Cash Back program, your account was deactivated, and although all cash back was technically forfeited, we offered to reopen your account after adjusting the invalidly earned Members Only cash back with the store's standard cash back rate
In an effort to prevent violations such as yours, we provide this rule from the terms and conditions in the popup screen when a Members Only offer is claimedThese rules are also viewable before and after redeeming the offerI've attached a screenshot of the popup for your reference
Although the cash back in your account is not yet payable, I have submitted a request to our finance team to issue all validly earned cash back to you within the next business hours
Initial Consumer Rebuttal /* (3000, 7, 2017/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
So what your saying is if that I walk into a Starbucks and use their public without knowing anyone else has used it with coupon cabinMy account will be named and my cash back taken away
Final Business Response /* (4000, 10, 2017/12/22) */
Hi, ***
To be clear, your question is hypothetical and not a factual account of your situation
If you access your CouponCabin account on any computer network/IP address, and another CouponCabin member that has also accessed their account on that same computer network/IP address has claimed a Members Only offer, you may not also claim a Members Only offer
We recognize that you do not feel this should be a violation, however, per the terms and conditions that you agreed to, this is a violation

Initial Business Response /* (1000, 5, 2017/04/28) */
While over 98% of all cashback transactions automatically post to accounts, from time to time, some transactions don't get reported to us by our stores and don't postWhen this happens, CouponCabin and its partner stores have a process to look
up a missing order so that it can be reviewed and creditedThis process varies by store and unfortunately can take some time, up to days in some casesWe haven't been paid for missing orders either so we are on your side in that we sure want to get paid as well and will do absolutely everything within our power to get orders credited and credited as quickly as possiblePlease know that we have not "gone dark" and that this isn't "fraud." This missing cashback is very much being worked on since again, we haven't been paid for this large order either
Initial Consumer Rebuttal /* (3000, 7, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can appreciate their response and the fact that they have not received compensation eitherThe timeline for review continues to shift, first I was told days then to days and now it is up to I struggle that is not an opportunity to deal directly with their vendor and resolveI have supplied the order number / transaction date and as I noted my account illustrates that I did click through Coupon CabinUltimately my interaction with CoubonCabin and I believe the onus on them to resolve and or pay accordinglyI am more than happy to resupply any information that authenticates my purchase
Final Business Response /* (4000, 9, 2017/05/01) */
Most missing transaction claims do take between and days to resolve, the average for has been daysThat said, some do take up to daysWe have all the information needed for the claim and filed the claim almost immediately after it was submitted to usAgain, we're sorry you don't like how this process works, but it is the process that we have in place with over 3,of our cashback partner stores and millions and millions of CouponCabin members

Initial Business Response /* (1000, 5, 2018/01/04) */
Hi, [redacted].
A manager reviewed your receipt and determined the initial response you received was in error. We have already credited the $2.00 to your account.
Initial Consumer Rebuttal /* (3000, 8, 2018/01/10) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
The company retaliated against me for filing this complaint with the Revdex.com by closing my account. It took me filing this complaint for them to admit to their error. I did nothing wrong and followed their policies. I would like my account restored.
Final Business Response /* (4000, 10, 2018/01/11) */
Hi, [redacted].
You initially submitted your inquiry at 5:15 a.m. on January 4th. By 9:42 a.m. that same day, we credited your account with the $2.00 cash back offer after a manager reviewed your account and determined the previous representative had misread your receipt. Later that same day at 4:02 p.m., we received your Revdex.com complaint for this issue that had already been resolved in your favor.
Although your balance was under the minimum requirement of $7.00 for us to issue a payment, we waived that requirement and issued a payment to you for $2.00 via check by mail on January 5th. At that point we felt it was in both of our best interests for us to part ways since our continued relationship would be frustrating for you and cause us excessive administrative costs. Unfortunately, your account has been permanently closed and cannot be reopened.

Initial Business Response /* (1000, 5, 2016/12/01) */
Hello [redacted]
CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cashabck as possible to our members. That said, when accounts are identified as trying to get around these rules, we have no...

choice but to close these accounts. We are in the process of refunding the commission we earned on your order back to the store, so please know that it's not our intent to make a profit on this
Initial Consumer Rebuttal /* (3000, 7, 2016/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
CouponCabin continues to say I somehow broke some rule, but doesn't specify how I broke a rule. CouponCabin was paid commission by the company I purchased a product from and they are trying to scam me, the consumer, out of my reward. They sent a screenshot to me and Revdex.com showing on 11-29-16 that they fully returned the commission back to the company I purchased from through their link. Now their saying, on 12-01-16, they are in the process of returning the commission-WHAT? Looks like a lie and a scam, just like me supposedly breaking some mystery rule they won't tell anyone about. I've asked this company numerous times how I broke a rule and have yet to receive a response. Again, this isn't about the money -it's about CouponCabin wrongfully accusing someone of negligence without trying to communicate with the consumer like a professional legitimate business should. What more do I have to say, something isn't right.
Final Business Response /* (4000, 13, 2017/01/09) */
My apologies for the delay in response as I have been handling a family emergency.
Regarding this case, we were unable to reply in the complaint on the Revdex.com site as it states that this ticket on Hold and cannot be removed until we speak with someone. Given that we were unable to reach anyone for assistance with this, I've included our response to your inquiry and we have addressed the main complaint in the response below:
"Per the terms and conditions agreed to upon creation of the cashback account, a user may only create, access or maintain a single cashback account. Our systems identified the creation and use of multiple accounts, on the same computer network, redeeming the same "New Members Only" offer for the same store, multiple times. The accounts in question were also later accessed by the same computer network within minutes of each other. While the second account was closed and CouponCabin's earnings from this order were refunded back to the store, the first account created remains open (and valid) and has been paid its cashback. The check for this cashback was cashed on 12/19."
Please let me know if you have any questions and feel free to reply to this email as well.
Thank you again and please let me know if you have any questions.
[redacted]

Hello, [redacted]We were very responsive and thorough in explaining your violation in many replies to you. I have pasted examples below for reference: April 16, 2018 at 8:37 a.m"Our system has identified your account as severely violating the terms and conditions for CouponCabin’s Cash Back...

program and consequently it has been deactivated. Any cash back in such accounts has not been validly earned pursuant to the terms and conditions that you agreed to on Feb. 12, 2018 at 9:41 a.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Feb. 12, 2018 at 4:01 p.m. You may review CouponCabin's terms and conditions by visiting the URL below:https://www.couponcabin.com/terms/" April 16, 2018 at 11:55 a.m"Our security system has identified your account ([redacted] and computer network (Internet Protocol Address: [redacted]) as severely violating the terms and conditions of CouponCabin’s Cash Back program and, as a result, your account has been permanently closed and all cash back has been forfeited. You may review CouponCabin's terms and conditions by visiting the following URL:https://www.couponcabin.com/terms/Under these terms and conditions, which you agreed to on Feb. 12, 2018 at 9:41 a.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Feb. 12, 2018 at 4:01 p.m., while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as having limited quantities for "Members Only." Because of this breach, as you agreed to in the terms, all cash back in your account is completely forfeited. That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will make a payment to you of $9.66. This amount is the standard cash back payout for the transaction you made using the “New Members Only/Members Only" offer that you invalidly claimed and redeemed." April 16, 2018 at 1:13 p.m."Logging in to your account on your phone was not a violation. Your account and another member's account accessed the same computer network/IP address ([redacted]). Both accounts have also claimed and redeemed Members Only offers. Per the terms and conditions, only one account per computer network/IP address may redeem cash back offers marked as limited quantities for Members Only." April 17, 2018 at 5:06 p.m"While we are unable to provide you with information from or relating to another person's account, I can confirm that the reason your account was closed is because your account and another member's account both accessed the same computer network ([redacted]) with both accounts having claimed and redeemed limited quantity, "Members Only" offers." April 18, 2018 at 4:04 p.m"Yes, if you access your account on a computer network/IP address that also has been accessed by other CouponCabin members, and multiple accounts have claimed or redeemed Members Only offers on any computer network/IP address, that is a violation of the terms and conditions." April 18, 2018 at 4:21 p.m."You may read the section of the terms and conditions pertaining to Members Only offers here:https://www.couponcabin.com/terms/#section-4.I" Due to the breach in terms, your account has been closed, and although all cash back is technically forfeited, we paid you your pending cash back after adjusting the invalidly claimed Members Only cash back to the store's standard cash back rate. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

I am
rejecting each and everyone of CouponCabin's assertions.
Yes, you
are correct, I do have much displeasure, or should I say disgust,
about how you conduct your business. Yes, I did not receive a letter
from you - only because you never sent me a letter of response to my
complaints, so I have much disgust regarding your lack of honesty due
to your claim that you did send me one. I have proof that I sent my
letter to you because I paid to have it certified with a return
receipt – whereas you do not have any proof that you have ever sent
me a letter, including a copy you promised to send me, both of which
I never received.
At no
time did you ever address the fact that when you received my first
letter of complaint via fax you immediately closed my CouponCabin
account. I have much disgust about that because it shows once again
you are a business that cannot be trusted. You never addressed the
fact that you continuously and abusively threatened to deactivate my
account during my email correspondence with you simply because I
complained about a mistake you made which cost me $100 cash back.
I refute
that you have incurred “high administrative costs” simply because
I had 25 inquiries over a period of 17 months (actually it had been
20 months – almost two years – since my first purchase through
your website on May 31, 2016). One cannot consider those inquiries at
all excessive, especially since I was entitled to the majority of the
missing transaction claims that were eventually proven valid. I must
assume that in the end many of your courtesy approvals and credits
you “gave” me were also actually proven to be valid claims. I
generated a good amount of business and cash for you with orders
probably totaling in the thousands of dollars over those 20 months -
you were the only cash back web site that I had used during that
time. So 25 inquiries in 20 months absolutely cannot be considered as
burdening you with high administrative costs.
You
continue to insist that you did not instruct me to cancel my order –
you of course certainly did instruct me to cancel by sending me that
email that said I was not eligible for the cash back. I responded
immediately to you when I received that email message, but you chose
not to easily and promptly answer my email at that time and instead
replied 16 hours later. I waited 10 hours for your reply before
cancelling and certainly could not wait 24 hours for a probable
negative response (or no response at all) from you because I had very
little time to cancel my order before it was shipped out to me. And
if it had been shipped I absolutely would have incurred return
shipping charges when sending the items back. The items I bought were
not items both sold and fulfilled by [redacted] and therefore were not
eligible for a free return, contrary to your assertion that they were
eligible for a free return. That is part of [redacted]'s official return
policies.
I
accepted your final payment of $290.42 only because you gave me no
choice after receiving all the abusive emails I received from you
threatening me with closure of my account. I had read numerous other
complaints online that said you did not reimburse them for valid cash
back claims. So I was not going to take a chance that you would not
reimburse me as well for my own valid cash back claims I had pending
in my account. You pressured me with threats and that is ultimately
the reason you paid me what was due me in advance of your receipt of
funds from the stores from which I bought items. After all, you
benefited monetarily from those purchases as well.
You
presumably make millions of dollars through people like me every
week, yet you refuse to do the right thing and simply reimburse me
for what was your own mistake. I find it so insidious that you have
completely ignored everything I have said about your reprehensible
business tactics and practices. None of your assertions about this
issue has changed anything – you still owe me the $100 cash back,
and also an apology for your threats and dishonesty. You have wasted
my valuable time by denying what you know is in fact true about my
complaint and being a total corporate bully lacking any semblance of
integrity.

Hi, Kimberly.
The coupon you are referring to is a [redacted]s [redacted] coupon that was posted on CouponCabin. It was not an offer from CouponCabin. I've attached a screenshot of the coupon that states the $25 [redacted]s [redacted] gift card is from [redacted] when you buy a [redacted]s [redacted] membership. I've attached a...

second screenshot that shows the offer on the [redacted] website.
You received the Restaurant.com gift card from CouponCabin under our Coupon Guarantee. I've pasted the text below which you can also find in our FAQ section at https://www.couponcabin.com/help/
"What is the CouponCabin Guarantee?
We place over 40,000 test orders each week to help ensure that we never post a coupon that doesn't work. Coupons marked as "verified" have been hand tested by our team and the discount was successfully applied. We even include a screenshot of our successful test. If you're a CouponCabin member and find a coupon that doesn't work, please submit a guarantee claim. Once we determine that the coupon or offer is invalid, we'll email you a $25 credit for Restaurant.com. Visit our Guarantee Page for the complete details."
The $25 Restaurant.com gift card was not given to you as a
replacement for the $25 [redacted]s [redacted] gift card. It was the compensation CouponCabin gave to you because the [redacted]s [redacted] coupon did not work. This is the same compensation we give to any CouponCabin member for any coupon (regardless of the value of the coupon) if it does not work for the member. (Screen Shot 2018-01-12 at 9.05.55 AM)

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hello, [redacted]   We initially declined your cash back redemption inadvertently, however, within less...

than 24 hours (our standard time frame to allow for a response), a manager reviewed your dispute and credited your account with the $100 cash back.   Unfortunately, you canceled your order which voided the cash back offer. Since you spent $0.00 at the store for which the offer was designated, you did not fulfill the requirements of the offer, and your account could not be credited with the cash back. You initiated the cancellation of your order, and CouponCabin, at no point advised you to cancel your order.   We informed you of the outcome several times by email, replied to all of your email correspondence, confirmed receipt of your faxed letter in an email reply (which you acknowledged), and replied to your mailed letter on February 12, 2018 via US mail. A second copy of this letter will be sent to you for your records.   Since you continued to contact us in reference to an issue that had been escalated and reviewed at the highest level of our company, and noting that you've opened 25 customer service inquiries since creating your account, we felt that it would be mutually beneficial to part ways and pay you your pending cash back. Per our terms and conditions, in the event that you require CouponCabin, in its discretion, to incur abnormally high administrative costs or burdens with respect to your account, CouponCabin reserves the right to terminate your membership and MyCabin account.   Your account has been permanently closed; it can not be reopened under any circumstances.  All eligible cash back in your account has been fully paid to you.

Initial Business Response /* (1000, 5, 2017/12/07) */
** Reply:
As stated in multiple places on CouponCabin, including in the redemption instructions for the specific offer in which you redeemed today, the minimum threshold for any payment from CouponCabin is $7.00. This threshold is in place...

for every one of the millions of CouponCabin members and is not specific to the offer in which you used or specific to your account. There are many-many offers on CouponCabin which range from $0.50 to $250.00 that you could have redeemed. Many are below this $7 threshold and many are above but the one constant is every member must earn $7.00 in order for us to process a payment. For your convenience, I've pasted the redemption instructions from the offer in which you redeemed below:
So that we may credit your cash back, after completing your order, please forward the order confirmation email that you receive from Amazon to the email address below. Please make sure the confirmation email includes the item(s) you purchased and your order's total/subtotal. Automatic payment made when account reaches $7.
Initial Consumer Rebuttal /* (3000, 7, 2017/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nowhere on the link I clicked on did it say that
Final Business Response /* (4000, 9, 2017/12/11) */
Hi, [redacted].
As stated in multiple places on CouponCabin, including in the redemption instructions for the specific offer in which you redeemed, the minimum threshold for any payment from CouponCabin is $7.00. This threshold is in place for every one of the millions of CouponCabin members and is not specific to the offer in which you used or specific to your account. There are many-many offers on CouponCabin which range from $0.50 to $250.00 that you could have redeemed. Many are below this $7 threshold and many are above but the one constant is every member must earn $7.00 in order for us to process a payment. For your convenience, I've pasted the redemption instructions from the offer in which you redeemed below:
So that we may credit your cash back, after completing your order, please forward the order confirmation email that you receive from Amazon to the email address below. Please make sure the confirmation email includes the item(s) you purchased and your order's total/subtotal. Automatic payment made when account reaches $7.

Initial Business Response /* (1000, 7, 2016/08/12) */
Hi [redacted],
As mentioned previously, we would be unable to offer any cashback amount for this specific transaction.
Unfortunately we do not have control in regards to merchants choosing to withdraw from our cashback program and as our...

Terms and Conditions state, this can be a reason why a purchase may cease to be a Qualifying Purchase. With that, CouponCabin was not paid a commission from American Home Shield. Again, this is stated in our Terms and Condition and reds:
"The Participating Merchant for any reason fails to pay to CouponCabin the commission owed with respect to your purchase or transaction"
Thank you again and I apologize for any inconvenience you've had in this matter.
Initial Consumer Rebuttal /* (3000, 9, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Coupon Cabin received business from me due to false advertising. Without the active cash back link offer I would not have made a purchase through their site and I would have instead used another coupon. By using Coupon Cabin's site and false link I lost [redacted] available from other coupon sites.
Coupon Cabin should be held responsible for active advertisements on their site otherwise the whole thing is just a big scam.

Initial Business Response /* (1000, 5, 2017/06/27) */
Hello, [redacted].
I'm confused by your note. When I look at the account under [redacted]@aol.com is in good standing and has no violations. Your account violated our terms for using Members Only offers but as per the emails we exchanged...

yesterday with each other, this was rectified and your account was reinstated. Please see the email which we sent you yesterday at 3:24pm CT.

Initial Business Response /* (1000, 15, 2017/08/29) */
We have been working with you on your issue since you first contacted us. We replied to you on August 18th and 21st to explain to you how cash back works and to help troubleshoot why this particular order did not track automatically. We...

submitted a missing transaction request to Ulta on August 25th, that if approved, we will be happy to credit your cash back to you.
Initial Consumer Rebuttal /* (2000, 17, 2017/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for letting me know that the missing transaction request has been sent. Customer service had told me that they would do that (the whole point of my earlier emails that were not responded to) after I had finally resorted to sending a complaint. Since my account has been involuntarily closed due to my sending this complaint and I cannot check the cashback disbursement dates, would you please email me or respond here with the date that I can expect the [redacted] credit (which WAS approved) for the 2nd bonus I used to be sent? Thanks!

Hi, [redacted]Our security system detected that you were simultaneously using multiple devices (a Mac computer on a Chrome browser and an iPhone on a Safari browser) at 6:15 p.m. on April 2, 2018 to attempt to claim a special limited-quantity $75 Members Only cash back offer. Due to this violation, your...

account was permanently closed. Although all cash back was technically forfeited, we paid you your pending cash back of $246.68 on April 4, 2018. This amount also included a $5.00 courtesy credit for the purchase you made using the invalidly claimed offer.The applicable section of the terms and conditions can be found at the following link:https://www.couponcabin.com/terms/#section-4.I.III.e I have also pasted the text here for your reference: "...the simultaneous use of multiple devices in connection with any attempted claim of a Special Cash Back Offer, is prohibited."

Initial Business Response /* (1000, 5, 2017/02/14) */
Hello,
Unfortunately, we have to go by what stores tell us when reporting orders for Cashback (this is outlined in the terms and conditions that were agreed to when creating your account). Please know that we would have loved nothing more...

than for you to have been seen as a new customer by the store since it means we, too, would have made more commission on your order than we did and would then have been able to issue you the bonus you wanted. That said, while our hands are tied with this store, even though it's against our terms, we'd be happy to allow you to use another new member offer for CouponCabin so that you could receive a big bonus for another store.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that Coupon Cabin's hands are tied based on the response from Journeys, but that also leaves my hands tied to resolve this issue. Coupon Cabin has told me in their emails that they cannot give me a contact person within Journeys to inquire about my "existing customer" status and they have not indicated to me that they have followed up with them on my behalf.
Final Consumer Response /* (4200, 11, 2017/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure how to respond any further. Coupon Cabin has not indicated that they will follow up with [redacted] regarding this matter and I am unable to pursue it myself. If Coupon Cabin has any further recommended action that I can take, I am willing to follow through; however I am unable to accept that nothing further can be done.
Final Business Response /* (4000, 13, 2017/02/27) */
When you place an order with a store, they report back the amount of commission CouponCabin earn based on their cashback tiers. In the case of this store, they pay different cashback amounts for new customers and for customers who have visited their site before. That said, as you know, the offer which you clicked was marked for "new customers" to the store but the store reports back to us that you were not considered new and thus ineligible for the new customer discount. While we would have loved for you to qualify for the higher, new customer cashback tier since we would have earned more commission too, as per the terms and conditions that you agreed to when creating your account, you and CouponCabin are both obligated by merchant determinations and their cashback tiers.

I am rejecting this response because:
This is the exact form letter that Coupon cabin has been sending for months. If it’s true that you are having trouble getting your money from them then why do you still use them? I did my part & followed your rules to do this deal. It’s now up to you to refund my money. I don’t care where you get it from. That shouldn’t be my problem. Sometimes companies have to cover things themselves to do the right thing by their customers. This is one of those times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.  I feel this is fair because the Coupon cabin LEAD me to believe I would get this cash back. I placed the order through them with "[redacted]" and received the SAME day that I successfully was awarded 50.00 cash back. I want my 50.00 as promised and in no way want to continue my account with coupon cabin so this is acceptable. Thank you Revdex.com for your assistance in this matter. [redacted]

Initial Business Response /* (1000, 5, 2017/10/11) */
Your account was closed due to a violation of the CouponCabin terms and conditions. As we outlined in detail to you, our system identified multiple accounts being used from the same computer network/IP address, with more than one of these...

accounts redeeming a limited quantity offer marked for "Members Only." Per our terms and conditions, only one account per household or computer network/IP address may claim or redeem a particular limited quantity offer marked for "Members Only."
CouponCabin withheld no cash back, and as a courtesy, we paid out to you the pending cash back in your account. Please see the attached payment history.