Mintenberry Catering

Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ Hello, We do understand your frustration but as per our return policy we cannot accept back installed parts as we cannot resell themOnce they are deemed installed at our warehouse we dispose of the partUnfortunately there is nothing we can regarding this manner [redacted] Best Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) they disposed of the part without my knowledgeI did notice the no return policy but saw nothing stating the part would be disposed ofI should have been given the option of return or disposalI am out the money and the partI demand either one or the other Final Business Response / [redacted] (4000, 9, 2016/08/08) */ Hello, Although it is against our policy we will refund you the cost of the part as once a part is returned and is not in resalable conditions the parts are disposed of as we cannot resell themI can see things from your perspective and I do understandHopefully we can both compromise and this will be a helpful solutionRefund has been set up in the amount of $***This will be applied tomorrow back to the credit card you used to pay for the orderYou will receive an automated email confirming this Best Regards Final Consumer Response / [redacted] (2000, 12, 2016/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for seeing my point of viewI am impressed with your willingness to work with me

Final Consumer Response / [redacted] (2000, 6, 2016/09/20) */ They refunded the purchase price & the shipping costI am satisfied with thatThis incident can be closed

Initial Business Response / [redacted] (1000, 5, 2016/09/29) */ Hello ***, I am very sorry for the long delay to receive a refundI am going to apply it to your credit card today for the full amount including the requested $***This should show up on your [redacted] card in 2-business days ($***) The reason it did not get applied it due to a processing error which delayed the refundPlease let us know if there is anything else we can hlp you with Best Regards, [redacted] Easy Appliance Parts Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your attention to this matter and correcting the problem

Good Afternoon [redacted] , Thank you for contacting us We have reviewed this order and we show that the tracking number on your first order arrived at your address on Nov 1stWe also see that we have credited you your money back yesterday and you will see that show up on your card balance in – business days for the first order Additionally, your second order has arrived to you with free next business day shippingFor a total refund of $plus the additional $for the shipping on the second order The shipping method that was chosen was economy shipping which is our least expensive option and does not have a guaranteed delivery time frameThe post office did mistakenly deliver it to an incorrect address however they did retrieve the package and deliver it to youUnfortunately, we do not have control over how the packages are handled once they leave our warehouseWe apologize for any inconvenience this has caused Thank you, Customer Service www.easyapplianceparts.com 1-866-895-

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Someone from customer service will be in contact with youYou should not have had to return a damaged item and because we cannot credit anymore than you were charged, we will need additional information to process the return shipping refund The order amount ($***) was refunded today (***) and you will see it on your credit card in 2-business daysIf you have any other issues, please contact customer service at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/27) */ Easy appliance parts has contacted me on [redacted] and issued full refund plus additional return shipping charge

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ Hello We are sorry that there was an issue with the order being deliveredWe are showing that it was delivered on tracking number [redacted] with [redacted] , it also shows that [redacted] Shipment delivered to [redacted] at: [redacted] We have issued you a full refund for your orderAnd that was applied on Monday for the part and today for the shipping Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Our apologies that one of your parts were not refunded at the time it was returnedUpon receipt of this dispute, I contacted the warehouse and got them to issue credit$ [redacted] was posted today (***) and will reflect on the credit card used for the purchase in 2-business daysShould you come back to us for your future appliance parts needs and run into ANY issues, please reach out to customer service and we'd gladly rectify any issues that you run into Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/24) */ Easy Appliance Parts on [redacted] refunded to my paying account the amount for the disputed returned part They have made good on their "no-hassle" return policy and I appreciate their service and offeringsComplaint resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ We are able to do a return on this order and have already setup one and emailed the information to the customer at the email address that they provided at the time of the order being placed

Good Afternoon [redacted] We are sorry this has taken so long for youWe do not have any record of you contacting us until Nov and once we heard your issue we created a manual order for you, which is not our procedure, but once we understood that you were trying to sell your house we did what we could for youWe upgraded your shipping on this new order to next business day, at no extra cost to youThe tracking number [redacted] shows you received the part on Dec 2ndWe do hope that everything arrived safely If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Customer Servicewww.easyapplianceparts.com [redacted] Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Hello We did offer a workaround because the customer was unhappy with how our return policy works, once we got the part back and the [redacted] seen that there was signs of installation on the spade that the wire plug into the board. We did... not want the customer to be without both part and money. When we send out the return information it does state on it that parts have to be in resalable condition in order to receive a refund, even if the part is plugged into the appliance it does count as being used and we are not able to resell it so the parts are discarded. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Easy Appliance Parts told us they threw our returned item away and would not provide it back to us to validate their claim that it appeared to have been installed. If it "Appeared to have been Installed" that was the condition we received it from Easy Appliance Parts. It was Never Installed by us. The box was opened, item inspected and resealed in its original packaging and returned. It was Never Installed. Instead they suggested (after they threw it away) that they could file a claim with the manufacturer [redacted] " [redacted] " [redacted] Final Business Response / [redacted] (4000, 11, 2016/03/29) */ The part ($ [redacted] ) was refunded today (03/29) and can take 2-3 business days to reflect on the credit card used for the purchase. Final Consumer Response / [redacted] (2000, 13, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Easy Appliance Parts has provided a refund.

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ I am very sorry for the inconvenience that this has caused$of the shipping cost was refunded on 10/and the remaining $was refunded today (10/26)It can take 2-business days for any refunds to reflect on your credit cardI have also escalated this to the warehouse to help ensure this doesn't happen againSorry again for all of the trouble

I am rejecting this response because:i do not wish to consider this complaint closedAlthough easy appliance has now after I contacted Revdex.com sent missing pieces their lack of communication and timely response caused me to have to order the pieces missing elsewhere at an extra out of pocket expense of $ I ordered from the because the had an A+ Revdex.com rating which now after looking at website trustpilot I see they have had many complaints..please consider reviewing their rating as well...thank you for your time [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/20) */ We have processed the credit for the part on our end today, the customer will get an email within the next to hours that will show the full refund for the part being applied back to the card that was used to process the order Thank you

Initial Business Response /* (1000, 5, 2016/04/28) */
Hello
We are sorry about the issues with this order, what the warehouse does when the receive the parts back is inspect the spades on the part to see if they show signs of being plugged into the applianceThey did state that this part did,
We understand and we have applied the credit back for the price of the part to the customer
Initial Consumer Rebuttal /* (2000, 7, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my purchase priceThank you to everyone involved

Initial Business Response /* (1000, 5, 2016/10/20) */
Hello ***,
Thank you for writingI am sorry to hear of the troubles you experienced with your return
The order was recently refunded because of the previous conversation you had with our customer service teamThe return had originally
been rejected by the warehouse because it showed signs of installation however after further review we decided to refund the order in full($***)
If you have any other questions for us, please feel free to contact us at***
Have a nice day,
***
Initial Consumer Rebuttal /* (2000, 7, 2016/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/23) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***@***
Hello
I do apologize for how your order was handledWe do normally follow up on all of our outstanding orders so we can keep
our customer's up to date with the most current informationUnfortunately your order had fallen through the cracks and you were not properly contactedI sincerely apologize for this oversightWe have issued the refund for your order in the amount of $***Please know that we do appreciate your business
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2017/08/16) */
Hello,
Thank you for contacting us
We apologize for the inconvenience but the meat tray assembly is back ordered until 8/23/Also none of the other warehouses have stock of the partYou can cancel the order for a full refund or wait
until 8/23/for it to be shipped out
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below
Thank you,
Customer Service
***
866-***-***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint should remain open until such time as the subject item is actually shipped by vendor AND received by usAfter actual receipt of item in order we will notify you accordinglyThank you
Final Consumer Response /* (3000, 14, 2017/09/25) */
The vendor has never shipped the item that was ordered and paid for
The vendor has admitted that the item is unavailable for an indefinite period
The vendor has not acknowledged several refund requests
The vendor is still presenting the item for sale on his website while full well knowing that the product is not available for the foreseeable future
My credit card company states that no attempt has been made by the vendor to provide a refund to my account
I am initiating civil and criminal charges against the vendor for fraud, and will be requesting damages
Final Business Response /* (4000, 16, 2017/09/28) */
Hello,
Thank you for contacting usPlease note that you did not request any cancellation until the date you re-opened this case, in which we cancelled your order without any issues and provided you with a refund the following day as the system can take up to hours to process the refund and supply it to the Credit Card company
We provided updated information when you requested it at each contact and we did not commit any fraudYou are welcome to pursue whatever means you feel are necessary, but your order has been refunded
Thank you,
Customer Service
***
866-***-***
Mon-Fri 7am-1am EST
Sat-Sun 7am-11pm EST

Initial Business Response /* (1000, 5, 2016/08/12) */
Hello***,
Thank you for writing, and I am sorry to hear you did not get your part on timeAs well I see you were speaking with a representative about the problem and they gave back your shipping fee as a gestureThis issue can be avoided
in the future by speaking with one of our representatives over the phone to clear up any doubts about information on the websiteWe would be happy to help you(***)
We have checked our website and the promised shipping times are still posted beside each optionThey are;
*** (Usually 3-Business Days) ($***)
*** (3-Business Days) ($***)
*** ($***)
By selecting 3-business days, it is a promise for us to deliver within that time frameThis I do see happenedAccording to *** tracking number *** it was delivered in business days
The average of days for delivery is true as many of our customers get the parts delivered under the promised timeThe posted average is not our promise because there are cases such as this where it does take longer
For these reasons we will not be able to credited you the requested 50% of the purchase price of the part ($***)
Have a nice day,
Easy Appliance Parts

Initial Business Response /* (1000, 5, 2016/05/12) */
Hello ***,
I have looked into this order and unfortunately we are only able to refund parts that are returned to our warehouseWe asked for the tracking number because there are no records or proof of the part being returnedWithout this
information we are unable to refund you the cost of the part
If you are able to obtain the tracking number then please feel free to contact us again and we will look into it further
Regards,
***
Easy Appliance Parts
Initial Consumer Rebuttal /* (3000, 12, 2016/05/31) */
The response is unsatisfactoryTheir method of processing returns is flawed against the customerThey will not start to look for a returned item unless you have a tracking number***
***

Initial Business Response /* (1000, 5, 2016/04/30) */
Hello
We are very sorry for the delay on the part, but the part is on a nationwide back order with the manufacturer, We have have contacted them directly and we are showing that the estimated date that they are saying for us to receive the
parts into our inventory is sometime between May 11th till the 18th
We are very sorry for the delay and if you would like to continue to wait for the parts let us know, or if you would like to cancel we can take care of that as well and issue you a full refund back for the part and the shipping
Regards;
PartSelect.com
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did correspond with me two days ago
However that response is not the same as the response given above
So, at this time I elect to wait a few weeks to see if the business can indeed do what they say they are going to do
Final Business Response /* (4000, 9, 2016/05/06) */
Hello,
The part # *** (***) arrived at the warehouse todayIt was then packaged and shipped to the customer with the *** tracking number *** The estimated delivery date is ***
Regards,
***
Easy Appliance Parts
Final Consumer Response /* (2000, 11, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the part today
Accordingly the matter is closed
***
Thank you for your time, effort, and consideration