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Mintenberry Catering

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Reviews Mintenberry Catering

Mintenberry Catering Reviews (56)

Good Afternoon,
We are sorry for the delay in this situation but we usually need more information from the customerLooking at the first contact you made via email the Customer Service Rep that looked after your email was new to the companyI do apologize as she should have emailed back
asking you to contact us via phone so we could have looked after this in a much more timely mannerThe email should have asked for the part number on the package you received to see if it was the correct part sent to you and then a model and serial number to issue a warranty claim with the manufacturer for a defective partI am sorry for all the going back and forth through email is not the best manner for situations like thisI will be processing a credit for this and you should see that in - business days show up on your credit card we have on fileThis was an error on our part but human error in new employees is expectedHopefully you can understand
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,*** *Dispute Specialist***Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST

Initial Business Response /* (1000, 5, 2017/03/09) */
Hello ***, We have refunded your shipping fee and will look into the information on the websiteRegards, ***, Easy Appliance Parts
Initial Consumer Rebuttal /* (2000, 7, 2017/03/16) */
(The consumer indicated he/she ACCEPTED the
response from the business.)

Initial Business Response /* (1000, 5, 2017/10/19) */
Hello ***,
Thank you for contacting usThe warehouse does require the serial number for these types of situations, our reps have requested this from you numerous timesThe warehouse states they cannot process this claim with out the
serial numberOnce we have the serial number we can process the refundThe serial is located in the same spot as the model numberIf you are unable to clearly see the serial you can take an image of it with a cell phone/camera and would be able to provide it to us that way
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below
Thank you,
Customer Service
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have told them, I have the model number on paperwork for the cooktopThe serial number is located on the bottom of the cooktop, which is I can't see because we have a drawer located under the cooktopI also told them that I did not need the serial number to order, why would I need one to returnI have tried to use my ipad and my phone to take a picture but was unsuccessfulI am in my 60's so it is impossible for me to lie on the floor on my back to try to get the serial numberThe website says "NO HASSLE RETURNS", which obviously is completely untrue
Final Business Response /* (4000, 9, 2017/10/26) */
Hello ***,
Thank you for contacting usIt is correct that the serial number is not needed for orderingHowever, the manufacturer has this part listed for your model, since it does not fit they require the model and serial number for the return so they cross reference their data, this helps expedite the speed of your returnSince there is an issue with retrieving the serial number we will send you pre paid labels for the return
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below
Thank you,
Customer Service
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Final Consumer Response /* (4200, 11, 2017/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I receive my credit for the purchase, I will accept the resolutionI have returned the item today via *** and will keep checking to make sure I receive the credit

Initial Business Response /* (1000, 5, 2015/06/01) */
When you first log into your order status it says "Notes We are awaiting receipt and approval of your return and will notify you here when it has been processed." When you scroll down to the bottom, under returned it says pendingWe are not
showing receipt of the part back to the warehouse so the refund would not have been issued and the returned status remains pendingSince we're not showing receipt of the part back, we asked for proof of return in order to process the refundIf that cannot be provided, then I would suggest filing a claim with the post office as it would appear that they failed to return your package
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot get a duplicate receipt from the post officeI triedI have filed a lost mail claim and we'll go from thereI understood my account to be returned, since that's what it says on the bottom of my pageThe note that says says 'no one will be able to help you with the return status' should have been a big clue
Final Business Response /* (4000, 12, 2015/06/15) */
I apologize for the misunderstanding of the returned status and wish that you had been able to provide return tracking information so we could have resolved this issue for youI hope the lost claim with the post office will get you the reimbursement that you are looking for

Initial Business Response /* (1000, 5, 2016/04/14) */
Hello
We are sorry about any issues that happened with this orderWe have issued you a full refund back for the price of the part and the shippingAnother email is on the way to the customer that will show the refund being applied back to
the card that was used to place the order
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/03/14) */
Hello! I see the issue has already been resolved! A refund in the amount of $*** had been givenSorry for the inconvenience
have a great day!!!
Initial Consumer Rebuttal /* (2000, 7, 2017/03/15) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
To the Revdex.com,
Easy Appliance Parts said it would credit my card within 2-days, and I am happy with their response
Thanks for your help with this matter
Sincerely,
***

Initial Business Response /* (1000, 5, 2016/05/18) */
Hello ***,
We are sorry for the delayed shipment and the misinformation that you received about the shipmentsI do see that it shipped out on the *** after you where speaking with *** and according to the tracking information it was
delivered on the 12th
I have gone ahead and refunded the original shipping costs on the order as wellIf you have any other questions please feel free to contact me directlyMy email is ***
Regards,
***
Part Select

Initial Business Response /* (1000, 5, 2015/05/30) */
Hello
The refunded has been applied back to the credit card that was used to make the orderThe refund is in the amount of $***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
I receive The Refund of &*** are back in my account
next couple day
Thanks

Initial Business Response /* (1000, 5, 2016/06/17) */
Hello
I have checked the order and a refund has already been issued on June 11th for the amount of $***It was applied to your *** ***I have emailed you verification of the refundSorry for the inconvenience
Best
Regards,
***
Initial Consumer Rebuttal /* (2000, 7, 2016/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still have not received instructions about what to do with the appliance part that was shipped to me, but I am satisfied with the refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12633645, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It's unfortunate that I have to go to this much trouble and involve the Revdex.com in order to get a settlement that should have been completed by my initial contact with the company. Thanks Revdex.com for your help.  No thanks to Easy Appliance Parts for taking more than two months to finally do the right thing.

Initial Business Response /* (1000, 5, 2017/01/19) */
Hello, After reading this case I was concerned so I called you and we talked on the phone. It was nice speaking with you and I will just recap the call. A full refund for your order has been applied back to the credit card you ordered with. I...

have contacted the warehouse a for a return authorization and requested the shipping labels to return the part. I am still waiting for a response and once I hear back from them I will be in touch with you again. If you have any further questions regarding this issue, then please feel free to reply to my email. [redacted]

I am rejecting this response because: The part was never installed. The part would not fit my range. I contacted Customer Service would issue a refund. I sent the part back and I am being told I am out the money I paid and the part. The part they are saying has been tossed out since it was returned. They said they would ship me the part back if I would pay for the return. That is a great way to treat a customer. They state they have return hassle free policy. All they did was hassle me or seems like they hussled me. I want my money back. They tossed out the part or resold it?

Initial Business Response /* (1000, 5, 2016/04/13) */
Hello
We are sorry that there was an issue with the order being delivered. We are showing that it was delivered on tracking number [redacted] with [redacted], it also shows that [redacted] Shipment delivered to...

[redacted] at: [redacted].
We have issued you a full refund for your order. And that was applied on Monday for the part and today for the shipping.
Thank you

Hello 
 
We are very sorry about any delay in this response. We have applied the full credit back for the damaged part, You will be sent an email within the next 24 hours that will show the full refund going back to the card that was used to place the order. 
If you have any further questions or concerns please contact us back at any point in time. 
 
Regards, 
Customer Service 
EasyApplianceParts.com

Initial Business Response /* (1000, 5, 2016/04/11) */
Hello
We are sorry for the confusion on this order, we have issued the refund back and another email will be sent to the customer within the next 24 hours that will show that being refunded back to the credit card that was used to place the...

order.

Initial Business Response /* (1000, 5, 2016/08/02) */
Hello,
We do understand your frustration but as per our return policy we cannot accept back installed parts as we cannot resell them. Once they are deemed installed at our warehouse we dispose of the part. Unfortunately there is nothing we can...

regarding this manner.
[redacted]
Best Regards
Initial Consumer Rebuttal /* (3000, 7, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they disposed of the part without my knowledge. I did notice the no return policy but saw nothing stating the part would be disposed of. I should have been given the option of return or disposal. I am out the money and the part. I demand either one or the other
Final Business Response /* (4000, 9, 2016/08/08) */
Hello,
Although it is against our policy we will refund you the cost of the part as once a part is returned and is not in resalable conditions the parts are disposed of as we cannot resell them. I can see things from your perspective and I do understand. Hopefully we can both compromise and this will be a helpful solution. Refund has been set up in the amount of $[redacted]. This will be applied tomorrow back to the credit card you used to pay for the order. You will receive an automated email confirming this.
Best Regards
Final Consumer Response /* (2000, 12, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for seeing my point of view. I am impressed with your willingness to work with me.

Initial Business Response /* (1000, 5, 2015/10/26) */
I am very sorry for the inconvenience that this has caused. $17.49 of the shipping cost was refunded on 10/24 and the remaining $7.46 was refunded today (10/26). It can take 2-3 business days for any refunds to reflect on your credit card. I...

have also escalated this to the warehouse to help ensure this doesn't happen again. Sorry again for all of the trouble.

Hello Mr. [redacted]
 
I am sorry for any misunderstanding with your order. Unfortunately, the part you returned was deemed installed by our warehouse. We sent you an email on December 18, 2017 advising of this. The email indicates that the Total Refunded is $0.00 and the reason is "Rejected -...

Installed". Our company does offer hassle free returns within 30 days of shipment, however it is indicated in both our return instructions and return policy the part returned in its original condition, which is explained in our return policy as uninstalled; because of this, we had to reject the refund. At EasyApplianceParts, we only ship and sell factory authorized parts that are eligible for a 1-year warranty, and a used or installed part does not meet this criteria, so it cannot be restocked or resold, but rather discarded, or returned to the customer if they wish to pay to obtain it. When you contacted us on December 28, our agent offered to accept a label from you to return the product, but you refused to accept this and indicated you would contact other parties and did not allow the opportunity for Customer Service to resolve the issue for you. We have since lapsed the period of disputing the rejection and the part has since been discarded. I am sorry for any issues this may have caused and we appreciate your understanding.
 
Thank you,
[redacted]
Customer Service Analyst
EasyApplianceParts.com

Initial Business Response /* (1000, 5, 2016/02/20) */
We have processed the credit for the part on our end today, the customer will get an email within the next 24 to 48 hours that will show the full refund for the part being applied back to the card that was used to process the order.
Thank...

you.

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Address: 11 Lindenbrook Park, Manchester, Maine, United States, 04351-3441

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Web:

www.gusmannauto.com

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