Miracle Ear

Great experience from start to finish

I am so glad I used PM Painting, LLCPrompt, curteous, professional, timely and did an excellent job!

I saved over 25,kicks from Best Buy purchases and walk insThey claim I broke terms of services with scans from a website which is false, so they won't have to pay out Won't offer proof

Miracle-Ear collected a deposit $refundable for trial of deviceI returned it in good orderDoug S*** (owner of franchise) categorically refuses to refund my $

Hi ***, Please see the attached response to Mrs*** complaint, as well as the Attorney Generals' Determination letter--*** ***

From: *** *** *** Sent: Tuesday, April 21, 11:PMTo: Kelly Mace; *** ***Subject: Re: A new message is waiting from the Revdex.com of Northwest North ***ina complaint #***April 21, 2015To: Revdex.com of Northwest North
***ina (Winston Salem, NC) Re: Complaint # ***A response to your email is listed below.On November 21, 2014, Mrand Mrs.*** *** visited my MtAiry office for a hearing evaluation After completion of the hearing evaluation, Mr***'s hearing loss was discussed, along with possible hearing aid options and the day trial period After we discussed hearing aid prices, we also discussed the possibility of them financing the hearing aid with low monthly payments An application would have to be approved in order to finance them Mrand Mrs*** said they would consider this option and inform us as to how they would pay when they returned to pick up the hearing aid Mr*** then advised me that he had insurance that could pay up to $1,for the hearing aid I then, in detail, discussed with Mrand Mrs*** that we file all insurance, however, insurance in hearing aids can be a long process I informed them that this process could be anywhere from 2-months before benefit checks are reimbursed; if they are entitled to that benefit with their insurance company I also informed them that all insurance companies differ, and that hearing aid coverage is constantly changing within the companies I assured the ***'s that we would diligently work to make sure they got whatever benefit was entitled to them I also advised them that the hearing aid would need to be paid for in full upon delivery of the hearing aid, because we do not know if or when the insurance company will reimburse for their hearing aid benefit The couple decided to proceed with ordering the hearing aid for his right ear I proceeded to copy their insurance information to file with their insurance This was filed the week of December 10th, the week of his fitting.On December 10, Mr*** came in for his fitting of his right hearing aid and after completing the fitting and the paperwork, I then asked Mr*** how he wanted to pay He stated he would like to write a check for $ I advised him that the hearing aid needed to be paid in full, as we had discussed on his last visit I reminded him about our financing options, which he could apply for Mr*** responded by saying No, that he would go to the bank and return with the full balance He later returned and paid the full balance of $ Mr*** was then scheduled for December 17th, for a week follvisit which is standard procedure for all of our patients Mr*** did not show up for his week follvisit On January 5th, Mr*** came to our office for a hearing aid cleaning and adjustment During this time, there was no discussion about Mr*** wanting to return his hearing aid or him being disappointed with it I assured him that we did file his insurance, and would hopefully hear something soon I asked him to call us if he heard from the insurance company, so that we could keep each other informed Mr*** agreed, and stated that he would give us a call if he had any issues with his hearing aid On February 19th, Mr*** stopped in at the Miracle Ear Winston Salem office and inquired about his insurance While there we cleaned his hearing aid, and relayed that we had still not heard from his insurance company We relayed that it can take 30-days for it to show in the insurance computer system once they receive it We also advised him that we would stay on top of it and to please contact us if he heard from them In late February, our office began receiving calls from the patient's wife, Mrs*** She was accusing our office of not filing their insurance We stated that we had filed the insurance and that we would contact the insurance company again to see if we could get an update on the status of the claim We spoke with the insurance company,discussed the claim and asked them to please relay to the patient that we had been consistently working to obtain reimbursement for them They responded that they would relay to the ***'s that they and our Miracle Ear office were working as quickly as possible to obtain reimbursement (We have attempted to refile this claim, in hopes to draw attention to this matter.) We have attempted to update the ***'s every two weeks as to the status of the claim, with Mrs*** providing a new address to send the refiled claim too During this time, the ***'s continue state that we have never filed their insurance claim, even though the insurance company has contacted them relaying that we are working together to obtain their reimbursement-per the insurance company The accusations of our company not filing their insurance claims are false We deal daily with insurance companies and have never had an issue Within the last weeks, we have received threats from Mrs.*** (patient's wife) that she would complain and write whoever and everyone, until they get their money back Again, we have attempted to relay that we feel this situation is out of our hands We have attempted to relay that they need to contact their insurance company This is between the ***'s and their insurance company We have attempted to be very patient with the ***'s and to keep them updated as we are updated Again, from the first office visit, the insurance process was discussed with the ***'s, and that it can be a lengthy process The Miracle Ear Office of Winston Salem and all offices in the Central North ***ina region, have always had an outstanding customer satisfaction rating and an A+ rating with the Revdex.com We have always went above and beyond for our patients and patient care; which includes anything from hearing health, hearing aids, to insurance claims We regret the difficulties the ***'s have had with their insurance company, however, we share in their frustration in obtaining reimbursement We will continue to work diligently with the ***'s until this situation is resolved

Couldn't be happier with the results from hiring PMThe service was prompt and they showed up early each dayWould hire them again in a heartbeat

Pm painting is profession, the work is excellent, and neat PM is honest, and has good prices PM brought back to life my deck, power washed, sanded and painted Looks like new They power washed and painted my vinyl siding, matched the color perfect, and made the whole house look new PM power washed house and painted the trim on my moms house Great job PM was referred to us by several friends I am going to have my second garage, and my interior, painted by PM as well

They were great! rooms done in days

PM Painting LLC is the best, positive, experience in painting contractors we have ever had They have the highest standards in workmanship PM will go above and beyond to give the customer the greatest service and a beautiful result Our home looks great!

PM Painting painted the exterior of our home in 2014 and did a very professional job. Very quick, excellent workmanship and exceptionally neat and clean. The price was more than fair. This year, 2015, we had them back to paint interior spaces in our home. The quality was the same excellent product we have come to expect from PM Painting.
I would highly recommend this company to anyone looking for a dependable painting contractor.

Thank you, PM Painting! You did a fantastic job on another painting project at my home. I highly recommend PM to anyone looking for a professional, timely and fair priced contractor.

From: [redacted] Sent: Wednesday, June 08, 2016 2:53 PMTo: [email protected]: ID [redacted] Dear [redacted]
 This email is in response to complain ID [redacted], [redacted] We are sorry to hear that [redacted] had some trouble...

redeeming his gift card online but are also glad to hear that he was able to get it all taken care of. The store staff in Norwalk would have been more than happy to assist [redacted] with redeeming his gift card in our location. We do instruct all stuff to explain and go over the instructions to the best of their ability. I have included the disclaimer that [redacted] must have missed that is included for the card. We do hope that [redacted] will enjoy his gift card. If you need any further information please do not hesitate to contact me. Sincerely,   Stacy F[redacted]Director of AdministrationFrasier EnterprisesMiracle Ear/Hearing Health Centers[redacted]
[redacted]

I used Shopkick with no problems for over 2 years. But last week I received a "WARNING" stating they were giving me one free pass but I had violated the rules and if I did it again, I would be banned. After reading the rules, I didn't see where I had violated the terms and since I wasn't sure what I had done, I wrote Customer Service for clarity. MAJOR MISTAKE! I received a form email back saying I was now banned and no further information. I thought it was some mistake because I had not been banned until I wrote them, so I wrote them again explaining the situation. I received another form letter that said we don't have to tell you why you were banned and we will no longer communicate with you on this matter. To make it even worse, once they ban you from Shopkick, you can no longer comment on FaceBook. So I had a friend, who is not a member, write them on Facebook. They deleted her comments and blocked her from commenting too! I then noticed negative comments were deleted quickly off the site. I was shocked that I would be banned for asking a question and they would practice such censorship. So I started researching. I found this is standard practice for Shopkick, especially if you have faithfully used the app and aquired a large amount of points over time. I truly wonder if there is a economic reason for their customer treatment. I realize this is a free app. I realize there may be some who cheat the app, but I don't understand how they can ban you for asking questions. That's censorship! Plus, a good customer service would at least give you an opportunity to be heard to see if there was a mistake or reasonable explanation. HORRIBLE CENSORSHIP! HORRIBLE CUSTOMER SERVICE!

I was referred to PM Painting by a friend of mine who had the exterior of her home painted by them last year. [redacted], the owner was extremely helpful to me during my experience. I know little about the painting industry and he took the time to explain the process of what he was going to be doing to the interior of my home, as I was concerned. Him and his employees were very respectful and courteous to me and my family while on the job not to mention very knowledgeable. When the job was finished I found no traces of paint splatter, no scratches on anything and I REALLY appreciated that they respected my home as much as they did. I've since re-hired them to fix up my back deck and re-stain it and I'm confident I will get the same quality I've gotten on the first job. I would definitely recommend them to anyone wanting good quality work.

In reference to [redacted], there will be no refund and no return on the hearing aids. In the state of California, you cannot return hearing aids because of financial reasons or mere change of mind. We encourage her to work with her hearing care provider to ensure the quality of her hearing...

health.

Debbie called and stated we are going to work with the consumer to try to address his concerns. He has a follow up scheduled appointment for Nov 23, 2015 and we hope address these issues at the appointment.

I hired P[redacted] to power wash my 2 story home and paint the wood railing on my full front porch. The work he and his crew did was excellent. P[redacted] immediately responded any time I called him- he has an answering service and he returns calls quickly. He uses good paint-Sherwin Williams, so I was pleased about that. He is professional and honest. Everything was cleaned up after the job and NO cigarette butts were left in my yard!

Thank you for informing us of Mr. [redacted] complaint.Mr. C[redacted] spoke with Mr. [redacted] on 5/4)2017, informing him that as a measure of good faith,we would send another gift card to his home. Mr. C[redacted] spoke with Mr. [redacted] again on6)9/2017, and Mr. [redacted] confirmed that he received the...

gift card that we sent.Sincerely,Julia *. B[redacted]President & CEOHearing Instruments, Inc.

I have now used PM Painting for three types of jobs and am very happy with the results of each of them. [redacted] is very professional and very customer service driven. He is prompt, his crew pays attention to detail, he communicates with his clients on price, timeline ect...and sticks to it!I would highly recomend using PM Painting to everyone!