Miracle Phytoceramides

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any specific results from the product in a certain amount of time. The results will always vary for each customer. [redacted]...

[redacted] placed the order on 01/29/14 for our package of 2-month supply at $52.99 with a 50% discounted rate monthly membership, where each next bottle is $22.63. She has called our customer service line and had a conversation with one of our representatives on 03/04/14 when she was given a courtesy credit to her account for the 1 unopened bottles of Miracle Phytoceramides from our satisfaction guarantee. We do not offer 100% money-back guarantee on our website. The credit is given only as a courtesy since it is not guaranteed that any customer will receive a credit. As previously stated we do value all of our customers here at Miracle Phytoceramides. We will refund her the remaining $52.99. [redacted] will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at www.miraclephytoceramides.com.

At Miracle Phytoceramaides we appreciate all of our customers. Any customer that purchases from our...

site agrees to our terms and conditions.   We have refund Ms. [redacted] 22.63 as of 06/02/14 and she was sent an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website www.miraclephytoceramides.com

Obviously, Dr Oz needs to know about the unprofessional business methods of this group. They simply never answer the phone! Do not order or you will be shipped product and never be able to get thru to anyone. And of course - the product does nothing! Such a waste of time and money.

August 20, 2014 
To the Revdex.com of San Diego,
Thank you so much for your assistance with my refund.  Miracle Phytoceramides claimed to receive no previous phone or email messages from me although I left several voice messages, emails and a hand written note within my return package in July.  Without your help I do not believe I would have been refunded.  Their offer to me yesterday was only to refund only 2 bottles equivalent to 57.98.  After your involvement I received 2 additional emails refunding 91.96 and 22.63.  As a consumer it is wonderful to have organizations like the Revdex.com to turn to when issues cannot be resolved between consumer and seller. 
With respect and appreciation,
[redacted]

At Miracle Pytoceramides we appreciate all of our...

customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale with a monthly recurring option in the amount of 22.63 per month.  Our records show that when [redacted] contacted our customer service department we informed her that once a dispute is processed,  we do not refund any charges on the account.  As previously sta[redacted] we do value all of our customers here at Miracle Phytoceramides. We will refund her the 22.63.  [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclephytoceramides.com ).

We would request the customer call in with her bank to further assist her with this refund. The charge was refunded on 03/20 as verified in the original response.

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise anyspecific differences customers will perceive while consuming our product. The results will always vary for each...

customer. Mrs. [redacted] placed the order on 01/13/14 for our package of 3 month supply at $104.97 that includes a 50% discounted monthly membership for $22.63 after 60 days from the original order date. Her account was charged on 03/14/14 for this discounted rate as a part of the monthly membership. She had contacted our customer service and verified she did not want the second bottle. She was given a courtesy credit of $22.63 to her account for the 1 unopened bottle of Miracle Phytoceramides. The customer accepted this and the refund was issued on 03/20/14. She would have received an e-mail confirmation to verify the refund had processed and her account was cancelled from all other billing and shipping. We also verify on the phone and in the e-mail, refunds can take up to seven business days to process. She called into customer service again on 03/27 to confirm the refund had been processed. She was given a refund transaction ID number to confirm the refund. We notified her it had been processed the day she was notified. Based on the information in the e-mail, she got our refund, assumed it was from the bank, and disputed the charge regardless. We issued that refund, and the account is considered closed. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at www.miraclephytoceramides.com: 
[redacted] Two Package + Special Monthly Autoship after 60 days** Terms and Conditions:
For the Tier Two Package + Special Monthly Autoship you will be enrolled in the Miracle Phytoceramides Tier Two Package auto shipment program.  This auto shipment program provides you with Miracle Phytoceramides automatically shipped your door for less than half the retail price of one regular bottle, just $24.63, starting 60 days after your original purchase. You will have 60 days from your original purchase to use your Tier Two Package as you choose and enjoy its many benefits. If you do not contact customer service before the end of the 60 day period, on the 60th day after the purchase you will be charged the exclusive Special Monthly Autoship discounted rate of $24.63 for a fresh 30 day supply of Miracle Phytoceramides and it will be automatically shipped to your address on file. Additionally you will continue to enjoy receiving a bottle of Miracle Phytoceramides every 30 days thereafter as long as you remain a Special Monthly Autoship member.  You may cancel auto shipments at any time before your shipment by contacting our customer service department using our toll free phone number ###-###-#### or emailing [email protected] (but you will lose access to your Special Monthly Autoship Membership pricing and will have to purchase in the future at the full retail price).   Please also note: You will be held responsible for all payments on all shipments that are sent to you if you do not cancel before your next auto shipment occurs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I would highly recommend to stay away from this co. I was charged $22.63 on my original purchase of this product which was deducted from my checking account, the co raised the price to $49.00 per bottle without notifying the customer and that amount was taken out of my account twice. This also happened to my sister, and she informed me! Beware auto-ship customers! I then called the Co and was put on hold forever. They refunded the difference and I cancelled the auto-ship.
It was very upsetting dealing with this situation. Customer service rep was rather rude and I was on the phone dealing with this issue for a lengthy period of time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To date no credit has been issued to my account.  Please provide specifics as to where the refund was sent/to whom and a copy of the check or identifying numbers that can be
tracked showing deposit to my account.  (online payment?).

At Miraclepytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100%...

money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We were unable to locate a letter, call, or email from the customer requesting a refund or to cancel.  As a courtesy we have refunded [redacted] $149.94. As previously stated we do value all of our customers here at Miraclephytoceramides.  [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclephytoceramides.com ).

At Miracle Phytoceramides we appreciate all of our customers. When Ms. [redacted] called initially in March we were only made aware of one account. We have multiple accounts under the name [redacted]. Ms.[redacted] place two separate orders, with different account information. Once we were made aware of the other account, we refunded the charge of $22.63. Both account have been closed, and refunded. 
.

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a...

100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We record all calls for assurance quality purposes. [redacted] stated that she attempted to contact us several times by phone and email but there are no phone records or emails ever received by [redacted].  When contacting our customer service number the customer is also given the option to leave a message every five minutes when wating to speak with a representative.  As a courtesy we have refunded [redacted]'s account in the amount of $161.15.  [redacted] will receive an email confirming these charges have been refunded.   As previously stated we do value all of our customers here at Miracle Phytoceramides. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After receiving notices from the company that my Visa Credit Card was being credited with refunds, Visa tells me no credits were issued. I attempted to reply to
Miracle Phytoceramides on the emails they sent me, but the replies failed to transmit.  Since I can't reach them by phone, I am at a loss about what to do next, Please
advise.  If you are able to contact them, ask them to call me at [redacted]  Many thanks. 
Regards,
[redacted]

This is a horrible company to work with. I have been a loyal customer since February of this year, signed up for guaranteed monthly rate of $22.63. After having fraud charges on my account on Nov 8, I received my new card number yesterday and called to update. They tell me they have cancelled my membership and special rate and if I'd like to be a customer again it will be $49.95 a month. I spoke to one rude representative and 2 different managers, both unwilling to reinstate my account. No respect for loyal customers like myself. There are many equal products on the market that offer a better rate and have rated better in customer service....Plus the bottle in the photo shows a silver top and full of product, when you receive it looks nothing like the photo

Review: This company fraudulently represented a product that Dr OZ endorsed on his TV show... they were not endorsed as a representatives as stated on their website the minute you enter "Phytocermides" into google their name appears with all the credits with Dr. OZ.

I purchased this product as a food supplement, vitamin type of pill that would improve aging skin, not miraculously make one young again. I ordered the product and received it the next morning!! it was a sunday. I was amazed.... this should have been a sign..

I took this product that evening before bed and awoke in the morning with severe swelling in my legs and feet and a horrible sick feeling. I immediately knew it was this product. I phoned them on and off all day and they were always busy. I finally started leaving messages.....still no return call. Tuesday I tried again all day - I left messages regarding the side effects I experienced with this pill. No one returned my call.. I called for several days and did some on line research and found that they have been selling other ridiculous supplements also from this address. I decided I had been screwed out of $150.00 Then... just today I get another package in the mail from them for this product... and they charged my credit card for it. I call this company again & advised them that I was reporting them everywhere I could. My Bank is investing this as fraud.. they had heard about these companies claiming Dr. OZ claims - I will report to [redacted], the Revdex.com anyone who will listen. I want all my money back. I now have found others too that have been taken advantage of. Please advise if there is anything you can do.Desired Settlement: I want to be reimbursed. This is fraud.

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. The results will always vary for each customer. [redacted] placed the order 5/02/2014 for our 5 month package of Miracle Phytoceramides in the amount of $149.94. Our call records show that [redacted] did leave a message on 5/12/2014 requesting a call back. As previously stated we do value all of our customers here at Miracle Phytoceramides and as a courtesy we will refund all charges on her account in the amount of $172.57. [redacted] will receive an email confirming that that all charges have been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclephytoceramides.com ).

Review: I purchased (5) bottles of Miracle Phytoceramides (a face Lift in a bottle). $89.99 a bottle. I wrote to the company in San Diego twice and never got a response. The instructions were to take the capsules for a full month before you would see any results. No result not even the a slight difference. I also had stomach problems every time I took the capsule. I started to take the second bottle and finished the second bottle and still not a slight difference, still having stomach problems. I went to my doctor and he told me to get off the capsules. He told me to contact the Attorney General of California and report this company. He want to know what 350 mg Phytooceramides. I have three unused bottles the Miracle Phytoceramides and my doctor said it is very important not to take anymore. He put me on Dicyclomine and make a return appointment in the next three weeks. I contacted the Revdex.com because you have helped me in the past and I fell confident filing this complaint with you knowing I will get an answer and a resolution.Desired Settlement: Full refund.

Business

Response:

At Miraclepytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We were unable to locate a letter, call, or email from the customer requesting a refund or to cancel. As a courtesy we have refunded [redacted] $149.94. As previously stated we do value all of our customers here at Miraclephytoceramides. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclephytoceramides.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would highly recommend to stay away from this co. I was charged $22.63 on my original purchase of this product which was deducted from my checking account, the co raised the price to $49.00 per bottle without notifying the customer and that amount was taken out of my account twice. This also happened to my sister, and she informed me! Beware auto-ship customers! I then called the Co and was put on hold forever. They refunded the difference and I cancelled the auto-ship.

It was very upsetting dealing with this situation. Customer service rep was rather rude and I was on the phone dealing with this issue for a lengthy period of time!

Review: This company uses very deceptive advertising in their pricing. Additionally they sent, unauthorized, additional product to me, using my original order credit card information. I requested cancellation of the order immediately and a refund to my credit card. I told them Iwould not pay shipping for a return at which point I was told to just keep the product.They assured me they had sent a refund: Cancellation Order #:[redacted] issued 3/14/2014.I called my credit card company who immediately cancelled any future use of my card for MiracleP. and my cr.crd co. issued a temporary refund of the charge.As the refund has never been issued to my credit card by Miracle Phytoceramides, and they insist it has, I have called at least 3-4 times to inquire. M-P says my account with them has been "zeroed" out so a refund must have been issued. The credit has never shown up on my account and my credit card has taken the initiative to further check into the matter.Desired Settlement: I would like them to issue the refund directly to my credit card.

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise anyspecific differences customers will perceive while consuming our product. The results will always vary for each customer. Mrs. [redacted] placed the order on 01/13/14 for our package of 3 month supply at $104.97 that includes a 50% discounted monthly membership for $22.63 after 60 days from the original order date. Her account was charged on 03/14/14 for this discounted rate as a part of the monthly membership. She had contacted our customer service and verified she did not want the second bottle. She was given a courtesy credit of $22.63 to her account for the 1 unopened bottle of Miracle Phytoceramides. The customer accepted this and the refund was issued on 03/20/14. She would have received an e-mail confirmation to verify the refund had processed and her account was cancelled from all other billing and shipping. We also verify on the phone and in the e-mail, refunds can take up to seven business days to process. She called into customer service again on 03/27 to confirm the refund had been processed. She was given a refund transaction ID number to confirm the refund. We notified her it had been processed the day she was notified. Based on the information in the e-mail, she got our refund, assumed it was from the bank, and disputed the charge regardless. We issued that refund, and the account is considered closed. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at www.miraclephytoceramides.com:

[redacted] Two Package + Special Monthly Autoship after 60 days** Terms and Conditions:

For the Tier Two Package + Special Monthly Autoship you will be enrolled in the Miracle Phytoceramides Tier Two Package auto shipment program. This auto shipment program provides you with Miracle Phytoceramides automatically shipped your door for less than half the retail price of one regular bottle, just $24.63, starting 60 days after your original purchase. You will have 60 days from your original purchase to use your Tier Two Package as you choose and enjoy its many benefits. If you do not contact customer service before the end of the 60 day period, on the 60th day after the purchase you will be charged the exclusive Special Monthly Autoship discounted rate of $24.63 for a fresh 30 day supply of Miracle Phytoceramides and it will be automatically shipped to your address on file. Additionally you will continue to enjoy receiving a bottle of Miracle Phytoceramides every 30 days thereafter as long as you remain a Special Monthly Autoship member. You may cancel auto shipments at any time before your shipment by contacting our customer service department using our toll free phone number ###-###-#### or emailing [email protected] (but you will lose access to your Special Monthly Autoship Membership pricing and will have to purchase in the future at the full retail price). Please also note: You will be held responsible for all payments on all shipments that are sent to you if you do not cancel before your next auto shipment occurs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

To date no credit has been issued to my account. Please provide specifics as to where the refund was sent/to whom and a copy of the check or identifying numbers that can be

tracked showing deposit to my account. (online payment?).

Business

Response:

We would request the customer call in with her bank to further assist her with this refund. The charge was refunded on 03/20 as verified in the original response.

Review: I order a product called Miracle Phytoceramide on the internet, paid for the product with my credit card and thought nothing more of it until I realized that they had buried in the fine print that it was one of those deals where they were billing me every month...thus the nightmare started and it still going on. I cancelled the product (cancellation [redacted]) on 03/19/2014. I received an email from them confirming. I called my credit card company regarding the matter and received a letter that it had been resolved. I received a refund on my credit card. Then on May 27th, 2014 I received another charge on my credit card and they claimed that I had lost the dispute with my credit card (Discover) and that the credit card company had put the charge back on my acct. I spoke with my credit card company this morning and they said that that is not true. Then I received another package with the product in it. Discover filing another complaint. I can not get the company to even answer their phone. This is a bogus product with questionable advertising and illegal practices of charging credit cards without authorization and failure to follow through on cancellations and out right lying to the customer about it. They tout this product as a 'Facelift in a bottle'! What a farce!Desired Settlement: I WANT THIS CANCELLED AND DO NOT WANT TO BE BILLED FOR IT ANYMORE!

Business

Response:

At Miracle Phytoceramaides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have refund Ms. [redacted] 22.63 as of 06/02/14 and she was sent an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website www.miraclephytoceramides.com