Miracle Phytoceramides

Obviously, Dr Oz needs to know about the unprofessional business methods of this group. They simply never answer the phone! Do not order or you will be shipped product and never be able to get thru to anyone. And of course - the product does nothing! Such a waste of time and money.

Review: I ordered a product that is claimed to combat aging. The advertisement said bury 3 bottles for $29.99 each and receive 2 free bottles. As I proceeded throughout the checkout process I realized how little information was included on the transaction and at final checkout the bill that I was expecting to be around $90 plus some shipping and handling turned out to be $149.94. I tried to go back to see what the extra charges were for but I could not scroll back and when I clicked on the initial website I was directed someplace completely different. I immediately contacted my credit card company to cancel the transaction but apparently that was not possible. Upon receiving the product I did not open the package, I put the entire package in a new envelope and mailed it back to the return address. In the meantime my credit card company ([redacted]) went through a dispute resolution process and in a letter to me dated June 2, 2014 they said they would be charging my account because the vendor (Miracle Phytoceramides) had not received the return shipment. On June 12 I called Miracle Phytoceramides to see what's going on and they told me they received the return product on May 2, 2014 but they would not refund my money because the credit card company ([redacted]) had already "settled the dispute" by saying they'd charge me anyway because the product was not received and I had no proof that the produce t had been returned. I'm screwed either way and refuse to pay fro a product I do not want and feel was misrepresented from the get-go. I still have no idea why the total came to $149.94! They said they could mail the package back to me but I do not want the product nor do I want anything to do with the Miracle Phytoceramides company. And in fact, the spam to my email related to this product account has increased 10-fold since I naively made the transaction.Desired Settlement: I, in good faith, sent the product back and the vendor verbally confirmed to me that they received the returned product. I have no physical proof that the item was returned but that is not the dispute any longer unless Miracle Phytoceramides decides to lie about that fact. They need to release the refund to [redacted] and clear my transaction with the credit card company. I refuse to pay for something I truly feel is false and misleading advertising with regards to what they are charging for their product. I also take issue with their manipulation of access to their website.

Business

Response:

At Miraclephytocermides we appreciate all of our customers. Our records indicate that [redacted] did not contact our company prior to returning her order or to request a refund. However she did return the merchandise without our knowledge and once we received it back at our facilities she had already filed a dispute with her financial institution. When [redacted] called our customer service department on 06/12/14 she was informed by our customer service representative that once a dispute was processed we could not assist her with a refund. As previously stated we do value all of our customers here at Miraclephytoceramides. We will refund her the 149.94. [redacted] will receive an email confirming she has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website www.miraclephytoceramides.com.

Review: I orderd a product on 01.29.2014 on line I'm very carefull off reading the moneyback guarantee I resieved it on 02.06.2014 so when I called for a refund on 02.03.2014 I was told I'm not entitled for a refund I said I reseived the item on 02.06.2014 he said (joe)I'm to late my moneyback run out on02.28.2014 and we already send out another bottle witch I did not sign up for auto shippment. nobody said the moneyback starts from day off receiving when I order it is from day off receiving if not they should let people know not good costumer service in my book it is trapping people . they say oh you have to take it for a wile but they advertise resolt in 1 week I had that happen to me befor they would not honor there moneyback because I should took it longer and when I did they refused refund there should realy be a better policy so they consumer get trapped in some like that and looses there hard earned money. Sincearly [redacted]Desired Settlement: refund to my creditcard

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any specific results from the product in a certain amount of time. The results will always vary for each customer. [redacted] placed the order on 01/29/14 for our package of 2-month supply at $52.99 with a 50% discounted rate monthly membership, where each next bottle is $22.63. She has called our customer service line and had a conversation with one of our representatives on 03/04/14 when she was given a courtesy credit to her account for the 1 unopened bottles of Miracle Phytoceramides from our satisfaction guarantee. We do not offer 100% money-back guarantee on our website. The credit is given only as a courtesy since it is not guaranteed that any customer will receive a credit. As previously stated we do value all of our customers here at Miracle Phytoceramides. We will refund her the remaining $52.99. [redacted] will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at www.miraclephytoceramides.com.

Review: I ordered product under a promotional offer buy 3 bottles get 2 free. After using 2 1/2 bottles over a 2 1/2 month period I developed a severe allergic reaction. I was covered in hives head to toe. My face broke out in a rash. I discontinued usage called Miracle Phytoceramide and emailed them with no response. My American Express card was charged for an additional bottle of product. Once again I called and emailed the company with no response. I mailed the product back and disputed the charge on my American Express Card. The complany told american express they would not cancel the charge to my card. Once again I called and emailed Miracle Phystoceramides without response. Today after waiting on hold for ten minutes I reached [redacted] who told they would only refund the original 5 bottles within 30 days. I explained the reaction did not happen for 75 days. He told me that was their policy. I inquired about the dispute. He told me he would refund me only if I cancelled the dispute with amex which had already been denied by Miracle Phytoceramides.Desired Settlement: I would like a full refund for product ordered. The total spend was

172.57. The first purchase 4-23-14 149.94, the second shipment 7-21-14.

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any changes in the skin texture a customer will experience while consuming our product. The product is used as an aide in wrinkle reduction. The results will always vary for each customer. [redacted] placed the order on 04/22/14 for our package of Buy 3 Get 2 Free for $149.94. We did not receive any notification from the consumer for the first three months of her order, and it recurred at the 50% discounted rate of $22.63 for her monthly membership. The consumer returned three products which were received on 08/07/14, without any contact, by phone or e-mail. The account was then disputed by her bank on 08/14/14. She contacted us on 08/19/14 and had a conversation with one of our representatives, she requested a supervisor, and was called back in regards to her account. Over the phone, the supervisor verified the three returned bottles, and issued a credit for the items returned. This was agreed upon with the supervisor and the consumer received an e-mail to confirm the refund. The credit is given only as a courtesy since it is not guaranteed that any customer will receive a credit. We do not offer a money-back guarantee on our website, and only offer a 30-day return policy period, which expired originally in May 2014. We are however invested in full custoemr service and will refund her the remaining charges onto her account. [redacted] will receive an email confirming the charges of $149.94 and $22.63 has been refunded as of 08/19/14. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclephytoceramides.com ).

Review: Back in February, 2014 I ordered product from them for my face. (order [redacted]I was unable to use the product because I have severe acid reflux & thecapsule made it worse.I have continually tried to contact them -- I have e-mailed them numeroustimes & had no luck trying to contact to contact them by phone.They keep sending me product & keep charging my credit card. Can you help me? I contacted you because I do not know what else to do.Thank YouDesired Settlement: I would like CANCELLATION plus a reimbursement of seven months of $22.63each month.

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We record all calls for assurance quality purposes. [redacted] stated that she attempted to contact us several times by phone and email but there are no phone records or emails ever received by [redacted]. When contacting our customer service number the customer is also given the option to leave a message every five minutes when wating to speak with a representative. As a courtesy we have refunded [redacted]'s account in the amount of $161.15. [redacted] will receive an email confirming these charges have been refunded. As previously stated we do value all of our customers here at Miracle Phytoceramides. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Please refer to the recent complaint I sent to the company:

Dear Sir(s): I have been trying to contact you by phone last week and this, without getting an

agent on the line. As you will note from the above, I did not authorize the shipment I

received on 6/28 for $22.63. I have not used this bottle and have completed my use

of the first two bottles. The product did nothing to improve my skin and I am very

unhappy. I understand you give a full refund if the product does not do what you say

it does. I can return the unopened bottle and the last empty used one if you like.

However, if the product doesn't work, it's no good to anyone. Please respond.

I purchased this product on 5/29/14 for $48.00 and was sent (without authorization) another

bottle on 6/28 for $22.63. Since the product did not work, I would like a full refund.Below is

their so-called satisfaction guarantee. Since they do not answer phone calls or emails, I

hope you will be able to help me.

SATISFACTION: We want You to be satisfied with our products and services. If you are ever not satisfied with any product that you ordered, you may call our customer service department toll-free at 1-877-394-5570 and request a refund.Desired Settlement: A credit on my Visa card for $70.63

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of results a customer will see while consuming our product. The results will always vary for each customer. [redacted] placed the order for our buy one get one free package for $48.00 with no shipping and handling costs on 5/29/2014. He has called our customer service line and cancelled his account with one of our representatives on 7/07/2014. [redacted] account was cancelled from our monthly membership program as he requested. As previously stated we do value all of our customers here at Miracle Phytoceramides. We will refund him $72.63 today. He will receive an email confirming the charges have been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After receiving notices from the company that my Visa Credit Card was being credited with refunds, Visa tells me no credits were issued. I attempted to reply to

Miracle Phytoceramides on the emails they sent me, but the replies failed to transmit. Since I can't reach them by phone, I am at a loss about what to do next, Please

advise. If you are able to contact them, ask them to call me at [redacted] Many thanks.

Regards,

Business

Response:

Our records show that [redacted] was issued a $70.63 refund on 6/06/14. We also informed the customer that his refund would take 3-7 business days to fully process.

Review: I ordered a free sample of their product and did not like it. They did not send any more of the product and I did not order any more of the product. However, they billed my bank account as "Miracle Phytoce 0254" for $22.63.Desired Settlement: I want a refund sent to my bank for $22.63. I do not want any more of their product.

Business

Response:

At Miracle Phytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise anyspecific differences customers will perceive while consuming our product. The results will always vary for each customer. [redacted] placed the order on 01/18/14 for our package of 1 month supply at $52.99 that includes a 50% discounted monthly membership for $22.63. Her account was charged on 02/17/14 for this discounted rate as a part of the monthly membership. She had e-mailed our customer service support and verified she did not want the second bottle. She was given a courtesy credit of $22.63 to her account for the 1 unopened bottle of Miracle Phytoceramides. The customer accepted this and the refund was issued on 02/22/14. She would have received an e-mail confirmation to verify the refund had processed and her account was cancelled from all other billing and shipping. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website atwww.miraclephytoceramides.com.

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Best Regards,

Miracle Phytoceramides Support

Review: The original order I received gave me a rash. I received a second order I did not order in March 2014. Called them([redacted]) and informed them of rash and that I was returning the second bottle unopened for a refund. Wrote letter [redacted] 3/11/14 to accompany the return. I never got a refund or response. Decided to dispute it on my Visa to get money back. However, unable to as original charge was valid. Spoke my bank today and charge can't be reversed need to collect from Merchant. Called Merchant today spoke with [redacted], scolded me for filing a dispute told him I didn't know what else to do. He refused to refund my money and only offered to send me more product. That gives me a rash! I find this companies business practice very unethical and want my $22.63 back for the unopened product that was mailed back to them. I even have the post office receipt to prove I sent it back. Please help me get my money back.Desired Settlement: Please help me get my $22.63 back for a product that was returned unopened that gives me a rash.

Business

Response:

At Miracle Pytoceramides we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale with a monthly recurring option in the amount of 22.63 per month. Our records show that when [redacted] contacted our customer service department we informed her that once a dispute is processed, we do not refund any charges on the account. As previously sta[redacted] we do value all of our customers here at Miracle Phytoceramides. We will refund her the 22.63. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclephytoceramides.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This product does not work and they do NOT back it up with a refund. The customer service is very gruff and only responds to threats to contact the Revdex.com if you want a refund. PURE RUBISH!!