Miracles Fashion Boutique

Good morning, We have successfully fulfilled the customers order after she verified her shipping addressThe tracking # is [redacted] via [redacted] It was also confirmed by the carrier that this order was delivered successfully on Monday **, We have now closed this case on our end as the order was fulfilled, shipped and delivered*Please see the attache proof of delivery picture Thank You, Management Team

The customer placed an order we fulfilled and shipped the order with proof of trackingThe customer contacted stating she would like to return the item we provided the return slip and information on how to return the item Per our policy which is located publicly on our website we DO NOT ISSUE REFUNDS! Upon approved returns we issue store credit only.The claim about the item being not as advertised and having animal hair is not true as all items are carefully packaged and shipped from our warehouse as the image advertisedThis is just another attempt for a refund in which we will not approveWe would also like to add that the customer failed to return the item, the item is still in the customers possession and it is well beyond the day return policy By the customer keeping the item and not sending it back for a return this is considered a final saleWhy keep an item you have an issue with? Why not send the item back? It appears that this customer want to keep the item and get a refund which is a scamWe do not have anything else to add This sale is final

The customer package was shipped on 516.She notified us weeks later that she did not receive her packageWe filed a lost package claim with the carrier and asked the customer to verify her shipping address so that we can replace the itemAs of today we have not received an address verificationWe sent the customer the following email: [redacted] We are happy to replace your order please email us with your shipping address.We are back in the office.Thank You

Please check that the correct card used for the original purchase Visa Card ending in [redacted] is active.As explained we have re-processed your refund request.Please verify your refund by We have closed this caseThank You,Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because this is a fraud company!!! They did not mail out my items in a timely manner and I only received my package after I emailed threatening them about contacting Revdex.com and my [redacted] review I made against the companyDO NOT ORDER FROM THIS COMPANY***buyer beware***" I refused the package and they should have it back in their possession as of nowI contacted my bank and disputed these charges as well since I refused the package and didn't want any further dealings with this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer package was shipped on She notified us weeks later that she did not receive her packageWe filed a lost package claim with the carrier and asked the customer to verify her shipping address so that we can replace the item As of today we have not received an address verification We sent the customer the following email: [redacted] We are happy to replace your order please email us with your shipping addressWe are back in the officeThank You

The customer was refunded $on to [redacted] ( proof on file and available per request) for item Perfect Splash Dress XXL.The customer returned item Lady Jazz Denim Pants Set XXL and we approved and processed her returnPer our return policy we provided the customer store credit in the amount of $(store credit information was emailed to the customer and available again upon request)We do not provide cash refunds, as stated before this information is on our website for public viewing, this information was available prior to to MsGlenn placing her order.We have fully addressed this issue and do not have any further details to add, we apologize she is not happy with our decision but as stated this information is available on our website.Store Return & Credit Policy: [redacted] Thank You

Hi, as per our return policy we do not issue refunds but store credit only.As of (Days) Thank you,Miracles Fashion Boutique

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, it still took business days for them to ship this item instead of the that their website and customer service representative stated Will NEVER shop this site again Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the... matter has been resolved. However, it still took 19 business days for them to ship this item instead of the 10 that their website and customer service representative stated. Will NEVER shop this site again. Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is and I have ALL the emails, phone conversations to provide my statementsI did not want my order days after orderingI am very active customer online and know very that things happen and take awaits to ship as to why I did order in advance of my tripThe ONLY contact I had with this company was when I called and that of recent, after filing my complaint was I finally responded to via email which I can showI was told by Tonya that yes this was the policy BUT because of everything and me missing my enemt once they got the package I will get the refund, which now is not the caseI don't want a store credit! Why would I want to continue business with a company like this and have to go through the same thing? No thank you I have attached one of the emails I sent that was never returned I have more as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID ***Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID ***.Sincerely,
*** ***

Hello,
In regards to address this complaint our website strictly states that we do not offer refunds of any kindWe will only accept returns for in-store credit if you contact us within days of receiving the product, which explains our day guarantee.
The customer
contacted us suggesting you was not pleased with her purchase and we instantly emailed her a return slip so that she can return the item back to us for in-store creditShe became upset because she wanted a refund back to her credit card which is against our store policy.
You can find the return policy located in places on our website publicly stating NO REFUNDS but we provide in-store credit for all approved returns, I have listed the links belowShipping and Return Policy
***
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In questions of the item not being the same as pictured, we have a 4-star rating from customer who absolutely loved the itemPlease view the item rating:
***
We did not waste anytime providing this customer in-store credit of $which the customer has already redeemed by making another purchase on 11/*/and we fulfilled and ship her newly placed order using the in-store credit on 11/**/with tracking # *** via ***
The customer has been fully credited and all orders have been satisfiedPlease read the companies shipping & return policy to assure you agree with the terms before placing an orderThank You

Hello,In regards to address this complaint our website strictly states that we do not offer refunds of any kindWe will only accept returns for in-store credit if you contact us within days of receiving the product, which explains our day guarantee. The customer contacted us suggesting
you was not pleased with her purchase and we instantly emailed her a return slip so that she can return the item back to us for in-store creditShe became upset because she wanted a refund back to her credit card which is against our store policy. You can find the return policy located in places on our website publicly stating NO REFUNDS but we provide in-store credit for all approved returns, I have listed the links below.Shipping and Return Policy*** ***
*** In questions of the item not being the same as pictured, we have a 4-star rating from customer who absolutely loved the item.Please view the item rating:*** We did not waste anytime providing this customer in-store credit of $which the customer has already redeemed by making another purchase on 11/*/and we fulfilled and ship her newly placed order using the in-store credit on 11/**/with tracking # *** via *** The customer has been fully credited and all orders have been satisfied.Please read the companies shipping & return policy to assure you agree with the terms before placing an order.Thank You

Good morning, We have successfully fulfilled the customers order after she verified her shipping address.The tracking # is *** via *** It was also confirmed by the carrier that this order was delivered successfully on Monday **, 2016. We have now closed this case on our end as the order was fulfilled, shipped and delivered.*Please see the attache proof of delivery picture Thank You,Management Team

This order was shipped on 6/**/via *** Standard Mail today is 6/**/16.Please allow 3-days to receive your package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is and I have ALL the emails, phone conversations to provide my statementsI did not want my order days after orderingI am very active customer online and know very that things happen and take awaits to ship as to why I did order in advance of my tripThe ONLY contact I had with this company was when I called and that of recent, after filing my complaint was I finally responded to via email which I can showI was told by Tonya that yes this was the policy BUT because of everything and me missing my enemt once they got the package I will get the refund, which now is not the caseI don't want a store credit! Why would I want to continue business with a company like this and have to go through the same thing? No thank you I have attached one of the emails I sent that was never returned I have more as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
10pt;">[Your Answer Here]
My address is *** *** ***
*** ** ***
You told the Revdex.com I did not reply to your email I did reply the same day I got the email here is another reply with my address also please send me the tracking info when you resend my orderPast Message:
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***